Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Department Store Inc.

  2350 Central Park Ave Yonkers, NY 10710-1250

• 

  Kohl's

  4095 Pearl Rd Medina, OH 44256-7670

• 

  Kohl's

  2975 S Arlington Rd Akron, OH 44312-4717

• 

  Kohl's Department Stores

  1855 Hilliard Rome Rd Hilliard, OH 43026-7288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 3 orders with Kohls.com online and 2 with the assistance of Kohls.com rep and supervisor. All 3 orders were part or all of the original order. The first order was placed on Black Friday. My daughter helped me with this order as I was working and driving at the time. This was placed on November 25, 2022, after this order was canceled with no reason, a rep helped me place the order on November, 26, 2022. That order was canceled with no reason or explanation as well. The same partial order was placed again with supervisor assistance on November 28, 2022 and was canceled on November 29, 2022. I have had multiple problems with Kohls online orders the last 3 years. I would like Kohls cash applied to my account $177.00 which was the approximate amount I was spending originally. This is a terrible way to treat customers.. All of my information is up to date in the system for Kohls and they still canceled my order.

  

  Business Response

  Date: 12/01/2022

  We apologize for our customer's recent online experience. We recommend calling Kohls directly at ************** for any additional questions or concerns regarding issues with placing orders. 

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer .]
  

   

  This is a generic response and does not address the specific complaint that I have of canceling the order on black Friday and canceling the same order again on Sunday and for the third time on 11/26 which was part of the order and a supervisor assisted with that order.  I have called the phone number listed multiple times over the last couple of weeks and recieved NO explanation of why all three orders were canceled.  
  

  Now today, I receive a letter from Kohls saying there is unusual activity on my account after AlL these orders were canceled and I had to pay a larger amount to buy all the same merchandise.  I consider this retaliation against me after filing this complaint.  It cost me well over $100 more to go into the store and buy items that were on each of these orders.  
  

  ******

   

   Regards,
  

  
  ***************************

  

  Business Response

  Date: 12/12/2022

  Kohls stands by its previous statement. At this time we consider this matter closed.

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online with ******.com on November 26, 2022 for an item marked down from $110 to $35.20. I received confirmation of the order (#**********).On November 29, 2022 ******.com notified me that they had canceled the order as the item was sold out. I tried to call the customer service line, and the automated system told me the order was canceled and gave me no option to talk to a customer support representative.****** should not have accepted the order if they did not have sufficient stock, and if they legitimately ran out, they should have provided a date when the item would be back in stock. To simply cancel the order three days later and not provide any option for communication or getting the item at a later date is a poor business practice. And it provides no help when I've relied on the order confirmation for an item to arrive by a certain date.

  

  Business Response

  Date: 11/30/2022

  We apologize for our customer's experience for an item going out of stock. Currently our orders are hand picked by associates in the order the online request was received. During peak sale events some high demand merchandise *** sell out faster due to high demand. Items can and do go out of stock and unfortunately we do not have a system in place to notify customers when an item is back in stock or to replace the order if cancelled for being out of stock.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through Kohls.com for an item that is unavailable in stores on Nov 24th. Today, Nov 29th, my package arrived. The box the product is sold in was put in a bag to ship, not a box. I open the bag, the box is beat up. I figured itd be okay because the manufacturers box should have inserts to help protect it. Im sure thats the case for a new product. I got a used, beat up product that didnt even have the original packaging in the box. I had to clean a bunch of dirt dust off it. Theres parts of plastic where you can see the protective plastic was removed by a precious buyer, the buttons shows scratches from use, etc. The attached pictures are as the product arrived. Nothing was removed by me. I decided that since I pretty desperately need the product, Id plug it in to see if it at least functions to some extent. Its loud and does not sound healthy. Im assuming because it had taken an absolute beating in its travels. I call customer service and I would have to wait an additional week to receive a new one!? Im sorry, but you send me a DAMAGED AND USED product and tell me too bad. Wait another week. In what world does that seem acceptable?!

  

  Business Response

  Date: 11/30/2022

  We apologize for our customer's experience with receiving defective merchandise. Unfortunately as previously stated by our Call Center Representatives and Supervisors-this merchandise is ineligible for expedited shipping. We have gone ahead and requested a refund of your original order **********, please allow to to 10 business days to receive. We have also requested a courtesy order for the same merchandise via ********** at no cost to you. I hope you will allow us another opportunity to serve you again in the future.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falsely advertised product or accessory. Site shows this product being sold with a broiler rack. Purchased it and there is no broiler rack included. Other reviews state similar experiences tried to resolve this with store, they refused to do anything. See site for further info showing broiler rack included as well as photos for reference, I want my broiler rack. https://www.kohls.com/product/prd-*******/ninja-air-fryer-max-xl.jsp?*****=Ninja%20%20Air%20Fryer%20Max%20XL%20-%20Grey%20%20AF161&search=*******&submit-search=web-regular Item # ******* Model : AF161

  

  Business Response

  Date: 12/01/2022

  We apologize for our customer's experience. Upon review of the received complaint, we did not see evidence of proof of purchase included, please reply with a copy of the sales receipt so we can follow up with the vendor (Ninja) directly.

