Complaints

This profile includes complaints for Engine Shopper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Engine Shopper, LLC

  2100A E College Ave Cudahy, WI 53110-2803

• 

  SW Engines

  7856 Westside Park Dr Mobile, AL 36695-8541

• 

  Engine Shopper, LLC

  6100 Wilson Rd Kansas City, MO 64123-1943

• 

  Engine Shopper, LLC

  4745 W 136th St Leawood, KS 66224-5923

• 

  Quality Used Transmissions

  625 Kenmoor Ave SE Ste 301 Grand Rapids, MI 49546-2395

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered an engine on 10/2/2024 and we were told once delivered (10/7/2024) we had 10 days to get it in or warranty was not valid, the engine was put in and we filed the warranty on 10/14/2024., the mileage was ******. we brought it to our regular mechanic who happens to be an ASE certified mechanic (per warranty stipulations)to get an oil change and because we could hear a slight noise, at that time the mileage was ******, less then 500 miles driven. He stated " Daignostics found that when cold the engine sounds somewhat normal with a slight clatter when running, but as Engine gets heat soaked and oil thins out, it starts making a knocking/clattering sound from lower end. Engine noise is loudest at ********* RPM under load or just revving in neutral. The frequency of the clatter/knocking is in sync with crankshaft speed which isolates it to lower part of engine. Engine heat tag on block is not red indicating engine has not overheated. The noise sounds to be piston slap or rod bearing noise, but engine disassembly will be needed to inspect internals.We performed oil change to check oil for metal and during draining it we can see metallic pieces in oil draining from oil pan from internal issue in engine.CORRECTION: Replace ***** with another GOOD known salvage *****. Since engine was just installed, the logical fix is to replace engine and not disassemble to avoid expense disassembly cost and diagnostics to just yield that car needs another engine." On 1/16/2025 we submitted a warranty claim, they asked for video of the engine noise we sent it, they asked for pics out of car we sent it.Everything they asked us for we did and they keep telling us the replacement is coming it has been almost 2 months. We have called,emailed, spoke to the manager *****(who told us to stop harassing him and hung up on us) we paid over $6000 on this engine and have gotten nothing but run around. We just want it replaced with a working engine!! Our mechanic is now charging us by the day!

  Customer Answer

  Date: 03/28/2025

  We received a replacement engine, but since it took over 2 months to get it so our original mechanic does not want to put it in, that is our problem I get that, but part of the warranty is for labor on putting in the replacement engine, I have already paid out $1800 to put the original in and then paid $900 to the mechanic as a down payment to take the engine out and now another $1800 to another mechanic to put the engine in.I would like them to AT least reimburse us the $1800 from the original install. invoice is attached

  
  

  Per SW engines website under warranty "SWE will reimburse the repairer up to $50.00 per hour for the repair of a part or assembly. These charges shall not exceed (a) 100% of the part price as indicated on your original invoice, and (b) applicable numbers of hours derived from labor allowances from nationally recognized labor time allowance manuals.

  Limit of liability is $2,500 (aggregate) or the actual cash value of vehicle whichever is the lesser amount at time of claim as determined by the low book amount in either KBB or the **** Guide at company's discretion.
  Labor claims are paid only if the customer receives a replacement ******************** from SWE. If the customer receives an ******************** from an alternate source, all Labor Claims will be voided."

  Business Response

  Date: 04/03/2025

  The complainant purchased a used engine on 09/25/2024 and is requesting their replacement.
  
  The complainant purchased a used engine on 09/25/2024 and the engine shipped out on 09/27/2024. The Complainant alleges that after hearing a noise and driving 500 miles there was a slight clatter which resulted in a need for a replacement engine.
  
  After review, it was determined we would send a replacement engine out to the complainant. The engine was sent out on 03/19/2025 and It was delivered on 03/25/2025.
  
  
  Sincerely,
  
  
  SW Engines **************** Team
  

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Yes, they sent us a replacement engine almost 2 months later and after us having to call daily! If I calculated how much time I have had to put into this, between calling, emailing, filing this complaint, calling my mechanic and now searching for someone who will install an engine, it would have been at least 40 hours . Part of the warranty is supposed to be paying for the engine to be installed or at least reimbursement for the original engine being put in. Because of the bad engine and the time it took for them to replace it I have spent almost $5000, not even including the original engine! 
  
  1,800.00 **** original install
  379.00 towing to **** when we where told the replacement would be delivered 2/10/25
  286.00 towing back home after waiting for 2.5 months
  236.08 heavies  the engine diagnostic that ad to be done for the warranty
  900.00 **** the down payment he wanted after waiting for a month for the replacement and him losing work because he dropped everything when he was told it would be there 2/10/25 and the old engine would be picked up 2/13/25
  1,800.00 installaton to a new mechanic because our mechanic doesn't want to have anything to do with us after losing so much business and being "strung " along for almost 2 month

   Per SW engines website under warranty "SWE will reimburse the repairer up to $50.00 per hour for the repair of a part or assembly. These charges shall not exceed (a) 100% of the part price as indicated on your original invoice, and (b) applicable numbers of hours derived from labor allowances from nationally recognized labor time allowance manuals.

