Reviews

Dear ***,

Thank you for sharing your feedback about your experience with MCR. We sincerely regret that your expectations were not met and appreciate the opportunity to address your concerns.

When your 1940 **** truck arrived (a vehicle you had purchased off the internet), it became readily apparent it was set-up as a limited street / drag truck and was going to require significantly more work than initially anticipated to ensure it was safe and reliable for street / highway driving. The previous modifications, particularly to the cooling system, rear axle, windshield, and wiring, all needed extensive attention. We aimed to prioritize tasks based on your initial requests and the immediate needs identified during our inspection.

We understand your concerns about the budget exceeding original expectations.Throughout the project, we did provide weekly updates (over 40), numerous phone calls, and monthly invoices to keep you informed of the progress and associated costs. We apologize if this communication did not meet your expectations.

When you visited our facility to test drive the truck both times it was here, you stated you were satisfied with the work completed on each occasion. We were pleased to know you were happy with the improvements at those times.

Regarding the issues you encountered after taking delivery, such as the ** losing charge and the intermittent EFI / ignition issues, we promptly agreed to address and assisted once informed. Some of the problems identified later, like the pinched fuel line and one of the ** lines are areas we worked on, and therefore we either repaired or offered to reimburse you for those repairs. Other items such as misfiring cylinders, involved components we had not replaced or areas where we were instructed to halt work.

We invested close to 200 hours of additional labor to address critical issues necessary for your truck's safe operation, without charging you for this extra time. Recognizing that your truck was originally built as a drag vehicle and required significant modifications to become a reliable street vehicle, we wanted to help you achieve your vision despite the extensive work needed and your budget constraints. Under different circumstances, these hours would have been billed accordingly.

We take pride in our workmanship and the expertise of our technicians. Your feedback is invaluable, and we will use it to improve our services and communication moving forward. If there is anything further we can do to address your concerns,please feel free to reach out to us directly.