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Attached is the copy of the receipt of purchase. Please be advised I tried working with the manufacturer directly and they did nothing told me to contact Kohls which I tried to do prior to submitting complaint and they would not provide a resolution. States the item  doesnt come with it when clearly your listing states it does along with photos of  the broil rack and it is the same model number which shows the rack listed. I expect the broil rack that is advertised is supplied at no additional cost for the incorrect advertisement showing included accessory, as well as your listing online I provided in the complaint updated immediately. 
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Again I have attached the copy of the receipt and expect the company who falsely advertised the product in my complaint to send me the broiler rack as advertised on their website.

  
  Regards,
  
  *****************************

  

  Business Response

  Date: 12/22/2022

  Thank you for your response. We contacted our vendor to ship the broil rack to our customer on 12/19/22. Please allow 3-6 business days to receive it by mail. 

  We apologize for the inconvenience that this has caused.

  Thank you. 

  Customer Answer

  Date: 12/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I have now received the broil rack as advertised in your product listing online. Thank you for providing this resolution. 

  
  Regards,
  
  *****************************

  
  

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order with Kohls last week for two items. Both items are now discounted even more. I called regarding their Price Adjustment Policy and they refused to honor their own policy. I will be retuning both items for a full refund and will never shop at Kohls again as they cannot honor their consumer policies.

  

  Business Response

  Date: 11/30/2022

  We apologize for our customer's disappointment. Certain ****** products and brands are not eligible for any storewide or department specific promotions or discounts.  Here is the exclusions link:  https://cs.kohls.com/app/answers/detail/a_id/1086

   

  Thank you,

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** I didnt receive this order and I called in cs agent told me she issued a refund but I didnt record e a refund from PayPal yet.. since I paid with PayPal I need to get refunded to PayPal

  

  Business Response

  Date: 11/30/2022

  We apologize for our customer's experience. Upon review of the received complaint, customer requested a refund November 25, 2022 and refund was processed November 27, 2022. Please allow **** business days to receive refund back to original form of tender.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned to kohls several items to send back to amazon as Amazon returns . These items were scanned by a kohls employee as received by Kohls but until today 11/29/2022 Amazon is claiming nothing was received from kohls and its been more than 30 days . There are more than 35 items that I returned to kohls in the last 2 months and Amazon is claiming that they never received them but all these items were scanned by kohls as received by them . I dont know who is telling the truth between kohls and amazon and amazon is threatening me to charge my credit card for all these 35 items . Kohls received all these items and scanned them as received and kohls is supposed to send them back to amazon . But Amazon is saying nothing was received and I am attaching screen shots of some of these items . Kohls needs to contact Amazon and resolve all these issues with the returns so Amazon wont charge me for these returns and so Amazon can refund me my money for the returned items . Someone is stealing my items either at kohls or amazon and then claiming that nothing was received. I need higher management at Kohls to be involved and resolve these issues because more than **** dollars loss is involved in here .

  

  Business Response

  Date: 11/30/2022

  We apologize for our customer's experience with an Amazon return at one of our store locations. Please know ****** is merely a drop off location and scans the ** code and merchandise presented to the associate at the store and does not have access to individual's Amazon accounts. For questions regarding refunds, we recommend contacting Amazon directly and reference the order number(s) for the merchandise that has not been refunded. When the Amazon representative asks for the return information, then provide the ***** All return disputes must be requested with Amazon directly.

  Customer Answer

  Date: 11/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]the tracking from kohls shows NO updates about the items being delivered to amazon . It is kohls responsibility to ship the items to amazon and I attached to my complaint screen shots of the tracking numbers showing that the items are still at kohls and never been shipped back to amazon and its been more than 30 days . So kohls still have my items and they were never returned to amazon as kohls tracking numbers shows nothing and NO updates except that it was scanned by kohls and kohls received the return . So IT IS KOHLS RESPONSIBILITY BECAUSE TYEY NEVER SHIPPED THE ***** BACK TO AMAZON AND LOOK AT THE PHOTOS I ATTACHED TO THE COMPLAINT TO SEE THAT THERE ARE NO UPDATES. AND NO DELIVERY TO AMAZON 
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 12/02/2022

  I have emailed you the screen shots 

  

  Business Response

  Date: 12/09/2022

  As stated previously, customer must file a dispute thru Amazon on each order that customer claims they have not received a refund for.

