Complaints

This profile includes complaints for Alliant Energy Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alliant Energy Corporation

  4902 N Biltmore Ln Madison, WI 53718-2148

• 

  Alliant Energy Corporation

  120 E. Maple Avenue Beaver Dam, WI 53916-2131

• 

  Alliant Energy Corporation

  2777 Columbia Dr. Portage, WI 53901

• 

  Alliant Energy Corporation

  1919 Alliant Energy Center Wa Madison, WI 53713

• 

  Alliant Energy Corporation

  3730 Kennedy Rd. Janesville, WI 53548

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a past due bill, set up payments with this company. I am 2 days past paying my Current bill. I GET AN EMAIL TELLING ME THEY ARE SHUTTING MY POWER OFF. GREAT, I have a household of 8 people, with no food, no heat, and no power. When I have already made plans to pay. Love when you call it takes up to 30 to 45 minutes to talk to a person as well. That's on purpose to detere folks from arguing with you on payments. We had a down furnace in January and February which ran up the bill, if you look at patterns you should notice that. I am asking for help to pay. But if your going to shut my power off, we are going to have issues. I will also sue, and address the news as well. That Alliant energy is willing to shut Power off for a Family of 8

  Customer Answer

  Date: 04/23/2025

  Yes there was a plan set up, to pay the past balance. I was 2 days late with this current payment. I went to pay today, the past due balance of 356$, and they sent a email saying I had to pay all, when I set up a plan to pay the outstanding balance from those 2 months of Higher energy use, they at that time set up a auto pay for that amount. Number 1 I want them to let me continue my payment plan, Number 2 I want them to let me pay this current balance. Number 3 It's 850$. Number 4, we are shutting off power, because a guy who has paid every month. Generally contacts them if there is a anomaly. Yet as a customer they do this, not contacting me to make sure everything is ok. Number 5 I want to pay the balance of 356, current bill. Then I want to be back on the payment plan through the end of the year for remaining balance. Number 6 Fix your phone system, there is no reason for a 45 minute hold time. Thank you

  Customer Answer

  Date: 04/23/2025

  Thank you for your quick response as well. The current plan was set up February 5th, but it doesn't show anything other than a plan was set up. Absolutely no details... I will forward that if you would like? Please let me know. Unfortunately Alliant Energy is very vague and gives you as little to no information, via email. I also log into my account on their Website, and same thing no information given. On plans or anything. Let me know how we can proceed. I truly hate reporting businesses. Yet they have been very ridiculous on this, all I want is to leave it the way it was and for them to just let me pay the current bill. But they are threatening to turn off my power. This is uncalled for, and very unprofessional.

  Business Response

  Date: 05/01/2025

  This customer was enrolled in a payment arrangement on his account balance. A payment was due on 4/16/2025. An outbound call was made by our automated system on 4/18/2025 advising the customer of the late payment. A disconnection letter was issued on 4/22/2025 with a possible disconnection date of 5/5/2025. The payment was 6 days late before the disconnection letter was issued.

  The process for issuing late notices and disconnection notices is in our tariffs filed with the ************************* of Wisconsin.

  Disconnection letters provide Wisconsin customers with multiple options to prevent interruption of service including a minimum payment option and payment arrangements.

  We apologize for the wait time this customer experienced when calling to speak to one of our call center representatives. We are actively hiring more representatives to assist with the higher call volume. Customers may also set up payment arrangements through Alliant Energys My Account online platform.

  This customer paid the full past due balance on 4/28/25 and the disconnection notice was cancelled. 

  
  

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I do not know why they cannot contact me, they have not bothered to contact me. Also i took care of the bill alreadyin dispute with them, it took them 2 weeks to send the letter in the mail, 3 this is poor business practice, 4 if there was and there will be another company to compete with you, this would never be a issue, I would switch companies right away. For BAD BUSINESS PRACTICE, BUT I HAVE NO CHOICE, WHY BECAUSE ALLIANT IS A COMMUNIST COMPANY, the very definitionof communism, run out every other business, so your the only company. Nice, and really do they that i have complained, no because they never called. I do not accept their requestor argumens, becausei asked 1 thing to be contacted by ALLIANT ENERGY, AND THEY DID NOT CONTACT ME!!!!!!, THAT WAS THE REQUEST. To whom this concerns at Alliant,  if i ran my businesslike yours, i would not have a *********** should not be in business, your ****** review is below 1.7 star rating, you know why? I will tell you, because you steal money from the poor, period]
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had severe power outages . We understand it takes time but this is for my mother's address that I'm complaining about. N4128 wi Ave.There should have been someone on call to answer the phone. I belong to a different address and different energy place. I had power out also but at least I could talk to somebody unlike alliance energy. They only give you an emergency number if a power line is down or if there's a gas leak. There can be other problems as well and they do not give you any other options. My mother needs her energy restored immediately because she just got out of the hospital and she it is hard for her to breathe so she is using a breathing device but I cannot get a hold of anybody to let them know that and that really ****** me off. We have seen the electrical power trucks go by from other energy places but nothing from alliance on our highway. We feel very helpless and now her basement is going to flood as well and that will be causing a lot of damage. They need to put somebody in place to answer the phones on a day like today.

