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Professional Account Management, LLC
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Reviews

This profile includes reviews for Professional Account Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Professional Account Management, LLC has 10 locations, listed below.

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    Customer Review Ratings

    1.01

    Average of 74 Customer Reviews

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    Review Details

    • William F

      Date: 04/30/2025

      Paid invoice for tolls by ezpass** and still waiting for registration to be cleared. Today is April 30th and can't renew my registration. Didn't even know about the hold. My x girlfriend and I took custody of her neice 10 years ago, she is now 12 and I use my vehicle to take the child to and from school and all I've gotten is a ******** runaround. I have proof of payment and have to wait for my registration to be cleared when THEY FEEL LIKE DOING IT. NOW UNABLE TO TAKE THE CHILD TO SCHOOL. DON'T KNOW WHAT TO DO. I'M RETIRED AND CAN'T WALK THAT FAR TO AND FROM THE GIRLS SCHOOL. THIS IS ********. THE BILL IS PAID, HAVE PROOF THEY RECEIVED IT AND CAN,T RENEW MY REGISTRATION. THE COMPANY IS A JOKE AND THE STATE OF ************* should be ashamed of itself for using this company to collect $5 worth of tolls. The bill was up to *****, which I payed and now have to wait till they feel like clearing my registration. The state of ************* should be fined for using this ******** company who is unable to clear my record. I'm guessing they will be using horse and buggy to send the receipt to the dmv

    • Robert J

      Date: 04/15/2025

      I have called this company seven times over the past ten days. Ive been on hold for more than eight hours total for a seven year old parking ticket that I never got. They dont answer the phone. They say in the letter I received that they have repeatedly sent notifications to me but that is a bold-faced lie. This is the first time I have received anything from them. This is a scam. I have never and would never not pay a $10 parking ticket if I got one. Ever!!! This is a scam.

    • Jonathan D

      Date: 04/08/2025

      I received a notice for outstanding tolls for the IL Tollway. To attempt to speak with a representative, I was on hold for over 20 minutes with no response from a person. How are we supposed to resolve or dispute accounts when they make it impossible to speak with a person? Perhaps that's the goal in itself. How is this company rated an A-?

    • Shawn F

      Date: 04/02/2025

      This is the worst customer service I have EVER had - they should be shut down. I am currently on hold for hours and no one can help me. What are you supposed to do if you can't reach anyone for assistance. They were rude from the start and I can't get anyone helpful at all. I want to take care of things...but how? They need to be investigated for how they run things.

    • Poyen S

      Date: 04/01/2025

      For the past few weeks, I keep call them. Each time I can wait for more than 30 to 60 mins. They never answer... If they never answer, how do I pay them...

    • Kevin D

      Date: 03/29/2025

      Well I'm going to need to get an attorney if this doesn't get settled Monday. I have great credit and I never leave a bill unpaid. I just received a letter from them today asking for almost 700 dollars for unpaid tolls dating back to the beginning of 2021!!?!?! Absolutely ridiculous, I've paid EVERY single bill that I have ever had from tolls by mail as soon as I receive them. And now I'm getting this sent to me in 2025? I'm seeing others from NY state dealing with the same issue on here. I don't need this added stress in my life, I have more than enough going on. If this hurts my credit I'm hoping an attorney can set it straight and maybe get me something for my troubles. I certainly don't want to be stuck with a lawyer fee but I will NOT pay a fraudulent bill under any circumstances... I guess I'll try to call tolls by mail first and then see if I can get ahold of these people, hopefully I have better luck getting in touch with them that the rest of the people in this thread. THIS NEEDS TO BE ADDRESSED ASAP, PLENTY OF PEOPLE ARE BEING SCAMMED FROM THE LOOKS OF THE COMMENTS IN HERE!!!!! Please and thank you!

    • Takoya P

      Date: 03/14/2025

      I have been trying to reach this company and its impossible. I have been on hold several times for hours 2 hours and nothing. How can people pay if you dont answer your phone.

    • Jevon W

      Date: 03/11/2025

      Been on hold for 3 hours and no response. This company needs to be removed immediately!. The ************ needs to find another agency that is more reliable!

    • Brittany S

      Date: 03/04/2025

      I received a letter that a portion of my state tax return was intercepted by this company on behalf of the corrupt City of ************************** I had already paid the amount back in January 2025. I've tried calling this company more than once to get my funds back. I've been on hold from 1-3 hours for the past two days and have still not been able to speak to a customer representative. This is unacceptable especially since I've already paid the amount they took from me. Someone from this company needs to call me back or at least pick up the phone. What kind of service is this? Where are your ***** I want my money back.

    • Carl S

      Date: 03/03/2025

      apparently I have an outstanding toll violation in **** that I knew nothing about id like to resolve but the phones are insufficiently staffed. I have waited over 2 hours and 45 minutes, then called agian and waited another 25 minutes only to be hung up on and am currently on hold agian for another 15 and counting with no result. I do not have an account number as I do not have any of their letters supposedly sent to me. There is no email address that I can find, and no other information except the license plate number which is *******. I need your help Please contact me

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