ComplaintsforUline
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Complaint Details
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Initial Complaint
07/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
For several years our business has received unsolicited catalogs from ULine. Their catalogs are quite large and take up our small post office box. This latest one an inch thick. Not only does this cause us to have to stand in line for overflow mail but it has caused injury to our hands in trying to get them out of the box. I have called once or twice a year to request to be taken off of the mailing list and explaining the trouble it causes. They always assure me that have taken us off the list but withing a matter of months I receive another one. To continue to ignore reasonable requests made multiple times to put a stop to something that is causing undue hardship is not acceptable. I need to be contacted by someone in the position to correct this harassment permanently.Business response
07/19/2024
We contacted ***** and advised her we will remove her from all future mailings. Issue has been resolved.Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Uline has sent me a big thick magazine / catalog. I never authorized for them to send me their junk mail. I have never dealt with them ever so I don't know why they think it is okay to send unauthorized junk. This item is large and takes up half of my mail box. I want them to remove me from their contacts and to immediately stop sending me any of their junk. On the Catalog it shows Customer# ********** and Priority code *****. It is also addressed to my LLC Shot by *** Photography and photo booth services. Please see the attached image of the back of this thick catalog.Business response
07/11/2024
We attempted to reach the customer via phone but were not successful. We have sent her an email to advise that we will remove her from all mailing lists moving forward.Initial Complaint
05/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was browsing for business supplies online, and was going to purchase from Uline, but when I got to the shipping page, their shipping was outrageous so I decided to shop elsewhere rather than pay their expensive shipping. I never created an account. I did not purchase anything, and in fact, I opted out of everything because I have no interest in doing business with them. Just this past week I have received 2 very thick catalogs from them. I never requested a catalog and do NOT want one. My biggest issue at this point is that since they sent these huge catalogs, it takes up my entire mailbox and there is no room for the rest of my needed mail. The carrier has refused to deliver, and I now have to go to the post office to pick up my actual mail. I work full time. The post office is only open when I am at work. I now will have to TAKE TIME AND PAY OFF FROM MY JOB in order to go to the post office to pick up my actual necessary mail because of Uline mailing me catalogs that I never wanted. I am beyond angry. I WANT NOTHING TO DO WITH THIS COMPANY AND THEIR MISUSE/ABUSE OF CUSTOMER INFORMATION. They need to STOP MAILING CATALOGS. I DO NOT WANT ANOTHER CATALOG FROM THEM, EVER. I will NEVER do business with a company that does this. The only thing I did was input my address for shipping and then never even purchased because of their expensive shipping. Why on earth are they sending out catalogs like this? And it wasn't even one catalog, it was TWO catalogs in less than a week. STOP.Business response
05/28/2024
We have suppressed the address provided by ********************* and they will no longer receive catalogs.Customer response
05/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never should have received these catalogs in the first place, and after reading other complaints, it looks like this company continues mailing unwanted catalogs for years after they promised to stop. They can cease and desist immediately and permanently or I will see them in court.
Regards,
*********************Initial Complaint
05/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Purchasing my information and spamming me with catalogs that I have to dispose of at my own expense. They have clearly been purchasing information from **** because I only send business related mail through **** from ONE address. Unacceptable. I get 3-4 on each cycle of catalogs!Business response
05/21/2024
Good morning, We are happy to remove the mailing address from our mailing list. Please give us a call at **************. We will process your request for removal from the mailing list.Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a 40' x 60' "Heavy Duty Woven Poly Tarp" (Model S-*****) on September 27, 2023. It was used as ground cover for a skating rink. 1) This is hardly water resistant, and I would say this tarp is closer to the "sieve" family than the "tarp" family. That's not the issue, though... 2) After one season, the tarp tore apart when putting it away for the summer. It had lost its "heavy duty" rating over the winter. 3) It is not vermin-proof either. The first time I've ever seen mice eat a tarp. Uline stated that the product did not have a warranty and that I could not get a refund. Do not waste your money on this product, as disposing of garbage can be expensive.Business response
05/02/2024
Completed a quality check on existing stock and found all meet specifications. Item is meant to be water resistant, but is not water proof. We were unable to reach customer, sent an email to advise a 50% credit was issued on his order for customer satisfaction.Customer response
05/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
04/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
IMMEDIATELY suppress address and CEASE and DESIST ALL catalogues being sent to ************************************************************************** and NEVER send another catalogue to this ADDRESS again! The 50+ businesses you feel fit to harass every month DO NOT EXIST at this address and we're sick and f****** tired of receiving 50 pounds of catalogues dumped in our lap every 3 weeks!Business response
04/04/2024
We attempted to reach the customer to obtain additional information to suppress catalogs, like a company name or suite #, but the phone number provided was invalid. The address given is a general address for several businesses, many of which are current Uline customers, and without identifying information there are no additional steps we can take.Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive had an account with ********************** for over two with good business credit. Place an order for under $1,000 and I get a call saying the I have to pay $800+ as a partial payment because I previously only placed two orders for very low amounts. I feel that Im be singled out and discriminated on because of my ethnicity and Muslim name. I say this because I have a net 30 account with this company and was never given a balance until today! Which is very odd. I was told is was only $100 which is outrageous. I then asked for a manager or supervisor from the agent named ***** and he assured twice that he was getting his manager only to transfer me to another customer service agent that he said was a manager. He purposely lied and I have it recorded and Im willing to use in court as evidence. Ive never heard of a net 40 account that you are not given an account limit to use for the purchase of products. Why am I just being told after two years no emails letters calls or text explaining this. Its only because I placed a new order totaling $900+ under $1,000 so now they feel as if Im not responsible to pay when its never been a payment issue and they never told me the proper account informationBusiness response
03/06/2024
The order in question was held by our ***************** due to lack of business and commercial trade information. There were also indicators that could present risk and/or fraud, which necessitated prepayment.