  Limit of liability is $2,500 (aggregate) or the actual cash value of vehicle whichever is the lesser amount at time of claim as determined by the low book amount in either KBB or the **** Guide at company's discretion.
  Labor claims are paid only if the customer receives a replacement ******************** from SWE. If the customer receives an ******************** from an alternate source, all Labor Claims will be voided."

  I would like reimbursement of my expenses!
  
  Regards,
  
  *********** ********

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to share the worst mistake I have made on 8/2/2025 I trusted the ************************************* World company I bought a transmission for my car I used my credit card to pay but here comes my nightmare they told me that the transmission was going to arrive between three business days and nothing ever arrived I called them and they told me it was already ready in their truck I asked them for a tracking number but the answer was we don't have one call us in two days I called again for several business days, and it was the same answer, your transmission is in the truck and we don't have any tracking number and I never received anything. I called again and wanted to contact the seller who I spoke to the first time when I bought the transmission, and it was impossible. They never answered my calls, they always sent me to the shipping *************** comes the robbery, be very careful with this company, they are thieves, scammers. I paid them $2045.00 for the transmission and shipping. When I saw that I never received anything, after several business weeks I decided to cancel my order, and I contacted my credit card, and they told me that they had only returned $1425.00.I contacted ************************************* World because they had charged me $620.00 dollars. They told me it was for shipping and restocking fees, but I told them that you never sent anything, and I never received anything. Their response was that we never sent anything, but you cancelled the order. Now you must pay. For shipping and restocking fees Now I have to pay my credit card balance of $620.00. Be very careful with these thieves. If anyone knows a lawyer or a way to file a lawsuit against them, please put it in the comments. Let's join all of us who have been robbed and file a lawsuit.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20, 2024 I purchased an engine from Quality Used Engines in ******, ********* through their website. This replacement engine was for my 2019 GMC Sierra ****** The cost was *******. I financed $5,000 through a company linked to their website. I spoke with someone in the parts department who told me my engine would be delivered in about a week. The company website advertises free shipping, 50k parts and labor warranty and a $500 core when you return your old engine. I asked the parts guy if I needed to have the old engine waiting when my replacement arrived, he say no, worry about that later. I had my engine delivered to my auto repair shop. It arrived just under two weeks later. The engine looked good but is not good. The intake manifold was filled with shards of metal. I immediately had to buy a new one. I tried to file a claim through the warranty only to find out that the warranty had to be registered and engine installed within 10 days of delivery or it was void. This act is nearly impossible unless you have a mechanic clear his calendar. I had this new install inspected by the dealer. They say the engine is terribly flawed and possibly junk.

  Business Response

  Date: 03/04/2025

  The complainant ordered an engine on 09/20/2024 and is wanting a refund.
  
  The complainant ordered an engine on 09/20/2024 and the order went out for delivery on 10/01/2024. The complainant alleges that the engine did not look good and the intake manifold had shards of metal in it. The complainant then called to file a warranty claim on the order.
  The specific sections of the Terms and Conditions state as follows:
  1: The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: *****************************************************************
  After review, we did let the complainant know that the intake manifold is not covered under the Terms and Conditions of the Free Warranty as it is a bolt on item. We told the complainant they could have changed the intake manifold or used the one from their old engine. Since this item was a bolt on item, the warranty claim was closed and denied. The complainants request for a refund is not approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Quality Used Engines **************** Team
  
  

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I have attached the details sent to me from the company when I purchased the engine.  It is implied both in the email and on their website that the purchase included a 5 year 50k mile warranty.  You don't find out that the warranty has to be "activated" until you try to file a warranty claim.  Many consumers have fallen victim to this bait and switch.  I never asked for a full refund.  I want them to honor the warranty and reimburse me for the damaged part of the engine I had to replace. The man told me the intake wasn't covered by the warranty, when actually it states that it does.  I've paid 8 thousand dollars for an engine in September of 2024 that has yet to run.  I have included the email sent to me by them with their warranty, See page 4 the highlighted area which says the intake is covered.   The bottom line is these guys are crooks and I need a lawyer.
  Regards,
  
  ****** *****

  Business Response

  Date: 03/14/2025

  In response to the complaints rebuttal, it is clearly stated in the Terms and Conditions of our Free Warranty that the Free Warranty must be activated within 10 days from delivery. The complainant agreed to this with the purchase of the engine. Since the item was a bolt on part and not covered under the Terms and Conditions of the Free Warranty, the requested refund id not approved.
  The complainant ordered an engine on 09/20/2024 and is wanting a refund.
  
