ComplaintsforSentry Insurance Company
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Complaint Details
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Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
car accident may 19 2024 claim no 96a341493-733 waiting for the money for my car and they are ignoring me. there was no rental no medical the car was total my son lost his job because of the accident need to paid for car please help me. thank you.Business response
08/16/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on August 16, 2024. We continue our efforts to fully resolve complainant's concerns. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
*******************
******************************Initial Complaint
07/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Ive been trying to contact my agents for a claim for over a month now regarding a motorcycle accident I was in. Ive provided all the registered drivers information including plate number, vin, and drivers name and address from a verifiable police report. Ive even sent them the police report and pictures of the damages and I have called many times over the past month since the accident and my rep never responds. When I call dairylands 24 hour number I get transferred to several people who cant give me any information and say just wait until my rep answers. Ive been hung up on twice now. All I need is insurance information from the other party in the accident. I originally couldnt get it because it was a hit in run but after obtaining footage from the police they identified the driver. I havent gotten any information back and I paid for my coverage in full for the year. Incredibly frustrated right now.Business response
08/02/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on July 31, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
********************
******************************
Office: SHO - J3/12-19Customer response
08/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I believe this company does not act in good faith, and by reading the automated cut & paste business responses in addition to NOT BBB Accredited - this appears to be procedure.My daughters unoccupied vehicle was hit while parked in front of our home on June 25th, by an individual who presented Daily Land Insurance/Sentry as their carrier to the officer and myself. I contacted DLI the following day to report a claim and gave them extensive information (as painful as they made it) including their policy number. The temporary tag I provided was dismissed and told that doesnt help in addition they were unable to locate the vehicle in their system which was alarming. Days later I receive a letter with jargon stating they need information to determine fault and process to repair my vehicle in addition to state laws, which is also interesting since I initially provided them with the ticket number for their client and stated I had video footage of the accident. By the 3rd I spoke with a lady who proceeded to interrogate me for information I had initially provided for them. When I pressed for a reason for their issue of coverage I was told they could not reach him and that they need the police report to verify the vin number (which takes many weeks). Later, I found the vin number on a picture of the paper license plate and emailed this to help resolve the issue, however there was no confirmation or reply to this email. I did however receive another additional voice message atop of a slue of spam text messages demanding I provide my video evidence and pictures of damage to our vehicle, while ending the call with- they are still having issues of coverage.Any insurance company knows if their client is covered or is not. It is now 15 days in counting that my daughter is without a vehicle, while their client is still driving around. The state I am from, dealerships provide registration with temp tags and requires proof of insurance to leave.Business response
07/19/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on July 19, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
********************
******************************
Office: SHO - J3/12-19Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Called this company March 25, 2024 to have policy cancelled before payment date of policy 3.28.2024. I had to call 2 different times to get policy completely cancelled. Policy number *********** billed amount $579.64 was cancelled prior to new bill date and then at that point your company charge a fee for services and coverage that was never rendered due to me already having an active policy with ***** dated off date 3.29.2024. I have been calling on this issue I am requesting balance due of $579.64 to be cleared due to no balance due and me having active charge already with another company and I had already cancelled the policy prior on 3.25.2024.No balance is due and balance need to be reflected is $0.00Business response
07/18/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on July 18, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
**********************
********************, **************; 54481
Office: SHO - J3/12-18Initial Complaint
07/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The date of occurrence was 5/23/2024 I payed them the required amount which was $330.96 to get started.However I received a quote from another insurance company I call ****** right back (it was like 8 minutes ) and I explained to him I received better rates from another insurance company and that I will not be using his company and I asked him not to put the paper work in. He said ok next few day I received a insurance policy that I clearly explained to him.I didn't want I called the company and spoke with a supervisor (whom was rude) I attempted to explain the situation to her (she state well you may get some of your money back and you may not we will let you know). Now I noticed they sent me ****** refund in which I asked ****** not to put the policy in effect in the first place,but because I didn't want to use their company I should have to pay $80.96 this is unfair because their worker got angry and filed the claim anyway. I ask that I get a full refund.Business response
07/16/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on July 16, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
