ComplaintsforGood Feet Store

• Initial Complaint

  05/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On Thursday 5/23/2024 I visited The Good Feet Store at 1:15 pm at ***********************. We do a few test walks with different supports and after a few demonstrations he asks so how are paying for this today without showing me any prices. I told him I have an HSA card or Credit card. He then shows me the price sheet and gets dead silent on me which was intimidating. I was taken aback by the cost but still opted for the cheapest package. He offers me the option to pay over 18 mths no interest I at first said no Ill pay it all today. He proceeds behind the desk Im assuming for a credit card reader but again offers the ******************************************************************************************************************* to fill out so I do he goes into a back room comes out and says were going to throw in a couple pair of compression socks the Velcro tabs and some extra insoles. Throw in to me means complimentary as I did Not ask for these items and was not told I would be charged for them. Total comes out to $2305.97. I left the store feeling like I got played and wondering how I was supposed to make payments as he did not take my card info. I get home look at the paperwork and realize that he opened up a Care Credit account never informing me thats what he was doing when he went in the back room. I call Care credit they informed he signed me up for a credit line of $3000 thats when I realized I had been manipulated and that he charging up the card by throwing in the extras. He never once mentioned all sales final but it was on the paperwork he left in the box. I tried to contact the store by phone with my concerns and the manger would pretend she couldnt hear me then I went to the store and she called the police refusing to talk to me they suggested I contact corporate and told me they didnt understand why they were even called. In all this company lacks integrity, theres No transparency and they shamed me by calling the police.

  

  Business response

  05/30/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  05/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 13, 2024, I walked into The Good Feet store in ***************, ** hopeful for help with knee pain. ***** was my salesman, He brought me inserts. Encouraged me that the discomfort of them gets better and that they offer a lifetime refitting service. I was sitting at the front of the store and near the end of the fitting, ***** provided me with pricing and the application for financing. The finance paperwork was labeled with "***'s DIscount Furniture" on the top, which was a bit odd to me, but I didn't ask. When I asked ***** about the return policy, he kept saying "we won't let you get that far. We will offer insert adjustments until it works for you." And when AGAIN I asked about the return policy, he responded with a similar version of the above statement. After the financing was filled out, ***** brought my inserts to the store desk and in ending the transaction, quickly highlighted the statement on the bottom of the receipt that "all sales are final." This information was not provided to me until after the purchase was complete. The store does, in fact, have signage around the cashiers desk about the sales being final, but this signage is not readily visible to customers while trying on the inserts nor when filling out the financing paperwork. Also, when directly asked, the information wasn't readily given. I feel like I was taken advantage of. As a young, single woman walking into a store alone, I feel like I was recognized as easily manipulated and an easy sell. I feel like the sales tactics are vague and predatory. And I felt like I was misled into making a financed purchase of $2328.11. I have worn the inserts since March with only worsening pain. When I called the store to ask about their store-credit return policy, I was told that I could not simply return the inserts and use the store credit for other products that the store offers. I simply want out of this financial commitment that was made under misleading circumstances.

  

  Business response

  05/31/2024

  We are waiting for the customer to return our call so we can resolve 

• Initial Complaint

  04/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Background: Arrived 4:25pm on Wed, 4/24, with appt (told 45 minutes), expecting to spend ~$250 total on shoes with some gel arch inserts. Have a 5k on Saturday, and I've had slight foot pain occasionally when standing for long durations, and some light upper back pain, being recently treated by a chiropractor + massage.At the time: I was told that these inserts were a special patented product, with a "world renowned podiatrist" behind it, with results that I couldn't see anywhere else, that would change my life and protect me from all the foot, leg, hip, and back troubles, and that I was making a necessary investment in my future health.I have never felt so convinced that I was speaking to a qualified expert, then later see "[our] employees do not diagnose, prescribe, or treat medical conditions."I have never felt so certain that I was receiving the gold standard in medical products, then later see "[our] products are not intended as medical devices".After 70 minutes and a barrage of information and test walks, my brain was fried. I remember reading, and re-reading, and re-reading the price sheet trying to figure out what I actually needed. I left with Order No QS151903, the Total Wellness bundle and accessories, for $3,264 at 5:45, ******* to get to my next appt. By 8pm I'd realized all the sales techniques that I'd once learned had been used on me. By midnight I'd read up on the company, the product, and the results most people actually saw, and was certain I'd been had. Attempted Resolution: The next day, at 11:25am, I returned with all items exactly as they'd been when I swiped my card. I left all items at the store with the Store Manager, who informed me that as a "medical wearable product" they *couldn't* do refunds. No. No. You have me do test walks with these shoes and these inserts, indoor/outdoor, but I walk out the front door after a killer sales pitch and they're unsafe for any human being to ever use again, and you won't refund me? No. No.

