Business Profile

Catalog Shopping

Colony Brands, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Colony Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

675 total complaints in the last 3 years.
226 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/15/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3.22.25 I placed an order with *********** for a Swiss Colony 27-piece cheese and sausage basket. I canceled the $44.97 order 1 hour later. ******* says I was credited with a refund that I never received. On 4.1.25 I received a statement from Swiss Colony for $51.99. I never ordered directly from Swiss Colony and never charged anything there. I paid ******* with my Truist ********** for the entire order in-full. Since I received the bill from Swiss Colony, I have received 4 more letters from Swiss for totals of $2508.74, $2694.98, $122.77 and $166.39. I spoke with a loss prevention officer at ***** and was told you don't need any proof to open an account with them, and I would need to report this to ***************** and send a copy to them. I called ******* on 4.10.25 and informed customer service and their loss prevention officer about my data breach involving Swiss Colony since the original order came through ******* who passed my personal information to Swiss Colony. Also, I never received my $47.95 refund from ******* or Swiss Colony. Between the two of them, my personal information was compromised. This complaint includes both ******* and Swiss Colony for allowing my data to be breached... I think this is an inside job. Please help.
Business Response
Date: 04/16/2025
We have closed this account due to fraud. We have mailed you a letter for your records and notified the credit bureaus to delete any information from their records. Please allow sufficient time for the letter to be received and for the credit bureaus to update their records. Any refund due from an order placed on the ******* website would need to be addressed with ******* directly. Thank you.
Customer Answer
Date: 04/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23209353 and find that this resolution is satisfactory to me. More identification needs to be received by your company before opening an account.

Regards,

******* ******
Initial Complaint
Date:04/03/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February 2025 I placed an order with Swiss Colony one was Mini Butter Toffee and the other two were Brownie Trail Mix for our Son and Daughter. Opened them up and they were a Big Melted Chocolate mess. I called but could not get through, so I e-mailed them about the problem on March 20th 2025 did not hear anything from them. So I e-mailed them again on March 27th, 2025 still no response from them. I want them to make good on their order or Refund my money I'm not paying $80.20 for a Big Melted Chocolate Mess.
Business Response
Date: 04/04/2025
We apologize that your order arrived in poor condition. We have credited your order in full. Please allow sufficient time for the credit to reflect in your account and reduce your account balance to 0. Thank you.
Customer Answer
Date: 04/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* Tirella
Initial Complaint
Date:04/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they sent me a defected heater, i called the day i received it ,asking for a return label this was 2wks ago all i,ve been getting is the run around called 4 times for a return label was suppose to be sent to my email, never received , was sent to my wife email a lie she had nothing to do with this transaction, was mailed out still hasn,t got,nt here yet all i want to do is return the item and get my refund what kind of a business send you a defected item and don,t want you to return it to make it right i don,t have money to throw away also went to their website put in my order number no such order found (********************************)
Business Response
Date: 04/03/2025
Our records indicate that we have mailed return labels on several occasions. We apologize that you have not received the return labels. We rely heavily on the postal services for timely delivery of the return labels and have not received return mail for the return labels that were mailed out. We can be reached at ************ if you have further questions. Thank you.
Initial Complaint
Date:04/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied to receive items before payment (credit account # **************. The first delivery was never recived, called company and elected to try a redeliver @ no cost. Time goes by and still no delivery, never received any merchandise. After the issues with this company I refused calls a few times but did make phone contact and I informed them what the issue was, help was not provided to resolve issue after 2 alleged attempts of delivery which were a loss especially to my consumer credit report hit from this company.
Business Response
Date: 04/03/2025
We apologize that you did not receive your order. We have credited the order in full and notified the credit bureaus to delete the late reporting. Please allow sufficient time for the balance to reflect 0 and for the credit bureaus to update their records. Thank you.
Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a small kitchen table and chairs set. It was delivered on 02/27/2025.2 boxes. I opened 1 box, took a cushion out and realized it wasn't red as stated but rather it was orange. Put it back in the box. Requested a return on line on 02/28/2025. I was told they were going to mail return labels to me. "It will take 7-10 business days". They NEVER arrived. I spoke with several customer service **** and all of them said it must be **** not them. I asked them repeatedly to e-mail PDF return labels to me. They said they don't do that. I spoke with **** ***************** Supervisor a/k/a Ms. ***** I spoke with her on March 21st. She said they mailed out another set of labels on 03/20/2025. Those NEVER came. I sent it back myself via *** for the tune of $175.51. Now they say they can't reimburse me for that charge! The package/s were delivered to them on Tuesday April 2nd. They have not reimbursed my original payment to our CC for the purchase saying it can take up to 3 weeks! Original payment was $269.99.This is absolutely the worst customer service I have ever experienced.I want a refund to my original payment and a check to me for the shipping charges.
Business Response
Date: 04/02/2025
Our records indicate that we have mailed return labels on several occasions. We apologize that you have not received the return labels. We rely heavily on the postal services for timely delivery of the return labels and have not received return mail for the return labels that were mailed out. The return will be refunded back to the original payment method once processed. We also show that you were provided information on submitting the return receipt to us for review. We can be reached at ************ if you have further questions. Thank you.
Customer Answer
Date: 04/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

