Complaints

This profile includes complaints for BRP US, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BRP US, Inc.

  10101 Science Dr Sturtevant, WI 53177-1757

• 

  BRP US, Inc.

  7575 Bombardier Ct Wausau, WI 54401-9489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This office represents Mr. ********* ****** concerning the purchase and subsequent catastrophic failure of a 2024 Sea-Doo GTI 130 SE watercraft purchased from ************************* for $16,000 in the summer of 2024. The unit has been operated for only 23.4 hours and remains less than one year old.On or about June 2025, the engine suffered a catastrophic timing chain failure, resulting in complete engine seizure. A certified marine mechanic has confirmed the timing chain failure as the cause. The defect occurred during the warranty period and constitutes a substantial impairment of value, usability,and safety under applicable warranty and consumer protection statutes.Despite multiple attempts by Mr. ****** to obtain warranty support or resolution, the manufacturer and dealer have failed to respond or offer any repair, replacement, or reimbursement. Such nonresponse violates the ********-**** Warranty Act (15 U.S.C. 2301 et seq.), Uniform Commercial Code ***** (Implied Warranty of Merchantability), and applicable Missouri consumer protection laws prohibiting unfair and deceptive practices.Please be advised that a formal complaint is pending with the *********************************, and litigation concerning related title fraud is active in the 29th District Court. However, my client remains willing to resolve this matter amicably without further escalation if an appropriate remedy is provided promptly.Accordingly, we hereby demand that BRP and/or Pitbull Powersports, within 15 business days of receipt of this letter, provide one of the following remedies:1. Full repair or replacement of the defective engine and any related components at no cost to the owner; or 2. Replacement of the watercraft with a new, defect-free 2024 or newer model of equivalent or greater value; or 3. Full refund of the purchase price ($16,000) plus reasonable incidental and consequential damages.

  Business Response

  Date: 11/11/2025

  Customer service does not reply to attorney requests. For the legal team, please reach out to **** legal department via mailing to *********** in ************************ 

  Regards, 

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express our serious dissatisfaction with our 2022 Sea-Doo Switch and to formally request that BRP take immediate action to resolve the ongoing issues we have experienced since the time of purchase. We purchased the boat used in 2023 with only 28 hours on it. On our very first outing, the boat was unable to exceed 8 mph far below the advertised performance of 2632 mph. This was our first disappointment, and unfortunately, it was only the beginning.On our second outing, we noticed the boat was smoking. Concerned, we immediately pulled it from the water and brought it to I-90 Motorsports in September 2023. We were told the issue was due to a spark plug and assured that it had been resolved. I was skeptical and questioned the diagnosis, but was told the repair was complete and the boat was ready.Because the boating season had ended, we winterized and stored the boat. When we returned to the water the following season, the problems worsenedthe boat began burning oil and used two quarts in a very short time. It now has only 32 hours on it and continues to be unreliable and unusable. As of now, the boat is once again back at I-90 Motorsports, and they have told us they are also reaching out to Sea-Doo on our behalf to address the situation.This boat has brought nothing but frustration and financial strain. I purchased it with the intention of creating lasting memories with my wife and five sons, but instead it has been a major source of stress. As a small business owner and a single-income family, we take pride in treating our customers right, and we are hoping ********************* will do the same. Beyond our personal experience, we have since learned that the Sea-Doo Switch is not only unreliable it is also a serious safety hazard. These boats are known to be unstable and have flipped over in multiple incidents, causing injury and even death. Families like mine buy these boats expecting fun and recreation, but instead, they are being put at risk on the water.

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Can Am Outlander 570 on January 21, 2021. I have only 393 miles and 43 hours on the vehicle. It has been very lightly used with no racing or immersion. My vehicle started running poorly and the dealer told me I needed a new fuel pump, costing over $600. Ive read countless accounts on line of other owners needing the same repairs, some with only a few hours on their vehicle. I believe the fuel pump used in this vehicle was defective and the corporation (BRP) should issue a recall for this repair.

  Business Response

  Date: 09/18/2025

  Hello,
  Thanks for reaching out.
  I understand this is a frustrating situation. Your dealership is BRPs eyes and ears on location when it comes to verification. Should they believe the repair should be covered by ***, they can open a technical case and have the situation reviewed by our team of specialists. 

