Reviews

Xfinity staff are impossible to reach. Every single aspect of their business seems to be automated. Their chat robot tries to use prompts that are not beneficial, and when I finally get linked with an agent, its obviously outsourced. Their agents obviously only have one goal, and thats to sell you an upgrade. They will lie and claim prices wont go up after a promotional offer expires. They take forever to respond, and when everything seems finalized, the re-ask if you are certain that you dont want an upgrade. Theyre overpriced and overcharge for overages (which shouldnt even exist). This company *****. Its a money grab. You cant accomplish anything online, you have to have some random guy in ***** do everything for you. I tried adding unlimited data, ordered it on 3 separate occasions, but it wouldnt work. No confirmation email, no phone call or text. Nothing. Didnt work until I chatted with the agent. The business morals of xfinity or nonexistent. And Im sure they wont change. They know a lot of people only have them as an option, and they exploit that fact.

Comcast has put up barriers to canceling phone service to an office we no longer have, for an employee we fired (who was the prior president who set up the Comcast account with his pin and security questions). Surely this must happen to other companies. Over an hour on the phone with two different people we inferred a clue for what to do. THIS MAY HELP READERS: We cancelled automatic billing and cancelled paperless billing.

Comcast ***************************** Dealing with ********************* customer service has been a frustrating and disappointing experience. First, its nearly impossible to get through their automated system to speak with a real person. When you finally connect with a representative, its evident that English is their second language, making communication challenging and requiring you to repeat yourself multiple times.Even worse, asking to speak to a supervisor feels pointless because no one ever follows up. Adding insult to injury, when you fill out their customer service survey negatively, it seems to fall on deaf earsno one reaches out or makes an effort to address the issues.This kind of poor service shows a lack of respect for their customers time and concerns. ******************** seriously needs to re-evaluate their approach to customer support if they want to maintain loyal customers.

Charged me for non agreements, continuous charges made after disputes made on phone and online. Refused to let me make changes to my billing after I cancelled service. Lied about products and charged me for them after they stated they were free of charge, also I had a pre pay plan with them

I have Xfinity Limited Basic and the broadcast TV fee increased 23%. That is price gouging!!!

Buyer beware! Xfinity is hounding me to pay them for 25 days of service that I did not receive. I cancelled phone serivce with Comcast/Xfinity on the 5th, two days later their website came up with "total so far" - which I paid. When my autopay date, the 21st, approached and they still hadn't updated my account I knew what was coming and I cancelled the card that was used to pay them. Sure enough on the autopay date they tried to charge me for the whole month. All this happened during the month of Nov 2024, I have since called, posted in forums, posted in reddit, and had text conversations with their employees. On Nov the 27th one of their employees told me I didn't owe them anything during a texting conversation, I have screenshots of that conversation for proof. Nevertheless they continue to harass me for a payment that I do not owe. These people are doing their best to commit fraud. Stay away.

In April 2024 I decided to come back to what I was hoping was a better & improved customer service team because the services that I need were very affordable & convenient. So as time progressed after my 1st contact respectfully & honestly I hadn't even set up my account & the disrespect had emerged from the customer service representative that I Seriously Feared... And with Great disregard to my instincts I committed to Xfinity ************ Instantly Regretted my commitment. The **************** Representatives are PURPOSELY COLD HEARTED, RIDICULOUSLY UNPROFESSIONAL, WITH THE UPMOST DISREGARD for HUMANITY as if they are GOD. THE WORST & I Mean THE WORST UNAPOLOGETIC ATTITUDES FROM THE WORLDS MOST COWARDLY ARGUMENTATIVE & SICKENING Human Beings whom Provide NOTHING that is in there job description for which they were hired for. I have received Some of the WORST & I MEAN THE WORST & UNBELIEVABLE DISRESPECT from a Multi-Billion ************** whom obviously has no Regard Nor Appreciation for there PAYING CUSTOMERS regardless of the customers lengthy membership years, TIER LEVEL & most of all THE UNITED STATES MILITARY VETERANS & to Highlight the Disabled,AFRICAN AMERICAN FEMALE VETERANS

Initially I called to lower my internet bill but was sold a deal to get a free phone and a total 3 lines of Mobile service for $90 before taxes, and the lines have to be activated within 30 days. Due to an error on their part they sent the sim cards and phone to the house we moved from, then took another month to send the sum cards to the correct address. It took days to activate due to **** coming at 2 different times, and once activated they told me that the phone was no longer free and stuck me with the payment monthly. I called numerous times and was told it was basically my fault for their s**** up thats costing me money. I disconnected my service and left a balance. I feel I shouldn't have to pay it since I've been over charged for months for their s**** up. The biggest issue is the language barrier between customers and agents. The agents don't understand us and I surly struggled to understand them. The company offers a great service but they have very poor customer service and take advantage of their customers needs.

I've received very bad customer service for trying to resolve an issue I was having when I tried to upgrade the free *************** I was getting to Peacock+ (ad free for $14 mthly). I used their Xfinity App to manage the upgrade 3 different times in 3 days because I wasn't seeing Peacock+ go through on my streaming devices. Each time I would receive an order number for the upgrade and the system informed me a confirmation email would be sent which it never happened. I used their *************** with no luck, I tried to call to speak with a live agent with no luck, I went to the local Xfinity Store in ***********, ** and their *** couldn't help me or even upgrade my service to Peacock+. He did give me a cheat sheet with instructions on how to reach a live person which I called and spoke to a *** in the *********** that couldn't help me as well. She said she could only help me with troubleshooting hardware or app ********* one point I was able to chat with 4 different ***s through their App but all were not able to help me to include the last one writing that he tried to ad Peacock+ on his end but couldn't and then abruptly exited the chat.I also found out using Xfinity app that my Internet download speed averages around 45 Mbps and using a third party internet speed app it showed my average download Internet speed was between 95 - 231 Mbps but I'm paying for Superfast internet (up to 800 Mbps with a max of 1.2 ******** limit) for $109 - $29 (contact discount) which comes out to be $80 mthly. It looks like all this time I've been paying for internet speed that I never received. This whole experience has been horrible and I'm going to find out how much it will cost to break my service contact and then find another Internet provider like ******* that has recently laid fiber in our area. They are charging $65 for 250 Mbps with unlimited data.

My monthly internet service bill with Comcast/Xfinity increased 39% recently, with no explanation. When I tried to log on to my account, I hit brick wall after brick wall and was never able to access my account. I then made the dreaded call to Xfinity, where I asked why my rate increased. The Xfinity person told me she didn't know and then tried at least three times to sell me some package deal I didn't want for $99.99. Each time, I told her I wasn't interested and only wanted to know why my rate increased. She kept telling me she didn't know. I then asked to speak with someone who could help me and was put on hold. After about 10 minutes with no response, I hung up. I still do not know why my bill went up.