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          Business Profile

          Credit Card Equipment

          First Data

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Credit Card Equipment.

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          206 Customer Reviews

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          • Camille H

            12/20/2024

            Money network is an irresponsible financial institution. They hide your money, load it at a different time, have app crashes. Auto save external bank info and pins without asking. And don't update your address, then make you pay for it.

            First Data Response

            12/30/2024

            Thank you for bringing your concerns to our attention.  Please note that the information on your account is provided by your Employer and also includes the time of your deposit.  You were also provided your programs Terms & Conditions that disclose the fees.  Your account/card are in Active status and currently being used.  If you have any further questions, please contact Money Network **************** at **************.

          • Todd H

            12/11/2024

            This place won’t allow me to transfer funds to another bank for over 6 weeks now! Customer service just lies and says they’re working on it. Tried 3 ways (phone, web site and Mobil app) and all 3 do not work. Do NOT use this company

            First Data Response

            01/06/2025

            Thank you for bringing your concerns to our attention.  Our records reflect that you attempted to transfer $15000.00 to your personal bank account.  Please note that Money Network uses a variety of methods to mitigate fraud and protect your account and that the declines you received were likely related to those.  The account and card are both active and being used.  If you have any further questions, please reach out to Money Network **************** at **************.

          • DENNY R

            12/06/2024

            Not a good card at all. You can never get a hold of some one for help. The card does not always work. The app is constantly crashing. Just a joke. They will take your money. Card is always declined even though their is plenty of money in my account.

            First Data Response

            12/26/2024

            Thank you for bringing your concerns involving your California EDD account to our attention.  Our records do not show any known outages with the web/app services.  We also show that the account/funds are being successfully used.  If you require any further assistance, please reach out to Money Network **************** at **************.

          • Lauren T

            12/04/2024

            ****! Highway robbery. The most unhelpful, informative, scam of a credit card company I have ever dealt with. Do yourself a favor and **** past this company!

            First Data Response

            12/11/2024

            Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please send your Merchant Number or the associated Lease Number to the following email address: ********************** Please include ******** in the email subject line. Upon receipt of email, we will be able to assist with the resolution of your stated concerns.

          • Saldy D

            11/22/2024

            Unethical, unprofessional, predataroy. Appaling business practices. Customer for 6+ years, first held on to $400 000 one year, no notice. Then 3 years later $350 000. No good reason to have done this. Extremely strong financials, just using our funds for their cashflow we believe. Beware.


            First Data Response

            11/23/2024

            Ms. Dollar,

            Thank you for reaching out with the stated concerns. We would be happy to look into the funding hold but would need additional information in order to locate your account to assist. 

            Please email your merchant number, company name and contact information to ********************** Please reference case number 13578456.

            Thank You, Fiserv

          • FIONA Y

            11/22/2024

            I bought a new POS device from them, but it was delayed, disconnected, and stuck. It cost me more than $600. The machine failure affected my business. When I asked for a return and refund, their customer service staff told me that they did not support this service. It was an unfair clause.

            First Data Response

            11/23/2024

            Ms. ****,

            Thank you for contacting us with the stated concerns. We would be happy to research this issue for you but would need additional information to locate your merchant account for review.  

            Please email your merchant number, company name and contact information to ********************** Please reference case number 13578468.

            Thank You, Fiserv

          • Preet K

            11/21/2024

            We are in the middle of calling this company for multiple hours today due to fraud on their side. They are giving us hurdles to jump through when they allowed someone to activate a card before it was even physically received. Shame on them for taking advantage of people while they're going through a stressful time in their lives. The customer service reps are oblivious and unhelpful, and there has to be someone aware of this rampant fraud. We're out THOUSANDS. I eagerly await a class action lawsuit against this company. Numerous reports of fraud everywhere online. 1 star rating is too high. We'll file a police report and contact an attorney.


            First Data Response

            11/27/2024

            Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please send additional information regarding the Money Network account, such as the name, card number, and address to the below email: ********************** Upon receipt we will be able to assist with the resolution of your stated concerns.

            Thank you,
            Fiserv

          • Michael G

            11/21/2024

            They suddenly started debiting an obscure account, when we asked what for and a copy of contract EVERY SINGLE PERSON that answered the phone HUNG UP... We have never gotten them to send any authorization to pilfer the account nor would they stay on the phone when we asked questions about the money they took without our knowledge.

            First Data Response

            11/23/2024

            Mr. *******,

            Thank you for reaching out with the stated concerns. We apologize you were unable to get the assistance you needed. 

            Please email us your merchant number, company name, contact information and the amounts in question to ********************** We will review your account and provide an explanation to fees and copy of your merchant agreement. 

            Thank You, Fiserv

          • Amber R

            11/20/2024

            Terrible company signed a contract for $45 a month, and ended up paying over $110-150 A MONTH of fees. on top of the 3% clients were being charged as well.

            First Data Response

            11/23/2024

            Ms. *****,

            Thank you for reaching out with the stated concerns. We would be happy to review your merchant agreement against the fees you are being billed however would need more information in order to locate your account. 

            Please email your merchant number, company name and contact information to ********************** Reference case number 13578477.

            Thank You, Fiserv

          • Dan J

            10/30/2024

            On behalf of my spouse. We were wrongfully issued a card instead of a direct deposit. When we tried to activate the card. The reps on the phone said we couldn’t because the information was wrong and there was a pending withdrawal (for our money). When calling another customer service representative was extremely rude and would not give us any information or escalation path to resolve our issue. Lied directly to us and refused to help the issue. Unprofessional. In addition, one customer service rep told us it was a warehouse employee who likely tried to steal from us. Money Network refused to give us any information to help file a police report.

            First Data Response

            11/04/2024

            Thank you for bringing your concerns to our attention. We reviewed our records and we located an account setup with the *** where where funds are being direct deposited to a *******************, NA account. If you have any additional questions or concerns related to this matter, please email us at ********************* with 13506609 in the subject line. Please include the name, address, and card number received to help us with the stated concerns.

             

            Thank you,

            Fiserv

          Customer Review Rating

          1.02/5

          Average of 206 Customer Reviews

          Contact Information

          600 Vel R. Phillips Ave

          Milwaukee, WI 53203

          Visit Website
          (800) 416-1075

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 36

          Customer Reviews are not used in the calculation of BBB Rating

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