ComplaintsforBerrada Properties Management, Inc.
Current Alerts For This Business
On 1/10/22, BBB sent Berrada Properties Management Inc. a letter for a detected Pattern of Complaints. These complaints pertain to consumers alleging unsanitary conditions in rented units, safety issues, and lack of communication from Berrada Properties Management.
On 2/14/22, Berrada Properties responded to this letter, stating that they work hard to resolve tenant issues and complaints in a timely manner. They also stated that as many of the buildings that they manage are older, they may be in disrepair with a large backlog of deferred maintenance. They state they have a large staff that responds to requests for service and repair, and most issues are responded to and resolved within a day or two.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/14/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I currently Rent from Berrada properties and I have left several complaints on how I fear for my safety and the safety of my children because people are able to get into the apartment building that dont live there! I have walked outside my apartment several times and seen drug addicts smoking crack in the hallways!!! Also my heat was off for 3 days and I have a 8 month old baby I called and left emails and voicemails and it took them 4 days to come and fix my heat and it was freezing outside!!! I have also been complaining about bed bugs and they have yet to send someone out!!!! I keep asking them about a transfer and every time I get the run around!!!! I should be able to feel safe in my apartment I should feel like my concerns matter and I have not been feeling like that!!! He wont deal with my concerns but if I didnt pay my rent on time he would send me a 5 day eviction notice!!! This landlord has to be stopped!!!!Initial Complaint
11/05/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Contacted property numerous times within 2 weeks by phone, emails and left messages. Person said to be ***** stated she emailed billing manager. I got no follow up call or email for a week. I spoke to the billing manager on November 2nd who stated she was on vacation, seen that ***** emailed her but had been busy catching up but would email me November 3rd, a statement of the CLAIMED balance of monies from 2017. I haven't received the statement as of today November 5th. I called AGAIN spoke to a guy who stated he was a billing associate. Explained to him AGAIN what my call was in regards to. He told me to hold on and I got transferred AGAIN to VM of the billing manager. I need the statement of CLAIMED BALANCE DUE to start necessary proceedings ASAP.Initial Complaint
10/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When I moved in this property ********************** Apartment 1. I was told by berrada properties that everything would be fixed by ***** an employee with the company. Two weeks after moving in I noticed the mold stain coming through the wall I called and I was told that someone will come out no one ever came I also called again about it and was told to hold on then they hung up the phone. The employees with the company are very rude I've asked tenants in this building have they ever had issues with maintenance and I was told that they have and maintenance never comes out to fix anything I have asthma diabetes and other health issues my main concern is if this is black mold what am I to do I also stated that it's a possibility that this could be black mold I was told by one of the employees there in the company that's not their fault they would get to me whenever they can I had to pay someone twice to come clean the carpet my walls or anything have not been paying it the carpet has not been replaced it was ripped and torn the latch on the window has not been fixed I have to put a stick in the window so no one can get in the window while we sleep I just want to feel protected in a place that I rent from and pay my rent on time. I also stated that I was going to contact the Better Business Bureau and was told do what you got to do it doesn't matter to us it wouldn't be the first please I'm begging for helpBusiness response
11/18/2021
BBB COMMENT BY STAFF SKW:
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BBB Rating & Accreditation
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Customer Complaints Summary
23 total complaints in the last 3 years.
9 complaints closed in the last 12 months.