Customer ReviewsforLexington Management, LLC

Positives: After going through a very difficult time in my life I was very grateful to have found an apartment within my budget close to my family. I was able to move in quickly. They had just replaced the carpeting and painted a few days prior to my move in date. Every employee that I came in to direct physical contact with was pleasant. Negatives: hot water didnt last long enough to give my son a bath (even when I hadnt ran dishwasher or washing machine all day), tub had major drain issue, patio wood was decrepit, screen door unusable due to damage, closet door mirror cracked and sharp in my sons room, fixtures tarnished and *****/beaten to ****, same with the oven hood, pain splatter everywhere, temps got down to -10 and my heat wouldnt stay above 55. I was told theyd give me a space heater but never had any repairman fix the heat. Gave a 30 day written notice and they unprofessionally and childishly refused if because if wasnt submitted via their portal that wasnt working. I moved out and cleaned my **** off leaving it cleaner than when I moved in (just 4 months prior!), paid for carpets to be professionally shampooed, etc. Im now being SUED for an asinine amount of supposed cleaning and for all of the neglect they left unremedied. I am mutual friends with some of the those invested in Lexington and it saddens me that they take advantage of honest people. SHAME on you Lexington. I wont be one of your victims.

****************** called about a hot water issue, stating the water in the shower gets hot for about 2 minutes and then ice cold the rest of time making it difficult to take a bath. A member of our facilities staff checked the water in the bathroom and was able to procure hot water for over 11 minutes before the temperature started to cool down. ****************** was present when the technician was in her apartment, and she insisted that there was still an issue. He explained that the hot water heater holds 50 gallons of hot water, and the tub holds 42 gallons. He went on to say that so long as there were not any other appliances using hot water at the same time, she would have plenty of hot water. Although ****************** stated she did not use other appliances during the time the shower was being used, she still does not have enough hot water.****************** also states in this complaint that her heat would not stay above 55 degrees. However, there were no service issues submitted regarding this. Furthermore, ****************** unit facilitates the use of a shared boiler for heat, so if the units in her building were not heating sufficiently, there would have been other complaints and service issues regarding this, which there were none.******************' original lease was for the dates of 12/13/2022 - 3/31/2024. She broke her lease early and submitted a move out notice to vacate 5/31/2023. ****************** states that we refused her emailed move out notice, however, we simply responded to her with the link to our electronic move out notice process, which includes the 3 different ways notices to vacate can be given (per the Lease.) These include the Lexington Management website, a written notice mailed to the corporate office or hand delivered to the corporate office. Regardless, Lexington Management was able to mitigate her damages and re-rent her unit within 12 days of her submitting the move out notice on 3/3/2023.Upon her move out, she was initially charged for damages that were later refunded back to her due to an error in processing. ****************** utilized our internal dispute process where a thorough investigation of the disputed items was performed. On 7/27/2023, ****************** was sent an email of our investigation findings, outlining the information on the refunded items. Then on 8/3/2023, ****************** was sent an email and mailed the adjusted statement which reflected the refunded items and the final balance due for her account. The majority of the balance that remains on her account, which is being pursued by a collections agency, is unpaid rent.We wish ****************** only the best in all her future endeavors and appreciate her residency with us.

zero stars I regret not taking reviews into consideration when renting from Lexington I gave them the benefit of the doubt because people can be in the wrong and overreact. The apartment I rented was brand new upon moving in. Within the first couple months I moved mildew/mold started appearing on the trim. I had to purchase a dehumidifier and run it every day all day in order to keep the moisture out of the apartment. This lasted for months. Few months later, my stove stopped working. From the time I notified them to the time it was fixed was a total of apx 4 weeks with no stove/oven. I receive no credit They send letters to ALL complexes that they are doing their yearly inspection. The letter will state to enclose any animals during the inspection. BEWARE. if your complex says no animals, DO NOT have any animal there. I do admit my wrong doing. I had a cat in my apt for 2 wks and it was during an inspection and I was charged $500. 4 )DO NOT move out any sooner than end of the month. It is pointless. My lease ended & I went month to month. I notified Lexington I was moving out on the 20th. They sent me papers saying my rent would be prorated & I'd be credited from the 21st - 30th. I would give them my keys etc and all was good I ended up having to change my move out date to the 13th the following month Gabby ***** told me this ok cuz no one had re-rented the unit yet. She sent me a letter telling me my apartment was rented on the 25th. But I have to pay rent and utilities up until the new tenant moves in. Although I must be out of the apartment by the 13th as I stated. What this means is I need to pay for rent/utilities during the time they make the apartment move-in ready. They would not be prorating my apartment from the 13th - 31st but that I owned rent until the new tenant moves in. When I told Gabby ***** I had a right to stay in the apartment if I was paying for it, they threaten to charge me whatever cost incurs with displacing the new tenants.

