Reviews

After three strikes you’re out! After 5 years of oil changes this dealership switched by car from Semi-Synthetic oil to Full Synthetic oil which comes at a much higher cost and they did so without discussing the change in oil type with me first where approval to switch would requested. After discovering this change I spoke with the service manager Ed and explained what happened. During our chat Ed stated to me Synthetic is a better oil and the he could not refund the difference in the cost of Semi-Synthetic oil as compared to the higher cost Synthetic oil even though the dealer DID NOT GET AUTHORIZATION TO CHANGE FROM WHAT MY CAR HAS ALWAYS USED AT Zeigler Hyundai. The service manager instead of correcting the issue told me to make sure they are using Semi-Synthetic oil when booking by asking. Who asks this question when over 5 years the dealer has put the correct Semi-synthetic oil in and without question??? This dealership should never make a change like this in the maintenance of a customers car without requesting permission first especially when all past service record show a different oil was used. Additionally the dealer provided me the wrong information regarding towing capacity on my car and when this was brought to the dealers attention the offered to sell me another care instead of writing the situation caused by the sales guy providing bad information. I was told the car can tow 3500 pounds so I can tow my camper but the reality is the car only can tow 2000 pounds max. Buyer beware? This dealership appears to be entirely profit driven, they lack customer service skills and they will do whatever possible to protect profit even if that means ******** over the customer.

Thank you for the candid feedback on your experience with my staff at Hyundai. I sincerely apologize for the level of service you received. We realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. As you selected the services you received we have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. We thank you for the opportunity to work with you. We know to communicate and further describe the services in the future that you have selected.Respectfully,Hyundai of Racine

WARNING: Do not buy from Zeigler Hyundai or any other Zeigler stores without reading. They have $900 in fees they will add to the vehicle and they have other shady practices.Synopsis: They list cars as certified online but try to get out of it, they will add $499 security fee that you cannot get out of, and they attempted to change the trade-in offer after putting it in writing. They also have a $399 service fee that will be tacked on to your vehicle. Understand these things before stepping foot in their store.On 3/19/24 my wife found the vehicle she wanted on the lot at Zeigler Hyundai. This is a 3.5 hour drive from our home so she called to set up an appointment and confirmed that it was certified as clearly stated on the website.Check ********* reviews to get the full story, there's a character limit on BBB. I'll just list complaints here:Zeigler tried to get out of the certification claiming a website error.They added $900 in fees Of these fees is a $499 ****** system that isn't as good as the existing factory ********.They missed items in the certification checklist They tried to change the trade-in value after putting it in writing They say the only way to get out of the LoJack system is to not buy the vehicle.Don't buy from Zeigler if you have any other option. But before you set foot in their store, know that they will add $900+ in fees. Their online prices are not accurate.It is likely that Zeigler will respond to this review. It is important to note that I attempted to resolve all of these issues with them before leaving the review. The only option that we were given was to return the vehicle. They have no intention to "make it right" for anyone but themselves.

It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed buying decision. We try to create a culture of warmth and belonging where everyone has the opportunity of decisions. After reviewing your 5  hour process  and review we understand that some things can be confusing to some. Please do not hesitate to contact Gene Somers here at the dealership. We would welcome the opportunity to speak with you in more detail about your visit.

My daughter purchased her first vehicle at Racine Hyundai and I feel they took advantage of her they sold her all of the warranties at the highest price.the used Hyundai tuscon that she bought has had problems including a new motor that was installed I brought the vehicle in twice and told them there was a slow leak in the tire .all they did was fill it up with air.i finally got it fixed at a tire shop because the 1300 dollar warranty that they sold her is garbage I called the warranty company and they said to bring it to the dealer every time I have tried to call the dealer I can never get through to talk to someone in service .she needs to get her money back on the tire warranty

It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed buying decision. Looking at your file you did not buy a warranty for tire repair. The good news is your daughter is protected with a safety and mechanical guarantee. Please do not hesitate to contact ********************* here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.