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The Kohler CompanyThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for The Kohler Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.91/5 stars
Average of 54 Customer Reviews
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Review fromTroy N
Date: 02/24/2025
5 starsTroy N
Date: 02/24/2025
My father, in his eighties, purchased a Kohler kitchen faucet and asked me to install it. Had no problem with that because I have worked with their products for 35 years and have never had any big issues. Where he got the faucet is anyones guess. They said it was an open box but turned out to be used. And there were missing parts as well as a bad aerator. Bought the aerator but missing parts had to be bought with the touchless unit as a whole. Needless to say he couldn't afford that much and wanted to give up. I wrote an email to Kohler explaining my issue on the off chance they may have the 2 fittings I needed without the the unit (which I had and it was new). A few days later I unexpectedly recieved a package. I opened it to find the whole unit with the 2 fittings I needed. I was blown away. I have never had anything like that happen before and am extremely grateful for this kind act. Whoever was involved needs a large raise and to feel lucky they work for a company that could not be any better. Thank you KohlerThe Kohler Company
Date: 02/25/2025
Thank you for your review. We are happy to have assisted with your request.Review fromRon S.
Date: 01/31/2025
1 starRon S.
Date: 01/31/2025
I purchased a Kohler bathtub from Kohler Services which has a lifetime warranty. The installation was very good but the automatic air purge no longer works, the bathtub is one year old. I have called 4 times in the last three months trying to get it repaired. I have been told I would receive a call back but this has bever happened. they are not honoring their warranty.The Kohler Company
Date: 02/20/2025
Thank you for your review. I'm sorry you are having trouble with getting your bath repaired. We do not see any record of you contacting us with the information you provided. Please contact us at ************** Monday through Friday 8am-5pm CT so we can assist further.Review fromJeannie R
Date: 01/10/2025
1 starJeannie R
Date: 01/10/2025
So far, Ive waited 25 days for someone to call me back from Kohler services to call me back about my bad valve its covered under warranty and my shower is cold every day..I did not realize they were not better business bureau Accredited. If you check here, please do not get a Kohler walk-in shower. I did a convertionof my tub to a shower. nothing but nightmares since.The Kohler Company
Date: 01/13/2025
Thank you for your review. I'm sorry you are having trouble with your shower valve and have not heard from Kohler Services. You should hear from Kohler Services within 1-2 business days. If you still do not hear from them, please call us at ************ Monday through Friday 8am to 5pm CT for further assistance.Review fromEdward B
Date: 12/30/2024
1 starEdward B
Date: 12/30/2024
Absolutely the worse company when it comes to shower surrounds. They don't care what they ship out. I order through ********** twice and both came damaged from the factory. Both times the packaging was in perfect condition, but the product inside was damaged. This just shows it was packaged and shipped out in this condition. The second one even had trash inside the box. ********** was very helpful in helping me deal with this to where Kohler could careless. Spend your hard earned money with a company that actually cares. Kohler will never get get a cent from me in the future.The Kohler Company
Date: 01/02/2025
Thank you for your email. I'm sorry you had multiple issues with damaged product, this is very concerning. Your feedback will help us with our quality control and packaging process improvements. I'm glad ************** helped resolve the issue for you. New, uninstalled product needs to be returned or exchanged to the original place of purchase. Please let us know if there is anything else we can help with by calling ************** Monday through Friday 8am to 5pm Central Time.Edward B
Date: 01/07/2025
Kohler responds to your review on HD's web site, to contact their customer service for help. Their customer service is an absolute joke. They do nothing but blow smoke up your **** and do nothing to help. They could care less. Just like their response on here.Review fromAfton W
Date: 11/07/2024
5 starsAfton W
Date: 11/07/2024
Wow! Such amazing customer support. Had a 10 year old bath tub faucet that started to have a slow leak. Contacted Kohler and all they needed was the date on the cartridge and a photo of the leak and they very promptly sent be not only the cartridge that needed to be replaced but an entire new bathtub faucet. I couldn't be more pleased. The product previously worked great until the slow leak and now the new one works perfect. I have very high pressure in my condo building so I have been advised by a plumber that my faucet cartridges will break down quicker than a home with lower pressure and that it's not the faucet itself. Thank you so much Kohler!!! Will continue to purchase and use your products.The Kohler Company