************ submitted a ticket on 10/7/2022 indicating her stove was not working. Because this was a new stove and under warranty, it was necessary to contact the vendor and the warranty company to get it repaired as fast as possible. From 10/10/2022 (the next business day after the ticket was submitted) until 10/25/2022 when the stove issue was fully resolved, Lexingtons facilities team and our respective vendor worked diligently to get this remedied.************ also put in a work ticket regarding humidity in her apartment, and that she was using a dehumidifier in her apartments. Her complaint states it was months, but it was less than one month before she reported to us her air quality was no longer an issue for her. Additionally, indoor air quality is the tenants responsibility per their lease agreement, so running a dehumidifier would have been our suggestion in accordance with our policies. Finally, ************ most recently submitted her intention to be moved out of her unit as of a 7/13/2024, after changing this date on a few occasions. Submitting her intention to vacate initiated the process for Lexington Management to attempt to mitigate the damages of vacating prior to the end of her obligation date of 7/31/2024. Lexington was able to do so by re-renting the unit for a move in of 7/25/2024 - which is sooner than her original obligation date of 7/31/2024. Because her unit had been already re-rented for the date of 7/25/24, and if she decided to stay in the unit past that date, we would then have had to approach the new tenants and mitigate the issues that would be caused by this change.

The contractors were actually still putting the doors on the day I started moving in. Needless to say the apartment was left a mess I had to clean up. I did so without compliant. Due to all the rules and restrictions I didnt feel comfortable putting anything up on my walls so the place was bare while I lived there. The complex had one garbage and one recycled dumpster for the entire complex. It was always over flowing. Instead of adding an additional dumpster for tenant convenience, management sent out a nasty letter to all the tenants blaming them for miss using the dumpsters and threatening to put a camera up at the dumpster and fining anyone $500.00 they felt was miss using the dumpster. This didnt surprise me a bit as this company is very greedy and looks for any opportunity to steal more money from their tenants. I bought a house because I had to get out of this place. I closed on the house one and a half months before I had to move out of my *********** apartment. This gave me plenty of time to do a very thorough cleaning of the apartment. After I moved out I got a letter from Lexington stating that the apartment was not left in satisfactory condition. It was actually in better condition when I moved out than when I moved in with the contractor dirt and dust I had to clean up. Not only did I scrub all the floors, appliances, bathroom fixtures, and garage I only lived there for 8 months. So not only did Lexington take my $500.00 security deposit they sent me an additional bill for $160.00 for cleaning. This company is so dishonest they look for any and every way to take advantage of their tenants. As most people I feel like I have no recourse. To take them to court for dishonest renting practices would most likely cost me more than what they stole from me already. I guess I just keep paying. I wish that somehow people had some way of getting justice from big companies that take advantage of them. Bottom line is NEVER RENT FROM LEXINGTON MANAGEMENT

Dear ***,We always appreciate feedback from our residents, even if it's not a positive review. We take all information we receive seriously and take active steps to improve in areas we can grow in. We are sorry to hear that your apartment wasn't fully ready at the time of your move in. I checked back in your file and noticed your move in inspection form had not been returned, so I am unable to verify the information you provided. I was able to see your final move out inspection however, and I am sorry to tell you that the apartment was very dirty. I have added a link to your final inspection with photos attached for your review. We wish only the best for you and encourage you to reach out to us if you have any questions. Thank you.*********************************************************************************************************************************************************************************************************************************************************

