Complaints

This profile includes complaints for Uline's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Uline

  12575 Uline Drive Pleasant Prairie, WI 53158-3686

• 

  Uline Canada

  3333 James Snow Pkwy N Milton, ON L9T 8L1

• 

  Uline

  Eagan, MN 55121

• 

  Uline Canada

  3333 James Snow Pkwy N Milton, ON L9T 8L1

• 

  Uline Shipping Supplies

  2200 S Lakeside Dr Waukegan, IL 60085

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue is Uline's inability to remove me from their mailing lists. I have called multiple times over the last 7 years to remove all my businesses from the list but I still get every single catalogue to all my business addresses. I am sick of their careless attitude with the environment and they should be fined for all the garbage they create.

  Business Response

  Date: 04/24/2025

  We spoke with the customer and advised her address would be removed from future mailings.

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund on this order ********? for $700.28 because uline acted with extreme negligence in multiple ways. My order seems to have been shipped to the wrong person and wrong place I do not know how this shipping address got on this order. Your system may have malfunctioned and mixed up peoples orders? My billing and shipping address is ******************************************************************* ******* ending in 1668 does not have a billing name of ***** or an address in *******. My name is **** and my billing for the card is ***** and Im sure you can see in your system that it just have been a mismatch. Idk how the wrong info got transmitted You charged my card but I do not know how since judging from the order email it says the wrong shipping and billing address. I am not in *******. My card billing is zip code ***** This seems very negligent of uline not to flag an order that must have shown you to have card info mismatch.Additionally the photo of the delivery on *** tracking page is unknown to me and I do not know why you allow shipments to just be left on porches. A $700 order should require signature! More negligence. You have no clue whatever where *** delivered this package since the photo shows no address or unit **. I have a home and not an attached unit like that photo on *** tracking suggests an apartment. I even drove to the location and there is no package on the porch and no one answers and it doesnt even look like the location in the *** picture. The picture fails to show a #** unit but I found multiple #**s in this neighborhood I need to request a refund on this failed order. Merchandise was not received as not only was my shipping address not used but the billing address for my card was not even used but you still proceeded with the order instead of alerting me to the issues & whatever was delivered was not to me and at this point I am reporting a lost stolen package . Please refund this order as other arrangements have been made at this point

  Business Response

  Date: 03/31/2025

  Uline Finance Team performed review of order entry and determined customer registered account using *******, CA as the billing and shipping address on 03/28.  Customer logged into the account over the next two days to track the order, which delivered on 03/29. On 03/30, the account's billing address was changed to ***** ******.  Uline has confirmed all activity on account was entered by the user; not system error. At this time, invoice dispute is being handled by our ****************

  Customer Answer

  Date: 04/05/2025

  Listen, the issue you are distracted by in your response really has nothing to do with the bottom line.
  
  Even if you do not want to take responsibility for your system malfunctioning and shipping to an address that was not mine, & then was so negligent to ship without signature required, then regardless, I was still reporting a LOST / STOLEN / WRONG DELIVERY!!! How can you not take that seriously and open an investigation? You are very dismissive & do not put the customer first. There was no proof of a delivery to the correct address, whatever address was on that order. The photo shows nothing.
  
  However, there has been an update and even your own Uline order page shows RETURNED TO SENDER.
  This is probably because unlike you, *** took this seriously and retrieved the package from wherever they delivered it and it was returned to ULine
  
  I am still waiting on a refund of this failed order and due to your disrespect and lack of care on this issue, I will not be using uline again. Please refunds this order immediately in light of the fact that the evidence now shows RETURNED TO SENDER and most definitely merchandise was not received.

  Business Response

  Date: 04/07/2025

  Uline's Finance Team has been in communication with the individual.  Our warehouse confirmed Uline items were not returned.  All additional communication will be handled by our Finance Team.

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are in our seventies, and retired. I have contacted ULINE by phone, by mail and by their Contact Us online address. I have repeatedly asked for the THINK HEAVY CATALOGS to S T O P coming to and address where the business has not been for 5 YEARS. But we still have to lift the f****** thing out of the mailbox and drive it to the dump. Such a SIMPLE request - a click of a few lines in their computer mainframe. But TOO MUCH TO ASK. on the catalog : customer: ********** PRIORITY CODE ***** NO SUCH BUSINESS HERE. F I V E Y E A R S We have been told since 2020 that the address was removed. Same garbage still keeps coming. Our time ******* to get rid of the thing to the recycling dump. Wonder how many expensive unwanted , invalid companies still get this catalog. at what expense. S I C K O F I T

  Business Response

  Date: 04/01/2025

  Hello,

  It is troublesome to hear this customers challanges. 

  I wish I could be of assistance however, the complaint they have filed is in regards to Uline distribution. 

  The catalog they are referencing is not a U-Line refrigeration product or catalog. Uline distribution is also located within **, so I completely understand the confusion.

  I hope with this information they are able to follow up with the correct individuals.