  Business Response

  Date: 04/04/2025

  We apologize for the negative experience this individual had when contacting Alliant Energy to report a power outage at her mothers home.  Alliant Energy is staffed for outage and emergency calls over the weekend. We experienced a high number of outages the evening of March 30th, 2025, due to ice storms in the area that evening. Our field employees worked as quickly and safely as possible to restore service for our customers.
  
  The outage was reported through our Interactive Voice Response system (IVR) on March 30, 2025, at 8:01pm. We apologize that the individual was unable to reach a representative, but the field activity history on the account indicates service was restored on March 31, 2025, at 4:44am. The first option our *** gives customers when they call ******************** is as follows: If this is a life-threatening emergency such as a downed wire or a gas odor, press 1,otherwise press 2. The *** provides examples of possible emergencies. If customers feel their situation qualifies as an emergency, they can press 1 to go through the emergency queue. 

• Initial Complaint

  Date:03/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern and frustration regarding an unexpected and significant change in my billing statement. I recently switched my rate in an effort to make my monthly bill more affordable, only to find that my budget billing plan was completely reset, resulting in a due balance of $1,550, which is an increase from my previous balance of $520.This sudden and drastic increase is not something I can afford, and it is causing considerable financial distress. When I made the rate change, I did so with the understanding that it would help lower my monthly payments, not lead to a large lump sum due all at once.This situation feels unfair, and I kindly request your immediate assistance in resolving this issue. I would appreciate it if my account could be reviewed and adjustments made to restore my budget billing plan or provide another reasonable solution.Please get back to me as soon as possible, as I am unable to pay this amount and need support to rectify the situation.Thank you for your attention to this matter

  Business Response

  Date: 03/25/2025

  This customer has been enrolled in ********************* Budget Billing Program. His March 17, 2025 bill included a message stating the budget amount would be increasing. The customer called our *********************** on March 18, 2025. The Associate who took the call explained that the budget increased due to a higher average bill and the balance on his account, which is how budget billing is supposed to work. The customer asked about time-of-day billing options. The Associate discussed rate options and our online rate calculator with the customer.  The customer made an online request to change from our standard residential rate to our residential demand rate. This change went into effect on Friday March 21, 2025.
  
  When the customer logged into My Account, our online customer billing platform, over the weekend, it looked like he needed to pay the full balance by the April 7, 2025 due date rather than the budget amount that appeared on his bill. This happened because of the adjustments that needed to be made to his account for the rate change. On Monday March 24th a billing representative manually set the account back on budget.
  
  The customer sent a message through My Account over the weekend questioning the amount due.  Unfortunately, he was given incorrect information. The Associate told the customer he owed the full balance but was eligible for a payment arrangement. The Associate should have told him that his budget would be reset.
  
  I called the customer the morning of March 25th letting him know that his budget has been reset and that he only needs to pay the budget amount by the April 7th due date rather than the total account balance. Ill be sending feedback for the Associate who gave incorrect information through My Account. 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliant Energy turned off of my gas because they needed to replace my gas meter. There is a snow storm coming and I have been without heat or hot water for the last 3 days with no warning whatsoever. This is highly illegal & they need to turn my gas back on. My bill is paid. I need heat during the snow storm.

  Business Response

  Date: 03/03/2025

  A letter was sent to this customer on 12/27/2024 explaining that the gas meter would need to be replaced. The letter also explained the meter exchange process, including the fact that our technician would need to enter the home to relight pilot lights on any gas appliances.  Several gas meters needed to be exchanged at this apartment complex. The exchanges were scheduled with the maintenance person for the complex. The owner advised Alliant Energy that they were sending notifications to all of the tenants letting them know of the day that the exchanges were planned. The meters were exchanged on 2/27/2025. The maintenance person was unable to provide access to this customers apartment because there was a loose dog in the apartment. Account notes indicate that a door hangar was left for the customer to call ******************** for *************************. We are available 24/7 for gas relights after a meter exchange. The customer called ******************** on 3/3/2025 at 10:30am to provide access. The gas service was restored on 3/3/2025 at 10:57am.
  

