Complaints

• Initial Complaint

  09/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am disputing invoice #********* from ULINE, as the item was never delivered. Despite multiple attempts to resolve this issue, including conversations with both ULINEs customer service and the collections agency, no resolution has been reached.I spoke with ***** today (09/23/2024) regarding this matter and previously discussed it with ******* ********-****** on February 2nd. Both times, I was referred back to ULINE customer service without a proper resolution. I would appreciate your assistance in addressing this matter promptly.Collection details are as follows:ULINE - Balance $54.68 Reference File: ******** Contact: ******* *******, Collections Team Lead Specialist, ******************************************** Phone: ************ Thank you for your help.Sincerely,***** W Elzoghabi ************.

  Business response

  09/24/2024

  We have contacted the customer and issued a full credit for the invoice.  A copy of the credit will be emailed to the customer for his records.

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered supplies from uline supplies. They advertise products being sold by the case. But sell individual product. For example I ordered 13 cases of masking tape. 3 cases of caulking, 3 cases of masking paper and 3 cases of 3m painters film as they advertised. It arrived today and I got 12 rolls of tape, 3 rolls of plastic 3 tube's of caulking and 6 rolls of paper. As written o. Their website in the description qty per case. They are misleading customers intentionally.

  Business response

  09/13/2024

  Two of our managers have spoken to this customer.  We emailed him prepaid ******************** labels on 09/12 so he may return the items for a full refund.

  Customer response

  09/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am rejecting their offer as the full refund will not correct their website misleading other people from being misled that they are ordering cases of product when in reality they are way over paying for individual items.  This companies web site needs fixed and correct verbiage use so people are not misled anymore. This is an issue that will not be resolved if I simply accept the refund. This company knows what they are doing is wrong and continues to do it anyways. I sent the screen shots with my original complaint as well as stated that fact in the original complaint. The refund does not fix their websites verbiage. *** the website and provide a full refund and I would be satisfied. I intend on se ding the package back 9/14/2024. But cannot do anything until I am paid by my customer for whom I ordered said materials for their job. The fact that what I ordered is not what was delivered delayed my completion of my job by 4 days. That is a problem uline caused with their false advertising and wrong verbiage on the website. Correct that and we can move forward. 
  
  Regards,
  
  ******* *********

  Customer response

  10/02/2024

  I kept the materials, and will leave my review of this poor excuse of a company posted to the public. As for where things stand now, I am still unsatisfied with their customer service and quality of materials. There is nothing further.

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is my second complaint with BBB against this business in 90 days. They continue to send very thick and completely unwanted, unsolicited catalogs and will not stop. I filed a complaint, then I moved and I have been at this new address for LESS THAN A MONTH, only a few weeks, and they are already sending these catalogs again to the new address! How in the heck do they even have this information? They must be stalking me in ways that are terrifying and absolutely invasive, creepy and I question the legality of itl. In fact, this is STALKING. It has crossed so many lines at this point that i am now fearful of how and why they are obtaining this information and how else they are using it. I have NEVER ordered from this company and have never given them this address. I barely updated it, so I have NO IDEA how they have it. I am frightened by this to be honest, and very upset. I am considering legal action at this point because of how scary and invasive it is. They have NO BUSINESS accessing my private information for ANY REASON. I hereby REVOKE their ability to access my private info, and order them to CEASE AND DESIST IMMEDIATELY. No more contact, ever. No more stalking my personal information. These catalogs force me to pick up mail at the post office because they are too big to fit in my home mailbox, and I'm not playing that game. I want this company to completely remove me from the database, however they obtained it, and LEAVE ME ALONE, FOREVER. I want NO MORE STALKING, HARASSMENT OR CONTACT FROM THESE CREEPS. And they are indeed creeps. This is truly frightening and unnerving. This company needs to be shut down.

  Business response

  08/29/2024

  We have processed a request to remove the address above from our mailing list.  I also left a voice for ***** to contact us for further assistance. We will be happy to help remove her from our mailing list.  

  Customer response

  08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  

  i absolutely DO NOT ACCEPT THIS RESPONSE because Uline has now been calling my personal cell phone (because BBB required it and shared it with them so now they have that too!!!) and now they have been calling my cell phone relentlessly for the past 2 days.  At this point, this is CRIMINAL HARASSMENT and I am pressing criminal charges against them with law enforcement agencies.  Ill also be filing complaints against the BBB for sharing my personal contact information and adding to the problem, enabling them to stalk and harass me even more.  Shame on all of you.  I

  am also considering a class action against Uline at this point since they seem to enjoy harassing people and clearly need deterrent other than complaints. Maybe a good lawsuit would put a stop to this criminal behavior.  We are about to find out!!!

   

  DO NOT F****** CALL ME AGAIN.  EVER.  
  
  Regards,
  
  ***********************

  Business response

  08/30/2024

  We have processed the request to remove the address from our files. 

