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Find a Location

Jerry's Truck and Trailer Repair has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Jerry's Truck and Trailer Repair

      644 Starr Ln Roberts, WI 54023-8343

    • Jerry's Truck and Trailer Repair

      4255 S. Prairie View Rd Chippewa Falls, WI 54729-8388

    • Jerry's Truck and Trailer Repair

      1821 Talen St Menomonie, WI 54751-1462

    • Jerry's Truck and Trailer Repair

      PO Box 66 Roberts, WI 54023-0066

    Business ProfileforJerry's Truck and Trailer Repair

    Truck Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Provide light and heavy duty towing, vehicle locksmith services, jump starts, load shifts, truck and trailer repair, mobile truck and trailer repair, and accident recovery.

    Business Details

    This is a multi-location business.

    Find a Location

    Jerry's Truck and Trailer Repair has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Jerry's Truck and Trailer Repair

        644 Starr Ln Roberts, WI 54023-8343

      • Jerry's Truck and Trailer Repair

        4255 S. Prairie View Rd Chippewa Falls, WI 54729-8388

      • Jerry's Truck and Trailer Repair

        1821 Talen St Menomonie, WI 54751-1462

      • Jerry's Truck and Trailer Repair

        PO Box 66 Roberts, WI 54023-0066

      Location of This Business
      644 Starr Ln, Roberts, WI 54023-8343
      BBB File Opened:
      4/26/2011
      Years in Business:
      16
      Business Started:
      9/4/2007
      Business Started Locally:
      9/4/2007
      Business Incorporated:
      9/4/2007
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Jerry's Towing
      • David E. Wilkens, Inc.
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. David E. Wilkens, Owner
      • Jason S, Operations Manager
      Contact Information

      Principal

      • Mr. David E. Wilkens, Owner

      Customer Contact

      • Jason S, Operations Manager
      Additional Contact Information

      Fax Numbers

      • (715) 749-4452
        Other Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/06/2022

      Complaint Type:
      Billing Issues
      Status:
      Unresolved
      On Dec 23rd, 2021 our tractor trailer was subject to the adverse weather pile up on I-94 in *****, **. Our unit ended up in a shallow median on its wheels. Subsequent to the final resting spot the cab mounts of the truck had been broken off. We have many pictures and drone footage of the incident. Other than lifting the cab apart from the frame of truck, the rest was a routine tow job. We received a detailed invoice for $36,000 for a removal that should have been 1/3 of that at most. When contacted, the owner had no interest in negotiating the ****. Our trailer was loaded and other then 1 flat tire was still roadworthy. They would not release our time sensitive load until a cash money transfer was made to their account. We received pictures of the unit after it was in the impound. The remainder or truck and trailer were still hooked together. It was obvious that they were never separated during the transportation to impound. This portion of the invoice was close to $7000.Next, we were charged for 6 hours of every piece of equipment, although we understand there is a 4-hour minimum, we feel the time charged was excessive. The extra 2 hours cost us $8500.$2722 *************** Fee. This charge to make up the ****.$3266 Hazardous/Risk Environment Surcharge. It was explained that this 10% of total invoice to cover the risk of the job. $2700
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      JQ B

      1 star

      06/28/2024

      Jerry's Towing does so many things illegally, it is ridiculous. They drive around looking for cars along the road, and will "steal" any vehicle they come across. They then won't let you know what location they towed your vehicle to (sometimes they choose the farthest location of one of their lots so they can charge more mileage at a rate of $8 per mile). They will let you know the next day so that you have to pay another storage fee of $75 per day. They also charge you an "administrative filing fee" no matter what - which should only be used if the vehicle was towed because it was involved in an accident and photographs were taken for the police. Our vehicle was towed, when we finally found out it was Jerry's who towed it, they wouldn't let us know what location it was, even though we were the registered owners, until the next day. Then when we finally got to get the car back they wouldn't release it because the "price went up." They only accept cash, too. Our car was towed 12 miles for less than 24 hours and we had to pay $631. They were rude, slimy and I hope no one ever has to deal with them. If you have to call for a tow, call ANYONE else but Jerry's. And sit in your vehicle until the right company comes, otherwise Jerry's will "steal" it, saying it looked abandoned.

      Local BBB

      BBB Serving Wisconsin

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