• Initial Complaint

  Date:12/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Energy bill was double charged for an amount of $188.11 on December 4, 2024. They will not give any specifics on WHEN this money will be returned and we have not yet received a check for the second payment that they removed from our bank account. They have no record of when this check is/has been sent back out to us. We have been calling each week.

  Business Response

  Date: 01/08/2025

  This customer manually made two payments for the same amount. One payment was made on 11/28/2024 and the other payment was made on 11/29/2024. This was not an error with Alliant Energy's payment processing software. When a duplicate payment is made that is not the result of an Alliant Energy error, the customer has the option of either requesting a refund check be sent via postal mail or leaving the credit on the account to be applied to the next bill.  The customer called ******************** on **/5/2024 requesting that the duplicate payment be refunded via check. *********** agents are to advise customers that it could take up to two weeks for the refund to be processed. The customer called ******************** on **/31/2024 and was advised that the check was cut on 12/20/2024. They were also advised it could take until 1/7/2025 to receive the check due to the holidays. 

• Initial Complaint

  Date:12/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliant website is always down. Cannot find out what I am being charged for. This has gone on for months. Alliant will be the first one to threaten you when you payment is late (and even when it is not) but won't respond to request for an itemized bill.

  Business Response

  Date: 12/31/2024

  A Customer Support Associate left a voice mail message for the customer on December 30th. The customer returned his call on December 31st. The Customer Support Associate assisted the customer with his website concerns. Going forward, if the customer has any further questions about the website, we suggest he call us at ************** or send an email to *****************************************************************. 

  Customer Answer

  Date: 12/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********** ****
  

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have rented this apartment for the last 7 years. My usual monthly bill from Alliant Energy is around $60. I only use the apartment 14 days a month as I work part-time at *************************. I just received a bill from Alliant Energy in the amount of $394.99 for electricity used the period of Aug 6 thru Sept 6, 2024. I called Alliant Energy yesterday Sept 9, 2024 to rectify the billing, but instead I was told that used too many kWh. Interesting enough, Alliant Energy ***laced the meter on Sept 6, 2024. The customer service *** gave me no options to investigate or find a remedy, she simply said have a nice day and hung up the phone. The evidence shows that I have been using a moderate amount of kWh in the last 7 years. and most likely the meter malfunctioned requiring ***lacement on Sept 6, 2024.

  Business Response

  Date: 09/13/2024

  The electric meter at this customer's address was exchanged on 9/6/2024. It was exchanged because it was at the end of its life cycle. The meter was installed on 6/22/2009. When the exchange took place, an incorrect final meter reading was used for the customer's 9/6/2024 bill.  The incorrect meter reading created a very high bill for this customer which created a follow-up for our billing department to review the bill for errors. On 9/11/2024 our billing department obtained the correct meter reading from 9/6/2024 and generated a corrected bill for the customer. Our billing department left a voice mail for the customer on 9/11/2024 advising that the bill had been corrected. Our customer experience department left a voice mail for the customer on 9/13/2024 in response to this complaint also advising that the bill had been corrected. 

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not only does this business have atrocious customer service they are running a website that has misspelled words and is incapable of processing a payment through a checking account. For instance the word status is spelled "satus" under payments and twice now they have been unable to process my payment. The first time a month ago I gave up after it was cancelled and used my debit card to pay. The next time (this month) I triple checked my account information before submitting and same thing my "satus" is cancelled. The customer service people treat you like you are trying to avoid paying your bill .. no I'm actually trying to pay it and you guys are too ignorant to understand that.

  Business Response

  Date: 08/26/2024

  Whenever a checking or savings account payment is not honored by a financial institution, a message is sent back to Alliant Energy with a standard code used in Automated Clearing House (ACH) transactions. This customer has attempted to make three payments between May 9, 2024 and August ****** that were returned from his financial institution. The May 9, 2024 payment was returned with ACH code R02-Account Closed. This code means the customers bank account was closed at the time of the payment. The payment attempts on July 5, 2024 and August 8, 2024 were returned with ACH code R03-Account Number Issue. This code means that the account number or routing number entered does not match the customer name or that it is not an existing account. Several ******************** employees have provided this information to the customer. An ******************** employee called this customer on August 26, 2024 regarding this complaint. The employee suggested that the customer check with his financial institution to verify which numbers need to be entered when making a payment,however, at this time, the customer will need to make online payments via debit or credit card due to the number of returned payments on the account. We appreciate the customer notifying us of the spelling error in our online billing system.  

