ComplaintsforEast Line Lending
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Complaint Details
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Initial Complaint
11/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I took a loan out with East Line in March 2021. I made some payments to them but because you can never log in you can't see your account. I did stop making payments and do understand I owe them. I received an email yesterday that they were going to do a wage assignment. They said I could stop the assignment by sending a certified letter which I did yesterday. The **** says the letter will arrive by November 22, 2021. I also sent 3 emails requesting the wage assignment to stop. I would like to make payment arrangements to pay off the balance.Business response
11/19/2021
Dear ***************************
We apologize for any inconvenience that you've had encountered.
Our online portal is undergoing a system update but rest assured that our team is hard at work to fix the issue as quickly as possible. As an alternative, you may chat with one of our chat representatives in our website, email us or call us to access and discuss the details of your account.
East Line Lending is committed to promptly resolving customer's issue. Please be advised that we will retract your account from the Voluntary Wage Assignment and one of our Resolution Specialists will contact you to provide you further assistance.
Sincerely yours,
East Line Lending
Customer Satisfaction TeamCustomer response
11/19/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Immediately after sending this resolution Eastline Lending sent me an email stating that my account is no longer with Eastline but instead with a company called **************** and I would have to work with them. If Eastline was not responsible why did they send the initial wage assignment as well as respond to the complaint? I need answers.
Regards,
***************************Business response
11/22/2021
Good day,
Thank you for contacting East Line Lending.
We are sorry for any inconvenience that you've had encountered.
East Line Lending is committed to promptly resolving customers' issue. Kindly contact us at ************** and one of our Resolution Specialists will be happy to assist you.Regards,
East Line LendingCustomer response
11/26/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reached out to Eastline Lending and did not get a response. Now I am receiving an email from Apex Servicing as well as getting an email from Eastline saying **************** has the account. Which is it? I feel as if I am getting a run around when I am just trying to get business settled.
Regards,
***************************Business response
11/29/2021
Good day,
Thank you for contacting East Line Lending.
We are sorry for any inconvenience that you've had encountered.We have been trying to reach you to discuss the status of your account. Unfortunately, our efforts to contact you via phone have been unsuccessful. We understand that your financial situation may have been hindered due to unforeseen circumstances, and we are here to help.
East Line Lending is committed to promptly resolving customers' issue. If your concern is still not resolved, we encourage you to contact us at ************** so that we can best assist you.
Regards,
East Line LendingInitial Complaint
10/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have taken out a small personal loan with East Line Lending. I have had the loan since August. I have logged onto the website multiple times and cannot gain access to it. I can't look to see my balance, where my payments are going, if the loan amount is going down, if the payment made it to them, nothing. It will not let me log in. I have emailed them about 5 times now requesting a statement, my balance and any other pertinent information and they will not send me anything. I did receive an email once from them that stated my payment options as in 1. paying in full. 2. paying additional payments. 3. paying just the minimum due. When I have called they apologize stating their website is down. I can see a company website needing 24 hours to fix the issue but it has been 2 months that their website was down. It was up when I applied for the loan. And it has been down since.I can't get anything about my actual account. I need to verify they are a legitimate company.Business response
11/05/2021
Good day,
Thank you for contacting East Line Lending.
On the day the loan was processed, the agent was able to explain the payment options clearly. APR was disclosed properly as well. Please know, East Line Lending does offer 3 different payment options. If you go to our website under Frequently Asked Questions How much does my loan cost? we provide our customers with a sample rate chart explaining to them how they can make their payments. We also advise our customers if they want to minimize the total cost of their loan, we strongly recommend taking steps to either pay off your loan in full or to pay as much as possible in order to reduce the principal (original debt incurred) as quickly as possible, and there are no prepayment penalties.
Upon checking your account has been paid off and we already sent you the confirmation receipt through your email,
East Line Lending is committed to promptly resolving customers' issue. If your concern is still not resolved, we encourage you to contact us at ************** so that we can best assist you.
Regards,
East Line Lending.Customer response
11/05/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I never questioned the amount of the loan or stated I did not understand their rates. My problem was that they could not provide me a website to see my loan's progress, payments I had made on the account or even my contract. However I have paid this loan off in full as they have stated.
Regards,
*******************************Initial Complaint
10/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took out a loan and of course the website is down. No communication what so ever. I have been trying to go online to pay off the loan but that is not possible. Finally had someone answer today and they told me since I have a payment pending I can't pay off the loan. Thanks for the scam!Business response
11/05/2021
Dear April Brace,
Good day!
We would like to inform you that based on the information you provided, you don't have an active or existing loan account with us.
Should you require further assistance, please do not hesitate to contact us at ************ and we will be more than happy to assist you.
Sincerely yours,
East Line Lending
Customer response
11/13/2021
Then why are you still taking money out of my account?Business response
11/15/2021
Dear April *************************** note that East Line Lending is committed to promptly resolving customers' issue. We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required.
Sincerely yours,
East Line Lending
Initial Complaint
09/30/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I took a loan out in the amount of $875 on 8/27/2021 . I have made 3 payments as follows : 9-1-21 $112.32 , 9-16-21 $260.70 and 9-30-21 $260.70. I have tried to email and call East Line to ask them to work with me on this payment. I have already paid $633.72 in a month. I do not have an issue paying this loan off, but the payments of $260.70 every two weeks is extremely hard. I am hoping I can have someone contact me and for me to be able to take care of this.Business response
11/05/2021
Dear ******* *******,
Good day!
We would like to inform you that we carefully reviewed our records and based on the information you provided, you don't have an active or existing loan account with us.Should you require further assistance, please do not hesitate to contact us at 866-337-0799 and we will be more than happy to assist you.
Sincerely yours,East Line Lending
Customer response
11/06/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
******* *******Initial Complaint
08/25/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Was contacted by text and by phone. 3 times. I am on the national do not call list and have been for 3 years.
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Customer Complaints Summary
36 total complaints in the last 3 years.
2 complaints closed in the last 12 months.