**** ******
Customer Answer
Date: 04/03/2025
In response to my complaint County Door has stated that they have sent return labels to me "several" times. In my documented communication with them they have stated they have sent return labels 2 times. Neither of which has been received by me. The response Country Door provided is not satisfactory to me. Also, I have not received credit on the original payment. My request to Country Door is for them to refund the total amount (both purchase price and my *** return). The boxes the merchandise were shipped in were very large. Understandably as it was a large item. However, I wanted them out of the way ASAP. This isn't rocket science. I'm baffled as to why this process has been so painstaking.
Business Response
Date: 04/03/2025
Our records indicate that we have mailed return labels on several occasions. We apologize that you have not received the return labels. We rely heavily on the postal services for timely delivery of the return labels and have not received return mail for the return labels that were mailed out. The return will be refunded back to the original payment method once processed. We also show that you were provided information on submitting the return receipt to us for review. We can be reached at ************ if you have further questions. Thank you.
Customer Answer
Date: 04/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
None of this resolves my dispute.
[Please type your response here.]

Regards,

**** ******
Business Response
Date: 04/04/2025
Our records indicate that we have mailed return labels on several occasions. We apologize that you have not received the return labels. We rely heavily on the postal services for timely delivery of the return labels and have not received return mail for the return labels that were mailed out. The return will be refunded back to the original payment method once processed. We also show that you were provided information on submitting the return receipt to us for review. We can be reached at ************ if you have further questions. Thank you.
Customer Answer
Date: 04/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

**** ******
I HAVE NOT received any return labels. Country Door states that they will NOT refund to the original payment until they get the return labels sent back to them by ****. They won't because they never sent them. Why would I go through the trouble and expense of shipping via *** if I had return labels?!?! They have the returned merchandise at the ****** location. How can they legally withhold my $$$ based on not getting the labels back. They requested I mail them a copy of the *** receipt. Oh sure, MAIL it. Me thinks not what with the troubles they seem to have with ****. So instead I sent them ****************** a PDF copy of my *** receipt. No response. This is far beyond frustrating. This is not right. Thank you, **** ******
Business Response
Date: 04/07/2025
Our records indicate that we credited the original payment method for the return in the amount of $371.43 on 4/7/2025. This will show back to your original payment method within 5 business days. We will review the receipt that you indicated that you sent into us for reimbursement of the return shipping fee. Once reviewed we will reach out to you by mail. We can be reached at ************ if you have further questions. Thank you.
Customer Answer
Date: 04/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.] I will not accept the proposal until I get reimbursement for shipping back Item via **** And get proof of reimbursement to original payment which I have yet to receive.. Thank you, **** ******