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14 I paid my electric bill online. They took the money out three times it took them a couple of weeks to acknowledge they took the money out 3 times, finally to make it easier. I told them to just use the money towards my account because they were very rude. I had a credit the first month and the next month that showed another credit, and then they notified me that if I didnt pay two months bills I would be removed from budget billing they told me they refunded my money I do not have the money its never been deposited into my account. I asked to speak to a supervisor, they declined my request , *** been treated very rudely. Ive been out two months payments for over two months. I would like a refund in full. They were also going to charge me a $30 fee for refunding me money that I never received. They did drop the fee but I still dont have the money. Its been over over two months. I turned this into my bank as fraud, but it didnt get me anywhere. *** spent a lot of time on this on the phone and at my bank and all this for their mistake she told me that they never had my money the last time I talked to Alliant, I told her I had a bill which showed the credit. Then representative finally told me that they had issued me a refund which I havent received they dont seem very truthful, the representative also told me that they may need to see my bank records to make sure that it wasnt deposited into my account. I wouldnt trust Alliant Energy with my bank records

  Business Response

  Date: 07/25/2024

  Three identical payments posted to this customer's account in May 2024. When we view the payment history in our billing system, one payment posted on 5/12 while the other payments posted on 5/29. The customer called on 5/15 asking about the three payments. The call center agents would have only been able to see one payment in our billing system on that date which is why the customer was referred to his financial institution. I'm still checking to see why this occurred. The two payments were returned from the bank/cancelled in our billing system on 7/11. 
  
  I called the customer on 7/25 to discuss his concerns. He was frustrated with the lack of information and poor customer service he felt he received when talking to Alliant Energy call center agents. The two 5/29 payments were returned after he had filed a fraud case with his bank.  He is still without those funds until the fraud case is resolved. I apologized for the poor customer service and let him know that the phone call recordings will be reviewed and feedback will be provided to the employees he spoke to. 

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I still havent received a refund to my bank account, the refund will possibly take up to 45 more days, I would not recommend using their electronic bill pay 
  Regards,
  
  *************************

• Initial Complaint

  Date:04/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliant Energy purposely is overcharging me $100 on my bill. So, a few months ago I set up an arrangement where I pay my current bill plus $100 each month towards my back bill. In March, I had a bit of difficulty making the payment, so I asked for an extension. They said no, that once a special arrangement is set, they ant be changed unless they "broke" it and I paid 25%. Well, I couldn't do that, so we agreed to leave it alone. A few hours later, I paid the $350 and had a $0 balance for the bill I receive in April. I got the bill, and the electric was $268.31 and gas $96.17 which equals $364.48. Plus the $100 extra each month equals $464.48. I had a $5 credit on the account bringing it down to $359.48. I paid a total of $9.48 to bring it to a total of $450.00 then I get another bill today for an additional $100. I called AE and spoke with a very untrained man named ***** who kept saying the extra $100 was the monthly extra I pay, and when I tried to explain that it was already added to my bill, he continued to speak to me like I'm ignorant and cant add. So I asked for a supervisor, I got ******. She at first tried to say the same thing until I literally had to start yelling and being very aggressive on the call. Then, she decided to do her job and add up the bill. And after speaking to billing, they realized their error and took the $100 off. This is a HUGE inconvenience and unacceptable. I never should have been put through the stress and trauma of being billed an extra $100 I don't technically owe right now. AE needs to take responsibility for this s**** up, and atleast credit me a small amount on my bill for the inconvenience. I demand a phone call from a senior supervisor or manager. NOT A REP and ***** needs to be retrained on his bedside manner.

  Business Response

  Date: 04/24/2024

  Alliant Energy has received the Better Business Bureau communication regarding the customer's concerns regarding her bill. This was escalated to our billing department for immediate action and follow up with the customer. 

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I have received nothing except "We will fix it" this kind of stress and mistake is not ok. I expect a call from management and some sort of credit to my account for all my inconvenience. A big mistake like this is not ok. 
  
  Regards,
  
  *************************

  Business Response

  Date: 05/10/2024

  This customer was enrolled in a payment arrangement on her account in February. She requested that the due date be changed in April. It can take several billing cycles for this change to take effect. When our billing department made the requested changes, a step was missed causing an additional bill to be issued to the customer for just the payment arrangement amount. A supervisor identified the situation after the customer called our *********************** and the issue was corrected. The customer was not billed an additional $100.00. We could not credit her account for $100 because we are required to bill customers for the service they have used per Wisconsin ************************* regulations. Another supervisor called the customer on May 9, 2024 and apologized for the inconvenience and any poor customer service she experienced.  The supervisor waived the late fees that were billed in March and April as a good faith gesture.

   

  Thank you,

  ******