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Business Profile

Telephones

TDS

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TDS's headquarters and its corporate-owned locations. To view all corporate locations, see

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TDS has 71 locations, listed below.

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    Customer Complaints Summary

    • 613 total complaints in the last 3 years.
    • 141 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My TDS service was recently disconnected. Normally I get phone calls and letters however this last time I did not. I've been struggling to pay my bill, but have been making sure to keep up with any disconnect notices.This time service was disconnected and deleted. My wife and I use TDS's email, for personal and business use. I've tried several times to get our business account moved to my wife's business, TDS refuses to do so.I contacted the TDS staff, was primary focus on collecting money. I gladly paid the amount I was told I was due in "FULL. . Only to be disconnected, then next agent gave me an additional amount of money they wanted. I paid again. Called back again to find out when services would be restored only to find out they said "There an order on your account"Needless to say, I'm with out email and our business email addresses no longer are receiving emails.I would like to get the email addresses restored, so we can restore communications.

      Business Response

      Date: 08/30/2023

      Our supervisor reviewed the account and submitted a request to have the service restored today as a courtesy. She spoke to ****************** and advised of letters and monthly bills sent to his address and TDS did try to call numerous times to avoid disconnect. We are sorry for any inconvenience that this may have caused and ****************** will be following up with his postal service to check on mail delivery.  Thank you

    • Initial Complaint

      Date:08/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed my bill went up a lot from what I usually pay which is $42 for basic internet. I called a little less then a month ago to find out why, the lady who helped me said that i had a promotion and it had expired so my bill from now on was going to be about $30ish more then what i was paying so about $72-$79. I thought about canceling service because $70ish just for basic internet is outrageous. I said i will think about it, well i got the newest bill since i last spoke to them after paying my already ******************* which it was $100 for july 27, 2023 and the new bill is $132.75. I called Friday to see what was going on and the lady told told me it was because my promotion had ended? I asked to cancel service and she tells me i have to return equipment to the office in *********** or I could have a prepaid label they send me to send it back, which I opted to for the label because why would i drive 30 mins use my gas and time when im already being charge$132.75 ? After i tell her i want the label she decides to tell me oh nm the label is $19.95, after she told me it was no charge for it. This company is only up and running by scams and stealing from people and raising their bills.

      Business Response

      Date: 09/08/2023

      **************** was on a promotional rate that unfortunately expired mid-way thru her billing cycle. She called in and worked with our senior team who reviewed her products and services and added a courtesy credit to offset the expired promotional rate.  We do have a return shipping fee to cover our equipment being returned through the postal service in case of loss or damage.  We are sorry for any inconvenience this may have caused. Thank you

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My billing cycle is Sept 3-Oct 2 (or something near those dates), I am moving on Sept 15th and they wont prorate my charges. Seems ridiculous to charge for internet service when I wont even live here. My new spot already has internet so I dont need to transfer. It just seems like theyre already robbing their customers and then to top it off they want us to pay for services theyre not providing.

      Business Response

      Date: 08/24/2023

      Our services are provided and billed as a monthly subscription. Customers who cancel midway in the subscription month are responsible for the full subscription month. It is the customers choice to cancel before the end of the subscription month and not use the full month that we offered. This policy is alignment with the communications industry. Our Terms of Service state "3.5 Subject to restrictions under applicable law, if any, You shall be responsible for the full monthly charges (without pro-ration) for those Services that are offered on a monthly subscription basis to which You are subscribed, regardless of Your termination of such monthly Services prior to the conclusion of the respective subscription month. Notwithstanding the foregoing, pro-ration of monthly charges shall be permitted with regard to: (a) any active military persons who need to disconnect because of a deployment; and (b) TV and ************** leased from TDS." Additionally, our statements provide this information: "Monthly Charges lists account activity for the billing period including products/services received and associated fees. Dates indicate the time period to which charges apply. Most service is subscription-based, which means refunds or credits do not apply if you cancel before the end of your billing period." I apologize for any inconvenience.

    • Initial Complaint

      Date:08/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold my house and was turning over to the new owners on August 5, 2023. As the equipment had recently been replaced, the new owners requested to leave all equipment. I called TDS two times to get this documented, which is reflective in the notes. The technician ended up replacing the tv boxes (saying they were not usable, but they were) and took the equipment. TDS now shows me in delinquent status (~$800) as the equip was not returned, saying I am was obligated to turn it in. I have the techs phone # and no response. I have called TDS 4 times in the past week to get this resolved and keep getting the same response, that it was my responsibility. Here are my issues:1. I arranged this in advance with TDS (confirmed twice)2. The tech took the equipment and is not responding to calls - what did he do with the equipment?3. I have escalated to TDS multiple times with no resolution 4. I need to establish at my new house but can't without paying the $800 delinquency fee. I have other cable choices and will go that route if I cannot get some resolution.

