ComplaintsforTruStage
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They didn&#**;t put my warranty in the system in time by February. They are saying it&#**;s the credit union&#**;s fault for not approving my clam. I want to know if I take the car back after 30 days and I feel I&#**;m getting punished for this. I want them to fix my car.Business response
01/29/2024
Please see the attached response.Initial Complaint
12/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I found charges on my ******************* account for ********************** AD&D INSUR. I contacted them and requested proof of me signing up for their service. They sent a letter that explained they did not have any proof. The charges continue.Business response
12/26/2023
Please see attached response.
Initial Complaint
12/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I canceled my life insurance policies months ago. *** called several times to get a paper stating the fact that. My policies have been canceled. I have yet to receive this letter. This is a big in convenience for me. I was told by several representatives they cant email this letter to me Im outraged that it is taken this long to receive a letter I want this letter to be sent to me immediately through emailBusiness response
12/26/2023
Please see attached response.Initial Complaint
12/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Will not cancel my fathers accidental ********************* policy, charged my moms bank account. Have provided POA and letters if incapacititaion.Business response
12/26/2023
Please see attached response.Initial Complaint
12/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
We are in a dispute over billing and changing of policy with out our knowledge. In the past my wife account was hacked and it was difficult to prove who she was, and now we are constantly trying to prove that the bill has been paid even after sending copies of cancelled checks. Also someone has put a pass code on the account which is not us. Please help us resolve this issue. ThanksBusiness response
12/13/2023
Please see attached response.Initial Complaint
11/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On October 2, 2023, I received a form to have my Life Insurance Policy reduced. I mailed the form back immediately that same day. My premium would be reduced from ***** to *****. The policy new face value would be ten thousand dollars. I contacted the company on 2 or 3 different times. They indicated that they never received my form. I asked for another form to be sent out. They told me that they would but I have never received another form. I spoke to someone about 2 weeks ago that said they finally received my request and that my policy payments would be reduced to $*****. Today I received a bill for $***** as opposed to *****. I would like to know if my request form was received. If not, I would like to know I never received another request. If this policy cannot be reduced please let me know. I mailed the form to P.O.Box **** ***************** *******, 60197-****Business response
11/15/2023
Please see attached response.Customer response
11/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
10/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
An issue involving TruStage advertising.The website mgoblog.com is being spammed by ads for TruStage that creates full page ads, that can't be exited out of, and that therefore don't allow web pages to be interacted with.Business response
11/07/2023
Please see attached response.Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
i have disability insurance with this company and was never given details about having to be out 30 days to get approved for coverage. i had to go back to work because i couldnt afford to be out, this is a billion dollar corporation and they are telling me i might get denied my claim because im a few days short in regards to their policy which does not state in any paperwork i was given i had to be out 30 days to get approved. i would like my loans covered or i will go further and get lawyers involved. thank youBusiness response
10/12/2023
Please see attached response.Customer response
10/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
09/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was sent a bill for Trustage insurance. I have never ever heard of trustage and I don't know how or why they sent me a $150 bill!!Business response
09/21/2023
please see attached response.Initial Complaint
08/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They were unable to update my beneficiaries. After communicating with several members of the staff I asked to speak with a supervisor. The Supervisor didn't try to resolve my issue with them. I said then I don't need you then. She said it was to be canceled today. I said cancel it then. I will take my business elsewhere. I want my money back or they need to finish the job and update my policy so my Grand Children will receive money if something happens to me.Business response
09/07/2023
Please see attached response.
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Contact Information
Customer Complaints Summary
118 total complaints in the last 3 years.
38 complaints closed in the last 12 months.