Reviews
2 Customer Reviews
Review from Doug R
1 star10/09/2024
I called about problems I was having with a water heater. A tech called me back that same day. After explaining the situation, he asked me to try disconnecting & cleaning a few things. I did this to no avail & called him back as agreed. He said he would be out that day or the next! ... no visit or contact at all!!?? ... it got to be 2 months later & I called the company just to get my experience on file. I was transferred to an owner, Maria, and after explaining it to her (& that I no longer had any interest in them coming out, just filing a complaint), she put the tech on the phone & he said he would be out 1-2 days & would text me to confirm. ... it is now 1 week past that point and, ONCE AGAIN, no visit or contact!! Not only is the issue not resolved, but I altered my schedule to be available two separate times!? The company is obviously either not willing or not capable of working on the equipment, but ignorance on their part is no excuse for lack of customer service/honesty, but rather "ghosting" them!!Review from Susan W
5 stars08/27/2024
I had a leaky water heater & had planned on having it replaced by a business I used previously. At the recommendation of several friends, I contacted E & D. The receptionist took my contact details. Within two hours, owner Dan returned my call, stating that he could come assess the situation by early afternoon. Shortly before he was to arrive, the receptionist contacted me, letting me know that Dan would be unavailable. Asking if, as an alternative, if she could send his nephews, Daniel & Sam, to which my permission was given. I received a call from Sam, at my request, informing me of the fact that they were on their way & shortly thereafter they arrived at my residence. Upon their arrival, they assessed the situation, to determine water heater was not repairable & needed replacement. I was told that they could schedule the installation for the following day, & then he said they would be the ones installing the new water heater, & that they were available, so they would install it while they were here. I was pleasantly surprised that they offered same day service. I assumed that they would have to schedule the instillation. While Sam left to retrieve the new water heater, Daniel disassembled the old one. Upon Sam's return, the new water heater was installed in an hour. Even with the five percent discount I was quoted from the other business I had previously considered, E& D offered a less costly price. Which actually included the cost of the new water heater, two updated valves, instillation, labor, & disposal of the old one. To their credit, E & D didn't charge for a service call to assess the situation. Where the other business I considered charges $99 to come out even if they don't do a repair. I found the fact that E & D were so accommodating to resolve the issue with the same day service, as proof of their outstanding business practices. Regarding quality service at a reasonable price, I would highly recommend them. Definitely earned their high rating from BBB.
E & D Water Works, Inc. Response
08/29/2024
Thank you so much for the kind words *****. I'm so glad we were able to get you back in hot water quickly. We truly appreciate your business and look forward to being of service to you again in the future!*************************** Secretary/Treasurer
Customer Review Rating
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