  Customer response

  05/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I came in earlier today for the refund, and I'm already seeing it starting to process in my credit card. I believe I may be good.

  
  

  Regards,
  
  *************************

  
  

• Initial Complaint

  04/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Transaction: 04/06/24 The Scam outfit sold me inserts for my feet due to Plantar Fasciitis, which will never help my situation. Went to see a podiatrist who explained that the 4 different inserts from this organization will only hurt my situation more. I understand that I did sign the paperwork saying it was a non refundable purchase. I am looking for some monetary refund if not the whole amount. I feel like I have been scammed. The salesman ********************* keeps insisting that different inserts can be substituted, even though I explained that they also will not help my situation. Any Help with this situation would be appreciated. ***********************

  Customer response

  05/08/2024

  I have heard from the Good Feet Store regarding my Complaint.  However, they are not willing to credit me back my money.  So, all in all, I am not satisfied.

  
  

  

  Business response

  05/08/2024

  Weve called and left several voicemails.  Please return our call to the store manager *****.  **

• Initial Complaint

  04/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 4-9-24 I went to the Good Feet Store in ***********, MO for relief of plantar fasciitis pain. The salesman suggested a customized package and produced a laminated sheet that showed the price. It was $2382 and this was the first point I was shown or could find pricing for their products. I felt the salesman pressured me to go ahead with the purchase and that it would relieve my pain. I wore the inserts as instructed for three days but after the third day I could not walk without extreme pain. The inserts that were provided and customized to my needs caused pain to the point I was in worse pain than before I came to this company. I decided to try and return the product and gain my investment back. First I contacted the corporate office and was informed they were unable to help in any way but was advised to return to the store and they could potentially help me. When I returned to the store and explained I was told all sales were final but they would do adjustments. The store informed me that their policy is all sales were final and this was listed on their sales order that I signed prior to completing my sale. When I made my purchase I was not informed of this policy and I did not sign any documents agreeing to this. When I reviewed the documents provided to me by the store I confirmed that the Sales Order does not have my signature and I don't recall being informed of this policy. At this stage I feel that I was taken advantage of. I was pressured me to move forward with the sale and added add-ons that I have not gained benefit from. I have experienced more pain from their product which has defeated the purpose of going to them. Once I had agreed to the purchase I felt rushed through the process and wasn't aware of all their policies and didn't sign all the documents before they charged me. I would like to return their product which is not helping me and get a return of my investment.

  Customer response

  05/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Company has responded to my complaint.

  I am satisfied with the resolution.

  I will consider this matter closed.

  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  04/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  When I went in to the store, I was having knee pain and my arches had dropped. The salesman right away says I need to have these $29 arch H32**36**36313533**34H, he brought socks in to while we were talking about my problems. He didn&#**;t say anything about the price. I called and told him that these socks don&#**;t work because they are taking up too much room in my shoes. He didn&#**;t say it would be a hard credit check. I called him after the 2nd time that I need to go somewhere else, I need a refund. The salesman said it is not something I take back, we can just readjust them. It hadn&#**;t even been 30 days yet. I told him readjusting is not working. I told him I need a refund. He went to the back and said I was approved and I said for what, he said for the arch H32**36**36313533**34H, insoles, etc. It is not what they promised for $2300.00. I called the company and they said this is a credit card account. The salesman didn&#**;t tell me any of this. I would like a refund of my money.

  Customer response

  04/22/2024

  I would like to revise how my complaint against The Good Feet Store is worded.

  I went in to the Good Feet Store explaining that I was experiencing knee pain and that the arches in my feet had fallen. He went to the back of the store, brought out a set of 4 different arch supports, made of very hard plastic, along with a schedule of how to wear them. He put one of the arch supports in my shoes and the other ones in a bag. He told me that the arch supports will realign & correct my body, which would help alleviate the pain that I was having. He put some very expensive socks in the bag. He said that I the socks would also be beneficial. He had me to fill out a paper, with my personal information on it, went to the back of the store. He told me that I was approved, when he came back out. I asked him "approved for what?" He said for everything that he sold me. He never told me what the cost was going to be, he just put the paperwork in the bag. I told him before he went to the back, that did not want a hard credit check ran, because I was going to be applying for a loan to purchase a new home very soon, because it will lower my credit score. His answer, with a smirk on his face was "well, you were approved with no problem", totally disregarding my concern over the fact that I asked him not to run a hard check on my credit, but he did it anyway, which I was very upset about. Since it was too late to undo the damage that he did to my credit score, I was just hoping that the called him a couple of days later to tell him that I have not been able to wear the arch supports because they were too uncomfortable & that the socks were so tight, they cut of the circulation in my toes & made my toes numb. I told him that I  don't think that the arch supports or the socks were going to work for me. He said that I should give it more time & that I should come in & he will adjust the arch supports and he gave me different socks, in place of the thickest ones. The arch supports were hurting my feet really bad, in a different spot this time. I called him again and told him, & he told me to come back to the store and he will adjust them a second time. The arch supports were still too uncomfortable to keep in my shoes and so were the socks & besides that I had received a bill stating that I owe $2,382.19, so I called him and I told him that I wanted a refund, because what he sold me is not working for me, especially not for such a large amount of money. He said that he wouldn't give me a refund. He said that I could come in and he would adjust the arch supports again. I felt so deceived by that salesman. 