      Business Response

      Date: 09/07/2023

      All but one eero device had been found as returned and an adjustment for $650 in equipment charges applied to the account. ************** indicated she would ask the new tenant to look for it. The account was paid in full and **************** initially placed an order for service at a new location, but cancelled the order for the time being. 

    • Initial Complaint

      Date:08/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled internet service on 2nd date past billing cycle. They are charging $76.00 for 1 day of service. They refused to negotiate. This is ridiculous. I offered to pay 1/2 the bill, but they were unwilling to accept this. Very Dissatisfied with this. I spoke with ******* to resolve this issue and he said that legally they could not negotiate. My account # ************. I cancelled on 07/02/23.

      Business Response

      Date: 08/30/2023

      In late May we sent a direct mail notice to customers about updates to the Terms of Service. The letter informed that Full month charges will apply if you cancel service before the end of your billing period. The Residential Terms of Service state: 5.5. No Proration of *************** Charges Upon Cancellation.  Subject to any restrictions under applicable law, you shall be responsible for the full monthly charges (without pro-ration) for those Services you subscribe to on a monthly basis,even if you terminate such monthly Services before the end of the respective subscription month. Notwithstanding the foregoing, pro-ration of monthly charges shall be permitted with regard to: (a) any active military persons who need to disconnect because of a deployment; and (b) TV and ************** leased from TDS. Our services are provided and billed as a monthly subscription. Customers who cancel midway in the subscription month are responsible for the full subscription month. It is the **************** to cancel before the end of the subscription month and not use the full month that we offered. This policy is alignment with the communications industry. I apologize for any inconvenience.

      Customer Answer

      Date: 09/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *******************

    • Initial Complaint

      Date:08/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TDS has sent my account (#************ per collection agency) to collections in error following termination of service. They claim I owe a balance of $111.18. However, I terminated service with TDS in February 2023 and had paid in full through the date I terminated service; there was no outstanding balance. TDS was paid automatically via ACH Debit so no outstanding balance is even possible. Please note: TDS stopped ACH debiting the account after February, consistent with our termination, but then resumed in April inexplicably, well after service had been terminated. The last ACH debit on 4/17/23 was already disputed and credited back; TDS did not ACH debit my account in March 2023, consistent with my termination date, but then instituted an erroneous ACH debit on 4/17/23. I have included a snapshot of the erroneous $96.18 ACH debit (which, incidentally, was not the usual monthly amount.)

      Business Response

      Date: 08/25/2023

      Several attempts were made to reach ****************** and several voice messages were left.  Our supervisor reviewed his account, ***************** is correct, his service was disconnected on Feb 17, 2023 per his request. He was billed $110.14 for the date of service 1/25/23 through 2/24/23 on his billing statement dated 1/25/23. The payment was received and posted to Mr. ******** account dated 2/14/23. On the bill dated 2/25/23, a prorated credit was applied to his account in the amount of ***** for 2/17/23 through 2/24/23. That credit of ***** was mailed to *******************  On 2/22/23, the payment in the amount of $110.14 was returned due to:  authorization revoked by customer. We sent a new bill for the amount of $96.18 to cover the revoked payment notification and a fictious account number was created for billing purposes.  ****************** was sent a statement dated 3/25/23 outlining the billing.  We are sorry for any inconvenience this may have caused, but this billing is correct, due and payable. Thank you.

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had fiber line brought into our home in December of last year. Tds has promised that the line would be buried since May of 2023. Several calls to the company has accomplished nothing but lies and work order numbers. I have to move the cable several times a week when I mow the yard. I have to pay my entire bill every month, and the job hasn't been finished!!

      Business Response

      Date: 08/21/2023

       Our supervisor contacted ************** to apologize for any inconvenience that was caused by the drop. Locates have been contacted and our ********** will be out this week to complete the drop. 

      Customer Answer

      Date: 08/23/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TDS had a reb ********** show up at put cards on my house. i called them and he said (on aug 10th) fiber would be here Aug 17th. i asked about ten times and made him call his supervisor ***, and verify that the date was the 17th. after paying and signing up. a week goes by its the 15th, and no one has called me like they said they would to set up a time to install. i called instead, being proactive. some officious and rude asshat named Coral, (operator *****) called ME rude when i asked simple questions trying to file a complaint for false advertising and fraud. they then made me spend over an hour on hold to file a complaint against the operator, and ******* who fraudulently sold me a service they dont have. and hung up on me. 3 times.