********************
******************************
Office: SHO - J3/12-19Initial Complaint
06/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I bought a vehicle where the dealership was out near *************************, and I thought the price of insurance seemed too high and I even asked them about it but they said it was considered a newer vehicle is a 2017 Jeep Compass sport 4x4. But not only did I have a problem with the people that sold me the vehicle I'm pretty positive those two places work together, because they said they knew each other really good and that I had to have full coverage. So I went ahead and did what I had to do and I said my account up for auto pay for the 15th of every month so that way I would never miss a payment or be late or have a problem. So I signed up with them around February 10th 2023. And then on July 7th 2023 I received a letter saying thank you for processing a single payment please retain for your records and it shows that I paid for that month but it was early so I was confused on why they could just automatically switch everything up on our original agreement because I have all the paperwork, needless to say it caused a chain reaction of problems. That's when the next letter came stating that my insurance policy would be changing and it would be insured through ************** reinsurance facility. And then another letter showed up a few days later and said to contact my agent which I did and they said that everything was fine and it looked like they had made a mistake by adding another vehicle on my policy but told me not to worry about it that it wouldn't be a bill and when I received the next letter just retain it for your records. They said something about it being a **** Mustang Cobra. So when I received the next letter it actually came with both letters together but one of them was a bill so I went ahead and paid it even though it was early because it said to avoid cancellation renew payment by the 23rd but I had already paid the bill on the 7th. And then the next letter I received said I was paying too much and they couldn't do that under North Carolina lawBusiness response
07/05/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on July 5, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
********************
******************************Initial Complaint
06/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have canceled my insurance policy and I am owed a refund of $538.78 and it had been over two weeks and I have not received my refund I need help getting my money backBusiness response
07/03/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on July 3, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
********************
******************************
Office: SHO - J3/12-19Initial Complaint
06/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
REALTOR *************************** FOR ******** PROPERTY MANAGEMENT LLC CREATED A FAKE PLUMBING INVOICE TO SCAM MONEY IN THE NAME OF THE PLUMBING COMPANY. ******** WAS PAID DIRECTLY BY BESTBUY FOR PROPERTY DAMAGE TO THE RENTAL UNIT WATER HEATER FOR A CLAIM ON FEBRUARY 2024. THEN ON 06/10/2024 I RECEIVED MAIL FOR A POSSIBLE EVICTION FOR UNPAID BALANCE DUE. I SPOKE WITH FLORIDA EMPIRE'S PLUBMING COMPANY REP WHO COULD NOT FIND THE INVOICE NUMBER OR WORK ORDER AS LISTED ON THE INVOICE GIVEN BY ******* AND REQUESTED THAT I EMAILED IT TO THEM. UPON THEIR REVIEW CONFIRMED THAT IT WAS NOT THEIR INVOICE. ******* CREATED THIS FAKE INVOICE TO SCAM ME TO OBTAIN MONIES FROM ME DIRECTLY. THE CLAIM WAS WITH BESTBUY AS A 3RD PARTY WHO PAID THE INVOICE IN FULL YET SHE POSTED THIS FAKE AMOUNT DUE TO THE PORTAL FOR PAYMENT AND LATE FEES NOW TOTALING $681.25 AND THEATING EVICTION AND INSPECTION HARRASSMENT.Business response
06/14/2024
Hello -
This complaint has been misdirected to our company. Based on the complaint details and information provided, the insurance company is Progressive American Insurance Company. We are not affiliated with that company. Please redirect to the proper insurer.
Thank you.
Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My parked car was hit in a parking lot by someone with The General Insurance. I filed a claim using their insurance. This now happened three months ago. The General said that accept liability of this accident and I got estimates within the next two days and sent them to them. The General is very hard to contact. I have received one call from the agent who is in my location. I have since called her multiple times and left messages regarding what my next steps should be and she has never reached back out. I had to contact someone else who is not my representative to move forward with the steps and they always email saying thank you for completing this, we will reach out in 1-2 business days and they never reach back out. My car is still damaged and I'm still waiting to get it fixed because they are so difficult to contact and work with.Business response
06/05/2024
Hello -
This complaint has been misdirected to our company. Based on the complaint details provided, the insurance company is "The General," and the Sentry Insurance Group is not affiliated with this insurer. Please redirect to the proper insurer.
Thank you.
Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband was in a car accident over 2 weeks ago with one of Dairylands insurers. He has been trying to contact the adjuster to ask about how much they would cover for the rental and an update on what they will pay for the damage to our car. My husband is not receiving any return calls from the adjuster. Its as if shes dodging him or taking her time to do her job. Based on the complaints the company seems to be fraudulent and Im willing to give them one more days before I file a lawsuit for them blandly not doing their jobs. Im logging every day, my husbands calls, text and emails go unanswered. They dont even pick up the phone or return calls to their own customers.Business response
06/13/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on June 13, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
**********************
********************, **************; 54481
Office: SHO - J3/12-18
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Contact Information
Customer Complaints Summary
138 total complaints in the last 3 years.
58 complaints closed in the last 12 months.