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Complaint Details
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Initial Complaint
09/11/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered 7 items from Kohls.com (#**********), using Kohls Cash. 3 items were delivered successfully to my address. The other 4 items were never delivered, and when I checked the tracking ID ******************** it said that the carrier had returned the package to Kohls, which was no fault of mine. I called Kohls and asked them to SIMPLY re-ship the 4 items at no additional charge, but they said that they could not do so, because they were already in the process of processing the Kohls Cash refund which could take up to 30 days!! They said I could reorder the items, but I would have to pay for them. This is unacceptable, because (1) the only reason I purchased the items is because I had Kohls cash; (2) the items were on clearance & will likely no longer be available by the time I receive the Kohls Cash if it takes 30 days; (3) I would again have to pay the shipping fee and would not be privy to the special additional discounts that were applied to the order.
Business response
09/13/2021
We greatly apologize for our customer's experience. We resent SKU numbers ********, ********, ********, and ******** to our customer on 9/13/21. The order will be delivered to our customer between 9/16/21 and 9/21/21. Our customer will receive an email with order details and tracking information.Thank you.Initial Complaint
09/11/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On August 4, 2021 I placed an order with Kohl's (order # *********3) as a 2-day shipping option was available and I needed an item I ordered for a family picture on August 9. I paid $19.99 for 2-day shipping and the information on my order indicated I would receive by August 7. (I would not have placed the order without this confirmation.) I did not receive my order on August 7 and spoke to 2 unhelpful customer service reps. The names provided were Nash K. and Carter S. The both said the order would arrive on August 9 despite me saying I paid for it to arrive on August 7. (I have written records of the conversation.) Nash K. stated he would credit my shipping charges. I received my new statement this past week and NO credit for $19.99 was provided. My experience with Kohl's has usually been positive and this I hope was a "one-off" incident. I am requesting a prompt $19.99 refund and consideration of of additional store credits for the time I needed to use to get this resolved.Business response
09/13/2021
We greatly apologize for our customer's experience. Our customer was charged $19.95 for two day shipping on order number *********3. Because our customer did not receive their order on time, we processed a refund in the amount of $19.95 to their order. The refund will post to our customer's Kohl's Charge ending in 8010 within the next 7 days.Thank you.Customer response
09/13/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ****Initial Complaint
09/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I did some returns recently because I purchased some blackout curtains that fell short as I could still see light from the outside in the morning (false advertising) and they didnt give me all my money back they deducted money when they were supposed to give me my full refund. Thats stealing from people if you ask me. When I questioned it they said oh because I used kohls cash I dont get that money back so I said can I get my kohls cash and use it on something else and they said no! Wth do I spend my money here then? When I returned things in the past they gave me my kohls cash back why not this time? Thats false advertisingBusiness response
09/13/2021
We apologize for our customer's disappointment. We will deduct ****** Cash amounts from returns if the earned ****** Cash coupon from the purchase was used. Because our customer used the ****** Cash coupon that they earned on their purchase, we must deduct the corresponding amount from their return.Unfortunately, we are unable to refund our customer for the amount that was deducted from their return. More information regarding returns involving ****** Cash can be found on our website here: **********************************************************Thank you.Initial Complaint
09/10/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I’ve called several times. You can’t get no place with kohl’s and there customer service they are rude disrespectful. They will literally sit and argue with you all day. We was in the hospital when we had our Kohls cash. $90 is a lot to just forget about.Business response
09/13/2021
We apologize for our customer's experience. Please have our customer respond with the Kohl's Cash barcode coupon number. We will then be able to look into this matter further for our customer.Thank you.Customer response
09/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Since the Kohls cash expired there is no way to the barcode
Regards,
**** ***** *****Business response
09/15/2021
Thank you for your response. If our customer received the Kohl's Cash coupon from an order, an email would have been sent to our customer containing the Kohl's Cash coupon number. We can also look up the coupon number if our customer provides us with the order number that they received the coupon from.Please have our customer either respond with the Kohl's Cash coupon number or order number that they received this coupon from. We will then be able to look into this matter further.Thank you.Customer response
09/15/2021
It was a instore purchase. Have misplaced the Kohls cash they gave me.