Date: 11/08/2024
Thank you for your review. We value all of our customer and are happy to assist.Review fromSteven K
Date: 10/31/2024
5 starsSteven K
Date: 10/31/2024
I recently had an issue with my kitchen faucet. The sensor wasnt working properly. When I reached out to their service center, I didnt expect much, but I was pleasantly surprised by the level of support. They were very responsive and handled my issue as if it were their own. In the end, they resolved the problem beyond my expectations, which makes the high price tag on their product much more understandable. I'm sold.The Kohler Company
Date: 11/04/2024
Thank you for your review. We value all of our customer and are happy to assist.Review fromJennifer & Stephen E
Date: 10/18/2024
1 starJennifer & Stephen E
Date: 10/18/2024
Worst customer service experience I have ever had. I purchased an Entity tub. After installation, the tub leaked into my kitchen causing damage to the ceiling. We learned the tub drain hole was defective - which Kohler admitted. After almost 2 months, Kohler sent a replacement - with the same exact defect - which Kohler again admitted. I am now told it will take another 6 weeks to get a replacement tub - which will mean Ill be without a functioning tub and shower for 3.5 months. Unacceptable. Do better Kohler.The Kohler Company
Date: 10/21/2024
Thank you for your review. I'm sorry about the experience you have had with your Entity bath. To ensure the reported issue doesn't happen again, we are manually inspecting the bath to ensure it conforms to our specifications. This inspection does take time, but we have requested our team complete the inspection as soon as possible. When the bath has shipped, you will receive tracking updates to your email address.Review fromRobin A
Date: 10/11/2024
4 starsRobin A
Date: 10/11/2024
We have used Kohler sinks every time we've built a house or my husband has built/remodeled a house for others. We discovered a crack in our 7 year old Kohler sink. On July 8, 2024 we called Kohlers 800 number and spoke with Ebony. She requested photos and assured us that we'd hear back from ? and get this problem solved. Since then we placed many calls and emails and still have not heard back from a Kohler rep. BEWARE of terrible customer service.The Kohler Company
Date: 10/14/2024
Thank you for your review, I'm sorry about the response time and cracked sink. Case 06122219 was found under the name David Adams. A free of charge replacement sink order was placed on 10/11/2024 under order number 1027082456.Robin A
Date: 10/17/2024
In Follow up to my 1 star review. I reached out to Kohler again and after photos exchange and ??? Kohler replaced our cracked sink. Feeling very grateful.Review fromMuhammad F
Date: 10/01/2024
1 starMuhammad F
Date: 10/01/2024
So disappointed by Kohler customer service and quality of Purewash E580 bidet seat. It's unused and packed back in the box as new. I would like to return and receive a refund for but got denied. The seat does not meet the standards of size and water pressure. It's priced at $339 on your website. Despite being brand new, the product does not meet the quality standards I associate with Kohler. I have attempted to resolve this issue through your customer service channels but have not received a satisfactory response.The Kohler Company
Date: 10/02/2024
Thank you for your email. I'm sorry you are disappointed with your Purewash E580 bidet seat. After reviewing your customer case ********, I see the record of purchase of the product on 9/17/2024 with order number ********** and an email request for assistance on 10/01/2024. We are happy to help and take your comments and concerns seriously. Please check the inlet water supply filter for debris buildup that can cause low water pressure issues. We can also assist with seat fitment issues over the phone at ************** Monday through Friday 8am-5pm CST.Review fromEleanor B
Date: 09/11/2024
1 starEleanor B
Date: 09/11/2024
I purchased a glass shower door. The item was ordered from Kohler and required an additional payment in Kohler's checkout for shipping via a known carrier. The door needed to be returned. The company would not issue a return label. The Kohler Company does not value its customers. The return policy is unprofessional, neglectful, and unsupportive. It is the commitment to customers that makes a company successful. The Kohler Company ranks extremely low on its ability to provide customer satisfaction.The Kohler Company
Date: 09/12/2024
Thank you for your email. I apologize for your experience and I am happy to assist. I do not see a case file with our customer service team however if you could provide an order number for the item in question, I can determine what we can do to have the product returned. I look forward to your response, we are available M-F 8am-5pm CST toll free **************.
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