I recently moved out on 2/24/24, and I’ve been waiting too long to ******* this place since move in back in 2021! Don’t even get me started with this place! Lexington Management has to be the worst place to rent from in *********. Absolute complete *********! They are money-hungry ****** and ****** ** ****, and it’s ******* ridiculous. You may have heard through the grapevine already that they aren’t the best. To start, they require you to have outrageous $300,000 renter insurance coverage, like everyone here is rich or something. They will charge you for every little thing, including things you wouldn't even think of. In my three years as a tenant at ********* ******* in my little studio apartment, I was told to take down my pride flag out of my patio door window which was unacceptable. They will tell you water isn’t included, but yet they will charge you a water fee every now and then. They enter your apartment more often than they should; you’d swear they were living with you. I came so close to getting the law involved. I came to the point where I did install a camera in my unit; I just didn’t trust them anymore. When it came time to move out, the senseless dilemma that arose with the carpet in my apartment was whether it needed to be shampooed or not when it was already being replaced after moving out. I was not ready to give them my money for such nonsense. This place will take their time deciding on stupid *******; it’s laughable. They also don’t listen it seems as I had to tell them my move out plan a million times. The parking lot in the winter tends to be so glare ice that there is a lawsuit and someone becoming rich due to it just waiting to happen, and I’m hoping it does soon with how Lexington operates because some of it seems illegal. I will add that once your lease is up or you decide to still relocate within Lexington, they will charge you the most ridiculous relocation fee of $500. We aren’t millionaires. I would demand an investigation into this place.

******************************* was a renter at ***************** for 3 years. During that time, he was only ever charged for late rent fees and for insufficient funds. (Other than rent and utilities charges per his lease). Therefore, the comment of, they will charge you for every little thing, including things you wouldnt even think of is simply not true.Mr. LaFleurs lease agreement covered having items displayed in the windows, which is found in the Rules and Regulations 28.a) DO NOT place any sign placard, advertisement or notice to be displayed either inside or outside the building without the LESSORS prior written consent. No solicitation or political signs are allowed.****************** is correct that the water is not included in the rent. Water charges are billed quarterly from *********** Water Utility and allocated equally thereafter to each tenant as listed in the Nonstandard Rental Provisions 5. ****** understands that the complex at which ****** resides at has 122 units. ****** understands that the water bill that the LESSEE receives each quarter will be 1/122 of the total complex bill. ****************** was charged 1/122 of the total bill each quarter accordingly. Saying they will charge you a water fee every now and then is not true, since he was routinely charged every 3 months, not every now and then. Proper 12-hour notice was provided for any entry, which included maintenance, yearly inspections and unit turnover preparations after he gave notice to vacate. ****************** had asked if he needed to have his carpet cleaned because he knew that the carpet had already been measured for replacement. In the meantime, he received a standard move out notice, which covered general information regarding move out preparation including having carpets cleaned. After he questioned this, it was explained to him that the information had crossed paths and he did not have to have his carpet cleaned.Regarding his move out, this process was explained thoroughly and on several occasions. His plans for moving out changed often, which confused matters. For example: he submitted a notice to vacate 2/29/2024 (lease ends 3/31/2024). Then he revised his date to 3/31/2024 (lease end date) but he told us that he was going to be vacated on 2/24/2024 but just wanted to pay March and leave his keys 3/31/2024. We suggested he change his move out date so we can plan accordingly and attempt to re-rent his unit sooner so he might not have to pay all of March. He continued to say no, he just wanted to turn in keys 3/31/2024 but that he was going to move out the last weekend of February. When our Resident Relations team reached out to him by phone, he said he was going to be out the first week of March and even indicated he was not planning to return to the unit. It was suggested again to revise his move out date to the actual date he planned to vacate so we could attempt to re-rent his unit accordingly. This went back and forth a few more times, but he eventually modified his move out date which enabled us to move around some vendor work and his unit ended up re-renting for a move in date of 3/29/2024 (so he received some rent back).We appreciate the years that ****************** was a renter at ***************** and wish him only success in his future.

