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Business Profile

Used Auto Parts

Engine Shopper, LLC

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This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Engine Shopper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Engine Shopper, LLC has 13 locations, listed below.

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    Customer Review Ratings

    1

    Average of 55 Customer Reviews

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    Review Details

    • Camille C

      Date: 03/20/2025

      II called to get information on my warranty from a motor I purchased 5 years ago. They notified me that my warranty was still valid and I had until may to make a claim. I wasn't sure if it was my motor or not but I wanted to make sure just in case in the worse case situation it was. I got a call that in fact the motor needed to be replaced and after contacting customer service they sent me over a warranty claim form. Inside the warranty claim it gave me the option to get refund or get the new engine and coverage on the repairs. I contacted representative and asked her how does it work if I wanted to get a refund she (April) said she spoken to her manager (Allen) and he said he couldn't refund the amount for the engine through the warranty claim because the engine was purchased so long ago, instead they could file a claim to repair it. I submitted the invoice for everything, the amount totaled for repairs was a lil over $2800. The manager didn't want to refund $1200 for the motor and I looked at the invoice and said to myself "if he didn't want to refund $1200 why would he cover $2800 instead" | wake up to an email saying my claim was closed. I called customer service April said my warranty was voided. Due to lack of documentation of oil changes. I've sent over my most recent one since the car was driven. The mileage of when the motor was installed compared to the mileage now isn't over 50k miles, this car hasn't been driven every day for the past 5 years and has been stored in a garage for at least 85% of the time since the motor was installed. I find it so odd that with after sending over the invoice of a total amount over the total amount of the engine that' warranty service decided not to cover it. Not even Offer me a refund of less than the repair cost at lil less the $1200. "Quality used engines" "we value our customers" I can't believe it. I was so confident and felt so blessed that I had perfect timing with my with only two months left of the warranty!

    • Mark B

      Date: 02/14/2025

      Mark B

      Date: 02/14/2025

      I ordered t transmission on 30 Jan and I asked the salesman when it would arrive. He said it would be here in 7-10 days. Its 14 Jan and the item hasn't shipped yet. I called to cancel the order and was informed I would be charged a 25% restocking fee. I called and spoke with a manager who was very rude. He said they have a 7-14 business day shipping window. I asked his to play the recording of my purchase call and indeed the man said it would arrive in 7-10 days. I asked for a full refund and only got 75%. The shipping charge was $150, and they even took 25% of that. The shipping is free to a warehouse and $150 for residential.

      Engine Shopper, LLC

      Date: 03/04/2025

      The complainant ordered a transmission on 01/30/2025 and is wanting a full refund.

      The complainant ordered a transmission on 01/30/2025 and cancelled the order on 02/14/2025. The complainant alleges since the transmission did not arrive within 7-10 days they wanted to cancel.
      The specific sections of the Terms and Conditions state as follows:
      3: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.

      6: Orders usually ship within 7-14 business days.


      All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
      After review, we do our best to get our products out as fast as possible, but the complainant was aware that orders usually ship within 7-14 business days but do go out sooner if able.Since the complainant was aware of this and if they canceled per the Terms and Conditions of the Free Warranty, we issued a refund minus 25% for processing and handling. The complainant did pay $150.00 for residential delivery and that was fully refunded. The complainant paid $1180 for the transmission and was refunded $885. The complainants request for a full refund is not approved as the complainant cancelled on business day 11.

      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      Quality Used Transmissions **************** Team

    • Ricky J

      Date: 01/09/2025

      Ricky J

      Date: 01/09/2025

      I purchased two engines one worked fine the other was wrong so I sent it back so they stated that it was the correct one so they want to charge me shipping both ways and to return the new one mow I owe them the only way you can stop this is by stop purchasing product I need to kick my on ** *  for this take my advice say away .was dealing with this for weeks and now it's a good engine then they run the charges up

      Engine Shopper, LLC

      Date: 01/29/2025

      The complainant purchased a used engine on 11/14/2024 and it was delivered on 12/03/2024. The complainant alleges that the engine that was purchased was not the correct one for their vehicle.
      The specific sections of the Terms and Conditions state as follows:

      1: The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.

      5. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.


      All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
      After review, when comparing the *** on the purchased engine and the complainants vehicle they did end up matching. The complainant stated that the centerplat was different an said center plate was different. It is a bolt on item an can be swapped out and not covered under the Terms and Conditions of the Free Warranty. Since the enghine was shipped back, we will issue refund minus the 25% processing and handling fee and shipping costs for returning the correct engine.

      We do hope this closes the matter and please let us know if you need any further information from us.


