Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

• 

  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

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  Wal-Mart Stores, Inc.

  112 Carroll Island Rd Middle River, MD 21220-2208

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  Wal-Mart Stores, Inc.

  1811 Monocacy Blvd Frederick, MD 21701-4728

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  Wal-Mart Stores, Inc.

  2399 North Point Blvd Dundalk, MD 21222-1623

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 08, 2023, I placed an order to be sent to South Carolina for my great-granddaughter and her mom and stepdad. But items began to come to me at my address. I called and talked to a customer representative who told me the delivery address would be corrected and I would get an email from Walmart to confirm the change was made and the order would be delivered to the correct address but, if I did not get it to call back after 24 or 48 hours. I did not get the email and when I called I was told that nothing could be done until all of the items were delivered to me and I could call back and then they could help me by giving me a $15 credit and I would have to take or send the items back which is what I want to do. The same delivery address happened on Thanksgiving when I placed an order to be delivered to my home address using my laptop he order was delivered to the location I was at the time I placed the order. A Walmart customer rep. had me change the address on the account. When I placed the last order, (Order,# ****************) I put in the delivery address but, it still came to my address. I do not know what I need to do seeing that I have done what I was told to do to send an order to another address. More importantly, I do not want to keep the merchandise I just want to send my Christmas presents to my family in South Carolina. But now it will not get there until after Christmas.

  Business Response

  Date: 12/22/2023

  Walmart received a Better Business Bureau complaint from Ms. ******** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. *******'s complaint, we reviewed her account and order history. We reached out to Ms. ******* and informed her that her order was delivered to the specified shipping address. We assured her that we would share the details of her experience with the relevant teams to ensure that her feedback is taken into consideration for future improvements. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
  
  *********
  Walmart 

  Customer Answer

  Date: 12/24/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 12/04/2023 I have tried to reopen my account with Walmart. After multiple emails and 2 hours of phone calls. The problem is not fixed. I was told the problem would be fixed and I am still banned from reopening my account. When I ask to speak with a supervisor the agent goes silent. I just want to reopen my account with walmart.

  Business Response

  Date: 12/21/2023

  Walmart received a Better Business Bureau complaint from Mr. ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. ******’s complaint, we reviewed his account and order history. Mr. ****** contacted customer care because his account was closed for no reason, he was transferred to several departments and was on hold for a lengthy amount of time, they were unable to resolve the issue. He contacted customer care again on December 10, during this interaction they were able to help Mr. ****** reopen his account. We reached out to Mr. ****** on December 20, to discuss his frustration surrounding the closure of his account and his experience when contacting customer care. We provided Mr. ****** with a gift card for $30.00 to use towards a future order. We apologize for the frustration this has caused. As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.   
   
  Sincerely,  
  
  ****
  Walmart 

  Customer Answer

  Date: 12/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery was dropped off without my signature, without knocking or ringing the doorbell, outside of the promised delivery window, and without temperature control. "********" at customer service refused to send someone to pick up the entire order for a full refund. Order# **************** I paid for a delivery service and the transaction occurred at my home. I did not sign for these items, though I indicated that signature was required. I was promised delivery during a specific window and it was delivered outside the promised window. Since you will not pick up the merchandise, please refund the entire amount, whether or not you choose to pick the merchandise up. Please provide a full refund for this order.

  Business Response

  Date: 12/26/2023

  Walmart received a Better Business Bureau complaint from Mr. Jeffrey ******* on his recent order. I thank you for the opportunity to address Mr. *******  's concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******'s  complaint, I reviewed his account and order history. I reached out to the store in charge of the delivery. They have attempted to reach Mr. ******* to offer a refund and for someone to come pick up the items if he would still like that. Please have Mr. ******* reach out at his earliest convenience.            
  
  
  Again, we thank Mr. *******   for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  Angela
  Walmart Customer Care

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Iphone on 11/12 for $271.75. I went to take it back because I did not need it and they told me they can only refund me $221.92. They refuse to give me the refund for the $49.32 because it was a prepaid card that was apart of a promotional deal. .

  Business Response

  Date: 12/21/2023

  Walmart received a Better Business Bureau complaint from Ms. ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *******’s complaint, we reviewed her account and order history. On November 11, Ms. ******* purchased an iPhone at her local store for $271.75. She later returned the phone and was only refunded $221.92; she was told the remaining $49.32 was unable to be refunded because it was paid using a prepaid promotional card. On December 20, we reached out to Ms. ******* to discuss our policy with prepaid phone cards and to let her know they are typically non-refundable, she let us know how that was not explained to her at the time of purchase. We agreed to refund her for the remainder as a one time courtesy and let her know the store would be reaching out to arrange a time for her to come in. We apologize for the frustration this caused. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ****
  Walmart

  Customer Answer

  Date: 12/28/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have not received any action on this complaint or refund
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/02/2024

  Walmart received ****** *******’s rebuttal arising from her original Better Business Bureau complaint. We are sincerely sorry for any inconvenience this experience has caused. We reviewed the additional information provided and reached back out to the store who confirmed Ms. ******* would be coming in on December 29, to be refunded for the remainder due. As such, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us. 
   