Regards,

**** ******
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a wardrobe closet on credit from ************** on 11/07/2024 Item DZ787317, $89.99 plus associated fees of approx $30 AND continued interest.This item has proven to be complete garbage. It has super thin-wall tubing and loose-fitting plastic connectors that come apart under the slightest strain or weight. I resorted to taping the joints to hold it together but after hanging up clothing it was not long before it folded up like a tent.I have communicated this issue with customer service but they refuse to acknowledge the failed quality of an item that should have never been sold to me and should be removed from their catalog. It is an abhorrent revelation that this company would sell such obviously poor quality items to unsuspecting consumers and should be viewed a complete scam.I was told to put the item back in the box and ship it back. This is an unreasonable request given that they know the poor quality and that it should not be my responsibilty to pay to stuff their mangled piece of garbage in a box and put a label on it.
Business Response
Date: 03/31/2025
We show that we offered to send return labels to you to return the item that you received and that you refused the label. If you decide that you would like to return the item, please contact our *************************** at ************. We apologize for the inconvenience. Thank you.
Customer Answer
Date: 04/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Look at the enclosed pictures

Look at the attached pictures: The yellow circles are the tape that was required to hold the tubes in the plastic (loosely fitting connectors) and the red arrows point to steel rods that were used to stiffen the longest uprights where most of the stress from clothing was being placed.
This frustrating piece of garbage went were belonged, in the dumpster. The notion that I was, as this company claims, expected to stuff this trash into a box and place a label on it to affect a proper refund is an insult. This wardrobe is of the worse quality of anything I have ever purchased it should never even been offered for sale, let alone on credit. This company needs to be reported to the *** and the **** for the harm it clearly presents to honest hard working people with its false product. Show us the metrics on the return rate/complaint rate for this product, if you dare, but adjust my account just the same.
Note: At my labor rate of $50 per hour as a mechanic for the ***** the 4 hours I have spent twice reassembling and taping each joint with tape, see image, amounts to $200 you (**************) owe me.

Regards,

***** ******
Initial Complaint
Date:03/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: Account Number #*********...., **************** be advised that I recently reviewed my credit ***ort am writing to dispute incorrect balance/late pay information currently being ***orted in my credit ***ort. {comname} is ***orting that Im Late for the month(s) of Jan '2025. is: However my customer service *** told me I was on auto pay and /she/he was going to remove it until they failed to notify of the changes that were made, which put me allegedly late on this account for this year and I've never been late in '2025 OR '2024). After many written letters several times, the company has re-aged my account.Re-aging is a very serious violation of the Fair Credit Reporting Act. Re-aging credit accounts causes older negative accounts to look more recent which ruin my credit score and canceled out my chance in getting an approved for a loan, credit card, house, automobile. My proof of paying on time last year '2024 and this year '2025 with Confirmation#************** for the time you stated I was late. RESOLUTION I demand the payment(s)/late(s) be updated to paid on time immediately. You cannot ***ort information with knowledge that this information has errors. UI have substantial doubts about the accuracy of information. Please update this account to PAID NEVER LATE.
Business Response
Date: 04/01/2025
We have notified the credit bureaus to remove the negative reporting. Please allow sufficient time for the credit bureaus to update their records. Thank you.
Initial Complaint
Date:03/24/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered for Christmas and never have received a bill. I have called several times and keep being told they send an email. Funny your sister company Swiss Colony sends a bill every month. I want a bill monthly mailed. I want all late fees waived.
Business Response
Date: 03/24/2025
Our records indicate that we have mailed a billing statement monthly. We have not received return mail for statements that were mailed. We recommend following up with your local post office regarding the non-delivery of this mail. We do not show any late fees have been added to the account. Thank you.
Business Response
Date: 03/24/2025
Our records indicate that we have mailed a billing statement monthly. We have not received return mail for statements that were mailed. We recommend following up with your local post office regarding the non-delivery of this mail. We do not show any late fees have been added to the account. Thank you.
Customer Answer
Date: 03/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have not received a statement from Wisconsin Cheese man not one! I called them and they even said it was set up for email statements!!! quit lying and tell the truth!

