Customer ReviewsforThe Hartford Financial Services Group, Inc.

Yet again The Hartford didn't process the August payment that was set up for autopay and the policy would have been cancelled again if I didn't catch this. I am confused at their lack of ownership of this matter. I've asked this before, who runs their billing department? It's as if they want policies to be dropped just so they don't have to pay. If I wasn't my mother's POA and advocate, her policy would be dropped and she would be out of home owner's insurance with no help from THE HARTFORD.

I would give them less than one if I could because I've got nothing but to run around for the past 3 weeks one person to tell me they're waiting on my employer to confirm I have coverage then another one would tell me they're waiting on the doctor to send paperwork then another one will tell me they're waiting on both nothing's being done this company is the worst company in the world so if you're workplace offers Hartford long term or short-term disability or any insurance to do with the Hartford tell them thanks but no thanks bypass this company they are the worst customer service people I ever seen in my life oh and by the way my short-term disability claim was for having part of my foot amputated but they never made an attempt to even try to collect whatever information they needed to get my claim through all they did is wait until the claim ran out to deny it. Stay away from this company they're just like any other big insurance company you will pay in for years and years and years and then when you actually need it they deny your claim and you're out so put your money in a jar and dig a hole in the backyard and Mark it well at least that way you'll know where your money's at and can get it anytime!

I 'm so disappointed after being with this insurance company for years and when I need them they are not keeping their promise. Their comprehensive insurance plan says I am covered and they agreed. They claim to have 1600 "Auto Repair Shops" so I put in my location as they asked five come back as Collison & Glass or Collision Body, and or Crash, None come back as auto repair but you figure if a car has been in an accident it needs and auto repair mechanic especially it it's a Collision or Crash shop. So I called the ******** * ***** **** and asked if they do auto repair for The Hartford they said yes. I then asked and towing they said yes. I called and confirmed all this with The Hartford, who my comprehensive insurance is with, and they agreed and confirmed with their confirmation I called the ********* * ***** **** back and they came and towed my car to their shop. It all changed when I arrived and didn't agree to sign the paperwork they were rushing me to fill out. I refused I hadn't read them. So they now say they don't do auto repair and my adjuster still hasn't found one in their list. It is now August 19, 2024 she refuses to call or answer my emails think its been since July 16, 2024. Finally, all the money I've invested over the years, so I can spend time with my family. I filed my claim on July 1, 2024 I would've filed earlier but I had let go of my full coverage which I got because of my children, my grandchildren and great grandchildren, relatives, and great-grandchildren especially this last year, these last few months is a waste, and jeopardizing my health. I'm to old for this lets talk and since you won't talk to me maybe you will talk to BBB. Be Blessed and Safe to All involved.

This insurance company is a complete hoax for seniors. I purchased car insurance from this AARP company back in 2020. At that time they had granted me a good rate for liability and comprehensive insurance. Each year that was a slight increase. This year they sent me an advertisement stating that I could save with an additional discount if I bundled car and home. So I purchased the home insurance also. Surprisingly when I received the statement they increase my car insurance by at least 30% and my home insurance increased a whopping 40%. I called to see what happened. I had never made a claim with this company. The agent only offered a small reduction on my car insurance if I just selected liability and dropped comprehensive insurance. He decreased it by $10 and said that was all I needed because my car was old. Thankfully I was able to find an insurance company that decreased my home insurance by $1000 with the same coverage and gave me liability and comprehensive for a price less than The Hartford was giving me for liability only. I can’t help but think this company is practicing discrimination against elderly and people of color. I am leaving AARP. They don’t care about seniors at all!

We filed a claim. Lived in this house for over 16 years this is the first claim We filed. What a disaster. They didn't give Us much We had to take out a loan for the plumbing and Our basement and bathroom still aren't done. They hardly gave Us any money for that but They turn around and up Our Home Owners insurance. Honestly they have been no help at all.

I tried to get a car insurance quote they won’t give me one because another person that lives in the house has a suspended license they have nothing to do with my car, they do not drive it it is my car not there’s and nobody drives it but me I think it is wrong that they will not let me get a quote because of someone else that has nothing to do with that person

Very unprofessional, they stopped my short term disability payments without notifying me that they were doing so. They said that they were investigating my claim because they received information that I may be working for a company called ******* ** ********** I live in *** ****** so how the hell could I be working for that company and why would I suddenly start working for a new company while I’m on disability that makes absolute no sense whatsoever. They have told me for over 3 weeks that this will be solved and payments would resume which still has not happened. I’ve called and spoken to at least 5 different agents telling me how sorry they are but there’s nothing they can do to help me. This company is the worst I’ve ever had to deal with in my entire life.

hartford insurance group with **** sent me a pre approved auto insurance quote for $100 month, upon contacting hartford they could not honor their claim or price

This company has neglected to send me my first disability check after being with them for 8 years after calling repeatedly to verify the account that they were putting into they continued to tell me that they could not give me the information and they sent it to an account that has been closed for several years I have contacted them repeatedly to get this resolved and it is still not resolved they have gotten their money from me consistently for 8 years. If they had verified what I was asking them before surgery this would not be happening. I have asked for a supervisor to call me back which has not happend a d if you ask to speak with supervisor they are never available .I feel like this company is taking money from people with out being able to do what they are supposed to do in return. There is no reason it should be this hard to use a service that I have been paying for for 8 years.

Very unprofessional. Closed out my claim with false statements that they did not receive paperwork from my doctor regarding my seizures and the fact that they dropped me down to 3 days a week. When confronted with evidence they changed the story to they received the paperwork work but the doctor didn't provide a date when the problem would be resolved. That was because he did not know an exact date when he would be able to able to find the right medication and dosage to resolve the problem so he just stated ongoing. I explained that by this time the doctor had to completely take me off the job for at least 6 months and possibly longer because the seizures have gotten so bad. I have had to be hospitalized at times. The Hartford stated they would reopen the claim if I submitted updated paperwork which I did weeks ago. They have admitted to receiving the paperwork but keeping saying it is being processed and they are on the process of reviewing it to reopen the claim. They have changed the final date that it is supposed to be completed by several times and keep putting it off. I have no income at this time and I purchased both short term and long term insurance through their insurance company thinking I would be covered in case something unexpected like this ever came up with my health but they keep giving me the run around. The doctor told me he has several patients who have had similar experiences with this company. I don't recommend anyone trust their security or their future financial situation should anything like this happen in the hands of a crooked fraudulent company like this one who makes a living preying on those less fortunate. It is a scam of a company from my experience. Do not trust them or purchase their so called disability insurance.