*Business response
09/22/2021
Thank you for attaching a picture of the Kohl's Cash coupon. We have verified that the coupon was never used and requested to have a new $90.00 Kohl's Cash coupon to be emailed to our customer. Our customer will receive the coupon within the next few days. Once the coupon has been issued, it will be valid for 14 days.Thank you.Customer response
09/23/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Thank you so much
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ***** *****Initial Complaint
09/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 27 2021 I purchased a product order number ********** for $87.59. The order was cancelled and I received a refund on September 6 2021 for $87.59. later that same day I was charged $87.59 by ******. The following day, September 7 I was charged again for $87.59... both of these erroneous charges occurred at 9:52pm pst on their respective days. ****** denies any knowledge of this and claims I was only charged and refunded. I would like these two purchases refunded as they were not authorized.Business response
09/15/2021
We greatly apologize for our customer's experience. Upon review of order number **********, we show that our customer was charged three times for the order in error.. As our customer stated, they previously received a refund for one of the charges. We processed refunds for the additional two charges on 9/15/21. Refund amounts of $87.59 and $87.59 will post to our customer's **** card ending in **** within the next 7 days.We apologize for the inconvenience that this has caused.Thank you.Initial Complaint
09/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 9/8/2021, in the am, I went on-line at Kohl's looking to purchase two gold bracelets, one for my son and one for my daughter. The on-line screen indicated buy one, get one half off. I am retired, but work part-time. When I returned at 1:00 pm and tried to place the order, the buy one, get one half off was not an option. I called a local store in Monrovia, and they could not help. I then called their ###-###-#### #, spoke to a man named ******, and was on hold for over 20 minutes; he kept coming back to the line telling me they were still checking. He finally came back and said although the sale buy one, get one half off was taken off mid-day, they were allowed to do that and would not honor the pricing. One of the bracelets is $720., the other was $670., so I was asking for a credit of $335. I don't think it is right to remove an offer mid-day; I would understand if it was the next day, but this is not right. I want Kohl's to honor the offer.Business response
09/13/2021
We apologize for our customer's disappointment. According to our records, our customer spoke to our executive office on 9/09/21 regarding this matter and we advised our customer that the bracelets unfortunately were never on sale as bogo items.We respectfully decline our customer's request to honor the bogo sale price because the items were never on sale at that price.Thank you.Customer response
09/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is irritating and frustrating that Kohls is trying to wiggle out of what they posted on their website. I guess they need the money to pay the millions to their CEO. I will do my best to complain on Facebook and instagram and whatever site I can access to spread the informaiton.
Regards,
***** *****Initial Complaint
09/06/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I saw the labor day 10off25 promotion (with promo code TAKE10) so I went to a Kohls's store on 9/5. After getting 4 items from the store I asked the cashier if the code can be used multiple times but was told it's of one-time use. So I ended up with $10 discount for the whole purchase. The next day 9/6, I decided to buy some other items at Kohls.com and found I can actually use this promo again. Also, later on a phone order, I used this promo for the 3rd time, basically meaning it's unlimited for each account if buying qualified items separately. Therefore, I would like a price adjustment for my store purchase.Business response
09/07/2021
We apologize for our customer's disappointment. The $10.00 off of a $25.00 purchase coupon, with promo code Take10, was valid for one transaction between September 2, 2021 and September 6, 2021.Because the coupon was valid for one time use only, we respectfully decline our customer's request to honor the coupon for multiple transactions at this time.Thank you.Initial Complaint
09/02/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On August 25th, 2021, at approximately 12:20am EST, I purchased a $50.00 electronic gift-card (“Birthday Balloons E-Gift Card” SKU #61823375) on Kohl’s online web store. As stated in the product description, this item would be emailed to the intended recipient, provided that the email address is properly deliverable. It has now been 8 days since purchase, and this E-Gift Card has not been delivered (nor has it been delivered to a Spam folder). On August 26th, at 4:29pm EST, I sent an email explaining my issue to [email protected], and after one week, I have received no response from the company. I have confirmed with my bank that this charge has been completed, and I have not received my item, nor has Kohl’s communicated in any way how to remedy this situation.Business response
09/03/2021
We greatly apologize for our customer's experience. We resent the E-Gift Card to our customer on 9/03/21 for order number *********6. If our customer does not receive the gift card again, please have them respond to this complaint. We will then cancel the gift card and process a refund.Thank you.Business response
09/03/2021
We greatly apologize for our customer's experience. We resent the E-Gift Card to our customer on 9/03/21 for order number *********6. If our customer does not receive the gift card again, please have them respond to this complaint. We will then cancel the gift card and process a refund.Thank you.Customer response
09/09/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It has been six days since the response from Kohl’s, and the electronic gift card has still yet to be delivered. As Kohl’s offered in their prior response, I would like for a full refund of $50.00 to be issued. After the refund has been issued, I will consider this complaint resolved.
