Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

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  Wal-Mart

  5335 Highway 280 Birmingham, AL 35242

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  Wal-Mart Stores, Inc.

  1 Frankel Way Cockeysville, MD 21030-3220

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  Wal-Mart Stores, Inc.

  1238 Putty Hill Ave Ste 5 Towson, MD 21286-5878

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  Wal-Mart Stores, Inc.

  130 Carroll Island Rd Middle River, MD 21220-2208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello on Nov and dec of 2023 I placed many online order from Walmart several thousand dollars. Two orders I did receive order number *******-******** amount total 323. 97 and order number *******-******** amount 149.99 plus tax. These order were not delivered. They show they were delivered on Walmart. Com. I spoke multiple time to Walmart.com about this. They even tell me they show it wasn’t delivered and told me the had to connect me to another dept to get my refund. So they did they it me on hold for hours with no one coming to the phone. I have gone threw this process no theee times and still no resolution no will answer the phone to issue my refund. Once they told me I would receive a email confirming my refund in three hours. After several hours I called Walmart back and told them I didn’t get the email confirmation. They said so sorry and wanted me start over at scare one each time I call. This is wrong and I have called stores to ask for he and even at the stores no answer. Please can you help. I have a job and work public service and have sent multiple hours on this and resolution.

  Business Response

  Date: 12/20/2023

  Walmart received a Better Business Bureau complaint from Mr. James ********* on his recent order. I thank you for the opportunity to address Mr. *********'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *********'s complaint, I reviewed his account and order history. I reached out to Mr. ********* directly for some additional information I am awaiting his response. 
  
  
  Again, we thank Mr. ********* for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  Angela
  Walmart Customer Care

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29 I paid annual membership for Walmart+assist subscription. The charge cleared my bank and was completed. On Dec 7th Walmart attempted to charge my bank account for another membership fee . The second charge was totally unexpected and not authorized was declined by my bank . Subsequently, Walmart cancelled my subscription to Walmart + assist. Now for a full year membership, I received only 7 days before they billed me again and then cancelled. I have made every attempt to clear the matter and resolve the situation. However, Walmart has refused to reinstate my membership without an additional membership fee and they have refused to give a refund. I am an elderly disabled man. I feel that Walmart has taken advantage of my situation trap me to commit fraud against me. Double billing me and refusing to rectify the situation is fraud. Please assist. Thank you.

  Business Response

  Date: 12/22/2023

  Walmart received a Better Business Bureau complaint from Mr. ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. ******’s complaint, we reviewed his account and order history. On November 29, Mr. ****** enrolled in our Annual W+ Assist membership for $49.00, he received an email on December 7th stating that the payment had failed and stating the membership had been canceled. Even after the membership was canceled, he was still seeing the charge for the membership on his bank account. He reached out to customer care several times before receiving the refund. We reached out to Mr. ****** on December 22, to discuss his experience when contacting customer care and to let him know we would review those interactions. We let him know the cancelation was done in error and apologized for the issue surrounding the refund. We offered Mr. ****** a $50 gift card for his experience, but he declined, we let him know to contact us at anytime to have it issued. We apologize for the frustration this has caused. As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.   
   
  Sincerely,  
  ****
  Walmart 
  
  

  Customer Answer

  Date: 12/22/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Walmart+ member so I had deliveries to my home. On numerous occasions I received products that were damaged, spoiled, subpar or I didn't receive them at all. I reported about 99% of these issues. Now, I have had my account deactivated because Walmart said that I have violated their return policy for these numerous complaints. I also had issues with some of the delivery driver's and some of the customer service agents and managers. I reported about 95% of these issues as well. I am being penalized and restricted from using their online ordering and delivery services for simply reporting the gross negligence in service and products received. I am a 50 year old, disabled man without my own transportation and these services have been a essential need to supply me with the products I've required to live a semi-functional life. I've also had numerous negative interactions at several Walmart locations which led me to believe that home delivery was the best option to serve my needs.

  Business Response

  Date: 12/19/2023

  Walmart received a Better Business Bureau complaint from Mr. ******* regarding his recent contact. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. *******’s complaint, we reviewed his account and order history. On December 2, Mr. ******* received an email stating that his account was closed due to returns. We partnered with our Risk team on December 8, to review the closure and have reopened Mr. *******’s account. We reached out to Mr. ******* to let him know the account has been reopened and to provide additional information on what caused the closure. We apologize for the frustration this has caused. As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ******* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.   
   