Indicators: Billing address differed from the D&B address. D&B report included a note of potential fraud.
While we understand the customer was upset, we cannot offer payment terms other than credit card. We recommend customer follow up with D&B for more information.
Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
See details of issue attached (as well as supporting documentation).Business response
02/07/2024
This complaint is for ****** refrigeration Phone Local: ***************. Please reassign to correct company.
Address
***************************************
*********, ********* 53223
Phone
Local: ***************
Email
Sales: ****************
Service: ************************************************************************************************************************************
Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I BOUGHT A INTERNAL FENCE, THEY PROMISE DELIVERY NEXT DAY.THEY DID NOT SHOW UP THEN I CALLED COMPANY AND TOLD THEM I HIRED CONTRACTORS I HAVE TO PAY THEM THEY GIVE SOLUTION PAY EXTRA WE WILL DELIVER SAME DAY , I ACCEPT THEIR PROPOSAL , THEY CHARGED ME ***** MORE .THEY DID NOT DELIVER AGAIN.THEN THEY SHOW UP NEXT MORNING **** AM WE OPEN AT 10.00.I HAD TO PAY CONTRACTOR ******,TWICE THEY CUSTOMERS SERVICE PEOPLE SO RUDE AND UNFROFESSIONAL THEY SHOULD PAY ME 4 ****** I LOST BECAUSE OF THERE FAILURE NOT TO DELIVER AS PEWR THERIR WORDBusiness response
12/28/2023
The original order was placed on 12/19, but was held overnight by our ***************** due to possible fraud. Order was released on 12/20. Customer wanted order to deliver 12/20 and Uline offered to look into same day options but declined to pay the courier fees. Customer declined to pay the same day rate of $973.52 and agreed to standard, one day delivery, with ***** Freight.
***** Freight delivered the order on-time on 12/21 at 10:13am.
Our CS team has since reached out to this customer, confirmed he received the item, and issued a full shipping credit of $60.39.
Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Got a 60 days past due notice today. I contacted Uline to tell them I processed a payment with a valid, and funds available card on the 16th of November. At uline's 45 day **** that makes no sense. I was actually 25 days past due since the due date was October 22. ******** law states that 30days after the "due date" is considered delinquent. I made the payment immediately after receiving the email notification. Fast track till today on the 27th of November I received another email (Provided) saying I was 60days "past due". "Due" would be when its owed "past" means the date after being due. So at this point its only 35 days. I called uline to get this mess figured out. The agent tried to get me to admit blame. Clearly this is a 100% uline issue and I made the payment through ulines website(Provided) as advised by the agent I called that day. Uline sent me nothing saying that the payment was not processed or any issues. Then when I spoke to the agent they told me they would not tell me anything. In my honest opinion is negligent business practices if this re**** from the agent is true. I was then told a completely different card number was processed from the one I entered. This card has been cancelled for at least 2-1/2 to 3 months prior to payment. I spoke to a supervisor and was told they processed the correct card not the old one??? This correct card has no issues with funds or holds since I use this card all the time and $110.25 is a minuscule purchase.Resolution:I expect Uline to backdate this issue to the 16th of November as being paid in full and Report this account accordingly. They use US credit services I have no way of contacting or getting a report from. Uline has made it clear they are going to continue to be negligent, and not do anything to report the revised information to the credit agencies. So this is why the report was created. If this issue is not rectified I will be conducting business else ware and this issue will be escalated.Business response
11/28/2023
We have reached out to this customer to advise the payment date on this invoice will be changed with reporting agencies to 11/16/23. Customer was happy with the follow up and appreciated our actions.Customer response
11/28/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Contact Information
Customer Complaints Summary
41 total complaints in the last 3 years.
13 complaints closed in the last 12 months.