Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Walmart has 2999 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

• 

  Wal-Mart Stores, Inc.

  1 Frankel Way Cockeysville, MD 21030-3220

• 

  Wal-Mart Stores, Inc.

  1320 Liberty Rd Eldersburg, MD 21784

• 

  Wal-Mart Stores, Inc.

  1811 Monocacy Blvd Frederick, MD 21701-4728

• 

  Wal-Mart Stores, Inc.

  2399 Sparrows Point Rd Sparrows Point, MD 21219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walmart is refusing to issue a refund for an item I returned.

  Business Response

  Date: 12/18/2023

  Walmart received a Better Business Bureau complaint from Ahmad ******** regarding his recent order. We thank you for the opportunity to address Mr. ********’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ********’s complaint, we reviewed his account and order history. On December 05, 2023, Mr. ******** ordered a Hillsdale Boulder Upholstered Swivel Storage Chair. On December 7, 2023, Mr. ********, not being happy with the item, processed a return for a refund. The chair was shipped on December 8, 2023. As per the tracking the shipping stopped on December 14, 2023. On December 18, 2023, Walmart called Mr. ******** to inform him that Walmart is processing a gift card in the amount of the order for the refund of the chair. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******** for his feedback and comments. If either of you have any further questions or comments? Please feel free to contact us.
  
  Sincerely,
  
  Chris C.
  Walmart Customer Care

  Customer Answer

  Date: 12/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ahmad ********

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 05, 2023 | Order# *************** | Total $13.27 I bought these it said 2-3 days. I remember thinking these should have been here I looked them & then it said the 27th I which was after Christmas I called walmart and was told they refund and if the slippers I can do what keep them toss or donate> wait I got no refund I emailed the seller told about the 2-3 day I wanted a refund many many times all he would say wait they are coming I called your c.s. many many times about this issue my last called just maybe 2 days ago from walmart + he said if the seller does not refund we Walmart ) So I have re fund I bought two more pairs if slippers from a diff. seller because these were coming so late. I did everything I could about getting them to stop no one listened & that includes your c.s. and now I am being I will not get a refund unless I return the slippers that I told the seller and Walmart that I no longer wanted them. I am not physically able to drive any were I would have to hire someone to do this. I am so upset that I have been lied to mislead not listen by anyone. That sellers needs to send someone to pick these up

  Business Response

  Date: 12/30/2023

  Walmart received a BBB complaint from Ms. ********** regarding her recent order. We thank you for the opportunity to address Ms. **********’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After we received Ms. **********’s complaint, we reviewed her Walmart account and order history. Ms. **********’s order was from XEDZYT Clothing, a third-party Walmart Marketplace Seller. When customers order products from a Marketplace Seller, the Seller manages and supports the order, including the product description, shipping, customer service, exchanges, and returns. Walmart provides information for each seller, such as contact information and return policies on the product details page and throughout the purchasing process. Per Walmart's Terms of Use,
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. “
  
  On December 5, Ms. ********** placed an order on Walmart for two pairs of HSMQHJWE Women's & Men's Fuzzy Bedroom Shoes Indoor Outdoor Comfort Memory Foam Slippers. Upon placing the order an estimated delivery date of December 29, was given. Ms. ********** reached out on December 13, and requested the order be canceled due to not being scheduled to be delivered until after Christmas. The seller responded and let her know that the items had already been shipped and that the order was unable to be canceled. The slippers were delivered to Ms. ********** on December 14th. She reached out to the seller to state she wanted the refund issued without having to return the slippers due to them being late, the seller refused. We reached out to Ms. ********** on December 29, to discuss her experience and to offer a walk through off the timeline. As a courtesy we have processed a full refund back to her original method of payment. We have let her know in the future she will be required to return products before a refund will be issued. We apologize for the frustration this caused. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ********** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ****
  Walmart
  

  Customer Answer

  Date: 01/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

  I just want to say that the date when I orderd said 2 -3 days no one contact me with anyother date
  

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walmart.com unjustifyable has closed my account because they won't take responsibility for the ineptitude of their delivery service. However, that aside, they have black-balled me into keeping the full price of the Walmart + membership that I shouldn't have been charged for an account that they closed and/or they should be refunding immediately. I expect, and demand a full refund. I also had an open return for this item Joybuy Marketplace store of Walmart . Regarding your Walmart order *************** that was intitiated before the unjustly closed my account and a full refund will be owed to due to me. However, it will probably be issued in the form of a gift card and I would like to know how they will issue with gift card to me. Treat customers better in the future and issue my due refunds, by law. THank You.

  Business Response

  Date: 12/21/2023

  Walmart received a Better Business Bureau complaint from Kick **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
   
  After Walmart received Mr. ****’s complaint, we reviewed his account and order history. We requested an additional review of the account and determined that the account will remain closed. We do not take the closure of accounts lightly. The secondary review is very thorough and not denied without true consideration. 
  
