Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

About

Important information

  • Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    CFPB vs Wells Fargo (File No: 2022-CFPB-0011)

    On December 20, 2022, Wells Fargo Bank agreed to settle allegations (File No: 2022-CFPB-0011) brought against the company by the Consumer Financial Protection Bureau (CFPB).

     

    The enforcement action taken by CFPB, stems from allegations that Wells Fargo Bank caused the repossession of vehicles due to the systematic failure of servicing their automobile loans, caused homes to go into foreclosure due to the improper denial of thousands of mortgage loan modifications,  overdraft fees charged to consumers despite having enough money in their account to cover the transaction at the time the bank authorized it and froze more than a million accounts based on faulty automated filters.

     

    According to the settlement, without any admission of liability Wells Fargo has agreed to pay more than $2 billion to those affected by their actions and $1.7 billion in civil penalties.

About This Business

This firm offers banking and financial services.

Products and Services

This firm offers personal and business checking and savings accounts, retirement accounts, mortgages, and other loan accounts.

Business Details

BBB File Opened:
11/9/1978
Business Started:
1/1/1852
Business Started Locally:
1/1/1852
Business Incorporated:
4/14/1999
Type of Entity:
Corporation
Alternate Names:
Wells Fargo Dealer Services
Wells Fargo Guard Services
Wells Fargo Bank
Wells Fargo Card Services
Wells Fargo Financial
Wachovia
Wells Fargo Insurance
Wells Fargo Merchant Services
Business Management:
Mr. Scott Sorge, Complaint Manager
Number of Employees:
275000

Additional Contact Information

Customer Contacts
Mr. Scott Sorge, Complaint Manager
Fax numbers
Primary Fax: (415) 975-7745
Additional Phone Numbers
Other Phone: (866) 878-5865

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 1512 for this business, issued by Department of Business Oversight

Department of Business Oversight

1515 K Street, Suite 200

Sacramento CA 95814

BBB records show a license number of 1512 for this business, issued by Department of Business Oversight

Department of Business Oversight

1515 K Street, Suite 200

Sacramento CA 95814

Additional Information

Other Resources
California Department of Financial Protection and Innovation
2101 Arena Boulevard
Sacramento CA 95834
Phone Number: (866) 275-2677
https://dfpi.ca.gov/
[email protected]
Commodity Futures Trading Com.
Lafayette Center,1155-21st St. N.W.
Washington DC 20581
Phone Number: (202) 418-5080
http://www.cftc.gov
Comptroller of Currency--regional admin.
1 Front St Ste 1000
San Francisco CA 94111
Phone Number: (415) 805-3000
Fax Number: (415) 291-8584
http://www.occ.gov/
Nationwide Mortgage Licensing System/NMLS
1129 20th Street, N.W., 9th Floor
Washington DC 20036
Phone Number: 1-855-665-7123
http://mortgage.nationwidelicensingsystem.org/Pages/default.aspx

Industry Tip

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.