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Find a Location

Custom Offsets LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCustom Offsets LLC

    Wheels

    At-a-glance

    Customer Reviews

    4.73/5stars

    Average of 435 Customer Reviews

    Customer Complaints

    194 complaints closed in last 3 years

    69 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Custom Offsets is an online gallery of wheel and tire fitments that offers many of the truck and car accessories seen in our gallery of tens of thousands of vehicles.

    Business Details

    Location of This Business
    401 County Rd U, Wrightstown, WI 54180
    BBB File Opened:
    2/24/2014
    Years in Business:
    11
    Business Started:
    2/27/2013
    Business Started Locally:
    2/27/2013
    Business Incorporated:
    2/27/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Function Powersports
    • Artisa Artformed Wheels
    • Fitment Industries
    Business Management
    • Mr. Kirk Powell, Customer Service Director
    Contact Information

    Principal

    • Mr. Kirk Powell, Customer Service Director
    • Claire Hoekstra

    Customer Contact

    • Mr. Kirk Powell, Customer Service Director
    • Claire Hoekstra
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    194 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/27/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I ordered 4 tires from custom offsets on June 20th, 2024. These tires were for rims I already ordered from them (which did not fit the car they were bought for although guaranteed by custom offsets) but thats beside the point. I selected the rim that I owned and it autofilled I and ordered 4 tires based off of the dimensions and specs of the rim for a perfect fit. Two of the tires fit as described, however 2 do not fit as they were described to fit. This usually would be no problem, I would simply return and exchange, no hard feelings. However when I contacted them, they are trying to charge me a $175 fee, and it is my fault for not checking they didnt fit. However on their website, it literally filters out tires that do not fit the selected rim, however these tires were not filtered out. Below is a photo of the exact rims and tires being ordered in a compatible package. The customer support representative keeps saying I shouldve checked the fitment guide for my car or one doesnt exist, but this is not the issue. This has nothing to do with my car. This is an issue with the products they falsely advertised and sold me. Im not asking for anything ridiculous from them, just for them to correct their error and accept the brand new never used tires, that still have the sticker on them, that they falsely advertised back without charging me a ridiculous fee.
    Read More

    Customer Reviews

    435 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lee R

    1 star

    06/23/2024

    ### Review of Custom Offset Wheels I recently had an extremely disappointing experience with Custom Offset Wheels. My initial order arrived damaged, which was a major inconvenience. It took a week to get a replacement wheel, during which I had to pay for a new one upfront. Despite clearly informing the customer service representative that my wheels were ceramic coated, the replacement wheel I received was not.When I finally got the wheels mounted and balanced at a shop, I discovered another major issue: I had received four of the same wheels, even though they were supposed to be true directional wheels. This means that, instead of having wheels that spin correctly in the same direction on both sides of the vehicle, I have one side spinning one way and the other side spinning the opposite direction. This experience was extremely frustrating and time-consuming. The company's handling of my order and their customer service left a lot to be desired. Needless to say, I will never make another purchase from Custom Offset Wheels again. This was a poor business experience from start to finish.

    Local BBB

    BBB Serving Wisconsin

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