ComplaintsforSentry Insurance Company
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I bought a vehicle where the dealership was out near *************************, and I thought the price of insurance seemed too high and I even asked them about it but they said it was considered a newer vehicle is a 2017 Jeep Compass sport 4x4. But not only did I have a problem with the people that sold me the vehicle I'm pretty positive those two places work together, because they said they knew each other really good and that I had to have full coverage. So I went ahead and did what I had to do and I said my account up for auto pay for the 15th of every month so that way I would never miss a payment or be late or have a problem. So I signed up with them around February 10th 2023. And then on July 7th 2023 I received a letter saying thank you for processing a single payment please retain for your records and it shows that I paid for that month but it was early so I was confused on why they could just automatically switch everything up on our original agreement because I have all the paperwork, needless to say it caused a chain reaction of problems. That's when the next letter came stating that my insurance policy would be changing and it would be insured through ************** reinsurance facility. And then another letter showed up a few days later and said to contact my agent which I did and they said that everything was fine and it looked like they had made a mistake by adding another vehicle on my policy but told me not to worry about it that it wouldn't be a bill and when I received the next letter just retain it for your records. They said something about it being a **** Mustang Cobra. So when I received the next letter it actually came with both letters together but one of them was a bill so I went ahead and paid it even though it was early because it said to avoid cancellation renew payment by the 23rd but I had already paid the bill on the 7th. And then the next letter I received said I was paying too much and they couldn't do that under North Carolina lawBusiness response
07/05/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on July 5, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
********************
******************************Initial Complaint
06/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have canceled my insurance policy and I am owed a refund of $538.78 and it had been over two weeks and I have not received my refund I need help getting my money backBusiness response
07/03/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on July 3, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
********************
******************************
Office: SHO - J3/12-19Initial Complaint
06/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
REALTOR *************************** FOR ******** PROPERTY MANAGEMENT LLC CREATED A FAKE PLUMBING INVOICE TO SCAM MONEY IN THE NAME OF THE PLUMBING COMPANY. ******** WAS PAID DIRECTLY BY BESTBUY FOR PROPERTY DAMAGE TO THE RENTAL UNIT WATER HEATER FOR A CLAIM ON FEBRUARY 2024. THEN ON 06/10/2024 I RECEIVED MAIL FOR A POSSIBLE EVICTION FOR UNPAID BALANCE DUE. I SPOKE WITH FLORIDA EMPIRE'S PLUBMING COMPANY REP WHO COULD NOT FIND THE INVOICE NUMBER OR WORK ORDER AS LISTED ON THE INVOICE GIVEN BY ******* AND REQUESTED THAT I EMAILED IT TO THEM. UPON THEIR REVIEW CONFIRMED THAT IT WAS NOT THEIR INVOICE. ******* CREATED THIS FAKE INVOICE TO SCAM ME TO OBTAIN MONIES FROM ME DIRECTLY. THE CLAIM WAS WITH BESTBUY AS A 3RD PARTY WHO PAID THE INVOICE IN FULL YET SHE POSTED THIS FAKE AMOUNT DUE TO THE PORTAL FOR PAYMENT AND LATE FEES NOW TOTALING $681.25 AND THEATING EVICTION AND INSPECTION HARRASSMENT.Business response
06/14/2024
Hello -
This complaint has been misdirected to our company. Based on the complaint details and information provided, the insurance company is Progressive American Insurance Company. We are not affiliated with that company. Please redirect to the proper insurer.
Thank you.
Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My parked car was hit in a parking lot by someone with The General Insurance. I filed a claim using their insurance. This now happened three months ago. The General said that accept liability of this accident and I got estimates within the next two days and sent them to them. The General is very hard to contact. I have received one call from the agent who is in my location. I have since called her multiple times and left messages regarding what my next steps should be and she has never reached back out. I had to contact someone else who is not my representative to move forward with the steps and they always email saying thank you for completing this, we will reach out in 1-2 business days and they never reach back out. My car is still damaged and I'm still waiting to get it fixed because they are so difficult to contact and work with.Business response
06/05/2024
Hello -
This complaint has been misdirected to our company. Based on the complaint details provided, the insurance company is "The General," and the Sentry Insurance Group is not affiliated with this insurer. Please redirect to the proper insurer.
Thank you.
Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband was in a car accident over 2 weeks ago with one of Dairylands insurers. He has been trying to contact the adjuster to ask about how much they would cover for the rental and an update on what they will pay for the damage to our car. My husband is not receiving any return calls from the adjuster. Its as if shes dodging him or taking her time to do her job. Based on the complaints the company seems to be fraudulent and Im willing to give them one more days before I file a lawsuit for them blandly not doing their jobs. Im logging every day, my husbands calls, text and emails go unanswered. They dont even pick up the phone or return calls to their own customers.Business response
06/13/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on June 13, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
** *****************
Consumer Affairs Specialist | Legal & Compliance
************ | ************ TOLL-FREE | ************ FAX
*******************************************
Sentry Insurance
**********************
********************, **************; 54481
Office: SHO - J3/12-18Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 4/27/23 i had an auto accident and had to get my car fixed. Before this I had previously called dairyland auto insurance on multiple occasions since the start of my policy and it took Dairyland about 6 months to do a simple address adjustment. They finally decided to change the address after the accident which delayed me from fixing the vehicle, this also caused me to miss some days of work. After changing the address which took a week after the accident, they began to give me a lot of back and forth, the adjuster ******* repeatedly rejects my calls, by the claims employees I was sent back and forth multiple times to other employees. I was also transferred to multiple departments just to get to ******* which would 9/10 times get sent to voicemail. I have left multiple voicemails and havent got a call back for more information as to how the claim is going or the next steps. It has now been two and a half weeks since the accident and am still waiting for more Info to get car fixed.Business response
05/24/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on May 24, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
********************
******************************Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got into a car accident on 3/30/24 and filed the claim that same day and Dairyland has had the claim pending since then and today is 5/7/24. I hadnt had the car for a whole 30 days. Full coverage was on my car that me and my brother share. We live together but they said I wasnt listed on the policy so they are trying to debate if they will fix my vehicle. Whats sad to me is the car dealership didnt make me be listed on the policy they just made sure the car had coverage. We bought the policy online so we never knew i had to be on the policy. My car has been sitting at the tow shop racking up a pretty lengthy balance everyday and ********* ***** told me whether or not they are willing to fix my car. Me and my both called gave statements, voicemails with no returned calls. The claim rep ***** been helpful at all. She wont answer this whole time i havent spoke to her more than 3 times and they were very brief when i did. Leaving me lost with no answers to my questions. She also went on a week vacation while the claim has been going on. Ive never in life experienced such a horrible insurance before. People in the department talk to you rude and nasty. All i want is answers and why didnt they state it was a problem in the beginning. When the claim was reported i was told the car was covered and nobody ever told me that is was an issue until 2 weeks later. Im so confused about the whole situation because Ive asked people have they had this issue even if they wasnt listed on policy during accident what happened with their claim and multiple people said their insurance still handle their claim. They keep sending a letter via mail stating they are investigating but what is it to investigate thats taking this long to decide if theyre fixing the vehicle and if not why is it taking so long to close the claim. Also, why wasnt this stated at the beginning and we couldve handled the situation ourselves maybe. Im devastated because im a single mom who paid 3K!Business response
05/17/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on May 17, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
********************
******************************Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Fact that in this struggling accompany your system is taking double payments is crazy. Then your telling me I got to wait 5-15 Days for My money. That You Basically Stole From Me Because I did Not Authorize that. The Manager ****** was extremely Nonchalant. And Didn't **** at All. But that's ok.Business response
05/14/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on May 14, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
********************
******************************Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have always paid our premiums and when i got hit by a driver that is insured by this same company they are dragging to pay to get my 2017 Audi a4 car fixed the other guy is literally lied took off from the sene of an accident And clearly has other tickets of road rage And me that has a clean driving record they are trying to s**** me just look at this company reviews from other customers Ive never filed a claim and when I do its been over two months and they still havent paid itBusiness response
05/13/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on May 13, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
********************
******************************Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went in to my insurance company after I sold a car and bought another car to cancel insurance for my ****** to my ***** civic and they didn't do that and the person I sold the car to got in to an accident Claim #**A324793-365 I can't sleep nights because of this. This should have never happened. They need to listen to what I am saying. That cat should not be insured in deer my name. Please help. I feel like it's fraudulent. Thank you. I want to cancel this insurance and I'm going with someone else. The last in the palm springs office must have made a mistake. I told her to take off the ****** and transfer up my carBusiness response
05/13/2024
Attn: BBB
This will acknowledge receipt of the complaint.
We responded directly to the complainant via email on May 13, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.
Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Regards,
*********************, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*******************************************
Sentry Insurance
********************
******************************
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Contact Information
Customer Complaints Summary
138 total complaints in the last 3 years.
55 complaints closed in the last 12 months.