  I contacted the company that sent me the bill & I found out that the account that ********************** got me involved with, was a credit card account, that I had no knowledge of, because the salesman did not explain that to me, either. I filed a dispute with the credit card/billing (bank) company. 

  I received an updated credit report & I became even more upset when I found out my credit score has dropped 27 points, because of that the hard check that The Good Feet Store ran on me, against my wishes.

  I can't believe what a mistake I made, when I entered The Good Feet Store on February 29th, 2024, because I was experiencing pain in my right knee. I have these arch supports & socks, that caused me more pain, than I was already having, sitting here in the bag, because they are too uncomfortable for me to ever be able to use them, (let alone) the damage that was done to my credit score. 

  I just want to return everything that The Good Feet Store sold me & get my money back. 

  

  Business response

  05/08/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  4/1/2024. Bought a shoe insert and it doesnt work. They dont tell you there is no refund on their product until after they have taken your money. The product does not work. I can not wear for more than an hour. waste of money. I am trying to get the word out so others do not have the same experience with this terrible company.

  

  Business response

  04/10/2024

  we spoke to the customer to please come into the location so we can resolve. He stated he would be in when he could. 

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the insoles to help with the Plantar Fasciitis in my right foot.I was told these insoles would solve my problem with my pain in my foot.When my significant other asked what kind of guarantee we were told that 100% of people found relief of their pain. I sounded skeptical of the cost of the system but was reiterated that 100% of people found relief and solved their issues if you follow the proper procedure.After that I was still nervous because of the cost but felt that if it worked it would be well worth the money.Well I followed the instructions very carefully and had a lot more pain and after 2 weeks came back to complain, at that time I was given a new insole and told that it should help solve my problems.I tried that for a week and continued to have more pain than before I started this regiment so I went to the other branch close to my home.There I spoke with the staff there and he rescanned my feet and asked me to go over how I was using the insoles to verify I was doing as I was supposed to and after I went over this he said I was doing everything correct.He then continued to say that I should only use the first set of insoles for a short time as I had been of 45 minutes with 25 of those minutes sitting in the car going to work and that they should not be worn longer than needed and to remove them before they become to uncomfortable. He then gave me another insole that I believe he said was about 1mm different in length and had me walk around the store and it did seem better at the time, but when I started using these the next day and at work the next couple of days the pain just became too unbearable and I had to stop and removed the insoles because the insoles I purchased from the store not only made my right foot hurt more than before they made my left foot hurt badly and that foot did not have issues before.. i now have pain on both feet since i started using these insoles.

  

  Business response

  04/12/2024

  We have left a message and an email to reach out to us to better assist the customer.  

  Customer response

  04/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  i made an appt at good feet store on 4/20/24 
  
  Regards,
  
  ***************************

  Customer response

  04/23/2024

  I went to the store and I got new inserts, I used them for less than an hour, my left foot was hurting. I am very scared that this pain will not go away if i keep on trying these inserts. I already had surgery on my Right foot. I do not want another surgery.

  

  Business response

  05/03/2024

  We have left several messages, please reach out to the store or return my call @ ************ *****************************

  Customer response

  05/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  how many times will i try the inserts? They made my feet hurt, i am so afraid it will be irreversible.
  I would like to return the insoles and get a refund. I was promised that a hundred percent of people who actually wear them are satisfied and happy. I was in pain wearing them not only my right foot but also my left foot. 
  
  Regards,
  
  ***************************

• Initial Complaint

  03/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The insoles were sold to me as a custom fit but there was nothing custom about it.

  

  Business response

  04/03/2024

  we have instructed the customer to contact the credit bureau to remove.   

• Initial Complaint

  03/13/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Date of transaction was 11/18/2023.I have included detailed documention in the attachements. Please let me know if you have any questions. The Good Feet Store I am complaining about is not the *********, ** location but the ******** ** location. I don't know why the wrong one poplulated.Thank you ***************************

  

  Business response

  03/28/2024

  waiting for customer to return our call

  Customer response

  03/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help advocation for me. *** at GFS is a wonderful person and I know we can resolve this together. 
  
  Regards,
  
  *************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