Reviews

Worst company I have ever dealt with! After requesting new heat pump to be installed this company showed up unscheduled the next day while I was at work looking to install. I had not even received an invoice or agreed to payment yet - which they said they would provide before SCHEDULIING a time to install. My wife had them go ahead as she wasn't sure what to do. They installed the wrong unit - an AC unit not a heat pump. After install it didn't even work properly - it blew hot air and this was in August! Had them come back to install correct unit and agreed to new furnace as well because of available rebates (at this point I was stuck with this company). This took close to a month. After install heat pump and furnace did not work properly - would not shut off at set temperature and would not heat, only cool even though they had assured me they tested everything. Had them come back again. Said it was faulty thermostat. Came back again and installed new thermostat. Still did not work properly (wouldn't shut off at set temp) even though again they claimed everything had been tested. This went on for 2 weeks and I had to physically pull the thermostat out and put it back in to control the heat. Blamed thermostat again. Another new thermostat. *** the tech (and part owner) had to call the thermostat company for advice each time he came as he clearly had no idea how to set up the thermostat even though he claimed to have the same system in his own home! Finally got system working properly and then they screwed up the rebate info.Overall I found this company to be incompetent, misleading and dishonest. I later found out they subcontracted the install to a different company without telling me. They were at my home a total of seven times over the course of 2 months to get done what they said they would do in one day! **** and *** will tell you what you want to hear - DO NOT BELIEVE THEM. They are nice people and sound professional, but they are not competent at their jobs.

Hi *****,After the experience I have had with your company I would not use you again even with complimentary service calls. If you truly wanted to make up for the experience I have had you would refund me a portion of the money you charged me for the work you performed to make up for the numerous times I had to alter my schedule, take time off of work and lose out on pay in order to be home to have various problems rectified. Your company needlessly cost me a lot of time, money and headache and did not deliver on what was agreed upon (and paid for) time and time again.