Regards,

***** *********
Business Response
Date: 03/26/2025
Our records indicate that we have mailed a billing statement monthly. We have not received return mail for statements that were mailed. We recommend following up with your local post office regarding the non-delivery of this mail. We do not show any late fees have been added to the account. Thank you.
Initial Complaint
Date:03/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ********** **** Customer Service,I am writing to formally request that you correct an ongoing issue regarding the reporting of my ********** **** account to the three major credit bureaus. My account, under the name ******** J. *****, with the account number ending in 6991, has been open and in good standing since November 2024. However, despite my consistent and timely payments, you have failed to report this account accordingly.I have reached out multiple times via email and phone, only to receive responses stating that a representative or supervisor will follow up with me. Unfortunately, I have yet to receive any resolution or clear communication on this matter.I am a loyal customer, not only of ********** **** but also of ************************ Colony. Both ************************ Colony have accurately reported my accounts to all three major credit bureaus. It is unacceptable that ********** **** has yet to do the same.I expect a response and resolution within 48 hours, confirming that my account will be properly reported. If I do not receive a timely resolution, I will escalate this matter to the appropriate authorities who can ensure compliance with fair credit reporting regulations.During the pandemic, I invested in professional assistance to rebuild my credit, and I have worked diligently to maintain my financial standing. It is only fair that all accounts I pay on time are reported accurately. Given todays economic conditions, I cannot afford for this oversight to negatively impact my credit.I appreciate your immediate attention to this matter and look forward to a prompt resolution.
Business Response
Date: 03/24/2025
Our records indicate that we will not be reporting to the credit bureaus due to the link on the account. We apologize for any inconvenience. If you have questions, please contact our ***************** at ************. Thank you.
Customer Answer
Date: 03/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I dont understand what it means a link in the account, ********** **** reports that my account is closed. That is false. I have a new account that was opened in November 2024 with a $1000 credit limit and my account is in good standing and all my payments are made on time . Why would they not report that ? They are not providing. Any reasonable explanation to me

please see screenshot added today, this is where my account stands. They are linking my old account that was paid off during the pandemic when I hired Atlas Debt Relief and they accepted payment and that old account was settled. Thats why I was able to open a new account 4 years later.
Regards,

******** *****
Business Response
Date: 03/26/2025
Our records indicate that we will not be reporting to the credit bureaus. If you have questions, please contact our ***************** at ************. Thank you.
Customer Answer
Date: 03/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed

insane understand how they are not required or not willing to report the accurate information to the credit agencies, this could help my credit score in a positive way, does this seem fair to you ? They are saying they cant separate a closed account from 5 years ago with the account that was opened in November 2024, this is false and misleading to potential lenders to show my account as closed, when in fact its open and in good standing

Regards,

******** *****
Initial Complaint
Date:03/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** ******* ******************************************* ***************************** *************************************************************** 03/21/2025 Re: Your Reporting May Violate Federal Law To Whom It May Concern:Upon reviewing my credit report, I have identified the following item(s) that contain inaccuracies:1. Account in Violation of FCRA 1681s-2 ********** WARDS Account Number: ************** Please remove it from my credit report.I am writing to formally dispute the following account(s) that have been reported on my credit file. Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681 and Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. 1692, I am exercising my right to request full validation of this alleged ******* required by federal law, please provide the following:Complete account verification: Provide the original contract with my signature proving I agreed to this debt.Proof of legal collection authority: Show documentation that the reporting entity has legal standing to collect or report this debt.Detailed transaction history: Provide a full breakdown of the balance, including principal, interest, and fees, to justify the amount reported.Proof of **** and FDCPA compliance: Show that proper procedures were followed in reporting this debt and that it has been legally verified.Method of verification: As per 15 U.S.C. 1681i(a)(6), disclose how you verified this debt, including who was contacted and what records were reviewed.If you cannot provide the above documentation within 30 days, per the ****, you are legally required to delete this account from my credit report immediately.Additionally, per 15 U.S.C. 1681s-2, it is unlawful to report inaccurate or unverifiable information. If this account remains on my report without complete verification, I will have no choice but to escalate this matter to the ************************************ (****), the ************************ (***), and potentially pursue legal action for noncompliance.
Business Response
Date: 03/24/2025
We have mailed the debt validation to you as requested. Please allow sufficient time for the mailing. Thank you.

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Colony Brands, Inc. is NOT a BBB Accredited Business.