  Kindly,

  Customer Answer

  Date: 09/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Sirs, 

  The issue is not a dealership issue, it is a MANUFACTURERS issue. The fuel pump should not fail so early and with such light use. I'm sure a large corporation like *** keeps statistical data on warranty repairs and out of warranty. It would be a simple matter to compare component failures on Outlanders to determine if fuel pumps fail at a greater rate than other items. I'd bet they do. A recall is the only honest thing to do.
  Regards,
  
  ***** ******

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can am doing business as Bombardier Recreational Products. It is a Canadian manufacturer. I purchased a 2025 Can Am Defender with enclosed cab and Ac on September 26, 2025. I paid $35,297 plus $1959.15 of add ons. It was purchased at Easy Living ****** in **** Ga. The Defender has been back to the dealer for repair on several different items. A leaking roof is our major complaint. The Defender has been worked on November 25, 2024, January 29, 2025, May 15, 2025, June 3, 2025, and June 19, 2025. It has been in the shop over 60 days. The Defender is still leaking. The dealership has worked hard to fix the issue but has had very little guidance from BRP. We have called customer service twice and are not allowed to speak with anyone with more authority. Finally a Customer Relations Specialist, from *************** has contacted me. They are willing to give us $4,000 credit towards a purchase of a different Can Am Defender. The specialist said it is nonnegotiable and there was no one else to speak with. Paying $37,000 for a UTV and it leaks is not acceptable. The unit had already been back to the dealer 5 times and it still leaks. The dealer has put a new roof and tried to seal it. *** has been useless. *** have not communicated well with the dealer either. They dont care that I have purchased a defective UTV. We purchased the defender to use on the farm. I have health issues and can not tolerate the heat. This is the reason we chose the enclosed cab. I demand a full refund of my purchase price, prepaid maintenance plan, and all extended warranty fees or a new unit with the add ons that I have purchased and the extended warranty transferred to the new unit.

  Business Response

  Date: 09/08/2025

  Hello, 

  We see that your case is still ongoing with your internal contact. We will refer you to them for all further assistance. 

  Kindly, 

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2022 Sea-Doo Switch Sport 21' 230hp from All Offroading in ******, ** on August 12, 2024. After the sale, *** properly transferred the BEST extended warranty into my name.Shortly after purchase, I experienced engine stalling and oil pressure warnings during deceleration. These issues resulted in the boat being in the repair shop for 8 of the 11 months I have owned it. The oil pressure problem was eventually resolved under warranty before *** unexpectedly canceled the warranty.After only 10 hours of use, the boat ingested water while docked, severely affecting the engine. The repair shop could not determine how water entered the engine. When I brought the boat in for service, I was informed that *** had canceled my BEST warranty 73 days after my purchasewithout any prior notice or explanation.I contacted BRP multiple times seeking clarity, but to date, no one has provided a valid reason for the cancellation. I purchased this boat in good faith, relying on the warranty transfer for protection, but the boat has proven unreliable and BRPs customer service has been evasive and inconsistent regarding the warranty cancellation.Desired Resolution:I am requesting that BRP either:Replace the boat, or Credit me toward the purchase of a new Sea-Doo Switch with a full factory warranty.This experience has been both frustrating and costly. I expect *** to stand behind its product and warranty commitments and provide a fair resolution.

  Business Response

  Date: 08/20/2025

  Hello, 

  Thanks for reaching out. We can see that your case was resolved as of July 30th. 

  Kindly, 

   

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, I purchased a BRP/SeaDoo GPS Kit part number *********, Garmin EchoMap UHD72SV from Seminole PowerSports in *******, ** I installed in my 2021 *********** and when trying to update found out that the code that came in the box is expired since 01-31-2025. I called BRP Sea Doo and they told me that I need to return it to the dealer, the dealer told me they dont know the procedure to resolve this. I just want to be able to receive a correct working code and an equipment that is not discontinued as informed by ******.

  Business Response

  Date: 08/20/2025

  Hello, 

  Thank you for reaching out.
  Our team will be reaching out shortly in order to gather information and assist you further with this. 

  Kindly

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I need actions from the **** not promises. When I receive a solution I will be satisfied to close the complainy, leave it opened for now until then please.  
  
  Regards,
  
  ***** Musignac

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand-new Can-Am Writer Raleigh motorcycle in 2022. Since I bought the bike, I haven't been able to use it for more than ***** miles due to numerous problems with the bike, including at least one safety recall and a couple of unresolved ********* has been at two different Can-Am dealership shops at least five times in total. Each time I towed the motorcycle in a trailer to deliver it and to return home, I live in ********* *** and the delers ar 2 hours away. The closet deler in ****** at *********** was rasit with me, and I was unable to by there or to take it for the recal reapirs.

  Business Response

  Date: 08/20/2025

  Hello, 

  Thanks for reaching out. 
  We see that your case was recently reopened for assistance, someone will be in touch shortly. 

