ComplaintsforBerrada Properties Management, Inc.
Current Alerts For This Business
On 1/10/22, BBB sent Berrada Properties Management Inc. a letter for a detected Pattern of Complaints. These complaints pertain to consumers alleging unsanitary conditions in rented units, safety issues, and lack of communication from Berrada Properties Management.
On 2/14/22, Berrada Properties responded to this letter, stating that they work hard to resolve tenant issues and complaints in a timely manner. They also stated that as many of the buildings that they manage are older, they may be in disrepair with a large backlog of deferred maintenance. They state they have a large staff that responds to requests for service and repair, and most issues are responded to and resolved within a day or two.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been with berrada for almost 4 years i lived in the ********************************* October 10 2019 and just moved to the *********** #6 apartments since February 3 2023. When I moved on Calumet Rd I was greeted with Bedbugs a had to sign a form stated that I was to pay for them when they was already there.I also had my identity stolen through his cousins ********************************* acting administrator and *********************************** Assistant living Company "Soul *********************** who lives in Shoboygan Wi. When I found that out they did nothing to hel me after my 2 social security checks was literally forwarded to a different bank they stole them after my Identity was stolen they created a online account in my name which leaves me in debt to this dayim struggling hard .Also that first year on Calumet I started getting letters in the mail stated that I hadn't paid rent for months which was $2000-$3000 Months behind which I was paying every month for the past years of my stay I stayed and showed and told Soul *********************** *********************************** and so called ************** forget but she lives in ***** to find out She was actually trying to get cash loans in my name I never been to Texas in my life I have paperwork from Experian and I also have letters that Berrada properties sent me after the fact that I asked them why are they doing that or putting that lie in my name and I never was late on rent until December 3- February is when I finally got my first Social security check and ********* told me it was a mistake that Berrada always do it and they stated not to bother calling in to see for myselfind this is also ran as a Assistant living facility. Here's they killing part they had keys to my house and would enter without notice which caused senstive info to be stolen which included my account router and checking account number which caused the identity theft so one-day I decided to go over ******** and his wife head and called myself I'm still paying bills off behinInitial Complaint
04/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
It started when he took over the building in 2021 September, my rent was $650.00 until he went up on the other units that was renovated cause my apartment still the same no new nothing but windows , he dont check his building at all it was a *** offender standing there having people come there to by drugs it was racism towards me from the new tenants it was reported nothing done .so he give me a 28 day notice cause the other tenants lied on me I been there for 5 years . So I couldnt sleep they play loud music hitting walls calling me white go back to your side town south side I have suffer alot my health is bad. ******************* paid ******* in rent from 03/22 and I was still paying him rent in between those months and was not notified from berrada properties at all...Initial Complaint
03/14/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
*******************************, Identity theft, tax fraud, forced documents. Food share of ******** include ********* fraud. Employment fraud in ********. * ******************************* documentation to lease with berradaproperties is a forged illegal document from the employment fraud income received from ********. It was crested via a cellphone app program. That document is illegal shouldn't be accepted and null and void.Initial Complaint
02/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been without heat for 4 days I've contacted the office left messages contacted their maintenance line and have not got a call back I have a one year old son who now has a cold due to my house being under 22 degrees I need help or some where to go where it's warm atInitial Complaint
11/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I pay my rent on the 20th of every month which means if I pay my rent on 20 November it is actually for 01 December. ******* properties has been charging me late fees because they seen that my rent is *** on 716. They charge me $150 with $50 of that was for late fees and $60.00 for rent on November 20, 2022. I paid the rental properties $795. I had an $800 credit which $65 was taken from Net which leave me a balance of $735 I asked Berrada properties why are you charging me the $50 late fee when you deduct that $50 from my November payment and my $800 credit now they sending me a letter stating that I was late for my Septembers rent and now they want to charge me another $50 late fee when you go to pay your rent you pay them in full. What if you have a late fee of $50 they take that $50 out of your full payment rent would put you back into a $50 late fee, they monopolizing the