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Find a Location

Tuffy's Auto Service Center has 1 locations, listed below.

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    Business ProfileforTuffy's Auto Service Center

    Auto Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company is a full service auto repair shop for domestic and foreign vehicles, diesel autos and light trucks.  The following services are offered: brakes, transmission, engine, muffler and exhaust systems,suspension, power steering, electrical, tune-ups, oil changes, tires, alignment, air conditioning, radiators, starters and diagnostics.

    Business Details

    Location of This Business
    2940B E College Ave, Appleton, WI 54915-3280
    BBB File Opened:
    8/11/2000
    Years in Business:
    24
    Business Started:
    8/1/1999
    Business Started Locally:
    8/1/1999
    Date of New Ownership:
    2/1/2013
    Business Incorporated:
    6/14/1999
    Type of Entity:
    Corporation
    Alternate Business Name
    • Tuffy Tire & Auto
    • Silver Lining, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Matt Safranski, Owner
    Contact Information

    Principal

    • Mr. Matt Safranski, Owner

    Customer Contact

    • Mr. Matt Safranski, Owner
    Additional Contact Information

    Fax Numbers

    • (920) 954-0255
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We had our brakes done on our For F150 about the end of February 2024. We have problems ever since. First the brake fluid was low. Took it back and they said a line was attached wrong and fixed it. Drove off only to lose brakes. Took right back and they had forgotten to bleed the lines. Next week oil change at dealer. Asked them to review breaks cause the low fluid was coming on again only to find out lines were all bad and it will cost us $350 to fix. After paying Tuffy $1750for brake job. Very disappointing. Will be attempting to be reimbursed for the $350 and will never take a vehicle there again.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Matt G

    1 star

    05/16/2024

    Took in my 2012 VW CC when it would not start. Was told they found "fluid" in two of the cylinders and "a bunch of code errors" and this would require changing the engine out. The price I was quoted was $13,000 for a rebuilt engine! Then I was told the owner has an Audi they are selling for $6,000. Very unprofessional communication and they charged $150 per hour for diagnostics but didn't even tell me a complete breakdown of the issues found. On top of that I used the tow service that they recommended and it was $120 to tow it 4.4 miles. Definitely seems like they are getting some kickbacks. Not recommended.

    Local BBB

    BBB Serving Wisconsin

    BBB Reports On

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