Customer ReviewsforBlain's Farm & Fleet

We bought a water softener from the Blain's Farm and Fleet, *********. The moment it was connected it spread resin beads (dangerous cancer causing plastic) in all our home plumbing. It clogged all our faucets, showers, toilets, washing machine, dishwashers etc. We immediately called the store, talked to the manager, who was absolutely customer unfriendly, said that absolutely no return or replacement of the item. We had to shut down the system and buy tonnes of bottled water to drink and cook, since the plastic beads (they are millions of tiny sand-like plastic) if ingested are dangerous to health! At the time of writing this we are still stuck with it sitting idle and shutdown in the basement because they won't take it back! Not to forget that we paid the store $791.24 for this!

I had a flat tire. I called Blain's Farm and Fleet and talked to a very friendly woman who found the tire I was looking for and told me that I did not need an appointment just bring the tire in. I brought the tire there and a service guy took all the information and the tire with rim and told me they would call me when it was done. I shopped for about a half hour then had a few cigarettes outside. After an hour and twenty minutes a different technician asked if I was the one waiting on the tire. When I said yes he asked if I had an appointment. I explained what I was told on the phone. He said he couldn't help what theyu told me on the phone and that a tire being dropped off without an appointment would take 3 to 5 days! Now I'm a little upset that the management can't get this straight, I'm much more upset by the factr it took them almost two hours to tell me. Read the reviews. The store is very friendly but horribly managed. Go anywhere else!

I didn't receive my entire order. When I call them they say they will look into it and get back to me. It's been 2 weeks now and several calls and no answers. It's pretty clear that I'm going to be out $70. If you don't receive your full order you aren't going to. Order at your own risk. It's clearly their fault by the way they packed my shipments. They just stuck a shipping label on the original manufacturer boxed and didn't tape them at all.

My complaint occurred in the automotive department. A PT cruiser was in their shop for repair of a nail in the tire. The young technician pointed out there was scalloping on the rear tires. He said that he inspected the suspension and concluded it was worn out bushings on the watts linkage. (It's a system of links that hold the wheels in alignment with the body) All this evaluation made sense if the body was moving back and forth it could cause abnormal tire ware. We agreed that I would schedule the link replacement and the required alignment to be done in the near future. The first clue something was amiss was the rear tires were not scalloped however worn more on the outside than the inside. The wear was more indicative of wear that occurs on the front tires. That wear may have well have occurred during the last tire rotation. Since I have been a auto shop teacher in the past, I decided to evaluate the bushings by removing the entire watts linkage. The rubber bushing were not lose but still firm and all intact. I took the removed watts linkage back to Farm and Fleet intended to speak to the young tech that worked on the car originally, unfortunately he was not there. One of the technicians at the counter looked up the record the proposed repair. He said he would speak to the manager. The manager did not bother to talk to me. Rather he had the tech tell me he personally remember the car and he verified there was movement. Basically sent me on the way. I took the linkage to another alignment business to get a second opinion. His evaluation was the bushings were fine. I also showed him the tires and his comment was that they looked as though they had wear from running in the front and did not observe and scalloping. Because there was no discussion with the manager who said he verified the movement, I have to conclude they either trying to cover up shoddy work or the auto department is trying to sell unwanted service.