• Initial Complaint

  08/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  August 19th 2024 - I submitted an order for delivery to my residence, around 5pm. The order shipped around 8:50pm from *********, **. Around 11:50PM, I contacted customer support to ask for ********************** I was given two options - return the items myself, using a contracted service or wait to reject it when it arrives. I was told I would have to pay ***************** costs. ($249 & $249) August 20th 2024 I waited around all day and the driver never arrived. I contacted the trucking agency to ask if they could return the items, instead of driving to me, they never responded. August 21st 2024 I contacted Uline for an update on the return and they mentioned the driver would arrive to my address, between 8-5pm. I explained how frustrating it is to have to stay home and wait for an order, Im returning anyways. I was then told that they would contact the dispatch and inform the driver, I might not be there to reject it. Why didnt they do this in the first place? I feel completely taken advantage of. ************ is only 4 hours away from me. They had more than a business day to coordinate the return, before it reaches me. They are obviously trying to continue the delivery process, to charge me $249 when it is completely unnecessary, as I requested a return long before the delivery window. The shipment history is all over the place. The order was shown as unscheduled all day yesterday on the website tracking, yet today it is now scheduled for delivery. I will gladly pay the delivery fee, but I do not feel it is right for me to pay the return fee. I allocated them PLENTY of time to adjust the order before it started its final transit to me. My order has been shown in the return column on the website, since I contacted them on the 19th. Why in the world would they continue to ship it to me, knowing I asked to return it. It is obvious they had the ability to contact dispatch the whole time, yet chose until last minute to make any attempt.

  Business response

  08/30/2024

  We attempted to contact **** via phone three times, and sent an email, to apologize for the miscommunication.  Opportunity has been addressed internally.

  Customer response

  08/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  For several years our business has received unsolicited catalogs from ULine. Their catalogs are quite large and take up our small post office box. This latest one an inch thick. Not only does this cause us to have to stand in line for overflow mail but it has caused injury to our hands in trying to get them out of the box. I have called once or twice a year to request to be taken off of the mailing list and explaining the trouble it causes. They always assure me that have taken us off the list but withing a matter of months I receive another one. To continue to ignore reasonable requests made multiple times to put a stop to something that is causing undue hardship is not acceptable. I need to be contacted by someone in the position to correct this harassment permanently.

  Business response

  07/19/2024

  We contacted ***** and advised her we will remove her from all future mailings.  Issue has been resolved.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Uline has sent me a big thick magazine / catalog. I never authorized for them to send me their junk mail. I have never dealt with them ever so I don't know why they think it is okay to send unauthorized junk. This item is large and takes up half of my mail box. I want them to remove me from their contacts and to immediately stop sending me any of their junk. On the Catalog it shows Customer# ********** and Priority code *****. It is also addressed to my LLC Shot by *** Photography and photo booth services. Please see the attached image of the back of this thick catalog.

  Business response

  07/11/2024

  We attempted to reach the customer via phone but were not successful.  We have sent her an email to advise that we will remove her from all mailing lists moving forward.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Purchasing my information and spamming me with catalogs that I have to dispose of at my own expense. They have clearly been purchasing information from **** because I only send business related mail through **** from ONE address. Unacceptable. I get 3-4 on each cycle of catalogs!

  Business response

  05/21/2024

  Good morning, We are happy to remove the mailing address from our mailing list.  Please give us a call at **************. We will process your request for removal from the mailing list. 

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 40' x 60' "Heavy Duty Woven Poly Tarp" (Model S-*****) on September 27, 2023. It was used as ground cover for a skating rink. 1) This is hardly water resistant, and I would say this tarp is closer to the "sieve" family than the "tarp" family. That's not the issue, though... 2) After one season, the tarp tore apart when putting it away for the summer. It had lost its "heavy duty" rating over the winter. 3) It is not vermin-proof either. The first time I've ever seen mice eat a tarp. Uline stated that the product did not have a warranty and that I could not get a refund. Do not waste your money on this product, as disposing of garbage can be expensive.

  Business response

  05/02/2024

  Completed a quality check on existing stock and found all meet specifications. Item is meant to be water resistant, but is not water proof.  We were unable to reach customer, sent an email to advise a 50% credit was issued on his order for customer satisfaction.

  Customer response

  05/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  IMMEDIATELY suppress address and CEASE and DESIST ALL catalogues being sent to ************************************************************************** and NEVER send another catalogue to this ADDRESS again! The 50+ businesses you feel fit to harass every month DO NOT EXIST at this address and we're sick and f****** tired of receiving 50 pounds of catalogues dumped in our lap every 3 weeks!

  Business response

  04/04/2024

  We attempted to reach the customer to obtain additional information to suppress catalogs, like a company name or suite #, but the phone number provided was invalid.  The address given is a general address for several businesses, many of which are current Uline customers, and without identifying information there are no additional steps we can take.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive had an account with ********************** for over two with good business credit. Place an order for under $1,000 and I get a call saying the I have to pay $800+ as a partial payment because I previously only placed two orders for very low amounts. I feel that Im be singled out and discriminated on because of my ethnicity and Muslim name. I say this because I have a net 30 account with this company and was never given a balance until today! Which is very odd. I was told is was only $100 which is outrageous. I then asked for a manager or supervisor from the agent named ***** and he assured twice that he was getting his manager only to transfer me to another customer service agent that he said was a manager. He purposely lied and I have it recorded and Im willing to use in court as evidence. Ive never heard of a net 40 account that you are not given an account limit to use for the purchase of products. Why am I just being told after two years no emails letters calls or text explaining this. Its only because I placed a new order totaling $900+ under $1,000 so now they feel as if Im not responsible to pay when its never been a payment issue and they never told me the proper account information

  Business response

  03/06/2024

  The order in question was held by our ***************** due to lack of business and commercial trade information.  There were also indicators that could present risk and/or fraud, which necessitated prepayment.

  Indicators: Billing address differed from the D&B address.  D&B report included a note of potential fraud.

  While we understand the customer was upset, we cannot offer payment terms other than credit card.  We recommend customer follow up with D&B for more information.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