Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CBV Collection Services Ltd. has 3 locations, listed below.

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  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been continuously harassed by *** for a year now, calling not only me but my elderly parents also for a debt I don't even remember, nor do I see on my credit report. When I speak with them I am spoken to as an idiot, yelled at and treated terribly. I deal with and am heavily medicated for depression and anxiety and they somehow tricked me into accepting this debt and making a payment plan. They suckered me out of $150 until my bank flagged and closed my account for fraud alert. The only difference on my bank account was this one payment to cbv collections. I am a disabled single mom, and barely make ends meet. I don't know why I let him bully me into accepting this. They are incredibly unprofessional, even verbally threatened the law and court with me over the phone. I then filed a complaint via their web page about how I was treated and received an email asking me for more personal information such as my birth date, address and phone numbers of both myself and my parents. I refuse to accept this as a legit debt as I have no recollection of it, nor do I see it in my report. An online bully just pushed my mentally ill self to do this. I am sickened by the lack of professionalism,and how they treat a person. Even if they "take me to court" as he said, I have no money, especially for a debt I see no proof of. They need to leave me and my elderly parents alone, this is unacceptable.

  

  Business Response

  Date: 04/02/2025

  Thank you for your communication.
  
  Please note that we have reviewed the calls referencing the file and have found that the consumer was not in agreement with our collection agent. The consumer did agree to a $150 payment plan and then also claimed that our communication was a scam due to the consumer was unable to locate the information on their credit bureau.
  
  Kindly note that if the complainant did attempt to reach our company via our company portal, we would be requesting that the individual complete a right party verification process. This process is put in place to protect the consumer and CBV Collection Services Ltd. to ensure that we are not communicating with any unauthorized third parties and/or scammers. Also, to maintain in line with legislative requirements. **** standard is to communicate with individuals displaying integrity and to maintain with respect concerning business ethics for an individuals privacy and personal information. If *** is unable to determine if an individual is the correct party, we would not be able to proceed forward.
  
  The consumer did request for their parents phone number to be removed. We requested to obtain the phone number of the consumers parents so that we could remove it from our system. However, the consumer refused to provide. We have reviewed the calls and could not locate any calls with reference to the consumers claims. We also did find that our agent displayed professionalism and positive tone and manner. At this point in time, all phone number(s) associated to the file have been removed to prevent further outbound calls.
  
  We do take customer complaints very seriously and are always open to feedback to ensure that we provide a smooth, friendly and pleasant customer experience.
  
  As for the reasons explained above, *** considers this matter closed. Thank you for your understanding and patience and we do apologize for any inconvenience. Thank you.
  
  
  Regards,

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:08/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** calls me about 10 times a day, as early as 6am. This is unacceptable and outrageous. People don't forget 10 times a day they have a debt owing. There needs to be policy in place regarding debt collectors and how often they can call a person. I would like to sue them for harassment because at this many calls a day, that is what this is. They are a big enough company to hire a proper IT team and purchase the proper hardware to create a system that will only rotate your phone number after 2-4 weeks from the last phone call. It's not that hard to integrate that into the current computer system/hardware this company uses.

  

  Business Response

  Date: 31/01/2025

  Thank you for your communication.
  
  Please note that we have reviewed the information and we do have a system in place that prohibits calling outside of legislative call times and to maintain in line with legislative call frequency. The individuals phone number has been removed to prevent further outbound calls.
  
  We do apologize for any inconvenience that may have been caused and appreciate your patience and understanding.
  
  
  
  Regards,

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have created a payment plan with this business, but its shows multiple different collections still on my report. I made an initial down payment of $1100 and Im paying $250/ month until the amount is paid. I feel we have a good relationship but I want this collection to be taken off of my report seeing as I now have a payment plan, made an initial payment plus a monthly payment and the full amount will be paid off gradually. This is unfair to stay on my report for the next few years as I pay down my balance. And affect multiple other areas of my life showing a collection on my report.

  

  Business Response

  Date: 28/01/2025

  Thank you for your communication.
  

  Kindly note that we have reviewed the information and the file has not yet been resolved. Please be advised that we do not remove items reported on the credit bureau even once they are paid.

  Once the file has been resolved, we will update the status to reflect that the account is paid. The reporting period is 6-7 years from the date it was reported so it will appear as part of your credit history for that period.
  
  In reference to the other items appearing on the individuals report, we do recommend that the consumer reach out to us to review and discuss. We can be reached by phone at at ************** or by email at *************************************************************************************
  
  We do apologize for any inconvenience that may have been caused and appreciate your patience. Thank you.
  