   

   

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a phone call to Uline asking about 1 specific item. Then I get a large catalog in my mail. I emailed them and told them to stop sending. They asked me for a code on the mailer and I told them I had already put in the recyling. They told me they cannot stop the catalog or any contact without that number, which, of course, is bs. I want them to leave me alone and stop sending me mail. customer.service ****** (8 minutes ago)to me Hello ******,I am sorry but we are unable to stop the mailing without the customer number on the back of the catalog.Sincerely,**** *.Uline Phone ************** ******************************

  Business Response

  Date: 03/27/2025

  Spoke with customer to confirm they have been removed from mailing list.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order today and tried to cancel it 2 hours later and was told I would be responsible for the shipping costs associated with it when it isn't even shipping until Monday. This is outrageous. They also told me they can't stop it from shipping ON MONDAY, when its Saturday, and I would have to find a way to send it back. This is equally outrageous.

  Business Response

  Date: 03/26/2025

  We have spoken to the customer to advise the shipment will be returned and credit issued.  A follow up email was sent to inform customer credit was issued prior to return for customer satisfaction.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We keep getting multiple Uline Catalogues sent to our address under a variety of names, not all with our company name. Some are employees that have not been here for years. I have called Uline and they need the number on each catalogue in the blue box to cancel them. I tried to get them to cancel all to our Company and they said there is no way to do that. They cancel a few names then start sending them in someone elses name. We also get them for other companies at our address that have not been here for years as we have been at this location for over 10 years. This is a total waste of paper and not environmentally friendly at all, we are throwing out over a dozen catalogues everytime they send out a new mailing.

  Business Response

  Date: 03/11/2025

  We have spoke to ********* and confirmed we will remove her company and address from future mailings.

  Customer Answer

  Date: 03/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* *****
  

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uline refuses to stop mailing catalogs. We (my husband and I) have called at least three times, maybe up to five times, over a period of years asking to be removed from their mailing list. I received another very large catalog in the mail yesterday. I consider it a safety risk to have mail pouring out of my mailbox, advertising when we may be out of town. Because we do all of our usual business with electronic statements, we get little mail deliveries and don't have a need to do formal mail holds. I also consider it a waste of my tax dollars to be subsidizing commercial mail through their reduced postage ******** say nothing of the environmental waste due to printing and shipping unwanted mail.I request the BBB to help me get Uline to remove us from their mailing list.

  Business Response

  Date: 02/05/2025

  We spoke with the customer to confirm we will remove her from all future mailings.  Issue has been resolved.

  Customer Answer

  Date: 02/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It is disappointing that only after a complaint to BBB, did Uline comply with our request to be removed from thier catalog mailings.  A responsilbe company would have honored our requests without taking this action.
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some packing peanuts almost a year ago. Since then Ive been inundated with mail from uline including giant phone books of items. I have emailed them asking to stop multiple times and I am still getting mail.

  Business Response

  Date: 01/09/2025

  We have removed this customer from our mailing list.  An email was sent to the customer to advise.

• Initial Complaint

  Date:09/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing invoice #********* from ULINE, as the item was never delivered. Despite multiple attempts to resolve this issue, including conversations with both ULINEs customer service and the collections agency, no resolution has been reached.I spoke with ***** today (09/23/2024) regarding this matter and previously discussed it with ******* ********-****** on February 2nd. Both times, I was referred back to ULINE customer service without a proper resolution. I would appreciate your assistance in addressing this matter promptly.Collection details are as follows:ULINE - Balance $54.68 Reference File: ******** Contact: ******* *******, Collections Team Lead Specialist, ******************************************** Phone: ************ Thank you for your help.Sincerely,***** W Elzoghabi ************.

  Business Response

  Date: 09/24/2024

  We have contacted the customer and issued a full credit for the invoice.  A copy of the credit will be emailed to the customer for his records.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered supplies from uline supplies. They advertise products being sold by the case. But sell individual product. For example I ordered 13 cases of masking tape. 3 cases of caulking, 3 cases of masking paper and 3 cases of 3m painters film as they advertised. It arrived today and I got 12 rolls of tape, 3 rolls of plastic 3 tube's of caulking and 6 rolls of paper. As written o. Their website in the description qty per case. They are misleading customers intentionally.

  Business Response

  Date: 09/13/2024

  Two of our managers have spoken to this customer.  We emailed him prepaid ******************** labels on 09/12 so he may return the items for a full refund.

  Customer Answer

  Date: 09/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am rejecting their offer as the full refund will not correct their website misleading other people from being misled that they are ordering cases of product when in reality they are way over paying for individual items.  This companies web site needs fixed and correct verbiage use so people are not misled anymore. This is an issue that will not be resolved if I simply accept the refund. This company knows what they are doing is wrong and continues to do it anyways. I sent the screen shots with my original complaint as well as stated that fact in the original complaint. The refund does not fix their websites verbiage. *** the website and provide a full refund and I would be satisfied. I intend on se ding the package back 9/14/2024. But cannot do anything until I am paid by my customer for whom I ordered said materials for their job. The fact that what I ordered is not what was delivered delayed my completion of my job by 4 days. That is a problem uline caused with their false advertising and wrong verbiage on the website. Correct that and we can move forward. 
  
  Regards,
  
  ******* *********

  Customer Answer

  Date: 10/02/2024

  I kept the materials, and will leave my review of this poor excuse of a company posted to the public. As for where things stand now, I am still unsatisfied with their customer service and quality of materials. There is nothing further.