  We understand being frustrated or upset when things do not go right, or our associates make mistakes, but we want to ensure that our associates are allowed to work in an environment where they feel safe and valued. As such, we do not permit verbally abusive language or threats of violence. If these situations are identified, we may cease communication, restrict access, or contact altogether. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  Gabrieaunna
  Walmart

  Customer Answer

  Date: 12/21/2023

  
  Complaint: 21003277
  
  I am rejecting this response because:
  They owe me a full refund for the canceled Walmart + membership., That's the entire point of this contact., I didn't ask for the account to be re-opened.

  
  Sincerely,
  
  Kick ****

  Business Response

  Date: 12/27/2023

  Walmart received Kick **** rebuttal arising from his original Better Business Bureau complaint. Since the account is closed, no refunds can be issued. As benefits were utilized for the Walmart Plus membership, a refund for the Walmart Plus membership is not due. We regret that we were unable to provide a satisfactory resolution to Mr. ***** concern and appreciate the additional feedback. At this time, our response remains unchanged and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us. 
   
  Sincerely,  
  Gabrieaunna
  Walmart.com 
  
  

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 11/04/2023 Amount of purchas $100.00 Money was sent to a wrong email and Walmart said they were going to refund the money for the purchase and it has been longer than 10 days to return the money back to my account

  Customer Answer

  Date: 12/14/2023

  Order number #*******-********

  Reference number

  Money was sent to the wrong email

  Wrong email was

  ******************@gmail.com

  Correct email

  *****************@gmail.com

  No 1 at the end of the name 

  Business Response

  Date: 12/17/2023

  Walmart received a Better Business Bureau complaint from Ms. ***** regarding her recent contact. We thank you for the opportunity to address Ms. ***** concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. *****’s complaint, we reviewed her account and order history. We confirmed Ms. ***** purchased two $50.00 E-Gift cards and had them emailed to the incorrect email. Our gift card team deactivated both gift cards however Ms. ***** was never refunded.
  
  On December 15, 2023, we contacted Ms. ***** via email to discuss the experience. We escalated to our relevant engineers for further review. And processed a refund in the amount of $102.06 from order ending in ****. Additionally, we issued a $50.00 E- Gift card that can be used towards a future purchase. We do apologize for any inconvenience this has caused. As such, Walmart considers this matter closed. 
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
   
  Sincerely,  
  Gabrieaunna
  Walmart 
  

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Any time I purchase something from this retailer and need to return it with the receipt, they always issue an in store gift card. They tell me they can’t put it back on my original form of payment. This seems a bit shady to me. It’s almost like we’ll return it and you still have to use your money in our store. This is not the way that business should be done. No matter the reason of the return it should be returned the way it was purchased. It’s like they are forcing you to spend your money in their stores. This is not ethical to consumers.

  Business Response

  Date: 12/19/2023

  Walmart received a Better Business Bureau complaint from Ms. ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. ****** ’s complaint, we reviewed her account and order history. On December 19, we partnered with Ms. ******’s local store who reached out and discussed her concern regarding the refund process when returning items in store. Due to the poor experience a gift card was issued. We also confirmed that the item she returned from her online order was refunded to her original method of payment. We apologize for the frustration this caused. As such, Walmart considers this matter closed. 
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
  ****
  Walmart 
  
  

  Customer Answer

  Date: 12/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me., although I disagree that the online order part was returned to my original purchase card. That part is not true. I 
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed Nov. 24, 2023 | Order# *************** | Total $5248.00 My order was placed using the Walmart.com website for a Samsung 85" QN900C 8k TV. I received notice from Walmart that the TV was shipped and provided a UPS tracking number ****************** with the following pertinent tracking information: Shipping Status 12-08-2023 9:58 am Package delivered by local post office. 12-08-2023 Package delivered by the local post office. - 9:58 am 12-07-2023 11:51 am Package transferred to post office 12-07-2023 Package transferred to post office - 11:51 am This is an 85" TV weighing well over 100 lbs. transferred to the local post office for final delivery, I don't think so. What arrived was a 3lb package with a short cable that I had neither ordered nor needed. Walmart promptly notified me that my TV had been delivered . When I contacted Walmart to report the issue I received a message that their seller had been notified that the TV was delivered to the wrong location, when obviously the TV was never shipped. I contacted the seller directly and was assured the "replacement" TV would be shipped. After a time I called the seller again but no answer and the voicemail was full so I couldn't leave a message. I began investigating the seller and discovered they had only 15 ratings, half of which were one-star complaints, all submitted within the past two months. I looked up the address listed for the seller and found it to be a small computer repair shop. I called again and got 'Mark' on his cell phone and tried to cancel the order. He indicated that it had already shipped and sent a screenshot of the tracking info. So far that tracking indicates only a request for pickup of the item. Walmart's website still indicates the TV was delivered and I have exhausted all other means of communication with Walmart, I strongly suspect a scam by the seller and am afraid to let the process continue unchallenged since they have my money.