  
  
  Regards,

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV collection agency keeps calling me to pay for something that was paid and handled since August 2011. ****** matter, it has passed the limitation. we are 2025. Client ****** - client number ***********, they say I owe $836.92. I have not had anything from ****** since 2011 when I returned their products.

  

  Business Response

  Date: 28/01/2025

  Thank you for your communication.
  
  Please note that we have reviewed the information and we have been hired as a third party agency to assist consumers in resolving delinquent and over-due accounts. We do suggest at this time, that the consumer reach out to the original creditor to confirm if there is a remaining balance.
  
  At this point in time, we will remove the consumers phone number to refrain outbound calls.
  
  We do apologize for any inconvenience and appreciate your patience.
  
  
  Thank you & Regards,

• Initial Complaint

  Date:30/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting regular calls from this company day and night. Generally between 5 and 10 calls per day. Calls are at all hours of the business day and overnight disrupting my work, home, and sleep. I am on-call for emergency after hours support for my job; and my regular hourly overtime rate would be $165. Each instance takes about an hour to either try and work with the call options or call and deal with the repeat call attempts and relax to fall back asleep. I am owed at east $975 in overtime pay for their disruptions; however, I would consider it a win to never hear from them again.When they call it is blank, and an unrecognizable human voice eventually chimes in asking for a person, again unrecognizable (accent in broken English) either says sorry, they'll make a note of the wrong number, wrong name, etc; but they continue on. I have had to make a complaint with the **** cyber crime unit hoping that maybe they can put an end to it. Recently, I was forceful requesting to speak with a manager whom confirmed my number, confirmed they were looking for some smeechuck (sounds like; the mgr still had a fairly thick accent), but the point is it isn't me and continuing to harass me isn't going to change whom I am. A resolution would be for them to never call me again and to compensate me $975 for my work overtime that they have continually abused for the last 3 or 4 months. The number is higher, but I have erased calls leaving only a record of the 975 for time owed.

  

  Business Response

  Date: 13/01/2025

  Thank you for your communication.
  
  Please note that we have reviewed our data bases and have not found that any outbound calls are being dialed to the phone number identified - ********** .Kindly be advised if it is our company, that the call is not intended for yourself. However, it does seem that there could be a possibility that we could be dialing a number that is forwarded to you which is no fault of yours or ours. At this point in time, we do recommend that if another call is received,please take note of the date and time. We will require at least 4 days of call log information to be able to investigate the original phone number that has been forwarded to your line as we have various calls taking place.
  
  In the event if you answer the call and there is a live person on the line, you may also request the agent to provide you the phone number they are intending to call. In addition, you can request to speak with a Manager shall you receive another call and provide the Manager all the details so we can further review and resolve. We do apologize for any inconvenience.Thank you.

   

  Regards,

• Initial Complaint

  Date:30/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unfortunately a debt that has ended up with CBV collections and I was unable to make payments for some time. I have though been trying to reach out the majority of Dec to inform them I am able to settle this matter, spending atleast 20minutes on hold at least 3 times without ever speaking with a single **** tried calling early and late to leave messages and sends me to hold music with no end. Have sent emails, have sent call back request and such. I know my debt is accruing interest and I am not happy about this lack of response to my attempts to settle this matter. One number on the site just disconnects and the other ***** maintains.

  

  Business Response

  Date: 13/01/2025

  Thank you for your communication.

  Please note that we have reviewed the information and we do apologize. Our system has been down until further notice and we are unable to view/process any files at the moment.

  Our suggestion at this point in time, is to reach out to the original creditor for assistance as they are aware of our system error. We have provided their contact information below and deeply apologize for the inconvenience. Thank you.

  Customer Relations Unit - **************

   

  Regards,

• Initial Complaint

  Date:30/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this **** with ************* , I do not have a contract with this collection agency *** , they did not provide me with the original contract as requested.

  

  Business Response

  Date: 13/01/2025

  Thank you for your communication.

  Please note that we have reviewed the information and the file associated to the consumer is no longer listed in our office.

  We do recommend at this point in time, that the consumer can contact the original creditor to confirm the location of the file.

  Additionally, if the consumer is not agreement with the file, we do suggest that a dispute is to be filed by the consumer with one of the major credit reporting agencies. The credit reporting agency will need to conduct a further investigation to confirm validation. We have provided their contact details below. 

  We do apologize for any inconvenience. Thank you.

