ComplaintsforGood Feet Store

• Initial Complaint

  04/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 4-9-24 I went to the Good Feet Store in ***********, MO for relief of plantar fasciitis pain. The salesman suggested a customized package and produced a laminated sheet that showed the price. It was $2382 and this was the first point I was shown or could find pricing for their products. I felt the salesman pressured me to go ahead with the purchase and that it would relieve my pain. I wore the inserts as instructed for three days but after the third day I could not walk without extreme pain. The inserts that were provided and customized to my needs caused pain to the point I was in worse pain than before I came to this company. I decided to try and return the product and gain my investment back. First I contacted the corporate office and was informed they were unable to help in any way but was advised to return to the store and they could potentially help me. When I returned to the store and explained I was told all sales were final but they would do adjustments. The store informed me that their policy is all sales were final and this was listed on their sales order that I signed prior to completing my sale. When I made my purchase I was not informed of this policy and I did not sign any documents agreeing to this. When I reviewed the documents provided to me by the store I confirmed that the Sales Order does not have my signature and I don't recall being informed of this policy. At this stage I feel that I was taken advantage of. I was pressured me to move forward with the sale and added add-ons that I have not gained benefit from. I have experienced more pain from their product which has defeated the purpose of going to them. Once I had agreed to the purchase I felt rushed through the process and wasn't aware of all their policies and didn't sign all the documents before they charged me. I would like to return their product which is not helping me and get a return of my investment.

  Customer response

  05/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Company has responded to my complaint.

  I am satisfied with the resolution.

  I will consider this matter closed.

  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  04/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  When I went in to the store, I was having knee pain and my arches had dropped. The salesman right away says I need to have these $29 arch H32**36**36313533**34H, he brought socks in to while we were talking about my problems. He didn&#**;t say anything about the price. I called and told him that these socks don&#**;t work because they are taking up too much room in my shoes. He didn&#**;t say it would be a hard credit check. I called him after the 2nd time that I need to go somewhere else, I need a refund. The salesman said it is not something I take back, we can just readjust them. It hadn&#**;t even been 30 days yet. I told him readjusting is not working. I told him I need a refund. He went to the back and said I was approved and I said for what, he said for the arch H32**36**36313533**34H, insoles, etc. It is not what they promised for $2300.00. I called the company and they said this is a credit card account. The salesman didn&#**;t tell me any of this. I would like a refund of my money.

  Customer response

  04/22/2024

  I would like to revise how my complaint against The Good Feet Store is worded.

  I went in to the Good Feet Store explaining that I was experiencing knee pain and that the arches in my feet had fallen. He went to the back of the store, brought out a set of 4 different arch supports, made of very hard plastic, along with a schedule of how to wear them. He put one of the arch supports in my shoes and the other ones in a bag. He told me that the arch supports will realign & correct my body, which would help alleviate the pain that I was having. He put some very expensive socks in the bag. He said that I the socks would also be beneficial. He had me to fill out a paper, with my personal information on it, went to the back of the store. He told me that I was approved, when he came back out. I asked him "approved for what?" He said for everything that he sold me. He never told me what the cost was going to be, he just put the paperwork in the bag. I told him before he went to the back, that did not want a hard credit check ran, because I was going to be applying for a loan to purchase a new home very soon, because it will lower my credit score. His answer, with a smirk on his face was "well, you were approved with no problem", totally disregarding my concern over the fact that I asked him not to run a hard check on my credit, but he did it anyway, which I was very upset about. Since it was too late to undo the damage that he did to my credit score, I was just hoping that the called him a couple of days later to tell him that I have not been able to wear the arch supports because they were too uncomfortable & that the socks were so tight, they cut of the circulation in my toes & made my toes numb. I told him that I  don't think that the arch supports or the socks were going to work for me. He said that I should give it more time & that I should come in & he will adjust the arch supports and he gave me different socks, in place of the thickest ones. The arch supports were hurting my feet really bad, in a different spot this time. I called him again and told him, & he told me to come back to the store and he will adjust them a second time. The arch supports were still too uncomfortable to keep in my shoes and so were the socks & besides that I had received a bill stating that I owe $2,382.19, so I called him and I told him that I wanted a refund, because what he sold me is not working for me, especially not for such a large amount of money. He said that he wouldn't give me a refund. He said that I could come in and he would adjust the arch supports again. I felt so deceived by that salesman. 

  I contacted the company that sent me the bill & I found out that the account that ********************** got me involved with, was a credit card account, that I had no knowledge of, because the salesman did not explain that to me, either. I filed a dispute with the credit card/billing (bank) company. 