  Business Response

  Date: 12/26/2023

  Walmart received a Better Business Bureau complaint from Randy ******* regarding his recent contact. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******’s complaint, we reviewed his account and order history. His purchase was from The Tech Shop, a third-party Walmart Marketplace Seller. Per Walmart.com's Terms of Use:
  
  "By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page."
  
  We confirmed with the third-party seller the item was delivered to the incorrect address. The third-party seller replaced the item. We apologize for any inconvenience this may have caused. As such, Walmart.com considers this matter closed. 
  
  Again, we thank Mr. ******* for his feedback and comments. If you have any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  Gabrieaunna
  Walmart

  Customer Answer

  Date: 12/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, in this process I have learned that Walmart's relationship with their vendors is far more important than their relationship with their customers as in this particular case they don't seem concerned that one of their sellers took my order and my money then shipped a decoy package containing an inexpensive cable then reported the tracking information to Walmart as if it were the $5000.00 TV that was ordered. Walmart contacted me to report that my order had been fulfilled when it had not. I did finally receive the correct order more than two weeks after the Walmart website indicated my order filled. The reporting options on the Walmart website don't include the situation that I have described. 'Delivered to the wrong address' was as close as they came. In this age of deception, I would have expected to be able to report, not an error in shipping, but an attempt by their seller to deceive for whatever reason they felt would benefit them. My money was in limbo for more than two weeks while I anticipated that I was being scammed.

  It is a shame that one deceptive seller has ruined the Walmart website for me. I had always felt that Walmart would be more secure than the other big retailers, but I see that I have been wrong. For me personally, this will never be a problem again. 
  
  Sincerely,
  
  Randy *******

• Initial Complaint

  Date:12/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: **************** nither delivered 12/12 13:44 from WALMART.COM nor 12/3 5:50 pm from FEDEX.COM need refund $698

  Business Response

  Date: 12/22/2023

  Walmart received a Better Business Bureau complaint from ***** ** regarding their recent contact. We thank y** for the opportunity to address *****’s concerns and appreciate the time they have taken to provide us with their feedback and comments. 
   
  After Walmart received *****’s complaint, we reviewed their acc**nt and order history. We spoke with ***** and informed them, as a c**rtesy, a refund of $698.00 has been processed on December 22, 2023. It may take up to 5 business days to post to their acc**nt. As such, Walmart considers this matter closed.
  
  Again, we thank ***** for their feedback and comments. If either of y** has any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
  
  *********
  Walmart 
  

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I am reaching out to address the unexpected closure of my Walmart account. This came as a surprise, as I am not aware of any actions on my part that would breach Walmart's policies. I suspect this might be a mistake or misunderstanding. I am keen to rectify any possible issues and would appreciate your guidance on how to reinstate my account. Please inform me of any necessary steps or information required for this. -******@f***mail.com

  Hi I am reaching out to address the unexpected closure of my Walmart account. This came as a surprise, as I am not aware of any actions on my part that would breach Walmart's policies. I suspect this might be a mistake or misunderstanding. I am keen to rectify any possible issues and would appreciate your guidance on how to reinstate my account. Please inform me of any necessary steps or information required for this. - *********@f***mail.com

  Hi I am reaching out to address the unexpected closure of my Walmart account. This came as a surprise, as I am not aware of any actions on my part that would breach Walmart's policies. I suspect this might be a mistake or misunderstanding. I am keen to rectify any possible issues and would appreciate your guidance on how to reinstate my account. Please inform me of any necessary steps or information required for this. -******@f***mail.com

  Business Response

  Date: 12/20/2023

  Walmart received a Better Business Bureau complaint from ****** *** regarding his recent contact. We thank you for the opportunity to address Mr. ***’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
   
  After Walmart received Mr. ***’s complaint, we reviewed his account and order history. On March 23, 2023, our account review team determined Mr. ***’s three accounts violated our Terms of Use. The determination is made based on a few criteria, and data and is not shared with the public. We requested an additional review of all three accounts. Our accounts team agreed to reopen all three accounts as a one-time courtesy. The accounts will still be monitored for returns and may be subject to closure. Per Walmart.com's Terms of Use:  
  
  "In addition to any other remedies available to it, Walmart may in its sole discretion restrict or terminate your account, or cancel or refuse orders for violations of, or abuse of the Walmart returns policy." We do apologize for any frustration this may have caused. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. *** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  ***********
  Walmart
  

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an older female with restricted movement so do not leave the house much so I depend on deliveries. I love the convenience and selection that Walmart plus offers. BUT I believe I have been treated unfairly. Lots of my orders are missing items or have big dents damage or are expired. When I tell them about it they say they’ll give me a refund but I have to return it to the store! I can’t return it to the store! I can’t get to the store! That’s why I have to order from them! And for the missing items in my orders they make me keep chatting with many different people just to try and get a refund or replacement! I never end up getting a refund. I am being harassed and discriminated against! I order thousands of dollars of groceries and items from Walmart and believe I deserve to be treated better.