      Sincerely,


      SW Engines **************** Team

      Ricky J

      Date: 04/17/2025

      I've called and emailed this company and they still want send my refund I don't know what else to do is this company stealing people money invc#****** they stated it will be 25% Charge se d me the rest of my money

    • Ken W

      Date: 01/07/2025

      Ken W

      Date: 01/07/2025

      This company is a scam. I have found out Remanns.com is being prosecuted by the *************************** office.The case number is **************** It is being prosecuted in ********************. The next court date is *** **** Beware

      Engine Shopper, LLC

      Date: 01/29/2025

      The complainant ordered an engine on 08/19/2024 and is wanting a full refund.

      The complainant ordered an engine on 08/19/2024 and the order cancelled on 08/29/2024 due to a chargeback being filed. The complainant alleges when he ordered we assured him that the engine could get to him within 10 days. The complainant called in to cancel the engine and proceeded to start a chargeback on 08/29/2024 for the purchased engine. We
      The specific sections of the Terms and Conditions state as follows:
      5. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.

      8. Orders usually ship within 7-14 business days.


      All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************
      After review, we do everything we can to get orders out as quickly as possible. The complainant cancelled his order only after 8 business days. Per the Terms and Conditions of the Free Warranty, all cancelled ordered are subject to a 25% processing and handling fee. The complainant understood these Terms and Conditions with the purchase of the used engine. The complainant was refunded minus the 25%processing and handling fee and a request for a full refund is not approved.

      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      Remanns **************** Team

    • Ray F

      Date: 12/11/2024

      Ray F

      Date: 12/11/2024

      DECEPTIVE!!! Do not do buisness with this company, Do your research before purchasing anything from them. Total scam company and buisness model, I have been a Mechanic for over twenty years and by far the worst company I have ever seen. You have been warned. Do not use these clowns.

      Engine Shopper, LLC

      Date: 12/18/2024

      The complainant purchased a used engine on 10/21/2024 and was not happy with our core return policy.The complainant purchased a used engine on 10/21/2024 and the engine shipped out on 11/13/2024. From our communication the complainant was not happy with our core return policy.After review, we did send an email to the complainant when it came to our core return policy, and we do apologize that it did not meet their expectations. We do not see any additional communication from the complainant where there was any issues with the purchased engine.We do hope this closes the matter and please let us know if you need any further information from ************************************************************************* Team

    • Susanna S

      Date: 11/19/2024

      Susanna S

      Date: 11/19/2024

      Sold engine Nov 2023..by June 1 2024 engine defective with bad crank cam shaft. Only 3000 mi on it. Request warranty replacement. Mechanic filed paperwork within 2 days was accepted successfully. Now SW engines says my oil change receipt is not a receipt? Refuses to honor warranty INVOICE ****** NOV 2023 I AM LOOKING TO FILE CLASS ACTION LAW SUITS

      Engine Shopper, LLC

      Date: 12/02/2024

      The complainant purchased a used engine on 11/15/2023 and is requesting a replacement engine.

      The complainant purchased a used engine on 11/15/2023 and the engine shipped out on 12/06/2023. The Complainant alleges that the was defective with a bad crank cam shaft after only driving it 3000 miles. The complainant requested a warranty replacement and alleged filed all requested paperwork within two days of the warranty claim.
      The specific sections of the Terms and Conditions state as follows:
      24: Once you have initiated a warranty claim, you are required to submit ALL the details requested through the Customer ****************** Portal within 5 Business Days or the warranty will be void.


      All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************

      After review, it was determined that the installation invoice, diagnostic report, and heat tab pictures were never provided within the 5-day window after the warranty claim was filed. The complainant also never did provide oil change receipts as well. The Free Warranty was void on 08/13/2024 due to these documents not being provided. The complainants request for a replacement engine is not approved.


      We do hope this closes the matter and please let us know if you need any further information from us.

      Sincerely,


      SW Engines **************** Team

    • Herbert H.

      Date: 08/13/2024

      Herbert H.

      Date: 08/13/2024

      THEY ARE BAD BUSINESS TO DEAL WITH THE ********************* WORLD LLC OF WINSCOIN

      Engine Shopper, LLC

      Date: 09/04/2024

      The complainant purchased a used engine and then cancelled their order.

      The complainant purchased a used engine on 07/15/2024 and then called in to change the shipment address and on 07/22/2024 cancelled their order.


      The specific sections of the Terms and Conditions state as follows:
      5. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.