  The complainant ordered an engine on 09/20/2024 and the order went out for delivery on 10/01/2024. The complainant alleges that the engine did not look good and the intake manifold had shards of metal in it. The complainant then called to file a warranty claim on the order.
  The specific sections of the Terms and Conditions state as follows:
  1: The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.
  
  11: The part must be installed AND warranty activated within 10 Business Days of delivery or the Free Warranty shall default to a 6 ************************ Warranty from the original date of purchase and installation for engines and 3 ************************ Warranty from the original date of purchase and installation for all other purchased parts.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: *****************************************************************
  After review, we did let the complainant know that the intake manifold is not covered under the Terms and Conditions of the Free Warranty as it is a bolt on item. We told the complainant they could have changed the intake manifold or used the one from their old engine. Since this item was a bolt on item, the warranty claim was closed and denied. The complainants request for a refund is not approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Quality Used Engines **************** Team
  
  

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 ****** Murano engine that they stated had ***** miles on it from SWENGINES on 12/31/2024 for 1300 dollars. It was to be shipped to ****** where ***** was to oversee the install. After the purchase I got and email about the allowed shipping time of 7 to 14 business days. After 7 business days ***** grew concerned, I called to see had the motor shipped and was told they needed more time. After allowing the full 14 business days we both grew more concerned. 2 days later I called and was told the motor is on the truck and I would soon get the shipping and tracking number. After waiting all day, the tracking number never came!! After talking with ***** about it, I began calling and asking why I haven't received a shipping number if the motor was on the truck days ago?? I started getting hung up on, put on hold for more than 30 minutes before I hanging up! This went on for days. I finally got someone on the phone and asked for a refund and again same phone games! After talking with ***** I was afraid that this was fraud and contacted my bank. Days later, ***** received a call and they asked him to tell me to drop the dispute!! He told them I didn't want the motor anymore and to Not Send It!! And to reached out to me before doing anything at this point. I got two the emails, first one said, "The order has been shipped!" Then the second contradicted the first one by saying the motor can be shipped by 5 if I respond, which i didn't. Days later ***** called me in shock saying that they sent the motor anyway after being told, By myself and him that I didn't want it and I asked for a refund long before that! Well ***** didn't touch the engine but he did take a picture cause he noticed damage to the engine! I decided to look up the reviews on yelp and they are known for doing this! Long delivery periods and after you get it, bad product!! Can BBB help expedite this complaint in addition to what my bank is already trying to do? If so, Please help!!!

  Business Response

  Date: 02/26/2025

  The complainant purchased a used engine on 12/31/2024 and is requesting a refund.
  The complainant purchased a used engine on 12/31/2024 and it was shipped out on 01/28/2025. The complainant alleges that after the delay the complainant did not want the engine but stated that the engine shipped anyways.  
  After review, the complainant still has the engine in their possession. We also show no communication from the complainant that the engine was damaged. The complainant did do a chargeback on 02/05/2025 which is still open. Since the chargeback is still open, we are unable to move forward within the refund process until the chargeback is closed and would need the engine back before a refund can be started.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  
  Sincerely,
  
  
  SW Engines **************** Team
  

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I

  I paid for a motor that i had not received. I tried to get a refund but they wouldn't put me through to talk about a refund. After filling a complaint with the bank, **** shipped the motor knowing i wanted a refund. Im requesting a refund and return shipping label to return the engine. ]
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON OCTOBER 12 2024, I ORDERED A DIESEL ENGINE AND ***** FROM SWENGINES WITH A GRAND TOTAL OF $11250. THEY DELIVEDRED THE ***** BUT NEVER DID SO WITH THE ENGINE. AFTER CONTATCING THEM FOR TOO LONG ASKING THEM ABOUT THE ENGINE I GOT NO RESPONSE FROM THEM SO I FILLED DISPUTES WITH MY BANKS. TWO OF THE BANKS WERE ABLE TO GET A REFUND OF $6250. THE ORDER BANK WAS UNABLE TO GET A REFUND BECAUSE THEY CLAIMED SWENGINES SENT APPROPRIATE DOCUMENTATION THAT THE ORDER WAS SHIPPED. HOWEVER I DID AN ORDER CANCELLATION FOR THE ENGINE AND I ALSO TOLD SWENGINE THAT I'LL KEEP THE ***** AND THAT THEY SHOULD DEDUCT $750 FROM THE REMAINING $5000 AND SEND ME A REFUND OF $4250 BUT THEY HAVE FAILED TO DO SO AND FOR OVER 3MONTH NOW THEY TELL ME ONE STORY TO ANOTHER.