  Customer Answer

  Date: 12/16/2023

  There  have been lots of problems with my orders.  In the app it asks what’s wrong and they will refund.  But instead of that I get transferred to chat with someone then to another dept to chat just to get a replacement or refund.  Always tells me I have to return it to the store but I cannot get to the store to return a damaged or expired item.  Have to chat with them online for an hour just to get a solution and sometimes I just have to give up and quit.
  Theres lots of things I don’t even complain about (broken eggs, bad substitutions, lower price items that were wrong somehow)

  Business Response

  Date: 12/26/2023

  Walmart received a Better Business Bureau complaint from Ms. Debra ****** regarding items she did not receive from previous deliveries. After Walmart received Ms. ******’s complaint, we reviewed her account and order history. Per Ms. ******'s statement, she encountered issues with several items with her orders. Despite the app's offer of a refund, she has consistently been transferred to different representatives and departments, resulting in frustration and wasted time. Upon review, Ms. ******, was advised to dispute charges with her financial institution for items she had claimed to be missing. For damaged or incorrect items, Walmart allows to return items based on the date received. If an item received from Walmart is damaged or defective, it can be returned by mail for a refund or replacement or at any Walmart store for a refund if the product is not outside of the return period. Items sold and shipped by Walmart can be returned or replaced, when available, by mail within 30 or 90 days of receipt. To ensure the item may be returned, review the exceptions on our corporate Return Policy page or purchase history.
  
  While there were no photos attached to the complaint Ms. ****** have submitted, a refund for the following items were processed as a courtesy:
  
  
  We had reached out to Ms. ****** on 12/23/23, at ***** ******** and left a voice message.
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  Barbara

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, One 12/10 there waws Walmart orders place for delivery. The delivery driver arrived with a missing item and damage items. He said that he did not pick the items the store did. The store was contact ed no answer as agent customer service stated. The customer service was contacted again and they transfered the call many times. provided numbers that were not working and provided case numbers that other agents stated were not accurate incident numbers. During the process they have missed delivered orders wrongly. During this process to resolve the issue on December 10 pmissing item then some how the account was closed. The agent stated they would resolved this after nearly seven hours later they did not resolved the fixing the account. Agent stated that they ad fixed the issue. The account is closed from Walmart online for too many returns or some issie. My account was deactivated. I can go in the stores, they have clsoed my account and can’t order. They have had me riding around wheelchair looking for things they never delivered. They have marked things as returns that never actually delivered. I am requesting that my account be opened and member repaapied to account and resolve the issue of item that the store said that gave to the driver but the driver says they did not. The store left item on the bill that they did not actually send. Please open my account. For more than seven hours they stated they resolved this issue only to transfer and the person have no idea what is going on. I am please requesting that open the account. And they did not resolve the issue of why the store left item on the bill that did not actually send. Thank you, desireed settelement reopen the acount please and resolve the missing item. The agent stated to dispute missing, the request is that this is please resolve. Thank you

  Business Response

  Date: 12/19/2023

  Walmart received a Better Business Bureau complaint from ******* ***** regarding her recent order. We thank you for the opportunity to address Ms. *****’ concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *****’ complaint, we reviewed her account and order history. On December 9, 2023, Ms. ***** place a grocery order for delivery. There was a missing item and damaged items. Ms. ***** contacted Walmart customer service. While customer service was reviewing Ms. *****’ account, it was discovered that Ms. ***** had been in violation of Walmart’s terms. For that reason, Ms. *****’ account has been closed. Online orders, returns, or refunds cannot be processed. Ms. ***** can, however, continue to shop in a local Walmart. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you have any further questions or comments? Please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart Customer Care

  Business Response

  Date: 12/28/2023

  Walmart.com received ******* *****’ rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to ******* *****’ concern and appreciate her additional feedback. Walmart’s response remains unchanged. At this time Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart Customer Care

  Customer Answer

  Date: 12/28/2023

  
  Complaint: ********
  
  I am rejecting this response because: Hello, Walmart has failed to refund the cost of the items and the cost of prepaid membership which is not working as a result. Request all to be restored.

   

  Thank you
  
  Sincerely,