Business Profile

Sporting Goods Wholesale

BRP US, Inc.

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Complaints

This profile includes complaints for BRP US, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

71 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/09/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 1, 2023, I purchased a 2022 Sea-Doo Wake Pro from ******************, an authorized BRP dealer, for $25,940.55. The unit developed multiple defects, including overheating, oil coolant failures, and cruise control malfunctions. Despite four repair attempts, the problems persisted.BRPs Role in the Issue:? *** is the manufacturer and provides the warranty.? They failed to ensure repairs were successful through their authorized dealer.? They refused my refund request after multiple failed repairs, violating the ********-**** Warranty Act.? They offered a $1,600 credit instead of a full refund, acknowledging the issue but failing to resolve it.Desired Resolution:? A full refund of the purchase price.? A refund of the prepaid maintenance plan.BRPs failure to honor warranty obligations and resolve the issue has caused financial losses, as I continue to pay for a defective product I cannot use. I request BBB intervention to hold *** accountable.
Business Response
Date: 03/10/2025
Hello,
After thorough review of your situation, BRP found it reasonable to make the offer provided to you in your customer care case.
Feel free to contact your case handler for any further questions.
Kindly,

Customer Answer
Date: 03/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hello,

BRPs response is completely unacceptable and demonstrates a blatant refusal to comply with federal warranty laws, consumer protection statutes, and ethical business practices.

Lets be very clear:
BRPs thorough review ignores the fact that my unit has been in for repair four times for the same issue, a direct violation of the ********-**** Warranty Act.
BRPs $1,600 credit is an insultit acknowledges liability but fails to properly compensate me for the significant financial damages I have incurred.
This issue is not up for debate. ***, as the manufacturer, had a legal obligation to ensure that my unit functioned properly. It failed.

Final Opportunity for BRP to Resolve This Before Escalation:
I demand a full refund of my purchase price, prepaid maintenance plan, and all extended warranty fees.
If BRP fails to comply, I will proceed with formal litigation and escalate this case to all available consumer protection agencies, regulatory bodies, and media outlets.
This case will not go away. I will expose **** continued refusal to stand behind its products and ensure consumers are made fully aware of its deceptive business practices.

I formally reject this response and demand that BBB keeps this complaint open until BRP provides a legally and ethically appropriate resolution.

This is BRPs final chance to resolve this without significant financial and reputational damage.

******* *********

Regards,

******* *********
Initial Complaint
Date:11/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/26/24 - Boat under a 1yr warranty - Known issue from BRP (cylinder head plug s**** leaking oil ******) Bulletin was not performed before sale of vehicle. - Motor leaked over 3 quarts of oil within 9 hours of break-in period.- BRP stated to the dealer (******* Powersports South) there is not any damage done to the motor. I have called *** customer support they refer me to the dealer, when I speak to the dealer they say it is out of their hands and to call BRP. At this point I am getting the run around.- claim is still open case #******** - claim I called (#********) in and BRP rep ****** closed without resolution.
Business Response
Date: 12/04/2024
Hello,
We can see that you were contacted by ******** regarding your case and offered compensation in the form of a warranty extension.
If you would like to accept this offer, feel free to reach back out to him directly.
Kindly,
Initial Complaint
Date:11/19/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two of the *** Bilge pumps for my two SeaDoo's under the assumption that they were 460gph as listed in the product descriptions. However, they're only 200gph. This is blatant false advertising and is completely unacceptable. 200gph is nowhere near a decent rating for a bilge pump and I'll need to remove these pumps and purchase higher flow ones from an aftermarket supplier. This wouldn't be a big deal if the pumps were listed as their actual flow rate of 200gph, but why false advertise at the 24v flow rate of 460?
Business Response
Date: 11/20/2024
Hello,
Thank you for reaching out. We will have someone contact you shortly. Please have your order number on hand for verification.
Kindly,
Initial Complaint
Date:11/09/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a new 2024 Can-Am Spyder F3-S purchase made on 7-24-24. Apple CarPlay is a standard feature on this model/year and wasnt on the vehicle at the date of purchase. The software was downloaded via over the air update one week later and did not work correctly I.E unable to make phone calls or receive phone calls, unable to use the talk assistant button on the motorcycle and unable to use helmet communication system with Apple CarPlay on the motorcycle. The motorcycle was delivered to Iron Pony dealer service 10-26-24 and is currently still there. Iron Pony states last contact with BRP was 11-4-24 and troubleshooting instructions were unsuccessful with no further contact from BRP. I am requesting immediate remediation or a full refund for the purchase price of the Motorcycle including a purchase for a BRP extended warranty and a refund for trade-in value for property used with this purchase.
Business Response
Date: 11/11/2024
Hello,
Thanks for reaching out.
Your technical case is currently being worked on, with hopes of finding the solution soon. As for your customer assistance case, we have escalated to the internal corporate team, someone will be in touch shortly.
Kindly,
Customer Answer
Date: 11/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
BRP made contact 11-11-24 to advise this case is being escalated. The motorcycle has been at the dealership since 10-26-24 with little to no communication from BRP after the case was opened. Ive called BRP 12 times since 10-26-24 to get status on the repair and was always informed the case would be escalated. My BBB complaint will stay open until a resolution is reached.