  I received an updated credit report & I became even more upset when I found out my credit score has dropped 27 points, because of that the hard check that The Good Feet Store ran on me, against my wishes.

  I can't believe what a mistake I made, when I entered The Good Feet Store on February 29th, 2024, because I was experiencing pain in my right knee. I have these arch supports & socks, that caused me more pain, than I was already having, sitting here in the bag, because they are too uncomfortable for me to ever be able to use them, (let alone) the damage that was done to my credit score. 

  I just want to return everything that The Good Feet Store sold me & get my money back. 

  

  Business response

  05/08/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  4/1/2024. Bought a shoe insert and it doesnt work. They dont tell you there is no refund on their product until after they have taken your money. The product does not work. I can not wear for more than an hour. waste of money. I am trying to get the word out so others do not have the same experience with this terrible company.

  

  Business response

  04/10/2024

  we spoke to the customer to please come into the location so we can resolve. He stated he would be in when he could. 

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the insoles to help with the Plantar Fasciitis in my right foot.I was told these insoles would solve my problem with my pain in my foot.When my significant other asked what kind of guarantee we were told that 100% of people found relief of their pain. I sounded skeptical of the cost of the system but was reiterated that 100% of people found relief and solved their issues if you follow the proper procedure.After that I was still nervous because of the cost but felt that if it worked it would be well worth the money.Well I followed the instructions very carefully and had a lot more pain and after 2 weeks came back to complain, at that time I was given a new insole and told that it should help solve my problems.I tried that for a week and continued to have more pain than before I started this regiment so I went to the other branch close to my home.There I spoke with the staff there and he rescanned my feet and asked me to go over how I was using the insoles to verify I was doing as I was supposed to and after I went over this he said I was doing everything correct.He then continued to say that I should only use the first set of insoles for a short time as I had been of 45 minutes with 25 of those minutes sitting in the car going to work and that they should not be worn longer than needed and to remove them before they become to uncomfortable. He then gave me another insole that I believe he said was about 1mm different in length and had me walk around the store and it did seem better at the time, but when I started using these the next day and at work the next couple of days the pain just became too unbearable and I had to stop and removed the insoles because the insoles I purchased from the store not only made my right foot hurt more than before they made my left foot hurt badly and that foot did not have issues before.. i now have pain on both feet since i started using these insoles.

  

  Business response

  04/12/2024

  We have left a message and an email to reach out to us to better assist the customer.  

  Customer response

  04/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  i made an appt at good feet store on 4/20/24 
  
  Regards,
  
  ***************************

  Customer response

  04/23/2024

  I went to the store and I got new inserts, I used them for less than an hour, my left foot was hurting. I am very scared that this pain will not go away if i keep on trying these inserts. I already had surgery on my Right foot. I do not want another surgery.

  

  Business response

  05/03/2024

  We have left several messages, please reach out to the store or return my call @ ************ *****************************

  Customer response

  05/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  how many times will i try the inserts? They made my feet hurt, i am so afraid it will be irreversible.
  I would like to return the insoles and get a refund. I was promised that a hundred percent of people who actually wear them are satisfied and happy. I was in pain wearing them not only my right foot but also my left foot. 
  
  Regards,
  
  ***************************

• Initial Complaint

  03/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The insoles were sold to me as a custom fit but there was nothing custom about it.

  

  Business response

  04/03/2024

  we have instructed the customer to contact the credit bureau to remove.   

• Initial Complaint

  03/13/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Date of transaction was 11/18/2023.I have included detailed documention in the attachements. Please let me know if you have any questions. The Good Feet Store I am complaining about is not the *********, ** location but the ******** ** location. I don't know why the wrong one poplulated.Thank you ***************************

  

  Business response

  03/28/2024

  waiting for customer to return our call

  Customer response

  03/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help advocation for me. *** at GFS is a wonderful person and I know we can resolve this together. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My feet hurt worse the inserts. I have quit wearing them let alone ruined 3 pairs of shoes by removing insoles

  Customer response

  03/08/2024

   

  The Good Feet Store

  *************************************

  *******, ** 67207

  

  Business response

  03/26/2024

  We are waiting for the customer to come into the ********************** to process return. 

  

  Business response

  03/26/2024

  We are waiting for the customer to come into the ********************** to process return. 

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Due to complications and problems with my feet I have been seeing a chiropractor and my doctor and the system is making my feet situation worse.

