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Find a Location

Eye Care Associates - Decatur has 1 locations, listed below.

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    Business ProfileforEye Care Associates - Decatur

    Optometrist

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    The company provides optical goods & services.

    Business Details

    Location of This Business
    2349 Danville Rd SW STE 410, Decatur, AL 35603-4285
    BBB File Opened:
    1/1/1991
    Years in Business:
    33
    Business Started:
    1/1/1991
    Business Started Locally:
    1/1/1991
    Date of New Ownership:
    7/1/2019
    Business Incorporated:
    2/6/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of S-456-TA-074 for this business, issued by Alabama Board Of Optometry

    These agencies may include:

    Alabama Board Of Optometry

    1431 2nd Ave N

    Bessemer AL 35020

    (205) 481-9993

    http://optometry.alabama.gov/

    Type of Entity:
    Corporation
    Business Management
    • Ms. Brandy Heddles, Office Manager
    Contact Information

    Principal

    • Ms. Brandy Heddles, Office Manager

    Customer Contact

    • Dr. Dale Potter OD, Owner
    • Ms. Brandy Heddles, Office Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/04/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    EyeCare associates billed my insurance for some EyeCare frames on 7/14/2022 and I asked them prior to the order would they be cover because I had $200 available to used. I was told they would be cover for the these EyeCare frame at the time they place the order. After the EyeCare frames came in I was call to pick them up. I received a bill in September from the insurance company stating the EyeCare frames was not covered and I would be billed zero dollars as for the service. I have now received two bills from **** Potter with EyeCare associates. I have submitted the bill from insurance and the one they sent me has two different prices and my insurance says I owe zero for the services. I contacted them and told them I dont have to pay any balance. I have contact them and the insurance and cant get the issue resolved.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB serving North Alabama

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