  Sincerely, 
   
  ****
  Walmart 

• Initial Complaint

  Date:12/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Origin: Walmart.com online Order date: Sun, Nov 26, 2023 Order number: **************** I contacted Walmart support @ 1-833-819-6500 within a couple of days of my order being claimed as delivered with a missing item: VILINICE Bluetooth Speakers Portable Wireless (Fulfilled by Walmart as stated in my order receipt). I ordered two as a pair since they link together. The Walmart support employee stated they couldn't re-ship the item as it was on sale, even though the package was lost. I refused a refund and was told the associate would open a case with the shipping entity and I should receive an email within 2 days about that inquiry. I never received an email (checked all folders, junk, etc.), nor did that employee log any information. As such, I believe the employee was being untruthful and Wal-Mart was just refusing to re-ship the item I had purchased, which was in stock. I called Walmart support again on 12/09/23 @3:26 PM (for 30 minutes 59 seconds) to ask why I hadn't received an email from the shipping entity as I was told to expect. The associate had no details from the previous support associate related to anything at all. The associate was asked repeatedly if I wanted a refund and I stated I did not want a refund and that I wanted the item I purchased. I asked why Walmart couldn't re-ship the item and the employee refused to produce any response. I requested a call back to speak to a manager and that is supposedly scheduled for 1100 hours US CST on 12/10/23. After I was off the call, the associate then processed a return for the item. I explicitly refused a refund and I feel like they are trying to avoid any risk they have for potentially fraudulent business practices. I would like the VILINICE Bluetooth Speakers Portable Wireless Speaker I never received shipped to me (after they undo the fraudulent refund I refused). I would also like an apology for being misleading and for processing a refund against my wishes.

  Business Response

  Date: 12/26/2023

  Walmart received a Better Business Bureau complaint from Mr. **** ******* regarding his recent contact. We thank you for the opportunity to address Mr.’s **** ******* concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******’s complaint, we reviewed his contact history. Mr. ******* placed order#**************** for a VILINICE Bluetooth Speakers Portable Wireless (Fulfilled by Walmart). However, the item was lost and the representatives could not asisst with the replacement when he contacted Walmart. On December 9, 2023, Mr. ******* called Walmart support to follow up and inquire about the lack of communication from the shipping entity. However, he stated he not provided information that is useful to his case.
  
  As a resolution, a new order#*************** has been placed. Upon review, the items were delivered on December 23, 2023, with tracking number ************.
  
  Again, we thank Mr. ******* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ***********
  
  Walmart

  Business Response

  Date: 12/26/2023

  Walmart received a Better Business Bureau complaint from Mr. **** ******* regarding his recent contact. We thank you for the opportunity to address Mr.’s **** ******* concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******’s complaint, we reviewed his contact history. Mr. ******* placed order#**************** for a VILINICE Bluetooth Speakers Portable Wireless (Fulfilled by Walmart). However, the item was lost and the representatives could not asisst with the replacement when he contacted Walmart. On December 9, 2023, Mr. ******* called Walmart support to follow up and inquire about the lack of communication from the shipping entity. However, he stated he not provided information that is useful to his case.
  
  As a resolution, a new order#*************** has been placed. Upon review, the items were delivered on December 23, 2023, with tracking number ************.
  
  Again, we thank Mr. ******* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ***********
  
  Walmart

  Customer Answer

  Date: 12/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 12/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accordingly today, Dec 9, 2023, I contacted Walmart to advise that I had not received my recent order, ending in # ****. I have reported this issue for 2 weeks, and yet I received no help, and advised today by email after reaching out to Walmart that my acct is deactivated for future online purchases. In the past, I have received products that are not a true reflection online/no products received and poor quality products through Walmart's online and 3rd party vendors. I have always reported these issues in honesty. However, receiving the deactivation email today lets me know that I am not a valued Customer, and I am being penalized for reporting Walmart's poor product service. It is my right as a Consumer to report issues that are not satisfactory. However, calling Walmart again today, Dec 9, 2023, to request an explanation, I spoke to a Mgr named Joe @ approximatly 3:30pm PST, who would not offer an explanation, kept refering me to the Walmart return guideline, and said I reached the max of returns, but would not elaborate as to what Max meant?. Again, poor service from Walmart. I have been a Walmart customer for many years, acct always in good standing, never late with my monthly payments. This treatment is unacceptable, and I request that the deactivation be reversed.

  Business Response

  Date: 12/20/2023

  Walmart received a Better Business Bureau complaint from Ms. ******** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. *******’s complaint, we reviewed her account and order history. We reached out to Ms. ******* and informed her that her account was reopened on December 11, 2023. As such, Walmart considers this matter closed. 
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
  
  *********
  Walmart 

  Customer Answer

  Date: 12/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: nov 24th Order number: **************** I have been reaching walmart for the past weeks from the day it said delivered. The order was from a market place seller from walmart. Order was not delivered in full initially, i reported the same to walmart and they have been saying we will coordinate with seller and its been 2 weeks now, i did mention that the order was delivered with just remote and few papers and missing so many parts to the order. I have sent pictures to walmart with missing items and how the product was delivered. Now walmart has deactivated my account after taking my money ($2056) I need my product or refund the money. All i have been asking from day 1.

