Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a 2020 ******** CT5 from this dealership. Process took me less than 30 min! I should have know something was funny. Return the vehicle the next day the car just wasnt driving right. The vehicle was stalling when accelerating and making Noise. ******* at the dealership told them I was here to return this vehicle because and I explained. They said fine! Well have it looked at and back you out of the vehicle an the mean time here is a loaner for you until we get you out. Yo make a long store short I said in that loaner vehicle 2 weeks while communicating with the dealership what was taking so long and so on. This dealership lead me to believe they were backing me out of this car while stringing me along with a loaner and lies until time ran out. They ran my credit multiple times with out my consent trying to trade me out of the vehicle with I threatened to hire a lawyer instead of backing me out of the contract like both parties agreed. Once I found out I could no longer be backed out the vehicle I was devastated and angry. I could not believe I had been taken advantage of like this and no one cared. The lies keep coming and coming!! I was told they would get me a powertrain warranty since I wax out of time. Well that didnt happen either!! This company knew they sold me a faulty vehicle and stringed me alone because I am a female I believe. Now I stuck with a vehicle they new was no good and butchered credit due to the running it trying to correct there mistake the wrong way.

  

  Business Response

  Date: 12/10/2024

  Ms ****** purchased a ******** from us.  She had a complaint about the operation of the vehicle. We were glad to reinspect the automobile and could not find any problem with the car.  The reason we had to send her deal to so many lenders was due to her trying to obtain financing that was suitable to her.  Based on the terms she requested we had to shop her loan to several sources before finding a bank that would lend money on her terms. Her car operates perfectly fine.  I can not control what lenders approve or deny based on payment history

• Initial Complaint

  Date:05/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst experience ever do not buy a truck here. We went to buy a used Dually truck and I test drove it I could tell something was wrong because it had a shake but the sales rep said it was general shaking lol Im a trucker and I work at a federal bank so I know general shaking cant just tell me anything, my boyfriend also saw it previously had a oil leak and the oil was super burnt so when we got back to the dealership we left to go look at another truck, but we came back and spoke with another agent who helped us they told us they would everything fixed and the shake came from the tires so we were like okay we will give them a another chance we did give them our check to go ahead and secure the car again to fix everything they wanted us to come back the next morning . we had already told them we didnt want it but they didnt want to give us our check back . When we came back the next day they said that nothing was wrong with It we drove it halfway to ********** and it started beeping really loud , shaking and a wrench came up on the dashboard and the car would not go over 60 mph I recorded it all, They had cleared the codes and said nothing was wrong with it but it was ! They had to pick us up from the side of the road THEY drove it back and saw it wasnt going anywhere it had a problem and STILL would not give us our check back they said they cashed the check but MY bank says otherwise .They told my man the truck was his knowing that this truck may need a MOTOR OR TRANSMISSION. I will be going to the dealership today going live . We came back and they said the truck had a programmer where you can choose how fast the truck goes but sneaking to try and buy another one. I will be posting the video of us driving the truck getting stuck on the side of the road . They will not be getting any money from us and I will make sure people have know about this dealership and how they treated us, like we didnt know what we were talking about.

  

  Business Response

  Date: 05/30/2024

  Their deal has been unwound and the customer did not pay us for the vehicle.  We have since sold the truck to one of our employees grandparents and the are enjoying the truck and it has not given them one ounce of problem.   Guess the truck didnt like the way they drove it.  Sorry for their bad experience however they never contacted me personally.  I resolve these simple problems with no need to call anyone

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 6, 2022 my Dodge Journey was towed to the service department. The radiator hose was leaking fluid and the drive belt had broken. That ticket was over $830.00. March 8, 2023, the vehicle was back at the service center for running hot. At that time the water pump was installed, sensor for coolant temperature was installed, seal adapter installed, the ticket shows that 2 thermostats were replaced, but it was only one (how we found out only one was replaced will be discussed later), also antifreeze coolant was added in as well. The comments left from tech are as follows: (After inspec found water pump to have come apart, pieces of the pump were found in the coolant also, replaced water pump thermostat and temp sensor and coolant, retest system...test drive all working proper now.) This ticket was $1457.50. However, unfortunately this vehicle had to go back to the service center again, now on April 17, 2023. The vehicle was running hot again. The tech calls to tell us it was the drive belt and needed to be replaced. He gave us a charge, but we informed him that the DRIVE BELT was replaced during the October 6 visit and we should not be responsible for that. He (service tech) had to look back in the system to verify and see that it was done, so the charges were dropped. He also stated that he didn't know that our vehicle had 2 thermostats in it, so he replaced the second one. However, the service ticket was written up as follows:(Customer States running hot again on temperature gauge. Caused by first visit complaints vehicle overheating, diagnosed thermostats, not opening when water temperature is 210, the second one the bigger one is not opening until it reaches the boiling point, replaced both thermostats the large one and the small one. After 1 and 1/2 months customer returns and complains about vehicle overheating again. Diagnosed overheating and found the new thermostat is not opening.) Now we were given the quote of $2100, then it was $1800, then $1400. NOT OUR FAULT