  Equifax **************
  TransUnion *************

• Initial Complaint

  Date:17/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I received a robocall from this company looking for my brother. I explained I have no contact with him and he has no phone. This operator was pleasant and as per my request would make sure I receive no more *********** I received another robocall and returned this one as well. The guy on the phone was very pushy and rude. I explained I have no contact with my brother and said I spoke to someone yesterday from their company and she said she would make sure I received no more calls. He keeps pushing and says as I'm his relative I cannot be taken off the list. He wouldn't stop and I hang up. This is harassment!!!

  

  Business Response

  Date: 13/01/2025

  Thank you for your communication and we do apologize for the delay.

  Please note that we have reviewed the information, and have removed the phone number provided by the individual to prevent future outbound calls.

  We do apologize for the inconvenience and will look into the agent handling of the file. 

  One of our main missions is to display professional, courteous and friendly service to all consumers. We appreciate this being brought to our attention and take all complaints seriously. Thank you for your patience.

   

  Regards

   

   

• Initial Complaint

  Date:16/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with MANITOBA **********-1, I do not have a contract with CBV collection services,242 - **************************************************************************, they did not provide me with the original contract as i requested,

  

  Business Response

  Date: 13/01/2025

  Thank you for your communication.

  Please note that we have reviewed the information and it appears that the consumer has been in contact with our office since August & November 2024 agreeing to make payments. Additionally, a payment made and processed on the file on November 29th, 2024.

  At this point in time, if the consumer believes that they are not in agreement with the file(s), we do suggest that the consumer file a dispute with the major credit reporting agencies. The reporting agencies would have to conduct an investigation to determine validity. We have provided the phone numbers below for the major credit reporting agencies.

  Also, the consumer can contact our office to speak with a live agent with any further assistance to this process. Thank you.

  Equifax **************
  TransUnion *************

   

  Regards,

  Customer Answer

  Date: 13/01/2025

   
  Complaint: 22695800
  
  I am rejecting this response because:
  
  Subject: Follow-Up on Complaint Regarding Invalid Traffic Ticket
  
  
  To whomsoever it may concern 

  
  Thank you for your response and for providing additional information regarding my complaint.
  
  
  I appreciate your suggestion to contact the major credit reporting agencies to dispute the matter, and I will pursue this avenue if necessary. However, I would like to clarify my position:
  1.I initially engaged with the collection agency under the assumption that the traffic ticket was valid. I was unaware of my rights and responsibilities at the time and made a payment due to fear and lack of information.
  2.Upon further investigation, I have realized that I am not liable for this traffic ticket. This means the initial communication and payment were made under misrepresentation or undue pressure.
  3.I respectfully request that the collection agency review my file thoroughly and confirm whether the original ticket is indeed valid and enforceable. If the ticket is proven invalid, I request a refund of the payment made on November 29th, 2024.
  
  
  I am happy to provide any further details or documentation to support my case. I would also like to note that this matter should not reflect negatively on my credit report, as I am actively disputing the validity of the ticket.
  
  
  Please let me know the next steps or if I need to contact any specific department for further clarification.
  
  
  Thank you for your assistance.
  
  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 14/01/2025

  Thank you for your communication.
  
  Please be advised that we have been hired by the original creditor as a third party agency to assist consumers with resolving overdue and delinquent accounts. The original creditor has sent the consumers information to CBV Collection Services Ltd. with reason to believe that the named individual is the intended party.
  
  As previously advised, the consumer may contact the major credit reporting agency to dispute the file. Additionally, the consumer can also contact the original creditor directly to advise of their situation. The consumer may be requested to submit additional information as per the discretion and requirements necessary as per the original creditor. An investigation would need to be conducted on their end to determine the outcome.
  
  We do apologize for any inconvenience that may have been caused and appreciate the consumers patience. Thank you.
  
  
  
  Regards,

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint that I have is that I cannot join the person assign to my case or the company. I have 2 monthly payment per month and one of them wasnt took from my bank account. Im scared that I will have a fee or something because I dont understand why the money wasnt took knowing that I have the correct amount in my account.

  

  Business Response

  Date: 15/01/2025

  Hello,
  
  Thank you for your communication. Please be advised that at the time of when this complaint was entered, our system was down and we were not able to view/process any files. 
  

  Kindly,if the consumer can please contact us at either ************** to speak with a live agent, or can send us an email to ******************************************************* we will be more than happy to assist.
  

  We appreciate the consumer's understanding, patience and cooperation.
  
  Thank you & Regards,