  Sincerely,  
  
  Eric
  Walmart 
  
  

  Customer Answer

  Date: 12/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Laurent *******

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, I have been a Walmart customer for many years and Walmart Plus member this last year. To my dismay, almost every single grocery order that I have purchased from Walmart this past year either had spoiled food, missing items, wrong substitution items. I am being 100% honest and spent hours and hours trying to contact customer service to make complaints. I am offended I was accused of abusing the return violation policy, when I was not doing purposely at all. No disrespect, but why would anyone want to waste and spend hours and hours chat/phone with Walmart to rightfully make a complaint and request refunds due to (their mistakes). But, the big difference here is I'm a single mother dealing with health issues, can't commute. It upsets me we all depended for this food to feed my children. Sadly, there were lots of times where my children did not eat a real dinner other that junk food and top ramen. During my very last chat conversation, a female manager had said I did not get any refund for all the prior requests for the last 4 to 6 months. I was shocked that she lied to me and that was truly unacceptable. I told her I already did request this months ago, but she lied. My children come before me and that is why I am yet again taking all this wasted time to file a complaint against Walmart where I should not have to at all. All I request is to for Walmart to please reactivate my account. From now on, to reassure Walmart that there won’t be excessive returns, I will order items that are (not) capable of being spoiled rotten including (Produce Department). To minimize missing items, I will just have to order less. I can video tape everything. The driver be a witness to check off each item in the bags. Thank you, BBB for your time and I am sorry I have written so much, but I just wanted to explain as much as I could since this affected my children as well. Respectfully, ****** M.

  Business Response

  Date: 12/18/2023

  Walmart received a Better Business Bureau complaint from Ms. Janice ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. ********’s complaint, we reviewed her account and order history. We reached out to Ms. ******** and informed her that her account has been reopened.  As such, Walmart considers this matter closed. 
  
  Again, we thank Ms. ******** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
  
  Karlithea
  Walmart 
  

  Customer Answer

  Date: 12/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Janice ********

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9, I signed up for a $98 annual subscription to Walmart Plus because of the signage throughout the store at **** S 27th ******, *********, WI 53215. It advertised the ability to scan and go and use a special lane to check out. Since this location rarely has enough checkout lanes open and few associates able to help, I thought this would be of value. However, at my first attempt to use the service, the associate standing underneath the sign at 11 am on Deccember 9 advised they do not do Scan and Go for Walmart Plus and only Spark shoppers may use the lane. When contacting customer service, I was advised that the store must provide the refund for my subscription since they do offer the service.

  Business Response

  Date: 12/27/2023

  Walmart received a Better Business Bureau ***plaint from Mr. ******* ***'s regarding his store experience.  Per Ms. ***, the store had signage throughout promoting the ability to scan and go and use a special lane for checkout. This service was expected to be valuable due to limited checkout lanes. However, during Mr. ***'s first attempt to use the service on December 9, an associate informed him that Scan and Go is not available for Walmart Plus members, only Spark shoppers.
  
  Upon reviewing the contact history and the provided email address (*****.***@*****.***), no membership associated with that email address was found. The store team attempted to contact Mr. *** but the phone rang without any answer.
  
  An email was sent to Mr. *** on 12.23.23 and received no response as well.
  
  Walmart appreciates Mr. ***'s concern, feedback, and ***ments, and encourages her, as well as anyone else with further questions or ***ments, to contact them for assistance.
  

  Sincerely,
  
  *******
  
  Walmart

• Initial Complaint

  Date:12/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order *******-******** on December 6, 2023. The order was delivered but the item in the bag were someone elses entirely. I called the store and they see the mistake. They gave the driver the wrong order. They told me I had to contact customer service for them to refund. I did that, waited on hold for nearly 2 hours before finally getting a supervisor named Taylor on the phone. She said she would not be refunding the order and there's nothing else she can do on her end. She was extremely rude. I just want a refund for order *******-******** since it was never recieved and honestly I feel like a gift card or something is also in order for the horrible customer service I recieved from both the store and telephone management.

  Business Response

  Date: 12/18/2023

  Walmart received a Better Business Bureau complaint from Mr. ***** regarding his recent contact. We thank you for the opportunity to address Mr. ***** s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. *****’s complaint, we reviewed his account and order history. On December 6, Mr. ***** placed an order on Walmart to have groceries delivered from his local store. Mr. ***** contacted customer care later that afternoon stating he received the wrong order and that he would like a refund issued. After review he was told, he would need to dispute the charge was his financial institution as the order was not eligible to be refunded. On December 7, he received an email letting him know that his account was closed. On December 18, we partnered with our fraud team to review the closure of the account. It was determined that the account will remain closed. We contacted Mr. ***** and let him know he will need to dispute the charge as we will not be refunding it. We apologize for the frustration this has caused. As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.   
   
  Sincerely,  
  
  Eric
  Walmart 

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined Walmart plus. There was a $10 bonus for completing 3 steps. I completed every step and my paramount plus account is connected through Walmart plus but the third step was not marked off to complete the bonus. I contacted customer service and they told me this would be corrected but it never was and now the time to complete the bonus is expired. I expect to get the $10 bonus

  Business Response

  Date: 12/18/2023

  Walmart received a Better Business Bureau complaint from Mr. Shawn ******* on his recent order. I thank you for the opportunity to address Mr. *******'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******'s  complaint, I reviewed his account and order history. I called and spoke to Mr. ******* and offered him a 15 e gift card to cover his promo he didn't receive.
  