  Business Response

  Date: 02/26/2025

  The complainant purchased a used engine on 10/12/2024 and is requesting a refund.
  The complainant purchased a used engine on 10/12/2024 and it was shipped out on 10/22/2024. The complainant alleges that the turbo he ordered got delivered but the engine took longer to get delivered so a chargeback was initiated by the complainant.  
  The specific sections of the Terms and Conditions state as follows:
  5: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
  After review, since a chargeback was initiated, we did not fully deliver the engine and had it come back to us. Due to the chargeback we did express to the complainants bank the Terms and Conditions of the Free Warranty and when the order is cancelled, as it was due to having a chargeback open, a 25% processing and handling fee plus shipping costs would be applied. We did apply these to the refund so that was the amount that the complainant received back from his banking institution. We also did not refund the turbo as the complainant did keep that in his possession. The request for a full refund is not approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  
  Sincerely,
  
  
  SW Engines **************** Team
  

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I DISAGREE WITH THE MERCHANT. WHEN I RECEIVED THE ***** ON THE 24TH OF OCTOBER 2024, I IMMEDIATELY CALLED THE MERCHANT AND ASKED WHY THE ***** WAS SHIPPED WITHOUT THE ENGINE SINCE THE ***** WAS A COMPONENT ON THE ENGINE . I WAS TOLD BY THE MERCHANT THAT THE ENGINE IS IN THE WAREHOUSE UNDERGOING FINAL SERVICING. THE ***** OF THE CONTRACT WAS IT WILL TAKE 7 TO 14 CALENDAR DAYS FOR THE ***** TO BE SHIPPED SO AFTER THE 14TH CALENDAR DAYS I CONTACTED THE MERCHANT ON OCTOBER 30TH 2024 AND ADVISED THEM THAT IT'S BEEN MORE THAN 14 CALENDAY DAYS AND THEY STILL HAVEN'T PROVIDED ME WITH THE TRACKING NUMBER OF THE ENGINE. I WAS TOLD BY THE MERCHANT REPRESENTIVE THAT TRACKING WILL BE PROVIDED BY THE END OF THE DAY SO I TOOK THEIR WORDS FOR GOSPEL TRUTH AND THEY NEVER DID SO I CHECK THE REVIEWS OF THE MERCHANT ON THE INTERNET AND EVERY OTHER CUSTOMERS WERE SAYING BAD STUFFS ABOUT THEM AND WITH WHAT I HAVE EXPERIENCED WITH THEM SO FAR IMMEDIATELY FILED A DISPUTE WITH  THE VARIOUS BANKING INSTITUTIONS THAT I USED TO MAKE PAYMENTS. FEW DAYS AFTER FILING THE DISPUTE THE MERCHANT CALLED ME AND TOLD ME TO DROP THE DISPUTES AND A TRACKING NUMBER WILL BE PROVIDED IF I DO SO BUT I DID'T DO AS THEY REQUESTED BECAUSE AT THIS TIME I HAVE STOPPED TAKING THEIR WORDS FOR GOSPEL TRUTH. SO SINCE IT WAS ALREADY PASSED 14 CALENDAR DAYS I ASKED THE MERCHANT FOR ENGINE ORDER CANCELLATION ON NOVEMBER 21ST 2024. AFTER I PUT IN FOR THE ENGINE OTHER CANCELLATION THE MERCHANT ADVISED ME THEY CAN'T PROCESS MY REFUND AT THIS TIME BECAUSE THERES A DISPUTE ON THE OTHER AND THAT I MUST WAIT TILL THE FINAL OUTCOME AND THAT AFTER THE OUTCOME I MUST SEND A NOTICE TO THEM OF THE OUTCOME OF WHICH I DID. WHEN THAT WAS DONE THE MERCHANT TOLD ME ON NOVEMBER 26TH 2024 THAT IT WILL TAKE BETWEEN 2 TO 5 BUSINESS DAYS FOR MY REFUND TO BE PROCESSED AND THAT WAS NEVER DONE TILL DATE. THE MERCHANT CLAIMED ALL RETURNED PARTS OR ORDER CANCELLATION ARE SUBJECT TO 25% handling and processing fees plus customer assumes all shipping costs. WELL MY ORDER WAS CANCELLED AFTER THE 14 CALENDAR DAYS AND THE MERCHANT NEVER SENT ANY TRACKING NUMBER. OTHER THAN THE TRACKING NUMBER PROVIDED BY THE MERCHANT FOR THE ***** CAN THEY SHOW A PROVE OF THE TRACKING NUMBER FOR THE ENGINE. MORESO SINCE THE ORDER CANCELLATION WAS FOR THE ENGINE THAT COST $10500 I BELIEVE THAT 25% OF THAT AMOUNT IS NOT $4250. Please type your response here.]
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several days before my purchase,I viewed the company website and observed All the Claims and Promises made by the Company in regards to there High Quality Used Engines,the Remanufacturing process of the Engines,the First Time Warranty Claim that "If there is a problem with the Used Engine that was Shipped to you that another Engine would be shipped out to you No Questions Asked" as well as the 5 year Labor and Parts Warranty. According to the Website, in order for you to receive the 5 Year Labor and Parts Warranty you had to REPLACE the Thermostat the Timing Chain and Timing Gear on the USED Engine once you received it. Didn't make sense to me that these things would have to be replaced on a "Remanufactured Engine" seeing as the Purpose ot the Reman. Process is to bring the Old/Used Engine into a "Better than New" condition so I called the Company to Be Sure and I was told that YES that is a Requirement for the 5 Year Warranty. I sent in All the Required info.(yr. make,model) of my vehicle along with the mileage. I was told that my Engine was in Stock so I Ordered it on 12/11/2024 on the Website and Paid.I received my Engine on 12/30/2024. After Unpacking i Immediately Noticed that the Wrong Engine was Shipped. After over an HOUR on Hold I emailed the Company about the Issue and they emailed me back that a WARRANTY CLAIM had been started. After Numerous phone calls and emails from me inregards to my CLAIM QUALITY USED ENGINES has Stopped All Contact with me.