Renting straight from a Greed-filled ***** From our day of move in, unit carpets not cleaned. To the disposal going out and us having to buy our own disposal which will have to stay in the unit when we leave Their cabinets falling off due to poor craftsmanship, yet charging us . And now three times our unit has lost power and there’s no getting a hold of any mngt. Especially over the weekends. This past summer we were left in 90+ degree weather with no AC and no power for 29 hrs. Now again last week, in Wisconsins frigid temperatures with no heat or power Apparently it’s to just our unit yet won’t fix, the root of the problem they keep just putting a Band-Aid on it. We have the biggest unit floor plan of the property and yet the smallest pantry for a supposed family of 6 that would fit in here. There’s two laundry rooms, which is completely unnecessary and a waste of space. This was not pictured when shopping on their website prior to moving in. The heating and cooling units are attached to the wall which in turn messes up the whole feng shui of putting in furniture properly. I feel like I’m in a Motel 6 hotel with them cutting on/off all day & night. They do very frequent inspections 4 cleaning the vents to these units and exhaust vents in the bathroom but yet don’t want to fix the broken kitchen drawers or disposal and/or plumbing issues when we’ve been here less than a year. . Upon moving there was a 12 month lease now they’re only offering 11 and 22 month lease or threaten to raise your rent by $175 a month. Couple neighbors have expressed that they were one and two day late for Rent and they got a a fee & a five day eviction notice, No employees work on property nor do they even have an office to inquire in. Less than a month ago I witnessed a whole 2nd floor patio fall onto a U-Haul truck and it took them over a week and a half to get the broken wood off the property. If that one patio fell. I’m sure every patio is on the verge of falling the same way!

****************** has not installed her own disposal on or before the date of this review because she put in a work request on December 13th, which is a week after she wrote this letter. She also has never been charged for any cabinet repair. The loss of power was on the exterior of the building and required an electrician, and she was able to reach the office firs thing in the morning and speak to the manager. There was only one entry for the vent cleaning. At the time ****************** chose to renew her lease, her rent increased by $50, not $175. The damaged deck was due to a UHaul truck hitting it, not of the deck falling off. Accuracy is very important when making false claims against a company. Thank you, Lexington Management

I applied for an apartment through this company located at *** ******** ******* ************* ************. I had read the reviews I decided to pull out because the reviews were very scary & wanted my self & son to be in a not only safe area, but safe home. This week coming up will be three weeks that I have attempted to get back my deposit which they refused to return but every time I call they tell me it has been sent out! Next step my attorney & court. The reviews were so true when someone or several people said beware they like to keep peoples money and not return it so sad because when they took my money, they literally took it out immediately but now I can’t get my money back and I have been given nothing back excuses, and lies.

****************** has mistaken our company for a similarly named company located in ******** ***********. Our company (Lexington Management LLC) is located in *********, and we only have properties in *********.We believe the company she is looking for is Lexington Partners LLC.We had asked for this review to be deleted from our profile.

Probably the worst place to ever live. When we first moved in it was dirty and they didn't even have the whole apartment fixed from the previous tenants. Maintenance takes forever to repair and when they do fix it, it is either the wrong thing or they break it more. Example, shower in the master bathroom (we made sure we told them which one) was having issues with the water not being hot enough. Put in a request and they came in maybe a month later and "fixed" the one in the hallway and the master no longer had any hot water. Put in a second request and took then another month to come out to fix it. Another example, started having issues with the toilet seal being bad. Put in a request for the master toilet, and they repaired the sink... They also cheaped out on snow removal our last year after raising rent. Very unsafe conditions with snow being cleared days later and ice everywhere and surprised no one was injured. The move out process was awful had around 15 showings and felt like we didn't get to enjoy our apartment for the last 2 months we lived there. After doing the final move out they came up with a list of issues 90% them being dust. Charged us $400 for 4 people to clean for 2 for dust, no damages either. Also tried getting us to pay for carpet cleaning after telling us they were going to replace the carpet that should of been replaced years ago. Charged us for light bulbs, because they weren't the ones they wanted, and never provided a list of what to replace with, just said they had to match. This was taken care of after we fought the charges. Charged us to fix the drains even after it said on the first final inspection it was good and then after we fought the charges they created another inspection that stated maintenance needed to check. We we ended up having to pay more than our security deposit and had to deal with rude people who took forever to respond back. Would give 0/10 stars if I can would would never recommend these apartments to anyone.