  Again, we thank Mr. ******* for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  Angela
  Walmart Customer Care

  Customer Answer

  Date: 12/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shawn *******

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with Walmart.com was closed on or about Dec 1, 2023. I did not initiate the deactivation of the account but merely received an email stating their terms of use regarding returns was violated and the account was deactivated. This occurred almost immediately after I noticed that a return I sent back had not been credited to back to my original payment method. There were actually two returns that were not credited. I received no prior warning with regard to the account being deactivated. We spend a lot of money at Walmart and Sam’s and have been loyal customers for years. And yes we do return items occasionally but I did not realize there was a specific limit on returns. I just felt this was really poor customer service to receive an email stating my account was closed without any warning. I’ve contacted customer service a couple of times for a resolution but was not provided any except that the account was closed and there is nothing that can be done at this point. I would request the account be reopened.

  Business Response

  Date: 12/16/2023

  Walmart received a Better Business Bureau complaint from Jeremy ******** regarding his recent order. We thank you for the opportunity to address Mr. ********’ concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ********’ complaint, we reviewed his account and order history. Mr. ******** discovered his account was closed due to violation of terms. Walmart had the team that reviews account examine Mr. ********’ account again and determined that it will remain closed. Account closures are handled by that dedicated team who review and monitor account transactions for returns and Terms of Use violations. The additional review of the account determined that the account will remain closed.  We assure you we do not take the closure of accounts lightly. The secondary review is very thorough and not denied without true consideration. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******** for his feedback and comments. If either of you have any further questions or comments? Please feel free to contact us.
  
  Sincerely,
  
  Chris C.
  Walmart Customer Care

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I'm complaining regarding Order# ****************, I've contacted customer service multiple times regarding this. It is damaged upon arrival and it's not a foldable bike so I can't repackage it or bring it to a Walmart store as it doesn't fit into my car. Last time I was given the reference number ******************* saying they'll schedule a freight pick up for me so I don't have to repackage it, but no one contacted me afterward and it has been a week and a half. Do you guys still want the bike back or not??

  Business Response

  Date: 12/15/2023

  Walmart.com received a Better Business Bureau complaint from Mr. ****** ** regarding his delivery.
  
  On November 08, 2023, Mr. ** placed order#*************** for a Bike and contacted Walmart customer service. The issue reported was that the bike purchased had arrived damaged upon delivery. According to Mr. **** report, the bike received was not foldable, making it impossible to repackage for return. Additionally, due to the size and dimensions of the bike, it was not feasible for Mr. ** to transport it to a Walmart store as it did not fit into his car.
  
  Upon reviewing the return policy provided by the seller, it was determined that the item should be returned via FedEx.
  
  To address the situation, Walmart contacted Mr. ** and arranged for a pickup with Estes under tracking number *** *******. This step was taken to ensure that the damaged bike could be returned to the seller as per their return policy.
  
  Again, we thank Mr. ** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  Barbara

  Customer Answer

  Date: 12/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Chenqi **

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a stand mixer (order # *******-********). They said it would be delivered the same day. About 9pm that night I got a notification that it would be delivered the next day. I contacted the business on Walmart.com's chat feature. The rep assured me it would be delivered the next day. The next day I got a notification that it would not be delievered until the folllowing day. I requested a cancellation of the order. zthey entered a note that I requested cancellation but have refused to cancel the order and give me my money back. I reached out again today on the chat feature and got a chat rep who said, "please give me a minute or two to check it for you". It has now been over 30 minutes and despite me chatting multiple time, they just stopped responding to me completely. They have my money...they refuse to deliver the product...In America, that is THEFT. I am completely disgusted by the way I have been treated. Walmart should be ASHAMED. I will also reach out to the Attorney General. This can't be how you treat people. I have spent THOUSANDS of dollars with this company just in the last 30 days. But they want to destroy a 9-year customer relationship just to steal $106 from me right before Christmas?? I am absolutely apalled! What happened to the Walmart that used to exist??? This Walmart does not deserve to be in business!!!

  Business Response

  Date: 12/19/2023

  Walmart received a Better Business Bureau complaint from Ms. ********** regarding her recent contact. We thank you for the opportunity to address Ms. **********’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. **********’s complaint, we reviewed her account and order history. Our estimated delivery times consider the time it takes to fully process the order from the time it is placed through the time it is delivered. We consider all parts of order processing including current open orders, picking, and processing times, scheduling a pickup with the carrier, and expectation of the delivery timeframe provided by the carrier. Unfortunately, there are times when one or more of these processes does not go according to plan and will cause unexpected delays. We have issued Ms. ********** a $50.00 E-Gift card that can be used for a future purchase. However, despite our attempts to contact her through both phone and email, we were unable to reach Ms. **********. We kindly advise Ms. ********** to respond to our direct emails if she requires further assistance. We do apologize for any inconvenience this has caused. As such, Walmart considers this matter closed. 
  
  Again, we thank Ms. ********** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
   
  Sincerely,  
  Gabrieaunna
  Walmart