  Business Response

  Date: 02/04/2025

  The complainant purchased a used engine on 12/11/2024 and is requesting a refund.
  The complainant purchased a used engine on 12/11/2024 and it was delivered on 12/19/2024. The complainant alleges that they purchased a remanufactured engine and after being delivered, alleges that they received the wrong engine.
  
  The specific sections of the Terms and Conditions state as follows:
  1: The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.
  
  5: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: *****************************************************************
  
  After review, the complainant purchased a used engine and not a remanufactured engine from us. It was also determined that the engine shipped was the correct one and compatible for the vehicle. The complainant alleges that the *** System wasnt correct and they are able to use the *** system from their old engine as it is not covered under the Terms and Conditions of our Free Warranty. The complainant is able to send the engine back to us on his own and he will be refunded minus a 25% handling and processing fee plus on shipping charge per our Terms and Conditions of our Free Warranty.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  
  Sincerely,
  
  
  Quality Used Engines **************** Team
  

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear bel

  First, what is Amazing to me is the fact that this Business did not respond to me since Last year until I filed this Complaint! It's been almost 2 months since I informed them of the Issues I was having with the Engine. They sent me 2 emails days after my filing this complaint with the BBB for me to Use my old EGR from my Engine because the Engine that they sent me was for a ***** Silverado and NOT a ***** Blazer because they are Two Different Engines! hence the need for parts to be Switched! But once again I got No Help from them for over a Month about Anything until this Complaint. I could not wait for them to decide if they were Ever going to respond to me which I Know they wouldn't have because they Ignored my Calls and Emails for over a month,but amazingly a few days after contacting the BBB they NOW decide to send me two emails. One telling me to change the part and the other that my Ticket was Closed. NOTICE that the Issue of the Purchased Engine was BLOWN and Knocking Louder and Harder than the one being replaced. They NEVER addressed this Issue at ALL! The Engine was Blolwn,Bad,Not Usable,Trash! I purchased another Engine and got the Vehicle Repaired. Here is a Fact that is being left out; I have over 36 yrs. as a Automotive and Diesel Mechanic. I have owned my own Shop for over 20 yrs.I'm also a 3 time Combat Veteran who has repaired vehicles under some of the Worst Circumstances one could imagine. Another fact that shouldn't be overlooked is that I was Looking for a NEW Engine Supplier for my Shop and I decided to give them a try(Info. which I made them aware of)to see if they would be the Replacement. As you can tell by the Complaint it did not go well but Now because of the Complaint they are trying to give the Impression that they were Helpful for this entire process which is FALSE. I had to get my Customers vehicle Repaired because my Shops' Name and Reputation is on the Line. Just imagine if I waited for them to do what They CLAIM in there Warranty my customer would STILL be Waiting for there Vehicle. I don't Operate my Business Like That. I wound up do this $7K Repair on My Dollar because as a Small Business I Can't afford to take Advantage of my Loyal Customers because I have NEVER forgotten that THEY Keep me In Business!! 
  
  Regards,
  
  ****** *******

  Business Response

  Date: 02/20/2025

  In response to the complainants rebuttal, they atated that the engine was blown from the date of delivery.
  
  The complainant purchased a used engine on 12/11/2024 and is requesting a refund.
  The complainant purchased a used engine on 12/11/2024 and it was delivered on 12/19/2024. The complainant alleges that they purchased a remanufactured engine and after being delivered, alleges that they received the wrong engine.
  