  Business Response

  Date: 12/20/2023

  Walmart received a Better Business Bureau complaint from Mr. ***** *****  on his recent order. I thank you for the opportunity to address Mr. *****'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *****'s complaint, I reviewed his account and order history. I found that the third party seller has issued an adjustment for 324.90 on 12/12/23             
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ******
  Walmart Customer Care

  Customer Answer

  Date: 12/21/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I was forced to take that adjustment because walmart have blocked my account. I feared i would lose money. I need a settlement for the order, i placed

  Sincerely,
  
  ***** *****

  Business Response

  Date: 12/28/2023

  Walmart received ***** *****’s rebuttal arising from their original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to their claim and appreciate the additional feedback. At this time, our response remains unchanged, and Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ******
  Walmart

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a online order for xbox series x console since it was on sale as a gift for a relative. Order details said it would by the 7th and I checked there was nothing, I asked neighbors and they said they didn't receive anything. I spoke to someone on live chat and they said they’d initiate a refund request then told me they cant issue a refund because tracking says it was delivered due to their policy. I researched and it says nothing about that in their policy. Id like my money back

  Customer Answer

  Date: 12/12/2023

  Hello, thank you for getting back to me regarding this situation. As requested the order # *******-********. The item was ordered on the 7th of december.

  Business Response

  Date: 12/16/2023

  Walmart received a Better Business Bureau complaint from ***** ****** regarding his recent order. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ******’s complaint, we reviewed his account and order history. On December 7, 2023, Mr. ****** ordered an Xbox Series X Video Game Console. Tracking indicated that it was delivered on the same day, December 7, 2023. Mr. ****** did not see the item. He asked his neighbors and they said they didn't receive anything. Mr. ****** contacted Walmart customer service and was told there was nothing they could do. On December 16, 2023, Walmart contacted Mr. ****** to inform him that a refund was being processed for the item that was not received. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ****** for his feedback and comments. If either of you have any further questions or comments? Please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart Customer Care

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27, 2023 I placed an order through the Walmart app (order #****************). On December 6, 2023 the item was delivered on my porch but when I arrived home the box was wet, damaged, and open. I brought the package to a local Walmart (Store #****), let them know about the issue, and asked for a replacement. They provided a receipt and I left the store. Yesterday I looked at the receipt and saw that they processed it as a return and not an exchange. I contacted Walmart customer service (800.925.6278), explained the issue, and they said they would contact Segway about the mixup (I received a copy of the message from Walmart to Segway by email). Today I received a email of a message from Segway to Walmart stating that Walmart would have to facilitate the replacement order.

  Business Response

  Date: 12/20/2023

  Walmart received a Better Business Bureau complaint from Mr. ***** **** on his recent order. I thank you for the opportunity to address Mr. ****'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ****'s  complaint, I reviewed his account and order history. I found that the refund for the return was issued on 12/13/23. Mr. **** will need to place a new order.                     
  
  Again, we thank Mr. **** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ******
  Walmart Customer Care

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was offered Walmart+ Assist. When signing up, I was told I would be receiving a refund and then be switched over, since I already was a Walmart+ member (yearly!!) I was instead charged for another membership for $53! So Walmart was paid twice for a membership. A membership which includes plenty of missing item issues as well as the shoppers/drivers being extremely negligent. I called Walmart instantly after the charge. I talked to “customer service” for about 2 hours. This call can be pulled. The agent assured me over and over that not only was the amount “not an actual charge” but that I would also be receiving 2 refunds. Both statements were a lie. I was told my case would also be expedited to their Billing specialists and someone would reach out within 48hours. Here we are a week later, and I have not been contacted nor reimbursed. Walmart is okay with taking money TWICE from a new mom during the holiday season. Taking actions with the government next. Terrible company full of fraud.

  Business Response

  Date: 12/21/2023

  Walmart received a Better Business Bureau complaint from Ms.  **** ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. ********’s complaint, we reviewed her account and order history. Despite our best efforts to contact Ms. ******** by phone, we were only able to reach out to her through email. We confirmed with her that a refund of $32.25 was issued twice on December 1, 2023. As such, Walmart considers this matter closed. 
  
  Again, we thank Ms. ******** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,
    
  *********
  Walmart 
  

  Business Response

  Date: 12/28/2023

  Walmart received **** ******** rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback. At this time, our response remains unchanged and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  
  *********
  Walmart.com 

  Customer Answer

  Date: 12/28/2023

  
  Complaint: ********
  
  Of course, once I rebutted the reply about receiving a refund to a card I no longer have, they close the case. And this is why the FCC and AG are next to hear about this. Spent 2 hours on the phone and they cannot even bother to listen to the call to hear what their OWN agent told me. She knew I no longer had that card. Not only that, the two refunds they are speaking of never ever happened. Just more lies and scrupulous behavior on Walmart’s behalf. You all will receive follow up from this very soon.
  
  Sincerely,
  
  **** ********