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Business Profile

Bank

Scotiabank

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Scotiabank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 217 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a transaction of $36.76 from ****** ***** VENDOR. This purchase was made on Oct8,2022. I picked up the 15 pack of ****** beers they sold it to me. I came home and after having few beers with my friends we realised that it doesn’t taste good. We checked the expiry date and whole pack was expired. There’s no expiry date on the pack it was on can’s inside it. I made a complaint to merchant and they said they are not able to make any return or refund of it. I called scotiabank customer service number. First person to whom I spoke said that he can only do $30 dispute. I said either you can make a dispute of whole amount or you can decline but why only $30. He said his system is only allowing $30. After that I spoke to another one and she mentioned I am eligible for dispute but I can only make it after 15 days. I tried again talking to the other agent third time and he said I am not eligible for making the dispute because I paid it in store. I understand I made a instore purchase but I wasn’t gonna sit inside that beer vendor and drink all those ofcourse I had to come home. After coming home and taking few drinks it came to our notice about the issue and thn we checked that date on beer can. After talking to the third agent I asked for a manager or supervisor. I waited for almost 1 hour and that manager or supervisor name Erica just ended the call in 1 or literally 2 minutes. *** *** ** ******** ** **** *** **** *** ***** ***** ******** ******* * **** *** ** **** **********. Its not the first time. All the agents provide different answers and at end there’s no solution.

    • Initial Complaint

      Date:20/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a prepayment of $38,460.00 on July 16, 2022 from my ***** **** account and on July 18, 2022 ***** **** informed me that Scotiabank cashed my cheque on my house mortgage. I was told that Scotiabank update the balance in one week in my online mortgage account, which they did not. To hide out their laziness and inefficiency they sent me Prepayment form that I should sign that form. This is not first time I made prepayment to my house mortgage and was never asked to sign such form, this is just mortgage department of Scotiabank wanted to hide out their laziness and keep dragging my update of online account account until July 28, 2022 until my mortgage instalment was due with higher mortgage interest rate. Not only this on phone and I was told by Angela T. of Changes branch Brampton Ontario to me that balance of my subject house mortgage is $68,383.01 plus $300.00 for release of my house documents. But on August 12, 2022 I went to Scotiabank branch in Eastland Center in Sarnia to pay the balance of my house mortgage as per the figure mentioned to me. But your Sarnia, Ontario branch in Eastland Centre charged me extra money i.e. $69,331.48. Even the person I had meeting at 3 pm booked by your customer booking centre was not present in the branch, so I made the payment to the teller with extra charges. Why I am charged extra at the time of closing of final payment of my mortgage balance? Please explain me in writing,, copies of receipt and statement of payment was forwarded to your changaucy branch, Brampton for their reference and information. Please refund the extra instalment with higher interest rate and charges back to me at your earliest convenience.

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern, I have a Scotiabank American Express credit card (ending in ****) that was affected by a data breach recently. As a result, a fraudulent expense was incurred on August 6th in the amount of$2,239.20. Upon being notified, I immediately reached out to their Fraud department and was told expense was fraudulent and that it would be reimbursed back to me within 1 month. It's now been 2 months, and after various attempts to follow up, there has been no progress and the only response I got was that it's being escalated (no ETA on when it'd be fixed). I've incurred an excess amount of interest surcharge and had my credit score be affected negatively. At this point, I have no other option and require your help to get Scotiabank to address this asap. This company is taking advantage of Canadians' tolerance towards business incompetence and faces zero consequences for their wrongdoings. Scotiabank needs to reimburse me the full amount plus interest surcharge and contact the credit bureau to revert any damage that has been done. Please help me and many others who continue to be exploited by this monopolistic company. Thanks, Duong P.

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a $220 etransfer to myself at 6am Oct 4/22. Didn't go through. Can't cancel it. Online chat tells me to call security. Wait on hold for an hour and they tell me it's a customer service problem. Customer service tells me it's a security problem and transfers me back. Security telling me it's a customer service problem and transferring me back again. I'm 2 hours into a phone call and nobody can take responsibility or resolve the issue. I would just like the etransfer cancelled and nobody can seem to do that.