  The specific sections of the Terms and Conditions state as follows:
  1: The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.
  
  5: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: *****************************************************************
  
  After review, the complainant purchased a used engine and not a remanufactured engine from us. It was also determined that the engine shipped was the correct one and compatible for the vehicle. The complainant alleges that the *** System wasnt correct and they are able to use the *** system from their old engine as it is not covered under the Terms and Conditions of our Free Warranty. The complainant is able to send the engine back to us on his own and he will be refunded minus a 25% handling and processing fee plus on shipping charge per our Terms and Conditions of our Free Warranty.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  
  Sincerely,
  
  
  Quality Used Engines **************** Team
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/16/24 i ordered an engine from **************************** and paid ******* with a ****** delivery fee. The engine arrived 11/14/24 which was late. After having the engine installed, I found out that the engine was no good! I reported it to the company and they stated that my warranty was void because I had 5-10 days to do the warranty paperwork, but the engine did not arrive until 28 days later. Then they gave me 5 days to show proof and I did, I sent copies of everything they asked for via email. They replied 5 days later and told me they'll let me know when everything is updated. 2 weeks passed I called and they left me on hold for 30 mins that resulted in a hang up. The next day I called back and talked to an "April" she stated that I needed to fill out the warranty form, then she checked again and stated that I didn't need to fill out the form and they had everything they needed. I haven't heard anything since!

  Business Response

  Date: 02/04/2025

  The complainant purchased a used engine on 10/16/2024 and is requesting a refund.
  The complainant purchased a used engine on 10/16/2024 and it was delivered on 11/18/2024. The complainant alleges that once the engine was delivered and installed, that it was no good. The complainant stated that they reached out and started the claim process and submitted all the requested documents.
  After review, no documents have been received from the complainant on the claim. What we would request is the complainant either submit all paperwork via the BBB complaint upload or email them to us. We also need the diagnostic invoice, and coil and injectors need to be checked as well. Once we get the requested documents that were originally uploaded that complainant stated they sent and the additional requested documents in this response, we can look to then move forward.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  
  Sincerely,
  
  
  SW Engines **************** Team
  

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]i ******* *******; have sent all receipts,pictures and invoices etc..  my mechanic/ mr ***** taylor  did get a message from   SAIA  FREIGHT stating stating, there was (1 pallet/ engine) that needed to be schedule for delivery; that was on friday  2 7 25 .  now swengines is refusing to uphold t he  LABOR WARRANTY ,  i I'veeven sent receipts / invoices of labor  ..it cost me $1900 for labor  to install this engine was exchanged so therefore the vlabor should apply to this 2nd engine..so thats what im now asking for reimbursement/ Labor fees to Apply therefore  im asking that claim #******  not  be closed until completely setteled '''''thanks ******* johnson 
  
  Regards,
  
  ******* *******

  Business Response

  Date: 02/17/2025

  In response to the complainants rebuttal, we are asking again to please upload all requested documents to this complaint. There have still not been any documents uploaded as of the date of this posting, yet we asked on 2/2/2025 to attached them to this complaint as we did not receive them previously. We ask the complainant please attach all requested documents.
  
  The complainant purchased a used engine on 10/16/2024 and is requesting a refund.
  The complainant purchased a used engine on 10/16/2024 and it was delivered on 11/18/2024. The complainant alleges that once the engine was delivered and installed, that it was no good. The complainant stated that they reached out and started the claim process and submitted all the requested documents.
  After review, no documents have been received from the complainant on the claim. What we would request is the complainant either submit all paperwork via the BBB complaint upload or email them to us. We also need the diagnostic invoice, and coil and injectors need to be checked as well. Once we get the requested documents that were originally uploaded that complainant stated they sent and the additional requested documents in this response, we can look to then move forward.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  
  Sincerely,
  
  
  SW Engines **************** Team
  

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought engine for customer gave all the correct information and they send me the wrong one the requested the engine back so I send it now they don't reply back to me I've called over 30 times to try to get replacement or refund and they do not reply to any of my calls or emails please help

  Business Response

  Date: 02/20/2025

  The complainant purchased a used engine on 12/14/2024 and is requesting a refund.
  The complainant purchased a used engine on 12/14/2024 and it was delivered on 12/30/2024. The complainant alleges that we had shipped the wrong engine to them.
  The specific sections of the Terms and Conditions state as follows:
  6: All mis-ordered or mis-diagnosed parts will be assessed a 25% processing charge and freight both ways, regardless of the reason.
  
