Business ProfileforLexington Management, LLC

Positives: After going through a very difficult time in my life I was very grateful to have found an apartment within my budget close to my family. I was able to move in quickly. They had just replaced the carpeting and painted a few days prior to my move in date. Every employee that I came in to direct physical contact with was pleasant. Negatives: hot water didnt last long enough to give my son a bath (even when I hadnt ran dishwasher or washing machine all day), tub had major drain issue, patio wood was decrepit, screen door unusable due to damage, closet door mirror cracked and sharp in my sons room, fixtures tarnished and *****/beaten to ****, same with the oven hood, pain splatter everywhere, temps got down to -10 and my heat wouldnt stay above 55. I was told theyd give me a space heater but never had any repairman fix the heat. Gave a 30 day written notice and they unprofessionally and childishly refused if because if wasnt submitted via their portal that wasnt working. I moved out and cleaned my **** off leaving it cleaner than when I moved in (just 4 months prior!), paid for carpets to be professionally shampooed, etc. Im now being SUED for an asinine amount of supposed cleaning and for all of the neglect they left unremedied. I am mutual friends with some of the those invested in Lexington and it saddens me that they take advantage of honest people. SHAME on you Lexington. I wont be one of your victims.

****************** called about a hot water issue, stating the water in the shower gets hot for about 2 minutes and then ice cold the rest of time making it difficult to take a bath. A member of our facilities staff checked the water in the bathroom and was able to procure hot water for over 11 minutes before the temperature started to cool down. ****************** was present when the technician was in her apartment, and she insisted that there was still an issue. He explained that the hot water heater holds 50 gallons of hot water, and the tub holds 42 gallons. He went on to say that so long as there were not any other appliances using hot water at the same time, she would have plenty of hot water. Although ****************** stated she did not use other appliances during the time the shower was being used, she still does not have enough hot water.****************** also states in this complaint that her heat would not stay above 55 degrees. However, there were no service issues submitted regarding this. Furthermore, ****************** unit facilitates the use of a shared boiler for heat, so if the units in her building were not heating sufficiently, there would have been other complaints and service issues regarding this, which there were none.******************' original lease was for the dates of 12/13/2022 - 3/31/2024. She broke her lease early and submitted a move out notice to vacate 5/31/2023. ****************** states that we refused her emailed move out notice, however, we simply responded to her with the link to our electronic move out notice process, which includes the 3 different ways notices to vacate can be given (per the Lease.) These include the Lexington Management website, a written notice mailed to the corporate office or hand delivered to the corporate office. Regardless, Lexington Management was able to mitigate her damages and re-rent her unit within 12 days of her submitting the move out notice on 3/3/2023.Upon her move out, she was initially charged for damages that were later refunded back to her due to an error in processing. ****************** utilized our internal dispute process where a thorough investigation of the disputed items was performed. On 7/27/2023, ****************** was sent an email of our investigation findings, outlining the information on the refunded items. Then on 8/3/2023, ****************** was sent an email and mailed the adjusted statement which reflected the refunded items and the final balance due for her account. The majority of the balance that remains on her account, which is being pursued by a collections agency, is unpaid rent.We wish ****************** only the best in all her future endeavors and appreciate her residency with us.