      Business Response

      Date: 08/21/2023

       ********************* is not a customer of ********************, if the customer wishes to contact ******************** in regard to the pending order, we will gladly discuss with them.  Our supervisor did try to call and left a voice mail.  Thank you.

    • Initial Complaint

      Date:08/14/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few months ago I called in to cancel my TDLS service because I was offered a way better price with Spectrum. The representitive I spoke to then offered me a $20 monthly discount for 12 months of I stayed. I agreed. I got my bill shortly after and it was only a $5 discount. The employee lied to me as I got more than one confirmation is would be a $20 discount. We even calculated what my monthly bill would be after the discount. I then called TDS and the agent I spoke to said she put in a ticket to have the call pulled and reviewed. She said if the agent did say $20 a month then TDS would honor that. I was supposed to get a call or email and never did and my bill is still only getting a $5 discount. So I was lied to a second time.

      Business Response

      Date: 08/16/2023

      Our supervisor reviewed this account and due to a miscommunication, TDS increased his courtesy credit to $20.00 off for the next 12 months. Our supervisor did try to contact ****************** and left a voice mail and explained the billing and the credit will reflect on his next bill. We apologize for any inconvenience this may have caused.  Thank you

      Customer Answer

      Date: 08/16/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    • Initial Complaint

      Date:08/09/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/1/23 I called TDS about a billing error...they were charging me$10/month for a TDS modem that I did not have. As I was on hold for an extended period of time, I looked at my previous bills and noticed that I had been charged for this Modem since 09/22. I was assured by the person that I talked to that the Modem charged would be removed from my bill and that a refund would be applied to my account ($110). She told me that she could not do it on my current bill even though it was scheduled to be paid until 8/2/23. Today 8/9/23 I received another bill from TDS without any refund being applied and STILL CHARGED FOR THE ****** I spoke to one woman who was very rude and eventually to ******** who said she was supervisor. She admitted that they made a mistake but told me that I would have to wait another month to get the refund. They have been overcharging me for almost a year and overcharged even after I brought it to their attention but insist that I wait another month just to see if they 1) Fix my bill and 2) if they issue me a refund. This is not some extra money they are giving me for the inconvenience of this whole thing...just my own money back. I would like my refund expedited to this month's bill.

      Business Response

      Date: 08/16/2023

      ********************** was provided with a credit in the amount of ****** that will reflect on his next bill cycle. We only bill one time per month and the credit was issued for the September bill cycle. Our supervisor made several attempts to reach ********************** and left voicemails that the credit will reflect on his next bill cycle.  We apologize for any inconvenience this may have caused. Thank you.

      Customer Answer

      Date: 08/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I was called twice by a supervisor, both time from an unknow number and both times the message was left with no call back number for that person...just a general number that requires you to usually wait on hold for up to an hour and then have to go through several people who eventually tell you no supervisor is available to talk to.

      My complaint continues to be that TDS says that I notified them of the billing error in July and that it was "too late" for them to fix the problem...however, during that same call I made a changed to my home phone service, and that service change was made. My guess is that they decided to leave the Modem charge on there and not issue the refund in hopes of keeping the fraudulent billing practices active. Otherwise, they made a mistake which they will not admit, and which causes me to be overcharged for the 12th time!

      I would like to speak to a representative of TDS about this and have the charges fixed before this billing cycle is paid.

      Regards,

      *****************************

      Business Response

      Date: 08/22/2023

       ********************** account was reviewed, ******************** did make changes to his account in July, ********************** has received a bill each month that was outlined with 1 Wireless modem charges and it was not a fraudulent charge, as it appeared on his monthly billing statement. To our knowledge, he was using our equipment.  When he notified TDS that he was using his own equipment, the modem was removed from his account and an adjustment in the amount of $333.67 was applied to his account.  Numerous senior advisors and our supervisor tried to reach out to ********************** at his contact # that he provided, and a voice mail was left. Apologies to ********************** that we cannot just mail him a new bill with the corrections, but the adjustment was applied to his account and will reflect on his next bill dated 9/13/23. It was also noted that TDS added a late fee waiver in the event that ********************** wanted to wait and pay his bill when he received his billing on 9/13/23. Again, we do apologize for any misunderstanding of how our adjustments/changes/billing work.

      Customer Answer

      Date: 08/23/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

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