ComplaintsforGood Feet Store

• Initial Complaint

  06/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  As someone who feels taken advantage of by The Good Feet Store, I want to explain why I believe their practices may constitute false advertising: I spent a significant amount of $2,366.07 (5/24/2024) on products that were marketed to me in a way that implied medical benefits. The store's materials/packaging/paperwork use terms like "Stabilizer," "Strengthener," and "Maintainer," and make claims about improving foot and body alignment. They even refer to their staff as "certified consultants," which made me think they had medical knowledge or background.The wearing instructions and "Tips for Your Adjustment Period" read like a treatment plan, complete with a 5-week program and recommendations for annual check-**** The whole experience, from the store layout (mini exam rooms, doctor's ******* to the staff's behavior, led me to believe I was receiving a medically-backed treatment for my foot pain. At one point the salesman stated "I want you feeling so good, you will want cancel your Dr's ************ when I mentioned I had an upcoming appointment. This implied their product is an adequate substitute for medical care. However, I later noticed a disclaimer on my receipt stating that their products aren't medical devices and their employees don't diagnose or treat medical conditions. This contradicts everything else they presented to me. I feel misled and taken advantage of. I spent a significant amount of money on products that were marketed as a solution to my medical issues, only to find out they may not be what they seemed. The combination of high cost and potentially deceptive marketing has caused me both financial and emotional distress. The contradiction between their medical-sounding claims and the disclaimer on the receipt is particularly troubling. I believe this, along with my personal experience of feeling deceived, could be central to a false advertising against The Good Feet Store.

  

  Business response

  07/22/2024

  We have tried calling and left an email message for this customer to return our call.

  Customer response

  07/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  06/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went in to see if they had anything to help my planters facaitis pain. The sales man promises the inserts work, they never mention that the sales are final. They then take your card and charge it before disclosing that all sales are final.

  

  Business response

  06/27/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  06/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I entered the Good Feet Store on June 16, 2024 at 2pm for a scheduled appointment. The appointment had been scheduled three days earlier online. I had received two calls in the interim from ****** at Good Feet saying they needed to reschedule my appointment due to scheduling issues. I did not answer the calls because they were from unknown phone numbers. I was greeted by *************************, the salesman. I explained I had foot pain related to a bunion and he said they could solve my issue. He traced the shape of my feet and went to the back of store and returned with four plastic arch supports. One was a Diamond strengthener and the other three types were classic strengtheners,maintainers and relaxers. He had me walk in the shoes I brought in after putting in the strengthener. It felt like I was walking on a rock. He then inserted the maintainer and remarked at how much better they would feel. They felt like a relief after the first supports. He explained the strengthener should be worn daily for 1-2 hours for the first week and then said the maintainer should be worn rest of the day. He gave me a schedule of how the use of the strengthener would gradually increase over a 5 week period. He told me to pick out 2 pairs of socks (implied they were free) and I was billed $27.95 for each pair. I was billed for overlay cushions $159.90 and $9.95 for Velcro tab strips. There were no signs in the store with any prices and there was no sign that said sales were final. He put the items in a bag and pointed to a barely visible final amount. It was unclear that the price was $2185.75. He never gave me an itemized statement until after I gave him my credit card. When I left I noted the full bill was$2366.07 (tax was added) and noted the statement said All Sales are Final. I wore the arch supports as instructed and noted worsening pain in both feet, including new pain in ***** of feet. This company is a scam and does not give you a total amount until you have already paid.

  

  Business response

  07/23/2024

  We left a message to please come into the location so we can resolve the issue 

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/13/2024 I had an appointment with The Good Feet Store at ************************************************************************. when I arrived, the sales lady put me in a chair. I found that the lady talked very fast. Every time I had something negative to say she would respond with they would make it better. She said I would need to change inserts every little bit at work. I tried hard to tell her I did not have time at work to be changing shoes or inserts very often. Non the less she didn't listen to my complains but would only say she was going to stop my pain. When I arrived for my appointment, I was in a lot of pain, and I really wanted to believe her when she said she was going to make my pain go away. She said they would adjust the inserts and she did. She would go to the back of the store somewhere and come out with different ones. When I asked her what if these don't work, she would only say we will make them work. After buying them and leaving the store I did my best to do what she had told me to do because I want nothing more than for this to take away the pain. She never did tell me all sales are finale. As a matter of fact, I didn't even know it till I got home and saw it in fine print on the very bottom of my small receipt. I called and asked for a refund and told her they were making my feet worse. My feet had now begun to swell. She asked me to come in for adjustments so feeling like I had no other options I went back in and that didn't work either. I have been asking for a refund ever since and have not gotten it. Now I keep getting the run around from her and I'm very unsatisfied. they were very quick to charge me and never told me they don't want to give refunds. At this point all I want is my money back. I feel like I've been scammed, and my feet are worse since trying to wear their inserts. ***** consider helping me with this issue. Thank you very much!