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
  After review, the complainant did not order correctly as they had originally thought.The complainant ordered a ***** 3500 diesel engine Vin F with 32 ml oil cooler line. The complainant needed another one with a different size oil cooler line.Due to the complainant not ordering the correct engine and having it returned to us; a refund was given on 01/27/2025 in the amount of $2,606.25. This refund reflects a 25% processing charge along with shipping costs. The complainants request for a full refund is not approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  
  Sincerely,
  
  
  SW Engines **************** Team
  

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the engine back in July of 2022. December 2024 with about 25k the engine needed replaced according to the shop. ******'s offered a 5 year warranty or 50k mil I didn't get an email or response. (***************************************************) I called on 12/13/24 to find out how I go about making a warranty claim. I submitted everything requested on 12/26/2024. so on 12/31/24 I emailed asking for an update, and I called and spoke with *** who told me that had received everything but was waiting on management to respond. She told me as soon as they did, she would call me back and let me know. The email they said to send the infor ***** told me at that time to give him mation to *************************************** came back as undeliverable. Then on 1/13/25 I called and spoke with ***** who transferred me to ***** at extension 2061. ***** answered and said that his warranty manager was out and should be back 1/22/2025 and to give him until 12 and he would call me back. On 1/22/2025 I never received a call, so I called back around 1, and ***** picked and told me that my warranty claim was closed, because I didn't submit the original installation invoice. I then told him it didn't ask for the original it asked for an itemized installation invoice which we thought was for the shop to put the replacement in. I then said why has NO one responded to my numerous emails, support tickets, calls letting me know I needed to submit the original invoice he said it's not their job! Then he hung up on me. I was shocked at the way I was being treated so I called back and tried to get him to help me make sense of this. He said there was nothing he would do they closed the warranty claim because I didn't upload the original invoice. I told him it didn't ask for ORIGINIAL invoice, so I had no way of knowing this is what they wanted.

  Business Response

  Date: 02/04/2025

  The complainant purchased a used engine on 07/12/2022 and is requesting a replacement/refund.
  The complainant purchased a used engine on 07/12/2022 and it was delivered on 08/15/2022. The complainant alleges that in December of 2025 the engine needed to be replaced. The complainant called on 12/13/2024 inquiring about a warranty claim and stated they submitted everything on 12/26/2024.
  The specific sections of the Terms and Conditions state as follows:
  23. Once you have initiated a warranty claim, you are required to submit ALL the details requested through the Customer ****************** Portal within 5 Business Days or the warranty will be void.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************
  After review, the complainant did not submit the original instillation invoice from the engine in the requested documents which resulted in the warranty claim being closed and voiding the Free Warranty per the Terms and Conditions of the Free Warranty. It was requested in the initial warranty claim request. Since the warranty claim was void, the complainants request for a replacement engine or a refund is not approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  
  Sincerely,
  
  
  Remanns **************** Team
  

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [No, that is not an acceptable response. I had already stated that in my claim. The issue is that I had the original, But NO WERE did it ask for the ********* invoice it only ask for the installation invoice, and as I stated prior, we assumed that was for the installation to install the replacement so they would know how much it was going to cost them. I also provided the screen shot showing it did not say ORIGINAL.  When I asked why I wasn't told about this when I called several times asking about the process which NO one said anything about "5 "days EVER, ***** said it wasn't their job! I called on 12/31/2024 asking and also submitting a support ticket at that time had someone just said we need you to submit the ORIGINAL invoice I could of simply uploaded it, but this is just away for them to NOT FULL FILL their obligations. I believe this is FRAUD and should not be allowed. Not to mention the customer service they say they want to provide is nothing but a lie if this is how they treat them]
  
  Regards,
  
  ******* S ********

  Business Response

  Date: 02/26/2025

  In response to the complainants rebuttal, we apologize for any less than satisfactory level of customer service perceived by the complainant. We do understand where there might have been a misunderstanding on the part of the complainant when it came to the request for the original invoice, but it is always better to send more information than less when you assume what is being requested. Since the complainant did not submit the original invoice, the claim was void and the refund was not approved.
  The complainant purchased a used engine on 07/12/2022 and is requesting a replacement/refund.
  The complainant purchased a used engine on 07/12/2022 and it was delivered on 08/15/2022. The complainant alleges that in December of 2025 the engine needed to be replaced. The complainant called on 12/13/2024 inquiring about a warranty claim and stated they submitted everything on 12/26/2024.
  The specific sections of the Terms and Conditions state as follows:
  23. Once you have initiated a warranty claim, you are required to submit ALL the details requested through the Customer ****************** Portal within 5 Business Days or the warranty will be void.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************
  After review, the complainant did not submit the original instillation invoice from the engine in the requested documents which resulted in the warranty claim being closed and voiding the Free Warranty per the Terms and Conditions of the Free Warranty. It was requested in the initial warranty claim request. Since the warranty claim was void, the complainants request for a replacement engine or a refund is not approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  
  Sincerely,
  