  

  Business Response

  Date: 06/29/2023

  We took care of the Tates and repaired their vehicle at no charge and I gave the customer 200 cash out of my pocket to help them with a situation they are having.  If you call the Tates you will find they are very grateful for our help

• Initial Complaint

  Date:03/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24,2023 I purchased a car from them , I told the salesman what payment I can afford and cant I also I wanted warranty we agree on a payment we sign off on it . Ok moving forward I went to **** office I ask about a warranty he was beating around the **** he told me when bring my check stub and childsupport order I would get that items did all what they ask still no warranty ..the welcome call the finance company call and ask me how I feel about the car I told them I like the car the carnote wasnt what we discussed and no warranty she said she will contact them and she did, my salesman call and told me they did a warranty to do the welcome call and I did , when talk to the representative she told the income wasnt right that the carlot said I made a different amount that my check shows . She told me to return the car before they call the police I did just that scared and all .. I told ***** what was said he call me a lie and said nobody call I said a lady call and tryed to show the number . He had no concern he didnt care he told me I couldnt get my money back which was wrong and they didnt want my business and not to come on they property as I look on my paperwork they pocket some of my money .. they didnt try to solve this situation I was told if I give them that lady info who call me they will give me y money so unprofessional Iam a single parent suppose to started a new job Monday How with no money or car .. this my first time buying a car .. it shouldnt feel like they played. On

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 dodge challenger from this dealership for my husband. The engine light and *** light were on in vehicle. I took it to another shop and they attempted to fix the issue but stated after driving it and trying to fix it for 3 weeks that they could fix it but would require a dealership's software to get the *** off. I decided to skip all the back and forth and just take it to dodge dealer Brady Kilmury myself. My husband dropped the vehicle off for diagnostic and see how much repairs would be. We were told that issue is oil pressure switch is stuck in off position and when fixed would make engine light go off and would be ****** and that there would be separate charge for *** light and right rear axle fix. My husband stated to fix engine light right now and would get *** and axle later. Upon being called to dealership and told car is ready, no other car trouble mentioned to my husband but soon as he drove off the lot the car began making a knocking noise and a few minutes later completed died in middle of the road and he couldn't turn the car off. He called the dealership and they advs to have it towed back to dealership to take a look and figure out what went wrong and the service advisor **** told my husband he put in the paperwork he gave him before he left that they noticed a knocking noise and lifters but never mentioned it directly before my husband left the lot. **** has been dealing with a lot with his mom and has forgotten to mention things several times and this is something that could've cause my husband's death or severe accident. As a good measure since we had to pay for $200 for towing back to shop the owner's son **** advised my husband they could do a good claim with dodge directly and have them fix it since it went down right after he left the shop. Today we are told engine is blown from piston moving and frying spark plugs so we are looking at 5k-10k for a new engine and they only want to cover labor or trade us out. TERRIBLE SERVICE

  

  Business Response

  Date: 09/27/2023

  This customer did not purchase this vehice from the current ownership.  We advised the customer of the services needed and they became irate.   The customer disputed the charges on their credit card for the diagnostic time on the car and the charges were reversed and we did not receive any compensation on this job.   We would encourage this customer to take their vehicle elsewhere due to the fact that they are very disruptive to our business.

• Initial Complaint

  Date:05/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently my vehicle has been in and out of the service department at ***** ******* for a year. I have spent over $****.00 on repairs and have been told my vehicle has been fixed over five times since last year in April. each time I have come to the facility to get my car and pick it up I've been told that it was fixed and attempted to leave the facility after paying for services and my vehicle still had the same problems. I was also told that their was no warranty information available for my vehicle when i took it for service. I need help trying to get someone who is willing to help or aid in the process of getting my car repaired because there is a warranty available and if the service department is not able to perform the repairs or honor the warranty can I receive my refund for the services that were supposedly performed before we discovered they were not.

  

  Business Response

  Date: 05/10/2022

  The first time the vehicle came to our service department, we performed a software update, because the computer showed it needed to be updated, and that is the most cost efficient repair. The vehicle then returned still having an issue, and there were internal codes saying to replace the Transmission Control Module. These codes were not present the first time when the update was performed. The transmission control module was then replaced. All the repair options that were recommended to the customer, in each case, were significantly cheaper than replacing an entire transmission, and we felt it was best to try these first in hopes of avoiding transmission replacement. After the TCM replacement, there are still internal issues in the transmission, which tells us the transmission does need to be replaced.  We have reached out to customer on 5/9/22, and are waiting to hear back to help resolve this problem. Vehicle is a 2011 Dodge Caliber with 158,000 miles. Customer would need to have an active extended warranty, that covers this component, and at this time, we are not aware of any such warranty. There is a 12 month 12,000 mile warranty on the parts we previously replaced, but those parts are not indicating to have failed at this time.