  

  Business response

  03/06/2024

  We would like the customer to come back into the location to resolve her issue.  The consultant will be at the location on March 8th.   

• Initial Complaint

  02/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife convinced me to stop by this store because she knew I have been suffering with foot problems for years. I went through the pitch about how this would help me with my issue. When all was said and done my wife was drawn into the sales pitch as well because she stands on risers in for her choral singing and she thought this may help her as well. When we were given the cost for this we were blown away by the total amount. She decided no, but I was so desperate from the pain I moved forward with the transaction. What I did not realize is that I was applying for a Care Credit credit card, something I did not need. Nevertheless, I followed religiously the instructions for wearing the the inserts but all this product did was make my situation worse. I believe it contributed to my recent events with sciatica. The bottom line is I cannot use this product and would like at least a partial refund or credit of $2000 to the credit card company they have partnered with.

  Customer response

  03/12/2024

  Hello,

  
  

  Yes, they reached out to me. I am not interested in the continued use of their inserts. It has caused me discomfort and I am absolutely not happy with the product.

  
  

  Below is a copy of their email. Below that is my response.

  
  

  Thank you!

  
  

  
  

  
  

  
  

  Hello, my name is **** with the Good Feet Store in ************************* and I wanted to reach out to you regarding the issues you are having with your arch supports. I was wondering if you had returned to the store to have the supports exchanged or adjusted to resolve the issue. Is there a certain arch support that is causing you problems or is it all of them? Please reach out to me so we can have you come in for an adjustment and evaluation. Thank you.

  

  
  

  
  

   
  

  
  

  Hello,

  
  

  I appreciate the response but I have no intention to return to the store. We do not live nearby. I did what I was asked to do with the inserts and am not satisfied. The issue with my back was too coincidental in relation to when I started using the inserts. I have found relief once I stopped using them. I ask now that you guys make it right. I told my experience exactly as I believe it to be. I ask not be contacted anymore unless it is to resolve this issue where both parties are in agreement. 

  
  

  Thanks

  Customer response

  04/11/2024

  Update:

  
  

  They (Good Feet) called me on 4-1-24 with basically the same questions. It was the same guy who contacted me initially. He is the district manager for that area. I shared the same complaint as I posted online with you guys and he said he needed to talk with his supervisor and get back with me. Well, it has been over ten days. I am not holding my breath on this one.

  

  Business response

  04/29/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  05/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I need for them to call me back and or respond to my e-mail sent on April 29th. 2024
  
  Regards,
  
  ***********************

  

  Business response

  06/04/2024

  We have been trying to contact you, I left another message to return my call   **********.

  Customer response

  06/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will return your call as soon as possible.

   
  Regards,
  
  ***********************

  Customer response

  06/10/2024

  I called Good Feet today. We are in the process of finishing this up. I need to make another trip to their location and will do so as soon as possible.

• Initial Complaint

  02/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/15/2023 I am a polio survivor and have lived 57 years of my life in unimaginabl pain on a daily basis. My right foot is 2 shoe sizes bigger than my left foot and the right leg is also 2 inches longer than my left leg. I told the lady this when I went in she said she could fix my pain everything would be custom fit. I though to finally walk without pain. First thing she did was take ink prints of each foot. Then she went to the back, when she came out she had a box of shoes and several insoles. We started with the shoes,they were to small so we moved to the insoles. I noticed first the insoles were all the same size and I thought to myself how is this going to be custom. The lady tells me that she just picked for my larger foot. Well that is not custom but I thought ok it has always been that way. I try all the different insoles and walk about 15 feet. I am so wanting some kind of relief from my pain that I tell myself that feels pretty good. I am wrong, I have become so acustom to my back and hips being out of alignment that the pain was actually made worse after wearing them for just a little bit. The fact that my smaller foot was being made even worse because the "custom" fit for my right foot was not custom for the left. I boxed the insoles back up and return to the store which is a 30 min drive one way. When I arive no one is in the store. I leave the shoes in a chair get back in my car,leave and I will just call the bank and cancel this payment plan Also I asked for copies of all the papers I signed she said ok 3 papers were put into my bag along with all the other stuff she just added to my order. I live on ssd so money is tight how she got the bank to approve me for a loan of 3000 is just mind blowing. This is now a bad **** on my credit and I want it remove immeadiately. I did call the bank and the account was closed. ********************** is a sham and they should be ashmed of the way they scam people out of money.

  

  Business response

  03/08/2024

  we are waiting for the customer to call the location. 

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