  
  Remanns **************** Team
  

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  You keep saying a rebuilt engine yes that's what I purchased and less than 25k it needed replaced according to the shop. Since you gave 50k mile warranty I submitted the claim to be replaced. I then called after submitting asking what the process was and if they had everything needed. I was told it was sent to managers to view and to give them a few days to respond and someone would call. Not 1 person called, or responded to any of my emails or support tickets either asking for the procedure. You are just using this as a bull  c*** excuse not to replace something you know good and well I was entitled too. I am not a mind reader or like you said have time to read through your website to find information that your business could of just responded to or advised after all my attempts. You are just taking advantage of hard working individuals.  Any business who truly cares for its customers would of simply said we just need you to email us a copy of the original receipt and followed through with your obligations.  Unless you plan on refunding me the money there is no need to respond further, because all u are doing in trying to justify something that simply is WRONG. I praynyou can sleep at night and Karma doesn't bite u u back!
  
  Regards,
  
  ******* S ********

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/18/2024 $1845.00 This engine remanufacturing company claims (on their about us part of their website) that they completely go through their engines and transmissions and clean them and ensure all parts are in running and working condition. This is an all out lie. After weeks of waiting for my motor i recieve a dirty motor that when inspected had carbon build up on the heads and cylinders, had rust on cylinder walls, one cylinder wall was pitted from rusting out, and there was coolant sitting in the cylinders when opened. I have been fighting tooth and nail to try and return this beyond defective motor for a refund and have gotten nothing but the roundabout. I am currently trying to resovle this dispute with the credit card company but have a feeling it will be to no avail. I would like this company to be investigated for false advertisement and scam. No one should be paying close to 2000 dollars for a big ol paperweight. I have plenty of supporting evidence and will do my best to provide all of it. I attempted today january 10th 2025 to call the company one last time and give them the chance to rectify the situation, and when i finally got through to a manager he ended the conversation with "f*** you never contact us again". Not to mention when i previously called and expressed my concerns the response i got was "So?". This is unnacceptable and beyond poor customer service. No one should have to go through anything like this

  Business Response

  Date: 01/29/2025

  The complainant purchased a used engine on 10/18/2024 and is requesting a refund.
  The complainant purchased a used engine on 10/18/2024 and it was delivered on 11/12/2024. The complainant alleges that once the engine was delivered, it was found to have carbon build up on the heads and cylinders, had rust on cylinder walls, one cylinder wall was pitted from rusting out, and there was coolant sitting in the cylinders when opened.
  After review, a chargeback was opened on 12/12/2024 and until the dispute is processed and closed we are unable to move forward with any type of resolution.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  
  Sincerely,
  
  
  Remanns **************** Team
  

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Everything the business said except the dispute being processed and closed is true. That part mentioned is an all out lie. Over the past few months i have reached out to this business countless to try ro return their faulty engine and multiple times i have found a brick wall at the end with no resolve. I was supposed to be sent a fully functional, feild tested motor. However what i got was the engine provided in the pictures i sent in original complaint. That is not a fully functional field tested motor. I dont know how the procured the motor nor how they stored it and that being said its not my fault of the condition of the motor once i recieved it. I have been more than willing to send this motor back to recieve a refund and have gotten zero cooperation from the business. On january 10th i called the business in one last ditch effort for them to rectify this situatuon. I first spoke with ***** and asked to be transfered to a manager. I was transfered to a manager by the name of *****. After a brief back and forth he cut me off and told me that by inspecting the motor he claims i "augmented" it therefore they have no reason to issue me a refund and followed up with "never contact us again" and hung up on me.

  This is poor customer service at best and completely unprofessional.
  
  Regards,
  
  ***** *******

  Business Response

  Date: 02/26/2025

  In response to the complainants rebuttal, we apologize for any less than satisfactory level of customer service perceived by the complainant. While the charge back is still on going, we are unable to move forward until the chargeback is processed and closed.
  
  The complainant purchased a used engine on 10/18/2024 and is requesting a refund.
  The complainant purchased a used engine on 10/18/2024 and it was delivered on 11/12/2024. The complainant alleges that once the engine was delivered, it was found to have carbon build up on the heads and cylinders, had rust on cylinder walls, one cylinder wall was pitted from rusting out, and there was coolant sitting in the cylinders when opened.
  After review, a chargeback was opened on 12/12/2024 and until the dispute is processed and closed we are unable to move forward with any type of resolution.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  
  Sincerely,
  
  
  Remanns **************** Team
  

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They havent contacted me to try to resolve this issue. So there never will be a resolution to the claim i submitted. In fact the manager ***** told me to never contact them again. Unprofessional to say the least.
  
  Regards,
  
  ***** *******