Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

• 

  First Data Merchant Services

  2020 Lawrenceville Suwanee Rd Ste 102 Suwanee, GA 30024-2663

• 

  First Data Merchant Services

  2155 Barrett Park Dr NW Ste 215 Kennesaw, GA 30144-3631

• 

  First Data Merchant Services

  5565 Glenridge Connector Ste 2000 Atlanta, GA 30342-4799

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my merchant fee and I am still getting emailed with a statement showing I owe money when I dont! Every-time I call, they want money for a fee but I did not do anything wrong for me to pay that fee. I have called over 4 times in one week and I am still receiving emails stating I owe money.

  Business Response

  Date: 04/23/2025

  Thank you for bringing your concerns to our attention regarding the collection balance owed. Our records indicate there is not an outstanding balance currently. While we believe this resolves your concerns, nevertheless, if you have any questions or concerns related to this matter please contact customer service at **************.

  Thank you,
  Fiserv

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *********
  

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps taking money out of my bank account for service that was terminated. Please stop transactions from being removed from my bank account immediately. My business no longer authorizes the removal of funds from this account. 1 ************** ******* *******

  Business Response

  Date: 04/21/2025

  Mr. *******,

  We were able to locate merchant number, 526501849883, under 1 Hour Maids that was closed on 10/4/2024 per your request. This merchant account had two lease subscriptions linked to the account. The ********************** agreement and lease agreement are separate and closing the merchant account does not close or release you of the obligation of the non-cancellation lease agreement. 

  Lease Number ***************, has 40 months remaining on the 48 month lease and Lease Number *************** has 39 months remaining on the 48 month lease. Please reach out to First Data Global Leasing at ************ to discuss options on the lease. 

  Thank You, Fiserv
  
   

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money Network is a service that handles money provided by *** (disability insurance) claims with the **** This company claims to have send me a debit card with approximately $3,500 that was granted by *** from the ***. However, I never received that card because it was stolen and all funds were removed from the account by the criminal to stole the debit card. I filed a report with Monday Network and spoke with representatives that gave all the details regarding money being removed from the card in ******* and ******************** while I live in ******** **********. Also, my address is set up with the united States post office for Informed Delivery; meaning the post office scans all of my mail and provides a photograph of all mail that I will be receiving. The US post office never received or scanned a letter with a debit card coming from Money Network. According to the post office I never received the debit card because it was taken by someone in the post or never sent to me from Money network. Now Money network will not insure the money so that I can receive it. Money Network process to activate the card is not secure so the criminal that took my card was able to activate the card and deplete all of the *** funds. Money network does not send any notifications to me about the card and claims it can take 2-4 weeks to receive the debit card which is why the criminal had so much time to work on activating the card.

  Business Response

  Date: 04/22/2025

  Thank you for bringing your concerns to our attention regarding the issues you experienced with your Money Network card. We have issued a check in the amount of $3,385.94 to the address on file. We have shipped the check via Fed-Ex with Tracking Number: ************, which reflects it will be delivered today.
  
  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.

  Thank you,
  Fiserv

  Business Response

  Date: 04/23/2025

  Thank you for bringing your concerns to our attention involving your Money Network card. After review of your dispute and the information provided in the BBB complaint, we have accepted and issued final credits in the total amount of $3,602.00. Additionally, we have issued a new card in which you should expect to receive on approximately April 28, 2025. We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at ************.

  
  Thank you,
  Fiserv

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Data Merchant Services (hereafter referred to as the Company) is actively participating in identity theft against me. The Company was first informed of this by me via phone on March 31, 2025 at 01:53 GMT. I informed the Company that an account *********************** ID ************* had been opened in my name and that the account was being used for credit card theft of funds. The Company was informed in the phone call that I never have done business with the Company and never signed a contract with the Company in any capacity (including electronically). That phone call has reference #*********, and was with the Company agent named *****. Subsequent phone calls further provided details to the Company by me later that day. The Company team said they would close the account immediately and forward the case to a team within the Company explained to me to be the Security Team, who would be calling me back. As of 4/14/2025, the Security Team has not called me. The Company has alleged that I *** the Company $3217.68 including funds for collection activities. The Company have already been informed multiple times (on recorded lines by both parties) that the credit card equipment has been returned and is not in possession by me.

  Business Response

  Date: 04/23/2025

  Thank you for bringing your concerns to our attention. Our records indicate there was a collections balance in the amount of $222.13. As the account was opened up fraudulently the collections balance has been waived. 