Regards,
**** ********Customer response
09/09/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It has been six days since the response from Kohl’s, and the electronic gift card has still yet to be delivered. As Kohl’s offered in their prior response, I would like for a full refund of $50.00 to be issued. After the refund has been issued, I will consider this complaint resolved.
Regards,
**** ********Business response
09/14/2021
Thank you for your response. We apologize that the gift card still has not been received by our customer. Per our customer's request, we have cancelled the gift card and applied a refund in the amount of $50.00 to our customer's Visa card ending in 9037 on 9/14/21. The refund will post to our customer's Visa card within the next 7 days.Thank you.Business response
09/14/2021
Thank you for your response. We apologize that the gift card still has not been received by our customer. Per our customer's request, we have cancelled the gift card and applied a refund in the amount of $50.00 to our customer's Visa card ending in 9037 on 9/14/21. The refund will post to our customer's Visa card within the next 7 days.Thank you.Customer response
09/14/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ********Customer response
09/14/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ********Initial Complaint
09/02/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an online order @kohls.com on 06-29-21 or 06-30-21 for a kitchen table and chairs. Later that day I found one that I liked better so I called ****** and advised them that I wanted to cancel the order. I was told that they couldn't cancel the order because it was in the process of being shipped. *** left the items on my front porch. I contacted ****** again and asked for a shipping label to return the items. They have been so difficult they refused to send me a label. I contact *** and a driver picked the packages up from my front porch on July 20th I have a video showing this. And ****** is sending me a past due ****. I don't have the items and I don't owe ****** anything. Each time I contact them I get the run around and I am frustrated and don't have time to keep chatting with them. All I want is a refund for the item that I sent back that I should never have received anyway. Maybe someone can help me get this resolved.Business response
09/03/2021
We apologize for our customer's disappointment. Please have our customer respond with the tracking number for the return of their order. We will then be able to look into this matter further for our customer.Thank you.Customer response
09/03/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
My tracking number is ****************** and it shows it was delivered on 07/23/21 so why couldnt anyone find this? And I dont expect a late payment to show up on my credit reports.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Business response
09/13/2021
Thank you for your response. We processed a refund for order number ********** on 9/10/21. A refund in the amount of $309.83 was issued to our customer's ****** Charge card ending in ****. We also processed refunds for the late fee and interest charge that our customer received due to this matter. Refund amounts of $27.00 and $6.56 were issued to our customer's ****** Charge account. Our customer was not reported late to the ********************** reporting agencies for this issue.We apologize for the inconvenience that this has caused.Thank you.Initial Complaint
08/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I placed an order (8-23) on Khols.com. The order number *********6 ended up being charged 3 times. When I placed the order I only received one order number but I was still concerned as the site was finicky. I called customer service and was assured that the order was placed once. As it turns out they charged me 3 times. I spoke to manager April (#0261) and she told me that I placed the orders and she could not help me. I will never again purchase from Khols. They have the worst customer service and truly don't care about taking care of the customer. I waited on hold for 45 minutes to speak to this manager to be told she couldn't help me.Business response
08/31/2021
We apologize for our customer's experience. Upon review of order number *********6, we show that we only charged our customer once for the order. We charged our customer's Visa card for a total amount of $53.60 for this order.We do show that 2 other orders were placed by our customer on 8/23/21. Our customer placed order number *********5 and was charged $32.16 for this order. Our customer also placed order number *********3 and was charged $84.65 for this order.Please have our customer contact the store to cancel any of the pickup portions of these orders. We are unable to cancel any portions of the orders that are being shipped to our customer at this time.Thank you.Customer response
08/31/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
***** ******I was assured that only one order would have gone through. Khols customer service is the worst that I have exprienced.Done with khols.....they lost another customer. BUYER BEWARE!!!
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Customer Complaints Summary
1,358 total complaints in the last 3 years.
523 complaints closed in the last 12 months.