The follow is a reply to Mr. ******** review:After doing the final move out they came up with a list of issues 90% them being dust.1.Floors Throughout the unit the vinyl floors needed to be cleaned 2.Appliances The inside and the outside of the refrigerator, microwave, oven, washer, and dryer are all visibly dirty with food particles, crumbs, dust, hair, and residue in the photos shown in the final inspection. Each appliance can take anywhere from 1-3 hours depending on the size, cleaning needed...etc 3.In the kitchen there were the following items left behind: waffle iron, trash, ******* Wrap, boxes of baggies, tools, a drawer full of hot pads, books, straw, food particles, spatula, plastic containers which means none of these drawers and cabinets were cleaned at all 4.Baseboards and Trim Throughout the unit the baseboards and trim were heavily dusty and built up. This can be a very time-consuming task to clean.5.Bathrooms The toilets are visibly dirty with hair, marks, and waste particles. There are marks and residue on the sinks and countertops. Both the shower and tub showed stains and soap scum that needed to be cleaned 6.Light switches & outlets the switches throughout the unit show marks, food residue and dirt build up 7.** Units The ** had dust built up and needed to be cleaned 8.Patio door showed dirt marks and the tracks had built up dirt 9.Garage The garage flooring showed stains, marks, and dirt build up. Additionally, the door and outlet/switch was visibly dirty and needed to be cleaned Charged us to fix the drains even after it said on the first final inspection it was good and then after we fought the charges they created another inspection that stated maintenance needed to check This is not true. The final inspection always stated maintenance needed to check the drains.The move out process was awful had around 15 showings and felt like we didn't get to enjoy our apartment for the last 2 months we lived there.This is also not true. There were only 5 days that there were scheduled showings, not 15.Although we are grateful for his 2 year tenancy with us, it is unfortunate that the move out inspection did not go as perhaps he had hoped. We wish ****************** the best in his new home!

We loved the large space. The apartment itself was very spacious and in reasonable condition. Our biggest problem was with management. **************** was far from actual management and they were highly unavailable. The worst instance was when the heat went out for many days over the Christmas holiday during negative temperatures. There was zero communication about when it would be fixed. After multiple attempts to contact we received and tiny space heater that barely did anything. I understand that it was around a holiday, but it had gotten to a dangerous point. We were happy with the space we got for the price, but if their rates go up much higher I would not recommend these apartments.

****, our records show that you called our offices on 12/23/23 and spoke with our facilities department. You reported that there was no heat. Our vendor, *************, was dispatched to the property that same day. You were also given a standard sized space heater in the interim.All of this means you were able to easily reach us by phone, that someone from our staff visited you personally with a space heater, and that the vendor was out to fix the problem all in a professional, timely manner. To say there was "zero communication" and "highly unavailable" is simply not true. We wish only the best for you in your new home.

I fully understand we signed a lease reading all terms, but after moving in, it was a battle with management about every topic they didnt like, or if we had issues within our unit. Being yelled at for command strips, quiet hours, guest parking, being forced to have 9 hours open during the day if maintenance or management needed to come in for something, and fighting with them about kenneling my *** cats for 9 hours, which was never going to happen. I had an indoor camera which showed management walking all around our unit with their shoes on, bringing in excessive people to look at replacing the carpet for the next tenant, and those guests of management being a bit too comfortable staring around at our property, and not the floor for the carpet. I unfortunately had the experience of a negative co-tenant abandoning responsibility of cleaning to obtain our security deposit back, and when discussing with management, specifically ******, was met with rudeness, confusion, and like always, its corporates issue, not ours. Being sent threatening letters about odor disturbance on our entire building floor, threatened with fines about almost anything you can think of, and yet they pry and beg to see where you moved to next and beg you to come live at the property once your lease ends. For 4 days, teenagers were using the underground shared garage as an auto body shop, and property manager ***** did not take action about it until multiple tenants reached out stating the stairs were blocked, there was oil on the ground, and we wanted the vehicle towed. Definitely no positive environment found at Cobblestone Creek. I read another review and laughed because my friends and family would say the same, that we lived in a glorified Dorm housing building. It may be a little cheaper in this area, but I wouldnt recommend Cobblestone Creek or the sister apartments Fountain Ridge to anyone. I lived there for 1 year to the date exactly.

*****,It is disheartening to read this review, and we are sorry to hear your experience at Cobblestone Creek was not up to your expectations. The staff on site was also surprised to read this review and stated that all of the interactions with you were pleasant. I see that you received your deposit back in full, minus your final water bill. I realize that you have already moved out so there is little we can do to resolve any outstanding issues, but we wish you only the best. Thank you for being a valued resident.