Reviews

Review Details

• Review fromMarie P

  Date: 08/01/2025

  1 star
  Complete joke. I did 14 years of hospital IT work so I know when I am speaking to someone who is gravely underqualified for their job. I performed all required prechecks before scheduling my proctored test only to get onto the test and have it fail. I had to uninstall and reinstall their software on my own, twice, and it still wouldn't run. I spent over an hour trying to fix it myself, constantly being disconnected from their chat. I called support and was hung up on. When I called back I spent over an hour on the phone with their support person from somewhere in ***** - all the names of support specialists were clearly from ***** - only to be told it was something simple that should have been caught in their 'prechecks' and told the 'prechecks' don't really have a purpose. TOTAL WASTE OF TIME. I would have checked the 'prechecks' again had I thought for a second they weren't already handled. I recorded the entire call and will be placing it on line for review. This company shouldn't be allowed to do business in the **.

• Review fromAriyan C

  Date: 07/30/2025

  1 star
  stole my money and never returned it lied to me and my bank fighting over *****

• Review fromJonathan S

  Date: 07/07/2025

  1 star
  Their ProctorU chat app does not run on *********** Edge Browser, which is required to conduct pre-test checks. They require you to download the Guardian browser, which would not run ProctorU's app either. Their support team had me download and install Chrome. This worked, but only momentarily. I was never able to take my test or reschedule. After having three support tickets close seconds after their support personnel logged on I called them. This went on for five hours. ******'s faculty said they did not have any power to do anything, which was the opposite of what their support personnel said after getting them on the phone. After being sent in circles for the better part of 5 hours, I found this site with plenty of terrible reviews. Why ***************** uses this service is beyond me, especially since this supposedly ****** owned company is really just subcontracted out their entire support to another country. Your Alabama tax dollars hard at work here.

• Review fromSteve P

  Date: 03/30/2025

  1 star
  My son, who has Down syndrome, was banned from ProctorU. During the exam, the ******* observed "abnormal behaviors," although these behaviors are typical for my son. Despite being informed of this, the ******* terminated my son's exam. We later received a certified letter from ProctorU stating that they are banning my son with Down syndrome from their platform.

• Review fromCharles M

  Date: 03/18/2025

  1 star
  I have been attempting for the last three months to take one singular exam but nobody seems to know how to fix the issue that has been proven to be on their side for connection. I call and get yet another person to help me that tries the same stuff that has been tried a thousand other times and the call drops as well. This place is BS and Ill lose my financial aid due to a company with a D and an F from BBB. Any other company would be shut down for that s***

• Review fromBrittany M

  Date: 03/14/2025

  1 star
  how this company is still running. They fail to deliver the one thing that they are made to do, administer test. Not only that when the test does not work they will blame you and refuse to submit any sort of refund. I contacted every form of customer support they have just to be essentially shut down and told they cant do anything to help. They will blame you for failing the exam they logged you out of and will not refund you. Seeing how many this affected I am shocked a class action suit has not already been filed on this matter, but worry not. I will make that my new goal in life! Not to mention they fail to provide with the corporate number and I also have to go through hoops in order to get a eefund

• Review fromAmanda A

  Date: 01/11/2025

  1 star
  In *** how this company is still running. They fail to deliver the one thing that they are made to do, administer test. Not only that when the test does not work they will blame you and refuse to submit any sort of refund. I contacted every form of customer support they have just to be essentially shut down and told they cant do anything to help. They will blame you for failing the exam they logged you out of and will not refund you. Seeing how many this affected I am shocked a class action suit has not already been filed on this matter, but worry not. I will make that my new goal in life!

  ProctorU

  Date: 01/29/2025

  Hi ******, Our records show you contacted Meazure Learning regarding a refund, which you were issued on 01/11/2024. Regarding your boyfriend, we cannot discuss another individual's testing. If there are any issues, he'll need to complete a new ticket.

• Review fromLaura N

  Date: 12/29/2024

  1 star
  I am very disappointed in my experience today that left me so frustrated that I was in tears. It is not enough that taking an exam is stressful but that I had such an awful start and absolute lack of empathy is unforgivable. I was connected to a ******* 3 times and it took an hour to sort out what was going on. It seems that if you have team viewer on your laptop you are unable to proceed. Instead of walking through this with me, the first ******* disconnected with very little information prior, second transferred me to support who told me to re-boot my computer and I would be able to reconnect with them after - nope - I logged back in and they were gone, third ******* - Mercy - was finally able to get me to uninstall the software and see it on her end (even though I had already done it with the previous *******, and she was the least understanding ******* I have dealt with so far. I explained that I had gone through an hour of troubleshooting to write my exam and how frustrated I was and she barely responded. You could try to be more reasonable and train your proctors to have some amount of empathy if this is a service that you wish me to re-use or promote. I would highly suggest that you find some staff that can be reasonable, efficient in describing issues and helpful when someone is already in a high stress situation. Its a nightmare dealing with your service and this is not the first negative experience I have had with Proctor U, please do better, and train your staff. Thank you

  ProctorU

  Date: 01/02/2025

  Thank you for providing feedback regarding your session on 12/29/2024. A review of your session was completed. You attempted to connect with TeamViewer, a remote application software, which is not allowed during testing with Meazure Learning. The ******* sent the correct PDR and asked that you remove the software or connect on another device. Our proctors are not allowed to remove the applications from test-taker devices. Rebooting computers is a common troubleshooting step for technical issues. While most computers reconnect within 5 minutes, your device did not which caused you to reconnect with another *******. We confirm the ******* did not meet expectations for professionalism and responsiveness. We sincerely apologize for the frustration this has caused. The incident has been addressed.

• Review fromJun L

  Date: 12/23/2024

  1 star
  ProctorU is horrible. I paid to take an exam that I could not complete because if there system failed. In return, I failed my final exam. Therefore, I asked for a refund, but the company responded that I could not have one.

  ProctorU

  Date: 01/02/2025

  Unfortunately, we were unable to locate an account with the email address provided. While we're saddened to hear that you did not pass your exam, we cannot issue a refund for failed attempts.

• Review fromTravis T

  Date: 12/05/2024

  1 star
  This company is a scam. They screwed up so many of the exams at my school, all of the teachers offered to ******* the exams themselves over Zoom, or just removed the proctoring requirement altogether. Then, despite these issues preventing me (and many of my classmates) from being able to take my exams, ProctorU denied my refund request because there was no evidence they did anything wrong.This company is a scam. If your college uses them for exam proctoring, convince them to change services. If you can't, consider changing colleges. These people are not worth the headache.

  ProctorU

  Date: 01/02/2025

  Thank you for your feedback. We have located your refund request. Our support team responded to you on 12/14/2024 in an effort to confirm your account. We cannot confirm a refund without reviewing the session. Please reply to the support team if you would like this request to be processed.