Reviews

This profile includes reviews for BRP US, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BRP US, Inc.

  10101 Science Dr Sturtevant, WI 53177-1757

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  BRP US, Inc.

  7575 Bombardier Ct Wausau, WI 54401-9489

Review Details

• Review fromBilly J

  Date: 01/07/2024

  1 star
  Purchased 2023 Cam-Am Commander XT 700 on 5/25/23. 30 hrs later the transmission had a shifting noise! Took to local dealer on 12/27/23. Tore transmission apart and found the problem with Shifting Drum Assembly. Ordered a new one and it has been on back order up to date! 1/7/24! CanAm customer service has offered nothing to expedite the part! Don't but a CanAm go *******!

• Review fromMikiel G

  Date: 11/03/2023

  1 star

  Mikiel G

  Date: 11/03/2023

  I decided to purchase a new jet ski on 09/11/2022 i did as much research as I could on the seadoo rxt X 300 I drove down to make a purchase on a brand new seadoo rxt X 300 as I arrived at the dealership I seen the all black seadoo rxtx 300 and spoke with a sales representative and informed him I was going to purchase the 2022 seadoo rxt x 300 as I walk around the jet ski I noticed it had no lcd display screen I ask the sales representative what's up with this as this is brand new jet ski he informed me there's been a huge problem with Electrical components not available as the factory didn't have and lcd screens available as he informed me I could still make purchase of the 2022 seadoo rxt X 300 jet ski and as soon as they get a lcd screen for the jet ski they would Install it and I could pick up at their dealership so I agreed and did all the Purchase agreement paperwork and I purchased the extended warranty program. Then i left and waited for 1 Month the dealership called me and informed me the 2022 rxt x300 jet ski was ready for pickup so drove down to take ownership of the jet ski I was excited to receive my new jet ski never would have imagined I was going to have nothing but issues on new seadoo rxt x 300 the jet ski broke down at 22.5 hours they replaced o rings spark plugs and other parts the dealership called 4 weeks later and said it's ready for pickup as brp takes forever on their warranty program work I decided to go to Lake Havasu with. My brand new seadoo rxt X 300 jet ski as I was riding the jet ski broke down again my trip was cut short I dropped off at dealership with 38 hrs on jet ski they replaced intercooler assembly spark plugs and other parts as it's a very Linkly process to get warranty work done with BRP. At this time I'm starting to get really frustrated with everything this goes on Multiple times with issues this jet ski is horrible brp service center is horrible my jet ski is in the shop again

  BRP US, Inc.

  Date: 11/06/2023

  Hello, Thank you for reaching out. Our customer service team currently has a case in your name, if you wish to reopen this case for further assistance, please call us at ************. Kindly,

• Review fromRick A

  Date: 10/23/2023

  1 star

  Rick A

  Date: 10/23/2023

  Can Am HD 10 limited AC not working after 8 hours on brand new unit. Dealer called for support, none given or $ help for repairs. No customer support or good will. I paid 26K for this side by side, you would think it would work.not charged at factory or it has a leak, out of pocket to fix, they ****.

  BRP US, Inc.

  Date: 10/25/2023

  I am sorry to hear of this complaint, please feel free to reach out to the ******************************* line at ************ for assistance.

• Review fromRocky K

  Date: 10/09/2023

  1 star

  Rocky K

  Date: 10/09/2023

  I have 500 miles on a 2023 can am x 3 and the clutch is junk and the will not cover It this is the biggest rip off company I ever delt with. $30k machines and they dont last 500 miles

  BRP US, Inc.

  Date: 10/25/2023

  I am sorry to hear of this complaint, please feel free to reach out to the ******************************* line at ************ for assistance.

• Review fromEdelgard K

  Date: 09/14/2023

  1 star

  Edelgard K

  Date: 09/14/2023

  I bought a 2023 Sea-to-sky and ordered the passenger armrest. The armrests were correctly installed by me but there is a gap. The dealer stated that I correctly installed them and the gap is a known issue and I can come up with something to close the gap. I called BRP customer service and was told to contact my dealership and they have to call customer service why? Parts can be bought directly from BRP site so why do I have to contact my dealer. This is a poor design that costs over $400 and never mind the price of the 2023 Spyder . Very disappointed.

  BRP US, Inc.

  Date: 10/25/2023

  As a manufacturer, we do not sell directly to the public, however you can purchase any of our available parts through your local dealer. If you need assistance locating a dealer please visit the *** website to find a dealer near you.

• Review fromCraig W.

  Date: 11/30/2022

  1 star
  6/30/22 Purchased 2022 CanAm MaverickSport1000, accessories & extended warranty for $27,397 7/30 375 miles on machine went for ride with 10 other machines. Came to water. Flipped switch for 4 wheel drive. Didn't engage & machine stalled. Restarted &drove out of the water. All other machines went through with no problem. Continued on ride-machine stalled again &I couldn't get it to start. Came home & washed machine & checked oil like I do after every ride. The oil was milky. Ended up changing oil 3 times to clear up the milky oil. Machine started no problem the next morning so I went for ride-about 5 miles & machine quit. There was a loose plug wire. Back home &called Roberts Sports LLC CanAm dealer in Saranac Lake, NY. They found multiple 4 wheel drive & electrical code errors and opened BRP Case#0*******. They drove & it shut off after about 5 miles. After numerous phone calls with dealer, dealer service manager &BRP customer service I've been told the problem is that the magneto cover was missing &water & sand got into the engine. A new engine is needed & they won’t warranty. I've been told by 2 other dealers that if the magneto cover was loose from the factory it could have worked it's way out. A different CanAm dealer’s mechanic said that they've had several machines come in with loose magneto covers & plugs. Based on the facts that there was 1)problem with whip 2)loose roll bar 3)loose plug wire 4)all the error codes and 5)missing magneto cover I believe that the problem is quality control issues during the assembly process. I spoke with BRP & advised I would be pursuing. 10/10/22 they escalated to new BRP case #********. 10/31/22-Received call from BRP saying they wouldn't warranty the engine. Said that the service manager said it was not a warranty issue. 10/31/22 Spoke with the service manager at Roberts Sports. He denies telling BRP any such thing. I believe BRP should cover the replacement engine under warranty and will continue to pursue.

• Review fromAndrew D

  Date: 09/24/2022

  1 star
  Can-Am customer service and products seem to be far too fragile for their use. I purchased a brand new X3 Maverick Turbs DS. I tool delivery on 9/6/74 and went through the break in period very carefully and stick to the most clear and smooth trails possible. I brought the SXS in for the break in service and received a call from my dealer that one of the CV boots failed. This is a fairly high performance SXS and the trails this was used on for the break in period would be considered tame in comparison. I called Cam-Am BRP customer service and was assured that this would be taken care of to get me ack on the trails as soon as possible. I call Can-Am BRP on 9/21 once the dealership had called me. I called Can-Am BRP today 9/24 and all they have done is called my dealer for a status update. This accomplished nothing to help get the unit fixed. This SXS will now have been at the dealer for 8 days and I have had possession of the SXS for 15 days. How will this SXS stand up to the driving it is advertised if it can't last 106 miles or 10 hours without several hundred dollars in repairs? I have now paid $25K for a SXS that has spent 1/3 of its time back at the dealership. Can-Am couldn't even expedite the part to my dealer to speed things up. I can call my dealer I don't need a middleman I need assistance. Can-Am BRP customer service has been useless and this SXS is apparently much too fragile for its intended use. I would encourage BRP to reach out to review the case and contact its users.