  

  Business response

  06/27/2024

  We have reach out to the customer to come it the location for a resolution 

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to The Good Feet Store on February 6, 2024 in ***********, *** because my feet hurt with new steel toe shoes. I was told to take my shoes off and step on a piece of paper with my socks on. The paper turned colors and supposedly gave foot measurements that said I needed 3 different arch supports and to wear them in a certain order for at least a month before my feet felt better. I wore the insoles for a month and went back to the store and asked for my money back because my feet and hurt worse than before and my doctor said I didn't need orthotic insoles. The employee said I didn't wear them right and had me step on the paper again and gave me different insoles. I wore this set and my feet were still in pain. On June 20, 2024, I went back again and ask for a refund and was told to step on a piece of paper and they would again give me different insoles to try. This is their answer each time. The advertisements and website says, " Good Feet Arch Supports can relieve foot, knee, hip, and back pain." This is false advertising. After wearing the arch supports for just a few hours my feet hurt so bad I can't walk without pain for the rest of the day. The pain lasts through the night and into the next day. The contract says there are no refunds. Just continual in store adjustments which means they keep giving different orthotics which cause more pain. The store does not provide a doctor's ******** The contract says "Good feet products are not intended as medical devices. Good Feet employees do not diagnose prescribe or treat medical conditions." When foot pain is present it is a medical condition. When a salesperson tells me my foot pain is from my arches then that is a diagnosis. An orthotic being sold to cure foot pain is intended to work as a medical device whether they call it that or not. I don't want another adjustment or more insoles. I want my money refunded. This product causes foot pain and does not work as advertised.

  Customer response

  06/26/2024

  The Good Feet Store contacted me today, June 26th, 2024 and asked me to come in and see why my feet hurt wearing their insoles. I said I would come in if it was for a refund. They said I needed to come in to see if I am wearing the insoles correctly and to get another reading. I told them I don't want a 4th adjustment and more insoles. The manager said when I'm ready to talk I can come in but she would not say I would be refunded. I'm not comfortable going into a store and being told  it's my fault their product doesn't work and then being given more insoles to try.

  

  Business response

  06/27/2024

  Message to return my call.  we would like the customer to come in the location so we can resolve 

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the *********** location in some desperate need of plantar fasciitis pain relief in March 2024.I had also seen a podiatrist and was given a steroid shot during the same time I visited The Shoe Store".My pain was relieved so I didn't know if it was the steroid shot or the inserts that helped me because I followed the exact directions given to me with changing out the inserts.Here we are 3 months later and I again am in some severe plantar fasciitis pain.I feel $2,400 was/is a waste of my money. I called the *********** location & talked with ******************************** suggested I go back in to get reevaluated. I do not feel like going thru this process again.I want to mail my inserts back to the company, stop getting billed & start seeing a specialist to help me with my pain.

  Customer response

  06/17/2024

  Good Feet Store
  

  *********** 410

  Suite 430

  ***********, Tx  78216

  *************

   

  case/code:66612637297FB

  

  Business response

  06/24/2024

  Just spoke to ******** on the phone, she is in ************ for a month or two and will find the nearest good feet store for an adjustment

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 24, 2024 around 3pm, on the recommendation of my wifes doctor, we went to the Good Feet store located at *****************************************************. We were assisted by store manager, ****. We purchased a $2100 orthotic package after being told there was a lifetime replacement adjustment. My wife wore the training pair of orthotics she was told to wear first, for 45 minutes, as recommended by ****. After wearing them, the pain in her right foot was intense and lasted for two days. She called the store on May 29 to inquire about a refund. The store employee told her they had a no refund policy. That same day I went to the store and spoke with **** about the fact that at no time during the fitting and purchase process were either of us told about a no refund policy. **** refused to refund us despite admitting that he may have forgotten to tell us about the policy because he was busy that day. As I waited for **** to finish helping a female customer, ***** sales pitch to her. The woman decided to purchase an orthotic package, applied and was approved for financing, and completed her purchase at the register with ****. It was not until the womans purchase was complete that **** mentioned the no refund policy. I surveyed the inside of the Good Feet Store with my camera and found the only sign that mentions the No Refunds policy was on the wall adjacent to the register, hung well back among other certificates, and hung in such a manner that it is easily obscured by the register itself and completely blocked by any associate who might be standing at the register, as would be the case anytime a customer is paying. Also of note, the sign states adjustments and exchanges are allowed up to 90 days. The manager, ****, told us multiple times during the sales pitch that Lifetime adjustments are included. **** stated we would receive a call from a district manager on the 30th, because he could not help us. We have yet to receive a call.

  

  Business response

  06/27/2024

  We have left several messages; we are waiting for the customer to please calls us as we would like to resolve. 

  Customer response

  06/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  On Friday, May 31st, I received a text message from the store manager. He stated district manager would be reaching out in the afternoon. The district manager never called or texted. I sent a follow up text that afternoon, and did not hear back until the next day from the store manager. He stated that the district manager would contact me after their morning meeting June 1st. The district manager never contacted me. I received an automated text requesting information about my experience with The Good Feet Store on June 6, which I did not respond to as I have already filled out one of those surveys. No one from The Good Feet Store has contacted me by phone, email, or text since June 1st.
  
  Regards,
  
  ***************************

  

  Business response

  07/10/2024

  We have tried reaching out several times Please return my call at ************ *********************** Customer ********************** Manager 

  Customer response

  07/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We prefer all correspondence go through email. You may reach us at *************************************. 
  
