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Business ProfileforEngine Shopper, LLC
Current Alerts For This Business
Engine and Transmission World's rating with the Better Business Bureau is due in part to a pattern of complaints on file with the BBB. The company has failed to correct the underlying reasons for the complaints. Complaints concern delay in shipment and delivery of goods, refund/exchange issues, advertising/selling practice issues and product quality issues. As well, consumers allege that they do not receive the part ordered as it was advertised and/or are receiving damaged or defective parts from the company.
As of January 2019, the company had still not eliminated the underlying cause of the pattern of complaints. BBB continues to receive complaints alleging the above issues.
Additional business information
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 2100A E College Ave, Cudahy, WI 53110-2803
- BBB File Opened:
- 8/1/2006
- Years in Business:
- 17
- Business Started:
- 8/1/2006
- Business Started Locally:
- 8/1/2006
- Business Incorporated:
- 3/17/2010
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- SW Engines
- Quality Used Transmissions
- Southwest Engines
- Business Management
- Mr. Dale Jones, Human Resources Manager
- Mr. Illya Britkovvy, Owner
- Contact Information
Principal
- Mr. Dale Jones, Human Resources Manager
Customer Contact
- Mr. Dale Jones, Human Resources Manager
- Mr. Illya Britkovvy, Owner
- Additional Contact Information
Phone Numbers
- (888) 344-8044Other Phone
- (866) 320-1065Other Phone
Email Addresses
- Primary
- Sales
- (888) 344-8044
Customer Complaints
425 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
75 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Grayson W
05/27/2024
Engine Shopper, LLC Response
05/31/2024
The complainant purchased a used engine on 05/11/2023 and the engine shipped out on 05/23/2023. The complainant alleges that the engine did not work. After review we did send a replacement engine to the complainant on 07/25/2023. The complainant did request a labor claim refund.
The specific sections of the Terms and Conditions state as follows:
1: The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.
2: Engine warranties are limited to manufacturing defects in the block,heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables,electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.
All the Terms and Conditions of the Free Warranty are prominently listed here: ******************************************************************
After review, it was determined that the issue with the original engine purchased was an issue due to gaskets. Per the Terms and Conditions of the Free Warranty, gaskets are not covered. Since gaskets are not covered there would be no claim for a labor claim but in good faith we did send a replacement engine to the complainant. We do request per the Terms and Conditions of the Free Warranty that gaskets be replaced when the engine is installed. The complainants request for a labor claim refund is not approved.
Sincerely,
Quality Used Engines **************** Team
Engine Shopper, LLC Response
05/31/2024
The complainant purchased a used engine on 05/13/2024.The complainant was upset due to the lack of communication on the status of the shipped engine.
After review, the engine was shipped out on 05/31/2024.
Sincerely,
Remanns **************** Team
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