  Thank you,

  Fiserv

  Customer Answer

  Date: 04/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called money network and they said I needed to pay for a new card and in order to get it to my house faster to get it expedited. I paid for it and when I got my card I couldn't use it because they said there's fraudulent activity on my card. I ask for refund on the payment for the card and expedite and they said no. I paid money to recieve nothing and they closed my account due to fraud. I ask that they be held. Accountable and send me money owed to me for the new card and having it expedited.

  Business Response

  Date: 04/22/2025

  Thank you for bringing your concerns to our attention. Our records indicate a check in the amount of $7,969.36 was issued on April 10, 2025 and has been recently settled. Upon receipt of this BBB complaint we have refunded and issued a check in the amount of the $8.00 fee associated with the expeditated card. You should expect to receive that check within the next 10 - 14 business days. 

  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.

  Thank you,
  Fiserv

  Customer Answer

  Date: 04/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ********
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So before i signed up for an account i made sure to read the limits, fees and every agreement that's binded to the card. It shows bank transfer sending limit was about 10k usd, 5k daily limit or something like that. Then when i tried to use the card, the limit was mere 2k and i wasn't aware which i kept on trying due to frustration and for this reason my card was closed and said they'd mail a closure check. They did but i was unable to deposit the check remotely and when i called support, they said i could only get the money from a money network merchant in a store i think but I currently work in ******, I'm out of state. Fast forward to few months after, the funds was returned to the account as i was unable to cash the check. I explained this to an agent and i was informed they could do a card to card transfer if i have another money network card issued by same employer. I gave them this information and ever since they kept on playing me on the phone out of the blue, they requested my personal information which i did send them on two different occasions but they said they never got them which makes me wonder if they are not scam company because they've said about 4 different things that turns out to be a fallacy. Please i think they trying to steal from me

  Business Response

  Date: 04/22/2025

  Thank you for bringing your concerns to our attention regarding the issues you experienced with your Money Network card. We have issued a check in the amount of $3,385.94 to the address on file. We have shipped the check via Fed-Ex with Tracking Number: ************, which reflects it will be delivered today.
  
  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.
  
  Thank you,
  Fiserv

  Business Response

  Date: 04/23/2025

  Thank you for bringing your concerns to our attention regarding the issues you experienced with your Money Network card. We have issued a check in the amount of $3,385.94 to the address on file. We have shipped the check via Fed-Ex with Tracking Number: ************, which reflects it will be delivered today. 
  
  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.
  

  Thank you,
  Fiserv

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why *** COLL SRV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1024 Amount Disputed: $0

  Business Response

  Date: 04/16/2025

  Thank you for bringing your concerns to our attention. Do you have a merchant account associated with your identity. If you do, can you please provide the Merchant Identification number (MID) or associated lease number? Additionally, can you please provide a copy of the collections notice that have been sent?
  
  Thank you, 

  Fiserv

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Noticed a fraudulent charge on my NJ-provided Money Network debit card. Followed Money Networks instructions to dispute a charge: mailed a letter and their form to dispute it. Never heard back. They don't give any answers over the phone. Called the number listed on the charge and it is not in service. I want my stolen money back.

  Business Response

  Date: 04/11/2025

  Thank you for bringing your concerns to our attention. Our records do not reflect a dispute was filed. Please call customer service at ************** to file a dispute for the transaction highlighted in your attachment from July 23, 2024.

  Thank you,

  Fiserv

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is supposed to distribute funds from the ******************************************** and fails ****************** are just a few of the failures:1. The app fails 100% of the time. I have reset my password multiple times over the months, get on, then the next time I get on to transfer my money to my checking account, it fails again. 2. The website fails 100% of the time. I have reset my password multiple times over the months, get on, then the next time I get on to transfer my money to my checking account, it fails again. 3. The automated phone system even after account verification, fails 100% of the time to transfer my funds to my checking account with "sorry can not complete at this time"4. Multiple calls to customer service and they don't even understand why the funds won't transfer. supposedly referred to tech support for an unknown fix date. 5. Money Network is ILLEGALLY IN POSSESSION OF MY MONEY and there is no way to get it. 6. I have filed complain number ******** with them.

  Business Response

  Date: 04/11/2025

  Thank you for bringing your concerns to our attention. Our records indicate you requested a direct check in the amount of $250.00 to be sent to the address on file. Please allow 10 - 14 business days to receive the check. If you have any additional questions or concern related to this matter please call Money Network customer service at **************.

  Thank you,

  Fiserv

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My disability benefits were mistakenly paid to the Money Network, and the company is refusing to give me my $6152. Their web site repeatedly gives an error, most recently: "Sorry, but we are unable to process your request at this time." Their phone support person, ******, said she would mention the problem, and I might get a response (not a fix) by the end of the week.

  Business Response

  Date: 04/10/2025

  Mr. ********,

  Thank you for reaching out with the stated concerns. 