Regards,

***** *****
Initial Complaint
Date:10/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I purchased a new SeaDoo Spark 2up in 2022. When putting it in the water this spring 2024, it wouldn't start. I had to take it to a repair shop and they discovered that it was due to a battery that wouldn't take a charge. Turns out SeaDoo put a cheap off-brand Chinese battery in the SeaDoo when it was sold to me new instead of the recommended YUASA battery. This Chinese battery went bad after only two years. This cost me almost $400. I would like SeaDoo to explain why this battery was installed into my new SeaDoo vs. the recommended battery and provide me with a refund of my cost due to the garbage battery.
Business Response
Date: 10/23/2024
Hello,
We can see here that you have not reached out to our customer assistance team. Please reach out to us at ************** for assistance.
Kindly,
Initial Complaint
Date:10/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Can-Am spider from *****************. Powersports was a 2023 Can-************* for $33,000 the radio went out within 24 hours. Nothing but static the bike has been at the shop three weeks and still under warranty and also bought extra warranties, and so far *** only authorized a replacement of battery. The mechanics told me they do not know how to fix the problem. Ive been waiting for BRP for three weeks. They told me they were gonna expedite the case number and still have not heard nothing Im at the point where I just want all of my money back and nothing anymore to do with BRP , they have stolen $33,000 and gave me junk. I need help getting this resolved.
Business Response
Date: 10/10/2024
Hello,
Thank you for reaching out. We see that a customer relations specialist tried to reach you unsuccessfully. Please reach back out to them for further assistance.
Kindly,
Initial Complaint
Date:10/03/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a new 2024 Can Am X3 RC 72" side-by-side in May of 2024. The unit comes with a 6-month manufacture warranty. The manufactures winch stopped working and I took the machine to dealer for repair. Been waiting 3-weeks for Can Am to approve the repair or replacement under warranty. The vehicle was delivered to dealer on September 13th for repairs and Can AM has yet to inspect or approved repairs. Warranty expires in October 2024 and today is October 3, 2024. I've without my vehicle for 3-weeks with no timeline from dealer when or if Can AM will approve repairs. Warranties are only as good as the company standing behind them. Because I have vacation planned for the weekend of October 18th, I will be required to pay for the repairs myself in order to make my trip. Extremely disappointed in BRP. $42,000 paid for vehicle!
Business Response
Date: 10/04/2024
Hello,
Thank you for reaching out. We have opened a customer assistance case in your name, a specialist will be reaching out soon to discuss your situation.
Kindly,
Customer Answer
Date: 10/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The vehicle was purchased in May and the winch only used ONCE! BRP claims the motor got hot WHICH IS NOT THE ***** the power lead was loose on stud "bolt" and when retighten, broke a wire to motor brush. BRP can am denied warranty claim stated motor got hot and failed. Absolutely NOT the case!