    • Initial Complaint

      Date:28/09/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ****** account had been hacked and 12 charges had been taken from my Scotiabank chequing account. These fraudulent charges have put my account into overdraft, causing Scotiabank to charge me NSF (Insufficient Funds Fee). These NSF fees have amounted to $768. I am a student and do not have the money to pay this back, and my bank account is still currently in a negative balance. ****** has deemed these charges as fraudulent and has refunded me the money, but I am still in a negative balance due to the NSF fees from Scotiabank. Scotiabank is unwilling to refund these NSF fees even though they are do to fraudulent activity. * ** ********* * **** ***** ****** ***** *** ** **** ********** ******* **** *******

    • Initial Complaint

      Date:13/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made 2 disputes with Scotia bank 2 weeks ago for a in-person POS transaction I made with a merchant . The agent clearly listened and took my complaint and told me these transactions can be clearly disputed even if it’s in person transaction The name of the agent I spoke to Alexandar - the agent told me I would get letters in the mail and I would have to fill it up and send back in but there was no letters came so I had to call back after 2 weeks to find about the status The new agent said the previous agent gave false information and it should be like in the email which I don’t believe ***** ******* * *** **** ** ****** **** ********** *** I asked to speak to a supervisor . Supervisor said these transactions can’t disputed and the previous agent gave a false information even though that agent took my complaint and gave a case number . After having big argument with a supervisor, he gave me $70 credits and I took it because in case I don’t get anything afterwards . I felt like Scotia bank should be responsible and liable for this incident and I should be owed full amount I disputed Ragul s. Scotia dispute reference number 1: case number *********- amount disputed $40 2: amount disputed $101.70 and $20.59- case number ********* (Case number : ********* for $70 Credits agent gave me )

    • Initial Complaint

      Date:06/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have requested Scotiabank in November 2021 to withdraw my investments that are legitimately mine in the amount of $37,000 and even after hundreds of calls, emails, and complaints to the office of the president Scotiabank is still holding my money hostage.they keep making promises that it will be done but it never happens.

    • Initial Complaint

      Date:06/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I got an offer on my Scotia mobile app for Loc pre - approved offer but once I click accept I'm getting an error message . This offer no where to be found when I signed to my Scotia acc on my computer or phone but only showing in on my mobile app . Please fix the issue so I can apply the pre approval offer Customer support aren't helpful I'm attaching the screen shot of the offer I got and the error message ************ ***************

    • Initial Complaint

      Date:06/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* merged my profile with another customer (who had the same name) which resulted in a credit card from Scotia bank to report on my credit along with my credit being pulled for their financing. I have disputed to have the incorrect scotiabank **** card removed since November 2021 however no one is able to remove the card that does not belong to me. I have contacted Scotia branch on ********* and ****** and the branch manager stated I need to provide him with the card number to remove it from my credit. Which makes no sense as it's not my card so how can I give them the card number. I have also started a dispute with ******* to have it removed but they say the same response "it has been escalated to the back end office" however no response. My credit is being impacted in the process, the other persons card is racked up which is lowering my score due to utilization. All I want is to have the incorrect card removed from my credit report and an apology from both businesses in regards to having me call for the last 6 months and ruining my credit in the process.

    • Initial Complaint

      Date:31/08/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One day with no prior note and no explanation, they canceled my business debit card and my online access to my account. Called them while waiting an hour for someone to pick up just to hear that they have no idea why my card is canceled. Very unprofessional and amateur approach to customers

      Business Response

      Date: 23/09/2022

      At Scotiabank, customer privacy is important. Under the Scotiabank Group Privacy Agreement, we have initiated a review into the complaint raised, and we will respond directly with the customer.

      To confirm, if the customer remains dissatisfied with the outcome of our review, we will be providing them with the next steps in the Scotiabank Complaint Handling process for further escalation.

      Thank you for writing to us.

      Customer Answer

      Date: 28/09/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

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