rental market. I showed him all my paperwork. I got a read out of all my payments since Ive been here and on my rent is up to date so I do not understand why Im constantly getting these leads be put toward my account seems to me that hes being unduly and rich because if he can charge me from the first to the field, $50 and then charge me from the fifth to the 10th another $50 and then charge me from the fifth to the 20th is another $50 so for rental properties being unduly and rich by the rental practices. Thank you so much *******************************************.Initial Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive called this rental company a thousand times in regards to the heat needing to be cut on as they control it. I havent gotten anywhere it is currently September 28,2022 at **** am the temperature currently in ********* ** is 50 degrees the temperature currently in the apartment building is 63 degrees it is cold in here and there are also small children as well. I was also told that next Friday it will be 83 degrees when it fact it will not be my weather app on my I phone says Friday October 7th the supposed temperature is going to be 63 degrees. Telling me that the heat will be cut on second week of October is torture. As I pay for the heat to be included and I cant call to ask to get the heat on.. shame on them. I can be reached at ************ thank you Ps. I have attached pictures of the thermostats currently and a screen shot of the temperature in ********* ** currently Best regards ******Initial Complaint
09/21/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I rented from this company after falling on hard times. They promised a up to date clean living environment for an affordable price. This company is giving me run around about a mailbox key that was never given to me. They have neglected the pest issue after emails and phone calls. The lighting and wiring are together so when the hallway lights go out there is no hot water. I have made numerous complaints to the cities building inspector in which they aren't of much help. Do NOT rent from Berrada Properties or affiliates. You will be very disappointed in the service.Initial Complaint
08/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I dont always check my mail on time so when I did on 08/02/2022 I have a notice to vacate in 28 days from 07/27/2022 stating I had to have the keys turned in and be completely moved out by 09/01/2022. I am not behind on or ever went a full month without paying rent and have been waiting to pay now because I was under the impression I received the notice because I wasnt aware about a new rent increase package I never received the notice and I couldnt get through on the phone left voicemails and even a lady I talked to that worked there said that she was going to ask them if it was okay that I get the rent increase package since she can see that I never received one on 08/05/2022 I received a email back after multiple attempts of trying to contact someone to see what I should be prepared to do and they basically told me Im not getting a rent increase package until next month and I received a notice so be out of the apartment by 09/01/2022 & have the keys turned in I replied with why would I need it if I have to move out that didnt make any sense to me how they can just throw someone out like that and not communicate properly about it either I have children and now I have no where to go and its hard looking for houses now a days with everything thats going onInitial Complaint
07/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was required to advise Berrada Properties of my intentions of leaving the property or sign a new lease with a new, higher rent, by/before 6/24/2022. I sent the new lease, signed and stating I agreed with the new rent, by email, on 6/21 to Berrada Properties. I received an email the same day 6/21/22 from them that the new lease was received fine. Then on 6/28 I received a Vacante Note saying because I didn't inform of my intentions, my last day as tenant will be 7/31/22 and that I have to vacate the unit. I left messages (they don't answer the phone call) and also, I sent email to the office but no answer. I have never failed to pay rent; in fact, they receive my rent by direct deposit from my bank account. I don't understand what is happening here. I would like to have an answer. Thank you for your time.Business response
08/02/2022
Thank you for your email.
I received an answer from Berrada Properties that they in deed received my lease, signed, before 6/24. According to them, those letters of vacant were sent to me by mistake and that I can disregard them.
Thank you.
Initial Complaint
06/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I provided a deposit for the current Apt I live in on 2/9/22 with the intentions to move in on 4/1/22. The company does not do walk through prior/on the day you move in with an employee. I moved in on 4/1/22 with no bedroom doors or bathroom door. I have been in contact with my agent, left numerous of voicemails with maintenance and the company- no resolution. Due to my work schedule and being 9 months pregnant, I have yet to have time to go to their office. No one has attempted to call me back from the office. The agent is keep stating he has to follow up with his contractors. As of last week Friday when we last spoke, no follow up and no doors!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
24 total complaints in the last 3 years.
10 complaints closed in the last 12 months.