  Regards,
  
  ***************************

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought inserts in February 2024, went back about 3 times to get different inserts. The inserts they gave me hurt my back feet and knees. Told me I could wear any shoes I wanted with these inserts. They sold me three insert and I was suppose to wear all three in one day which I did. Than my back started to bother me and my knees which he said was normal for a month till I got used to them. Now Im going for therapy on my back and knee. My other foot also started to bother me and kept saying I will get used to the. Not happening its been 3-4 months now and I stopped wearing them for a week and feel much better . Big scam in my opinion , I guess when u go in there u are desperate like I was for some relief. Not sure how wearing 3 different inserts in a day can be good for your feet. Very dissatisfied.

  

  Business response

  06/24/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  05/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On Thursday 5/23/2024 I visited The Good Feet Store at 1:15 pm at ***********************. We do a few test walks with different supports and after a few demonstrations he asks so how are paying for this today without showing me any prices. I told him I have an HSA card or Credit card. He then shows me the price sheet and gets dead silent on me which was intimidating. I was taken aback by the cost but still opted for the cheapest package. He offers me the option to pay over 18 mths no interest I at first said no Ill pay it all today. He proceeds behind the desk Im assuming for a credit card reader but again offers the ******************************************************************************************************************* to fill out so I do he goes into a back room comes out and says were going to throw in a couple pair of compression socks the Velcro tabs and some extra insoles. Throw in to me means complimentary as I did Not ask for these items and was not told I would be charged for them. Total comes out to $2305.97. I left the store feeling like I got played and wondering how I was supposed to make payments as he did not take my card info. I get home look at the paperwork and realize that he opened up a Care Credit account never informing me thats what he was doing when he went in the back room. I call Care credit they informed he signed me up for a credit line of $3000 thats when I realized I had been manipulated and that he charging up the card by throwing in the extras. He never once mentioned all sales final but it was on the paperwork he left in the box. I tried to contact the store by phone with my concerns and the manger would pretend she couldnt hear me then I went to the store and she called the police refusing to talk to me they suggested I contact corporate and told me they didnt understand why they were even called. In all this company lacks integrity, theres No transparency and they shamed me by calling the police.

  

  Business response

  05/30/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  05/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of service 4.24.24. Pd $500 on 4.24.24 & $1838.76 on 5.16.24. I was told that we would get a loan at zero Interest & found out they had ***** Fargo opened a cc on our behalf & since have pd off & are unable to close account now because it would negatively affect our credit. I also was told that I would get a call every week to check on me got one the first week & last one on 4.29.24& on that call was told to give it another week then no call after 2 more weeks, I called them on Thursday 5.16.24 & they convinced me to go back for an adj I said I would give one more try but not with the manager dont trust him. Got home with my ***************************** were filthy @ had Velcro glue on the bottom of them. Both sets were the same way. I have not worn them due to being used & we paid over $500 for 4 supports $ then get dirty used ones& didnt want to get any foot fugus. Called Customer ********************** talked to that manager told them about the supports she said they should never give out used supports she would contact district manager & asked me what they they could do I said I want a refund. She said she would have someone call me. The manager of the store called me today 5.22.24 & he said we dont give out used ************************** was not nice & said they did. I told him I have pictures to prove it. I told him I dont trust this company & would never come back. He said I would never get a refund. He said 1 in ***** have issues & I must be one. I told him I was going to contact BBB he said go ahead all they will do is file a complaint & cannot help me get my money back. All he said he could was send me 2 new sets of supports. I said I wanted my money back & I said I feel I was scammed big time . I do not trust this company & will never step back in their store again. This has been a scam from the start should have been smart from the get go. This is a lot of ********* had hope but never again will I trust this company. I wore the initial supports as instructed.

  

  Business response

  05/31/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  05/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [They did send me new inserts but that is not the whole part of my complaint.  I told them I didnt want them.  That was part of it but the trust issue & my feet continued to hurt after 2 adjustments.  Also we were under the understanding that it was a zero interest loan not them opening a CC on my behalf & now am unable to close it because it will go against our credit since we already paid it off.  That is just not right.  I followed up with a foot doctor yesterday and was told that I didnt need insoles & it has aggravated my foot even more & now have to have surgery.  I want my money or part of it back.  This appt yesterday confirms they dont have the medical knowledge needed to put people in Insoles.  I have to have some bones in my foot fused together to get the pain to go away.  The insoles for the past 6-7 weeks have added to my pain.  I have been instructed to stop wearing them per ******************* now have to either purchase new inserts for my 3 pair of shoes since they told me to throw them away I would never need them again or go by 3 new pair of shoes.  Either way this all is costing me money & a surgery on top of it.  I want my money back that is the only satisfaction that will work for me.  Please type your response here.]
  
  Regards,
  
  *************************

  

  Business response

  06/27/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  

  Business response

  07/10/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  07/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I received my check today.  I would like to thank you & your company with help on getting my reimbursement.  I am satisfied with the outcome.

  
  Regards,
  
  *************************

  
  

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