  We show a successful transfer was completed on 4/7/2025. It appears the issue has been resolved. 

  If you have any questions or wish to discuss further please reach out to Money Network at the phone number on the back of your card. 

  Thank You, Fiserv

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   

  Money Network did indeed allow me to access my money soon after the BBB sent them my complaint, but I do not think that is an ethical business model; Reddit has many complaints from other customers who received similar errors.  The company should explain why I kept receiving server errors until I filed a complaint with the BBB, what it did to fix the refusal in my case, and what changes it will make to prevent recurrences for other customers.
  
  Regards,
  
  ******* ********

  Business Response

  Date: 04/21/2025

  Mr. ********,

  We apologize for any frustration you have encountered while attempting to retrieve your funds. Additionally, we appreciate your concern for fellow cardholders and would encourage you to also have them reach out to us if they have an issue or concern. We cannot speak broadly on issues that other cardholders may be having. Multiple attempts in a short period of time to transfer or withdrawal funds can trigger a fraud detection and cause a decline. Their are different rules set up on different cards and programs to protect the cardholders from fraud or seems to be suspicious fraud. 

  Unfortunately, to keep fraudsters from gaining knowledge on those rules and finding ways to work around them, we are unable to provide that information or changes made to the account. We hope you understand protection of your card information and funds are the to priority. 

  If you have any further questions please reach out to Money Network **************** directly. 

  Thank You, Fiserv

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am an experienced computer professional; if I could not retrieve my money, normal users are even more likely to be denied.  I am far from the only one whose money has been withheld; see, for instance, the complaints at *****************************************************************************************************************
  
  Regards,
  
  ******* ********

  Business Response

  Date: 04/23/2025

   Mr. ********,

  We apologize for any frustration you have encountered while attempting to retrieve your funds.

  Additionally, we appreciate your concern for fellow cardholders and would encourage you to also have them reach out to us if they have an issue or concern.  

  If you have any further questions please reach out to Money Network **************** directly.

  Thank You, Fiserv

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This does not address my report of apparently improper behavior, and the suggestion (please reach out to Money Network **************** directly) is one I already tried without success.  The basis of my misconduct report was Money Network Customer ******************** refusal to allow me access to my money until after I filed a complaint with the Better Business Bureau.
  
  Regards,
  
  ******* ********

  Business Response

  Date: 05/02/2025

  Our records indicate you were able to successfully transfer funds on April 7 & April 15, 2025.
  Regarding improper behavior and refusing access the cardholder agreement has this provision:
  
  2. USING YOUR CARD
  a. Accessing Funds and Limitations. You must activate your Card prior to use by calling the number indicated on the Card or scanning the ** code, downloading the Mobile App and activating your Card in the Mobile App. The funds accessible to you are provided by the Government Agency not by the issuer of the card. That Government Agency is fully responsible for ensuring funds are available to be loaded to your Card. For Cards that carry more than one name, only the primary Cardholder may activate the Card. You may use your Card to purchase goods or services wherever **** Debit Cards are accepted. **** time you use your Card, you authorize us to reduce the value available on your Card by the amount of the transaction. You may use your Card to obtain cash at an Automated Teller machine (ATM). There will be no cost to you for withdrawing cash from an in-network ATM in *****************. To find in-network ATMs, use the locator on the Website or your Mobile App. You can also obtain cash from certain out-of-network ATMs for the fee set out in the Fee Schedule included with your Card. You may use your Card to obtain cash for the fee set out in the Fee Schedule by presenting it over-the-counter in banks or other financial institutions that accept cards with the card network logo on your Card in exchange for cash. Updated March ******* **************** Contact Information Address: Money Network Financial, LLC ****************************************** Website: ************************* Phone Number: ************ Hearing Impaired: ************ (For calls from outside of the ***** please call the number noted on the back of your card.Calls from outside ******** may incur telecommunication charges.) ************** Gov **** time you use your Card, you represent and warrant to us that you are either the Cardholder or an authorized user of the Card. If you permit someone else to use your Card, we will treat this as if you have authorized such use and you will be responsible for any transactions made subject to such use. If the Card has not been registered or you do not supply the address currently on file for the Card, you may not be able to complete a transaction for which this information has been requested. If you wish to make a transaction where this is the case, you will need to contact **************** to register your Card. In no event may the Card be used to perpetrate a fraud or to conduct illegal transactions. For security reasons, we may limit the amount or number of transactions you can make on the Card. We may suspend the use of a Card and/or refuse to process any transaction that we believe may violate the terms of this Agreement.
  
  If you have any additional questions or concerns related to this matter you may contact Money Network customer service at the following phone number: ************.
  
  Thank you,
  Fiserv