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]kohls is responsible for loosing the packages since kohls acts as the carrier and kohls should reimburse me for the items lost . Kohls is throwing the responsibility on Amazon but its kohls losing the packages and I am sure there will be lots of complaints against kohls from amazon customers 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Sept 29 and my entire order was supposed to ship on September 30th. My order was delivered on October 6, 2022, with a packaging slip showing all items. However, when I opened the small box, two of the items were clearly not there. I contacted Kohls.com via the chat option and was told I would receive a refund for the two missing items. When a credit came through on my debit card it wasn't for both items (it wasn't even for the entire amount for the first item). I chatted again with an agent via text and was told to give it another week for the rest of the funds to be there. On October 27, 2022 I chatted for a third time with an agent via the chat option on kohls.com (I had all chat transcripts emailed to me). The first agent tried to tell me that two credits were sent but at first couldn't tell me the amounts. Then she told me two amounts that were over the top so I asked for a supervisor. It wasn't made clear if I was connected with a supervisor or another agent, but my problem wasn't resolved so I asked that my account be closed (after being offered $10 Kohls cash instead of my owed refund). Kohls didn't deliver my order and then kept my remaining refund that was $35.00.

  

  Business Response

  Date: 11/29/2022

  We apologize for our customer's experience and not receiving two items from her order. Upon review of ********** placed  with a Credit Card and $10 ****** Cash Coupon on September 9, 2022.  
  
  Customer earned $80.00 in ****** Cash which she applied to Order ********** October 3, 2022. Remember ****** Cash is an incentive if customer's choose to redeem thus items off original order ********** were reduced for redemption. 
  
  Below is the math of the two items that the customer indicated were missing
  
  Big & Tall Columbia ****** Peak II Insulated Jacket (SKU 59305504)
  Original Price $200, on sale for $119.99 *This is an excluded brand, ineligible for percentage off coupons but customer can earn ****** Cash and Rewards*
  Sale Price $119.99 
            -$ **** (****** Cash that was used on Order)
            +$ **** (******** Sales Tax 7.25%)
           =$125.78 Price paid for Jacket that was not received
  
  Women's Croft & ****** Effortless Stretch Pull-On Straight Pants (SKU 34179970)
  Original Price $44.00, on sale for $29.99
  Sale Price $29.99
            -$0.67 (****** Cash that was used on Order)
            -$5.87 (FAMILY20-20% off promotion)
            +$1.70 (******** Sales Tax 7.25%)
           =$25.15 Price paid for pants not received 
  
  Refund processed October 9, 2022
  
  Big & Tall Columbia ****** Peak II Insulated Jacket (SKU 59305504)
  $89.63 *Reduced for Redeemed ****** Cash
  
  Women's Croft & ****** Effortless Stretch Pull-On Straight Pants (SKU 34179970)
  $17.92 *Reduced for Redeemed ****** Cash
  
  Return Tax Amount $7.80 *Tax will be different as ****** Cash is applied as a dollar off to order, this information is also mentioned in the terms of the ****** Cash itself*
  
  Difference of Tax: $10.20-$7.80 = $2.40
  Difference of Jacket: $125.78-$89.63=$36.15
  Difference of Pants: $25.15-$17.92=$7.23
  As a courtesy we have applied $45.78 to customer's original ********************** card used on file. Please allow up to 10 business days to see $45.78 back on card.
  
  Going forward we recommend not redeeming ****** Cash until all items are received. Remember there is a 10 day grace ****** for ****** Cash after it expires.

  Customer Answer

  Date: 12/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************
  

• Initial Complaint

  Date:11/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order ********** on ******.com on Saturday, October 19, 2019 at 7:08 PM Central Time. Email confirmation received and has been sitting in my mailbox. Now I need to submit a "Proof of Purchase" for the item which is under 3-year warranty. I called and asked about the official receipt. I was told that "Only 1 year receipt can be found in the system". I asked to be escalated to a manager. The manager looked up my order history and found that I don't have any order between Nov 2018 and March 2021. However, obviously I did have more orders per my email. I asked, do you think this is your problem of missing my order history? You should report it to your technical team. He was very rude and responded immediately that "No. This is not our problem", and "If you do not trust me, then I cannot help with anything". Then he put me on hold with music forever, disregarding me asking for his Work ID.

  

  Business Response

  Date: 12/11/2022

  We apologize for our customer's experience. We are still working on their issue and to respond back to allow us more time to resolve.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online and it was supposed to take off a ***** coupon and it never did. This was a Christmas present. I tried to call Kohls customer service and they would not take this ***** plus tax off my order they said they couldn't do it. Order number **********. I am asking for a kohls gift card or cash or a refund of total ***** for this order.

  

  Business Response

  Date: 11/29/2022

  We apologize for our customer's experience in not receiving $10 off her online purchase. Upon review of the received concern, the issue has already been resolved. We verified that the customer also called the ************************** call ********************** on Novemer 28, 2022 and was sent $10 ****** Cash for the error. 

  Customer Answer

  Date: 11/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************