Regards,

******* ****
Business Response
Date: 10/23/2024
Hello,
We have tried to reach out to you in the past month (4x) without success. Please call us back at  ************** so we can review and assist.
Kindly,
Business Response
Date: 10/23/2024
Hello,
We have tried to reach out to you in the past month (4x) without success. Please call us back at  ************** so we can review and assist.
Kindly,
Business Response
Date: 10/23/2024
Hello,
We have tried to reach out to you in the past month (4x) without success. Please call us back at  ************** so we can review and assist.
Kindly,
Business Response
Date: 10/23/2024
Hello,
We have tried to reach out to you in the past month (4x) without success. Please call us back at  ************** so we can review and assist.
Kindly,
Business Response
Date: 10/23/2024
Hello,
We have tried to reach out to you in the past month (4x) without success. Please call us back at  ************** so we can review and assist.
Kindly,
Customer Answer
Date: 10/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

******* ****
Customer Answer
Date: 10/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have only received one phone call and voice mail from BRP. I have call BRP 5-times in the past 3-weeks and have not received ANY return calls. Have spoken with several BRP representatives; however, they've stated Arianc is the case manager and she will return my call. She has not once returned any of my phone calls.

Regards,

******* ****
Initial Complaint
Date:08/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hope this message finds you well. I am writing to formally express my dissatisfaction with a jet ski I purchased from your company in June 2023 for $26,000. After only five months of use, the engine malfunctioned, leading to a complete failure. Although BRP attempted to resolve the issue by replacing the engine, the replacement has proven to be faulty as well. Despite their efforts, the jet ski continues to experience significant problems, including recent issues with the pump. As I use this jet ski for deep-sea fishing, reliability is crucial. The ongoing problems have made it unsafe and unreliable for my intended use. Given the circumstances, I believe I was sold a defective unit that does not live up to the advertised durability and warranty promises. Donde June 8 they still have my jetski on dealership in ****** without any resolution I am requesting a replacement of the entire unit or a full refund. I have paid a significant amount for a product that has not met expectations and has effectively ruined my summer. As a customer, I feel I have been misled and cheated. Please address this matter promptly. I expect to hear back soon regarding the resolution of this issue.
Business Response
Date: 09/05/2024
Hello,
Thank you for reaching out. We have reopened and escalated your customer service case. Someone will be in touch shortly to see how we may be of further assistance while your dealership and BRPs technical team continue to actively assess the unit.
Kindly,
Customer Answer
Date: 09/05/2024
Yea this product is under warranty
Customer Answer
Date: 09/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is temporary fine, as the expected solution is to change the whole unit, a poor diagnostic since day have leaded to a large delay and also the unit have shown low performance and it seems that this product was faulty since day one.

Regards,

*************************
Initial Complaint
Date:08/22/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
electrical issues, from day one. it was in the shop under speed ibr issues for every year and they couldnt find the issue until this summer they kept my boat in the shop for 3 months without a cover as well
Business Response
Date: 08/23/2024
Hello,
Thank you for reaching out. We can see that your unit has been repaired and returned to you. Please reach back out to your customer service respresentative for further follow up discussion if need be.
Kindly,
Customer Answer
Date: 08/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*************************
Customer Answer
Date: 08/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I took the boat out over the weekend and the trim tab is not working on the computer across from the gas gage. I also have warranty issues that they werent resolved and they should have repaired them all. Thank you but BRP should have taken care of some of these early on.

Regards,

*************************
Initial Complaint
Date:07/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Seadoo switch sport compact brand new which came with the trailer. The only trailer that was offered which was a painted trailer. The trailer started rusting instantly. I followed all rinsing and maintenance to the ** The trailer started rusting at the weld points. I brought it in to the dealer right away. I was told by the dealer it is a known issue and a case number was opened. Little to know communication occurred. I have been left hanging with a trailer that has not rusted through and broke. I live and purchased in *******. Since all the complaint that have been popping up with the same rust issues brp started offering the boat with a galvanized trailer. This trailer is unsafe and the lack of communication and support is a let down. Especially since I paid well over msrp for the boat and trailer after covid. The only replys I get are when I speak on social media platforms when ** asked to take the conversation privately and then they go dark.
Business Response
Date: 08/02/2024
Hello,
Thank you for reaching out.
I can see that you have an ongoing customer assistance case with our corporate care team. Your specialist will continue to assist you.
Kindly,

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BRP US, Inc. is NOT a BBB Accredited Business.