      All the Terms and Conditions of the Free Warranty are prominently listed here: ***********************************************************************************

      After review, since the complainant cancelled their order, per the Terms and Conditions of the Free Warranty, that the complainant was aware of with the purchase of the engine, the complainant was subject to a 25% processing and handling fee. The complainant was issued a refund minus 25% for the handling and processing fee for the cancelled order.
      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      Engine & *********************************** Team



    • Desirae D

      Date: 08/13/2024

      Desirae D

      Date: 08/13/2024

      I wish I would have read all of these reviews before ever buying because I am back in the same boat when my original motor went out. I bought my motor back in 2019 and I had submitted all the warranty information once the motor was received even though it took me over a month to receive the new motor. I had bought another car while waiting to be able to create my show car with the new motor. I have had all the oil changes made and had it professionally installed. I have only driven this car less than 25k miles and it has blown a piston and they are saying I did not submit my warranty information but you can clearly see my mileage when the motor was installed by a shop. These people are crooks who go back on their word. I purchased this motor from them because of their warranty which is obviously a fake gimmick! Stay away your motor will not last and will not replace or refund! I just wanted a replacement or refund of my motor to get my car up and running since their motor did not even last 50k miles! Nothing but scam artists like every other review on this page!

      Engine Shopper, LLC

      Date: 08/26/2024

      The complainant purchased a used engine and is requesting a replacement or refund.

      The complainant purchased a used engine on 09/09/2019 and the engine shipped out on 09/25/2019. The complainant alleges that the engine was driven less than ****** miles and it blew a piston.

      After review, the complainant did provide the *** or mileage on the warranty paperwork which in turn voided out the Free Warranty.Since the Free Warranty was void, the complainants request for a refund or a replacement engine is not approved.


      Sincerely,


      Remanns **************** Team

    • Grayson W

      Date: 05/27/2024

      Grayson W

      Date: 05/27/2024

      I purchased a engine on the 13th of may this year without research them and it was only because they had a 7 to 10 delivery time but the money is gone from my account and i still have no engine or tracking info only a purchased invoice form the 13th when i purchased the engine i call every day and get no reply response or anything when someone does they give me the run around and bs me and lie and im out 4000$

      Engine Shopper, LLC

      Date: 05/31/2024

      The complainant purchased a used engine and is requesting a labor claim.

      The complainant purchased a used engine on 05/11/2023 and the engine shipped out on 05/23/2023. The complainant alleges that the engine did not work. After review we did send a replacement engine to the complainant on 07/25/2023. The complainant did request a labor claim refund.
      The specific sections of the Terms and Conditions state as follows:
      1: The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.

      2: Engine warranties are limited to manufacturing defects in the block,heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables,electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.


      All the Terms and Conditions of the Free Warranty are prominently listed here: ******************************************************************

      After review, it was determined that the issue with the original engine purchased was an issue due to gaskets. Per the Terms and Conditions of the Free Warranty, gaskets are not covered. Since gaskets are not covered there would be no claim for a labor claim but in good faith we did send a replacement engine to the complainant. We do request per the Terms and Conditions of the Free Warranty that gaskets be replaced when the engine is installed. The complainants request for a labor claim refund is not approved.


      Sincerely,


      Quality Used Engines **************** Team

      Engine Shopper, LLC

      Date: 05/31/2024

      The complainant purchased a used engine and is requesting an update on the engine.

      The complainant purchased a used engine on 05/13/2024.The complainant was upset due to the lack of communication on the status of the shipped engine.

      After review, the engine was shipped out on 05/31/2024.


      Sincerely,


      Remanns **************** Team

    • Whitney S

      Date: 05/06/2024

      Whitney S

      Date: 05/06/2024

      I was sent an engine that did not work. They replaced the engine and assured me I would be reimbursed for labor; this is part of their labor warranty that they advertise. I have been getting the run around for months and now I am told that the labor is not covered. This is the worst company! When you call the labor department they have no clue what is going on. They tell you the issue will be escalated and that never happens. I have been hung up on multiple times. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. They need to be shut down!

      Engine Shopper, LLC

      Date: 05/31/2024

      The complainant purchased a used engine and is requesting a labor claim.

      The complainant purchased a used engine on 05/11/2023 and the engine shipped out on 05/23/2023. The complainant alleges that the engine did not work. After review we did send a replacement engine to the complainant on 07/25/2023. The complainant did request a labor claim refund.
      The specific sections of the Terms and Conditions state as follows:
      1: The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.

      2: Engine warranties are limited to manufacturing defects in the block,heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables,electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.


      All the Terms and Conditions of the Free Warranty are prominently listed here: ******************************************************************

      After review, it was determined that the issue with the original engine purchased was an issue due to gaskets. Per the Terms and Conditions of the Free Warranty, gaskets are not covered. Since gaskets are not covered there would be no claim for a labor claim but in good faith we did send a replacement engine to the complainant. We do request per the Terms and Conditions of the Free Warranty that gaskets be replaced when the engine is installed. The complainants request for a labor claim refund is not approved.


      Sincerely,


      Quality Used Engines **************** Team

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