Online Dating Services
Plentyoffish Media IncFind BBB Accredited Businesses in Online Dating Services.
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Important information
- Additional Info:Does POF have a customer support phone number?
POF does not provide general customer support over the phone.
You can contact POF customer support online via their help center when logged in to your POF account.
Please be aware that there are many fake customer support numbers posted online, and these are not affiliated with POF. Please know POF customer support is always available free of charge. You should never pay to have your questions answered, nor will POF ever ask for your password, full credit card or banking details, or to remotely connect to your computer for any reason. - Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Federal Trade Commission v Match.comThe following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.
On September 25, 2019, the Federal Trade Commission (FTC) sued online dating service Match Group, Inc. (Match), the owner of Match.com, Tinder, OKCupid, PlentyOfFish, and other dating sites, alleging in its press release that the company used fake love interest advertisements to trick hundreds of thousands of consumers into purchasing paid subscriptions on Match.com.
According to the FTC's complaint, Match sent emails to nonsubscribers stating that someone had expressed an interest in that consumer. Specifically, when nonsubscribers with free accounts received likes, favorites, emails, and instant messages on Match.com, they also received emailed ads from Match encouraging them to subscribe to Match.com to view the identity of the sender and the content of the communication.
Due to Match's allegedly deceptive advertising, billing, and cancellation practices, consumers often disputed charges through their financial institutions. The complaint alleges that Match then banned these users from accessing the services they paid for.
Finally, the FTC alleges that Match violated the Restore Online Shoppers' Confidence Act (ROSCA) by failing to provide a simple method for a consumer to stop recurring charges from being placed on their credit card, debit card, bank account, or other financial account.
The matter is pending. For more details go to the FTC's press release:
https://www.ftc.gov/news-events/press-releases/2019/09/ftc-sues-owner-online-dating-service-matchcom-using-fake-love
To view a copy of the complaint filed go to:
https://www.ftc.gov/system/files/documents/cases/match_-_complaint.pdf
About This Business
Products and Services
Business Details
- Local BBB:
- BBB serving Mainland British Columbia
- BBB File Opened:
- 4/8/2009
- Business Started:
- 11/9/1997
- Business Started Locally:
- 4/6/2003
- Business Incorporated:
- 30/5/2003
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- POF
- Plenty of Fish
- Business Management:
- Sarah ., Manager
- Owner/ Manager, Manager
- Laurie Braddock, Legal Representative (Match Group)
Additional Contact Information
- Principal Contacts
- Laurie Braddock, Legal Representative (Match Group)
Additional Information
- Business Categories
- Online Dating Services, Internet Services, Internet Marketing Services, Dating Services
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