  Kindly 

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a brand new 2023 Seadoo Switch boat in 2023 along with a factory extended warranty. At around ***** hours of use the entire engine blew up sent a connecting rod through the side of the engine.BRP replaced the engine under the original factory warranty after a long wait, and we ended up losing an entire season of boating.When we finally got the boat back after the engine replacement we noticed that it was losing coolant. We took it into the dealership, and after another long wait, they said it was a bad cap on the coolant overflow tank, so they replaced that under warranty. We lost almost another entire season of boating because of this.We took the boat out after this latest "repair" and found that it still hadn't fixed the problem the boat was still leaking coolant. So we took the boat back to the dealership and this time they said they found a pinhole leak in a coolant hose. However, when they tried to submit it under warranty, BRP told them that hoses were not covered under our extended warranty.I completely understand how and why hoses might not be covered under an extended warranty, but this has been an issue with the boat ever since they did the original engine swapmeaning the original warranty work to replace the engine was never completed properly.I'm a first time boat owner and this ordeal has completely discouraged me from ever owning another BRP product again, and I would never recommend anyone else to buy one.The boat is almost three years old now and we've barely had a single season worth of use out of it.BRP will not honor their original warranty, let alone the extended warranty I purchased for many thousands of dollars extra.I want BRP to cover the costs to fix this issue once and for all.

  Business Response

  Date: 05/20/2025

  Hello, 

  Thank you for reaching out. We have escalated your case to the internal customer assistance team, a specialist will be reaching out shortly. 

  Kindly, 

   

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a Sea-Doo JetSki for approximately $22,000. From Extereme Performance in ************ Ga I noticed that it had metal flakes on the engine and I first brought it to the attention. They said dont worry about it. Continue to ride it. It has been in an out of the shop trying to repair the situation however bombardier BRP will not cover it under warranty when in fact it carries a 2 year warranty. It is still under warranty the dealer took the engine apart and they claim the metal came from inferior internal parts . if theyve got a defective engine which they had But they wont admit it or cover the warranty. I had it in and out of the shops for over a year and a half, diagnosing the problems . Their technical problem department kept on taking out part by part piece by piece picture by picture as a dealer tried to show them by picture. All of the progressive damage it did to the engine. There was a complete tear down at Sea-Doos BRP request-we just now got our warranty turned down letter by them and they refuse to say their product is defective when in fact they had 2- recalls without letting the customer know. I would consider a satisfactory solution that they pay to install another new engine to make me whole approximately $ ********

  Business Response

  Date: 06/16/2025

  Hello, 

  Customer complaint was adressed in case #******** over multiple interactions, as well as a goodwill offer from BRP. We consider this matter closed. 

  Kindly, 

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2023, I purchased a 2022 Sea-Doo Wake Pro from ******************, an authorized BRP dealer, for $25,940.55. The unit developed multiple defects, including overheating, oil coolant failures, and cruise control malfunctions. Despite four repair attempts, the problems persisted.BRPs Role in the Issue:? *** is the manufacturer and provides the warranty.? They failed to ensure repairs were successful through their authorized dealer.? They refused my refund request after multiple failed repairs, violating the ********-**** Warranty Act.? They offered a $1,600 credit instead of a full refund, acknowledging the issue but failing to resolve it.Desired Resolution:? A full refund of the purchase price.? A refund of the prepaid maintenance plan.BRPs failure to honor warranty obligations and resolve the issue has caused financial losses, as I continue to pay for a defective product I cannot use. I request BBB intervention to hold *** accountable.

  Business Response

  Date: 03/10/2025

  Hello, 

  After thorough review of your situation, BRP found it reasonable to make the offer provided to you in your customer care case.

  Feel free to contact your case handler for any further questions. 

  Kindly,

   

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello,
  
  
  BRPs response is completely unacceptable and demonstrates a blatant refusal to comply with federal warranty laws, consumer protection statutes, and ethical business practices.
  
  
  Lets be very clear:
  BRPs thorough review ignores the fact that my unit has been in for repair four times for the same issue, a direct violation of the ********-**** Warranty Act.
  BRPs $1,600 credit is an insultit acknowledges liability but fails to properly compensate me for the significant financial damages I have incurred.
  This issue is not up for debate. ***, as the manufacturer, had a legal obligation to ensure that my unit functioned properly. It failed.
  
  
  Final Opportunity for BRP to Resolve This Before Escalation:
  I demand a full refund of my purchase price, prepaid maintenance plan, and all extended warranty fees.
  If BRP fails to comply, I will proceed with formal litigation and escalate this case to all available consumer protection agencies, regulatory bodies, and media outlets.
  This case will not go away. I will expose **** continued refusal to stand behind its products and ensure consumers are made fully aware of its deceptive business practices.
  
  
  I formally reject this response and demand that BBB keeps this complaint open until BRP provides a legally and ethically appropriate resolution.
  
  
  This is BRPs final chance to resolve this without significant financial and reputational damage.
  
  
  ******* *********
  
  
  
  Regards,
  
  ******* *********