Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

• 

  Wal-Mart Stores, Inc.

  1 Frankel Way Cockeysville, MD 21030-3220

• 

  Wal-Mart Stores, Inc.

  1320 Liberty Rd Eldersburg, MD 21784

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  Wal-Mart Stores, Inc.

  1811 Monocacy Blvd Frederick, MD 21701-4728

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  Wal-Mart Stores, Inc.

  2399 Sparrows Point Rd Sparrows Point, MD 21219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I purchased a Note 9 phone from walmart.com 3+ years ago and I also paid for their 3 year protection plan. At the time I was overseas, so when I started to have issues with the phone within a year, I couldn't do anything about it. I moved to Mexico and called saying I now need to deal with this because the phone could die at any time. I asked if I could drop it off at a local Walmart because I wasn't going to pay $45 just to ship it to the US. I spent countless days & weeks trying to get someone to help me and NO ONE in the protection department could even find my order. I had to jump through numerous hoops and waste my time over and over again. Finally I got someone who was nice and said she would ship me out a replacement phone without me having to return the broken one. It took a while to get it to me because I use a package forwarding company. I didn't try to use it for another month because I had to find someone to transfer all of the data, contacts, etc. onto the new phone. Imagine my SHOCK when I realized this phone wasn't just not new, it was DIRTY, the S pen was bent on the tip and it has issues. Even on airplane mode it still sometimes gives me notification messages. The S pen took a week before it started working all the time. I knew it wasn't going to be a NEW phone, but who sends a used dirty broken phone to a customer AFTER they spent all of this money on the phone and warranty* TERRIBLE. I've since tried to speak to protection and like the robots they are, they don't even discuss the condition of the phone, just whether I returned the old one. Even managers wouldn't help. I tried to speak to walmart.com, they said a manager would call me & no one ever did. I tried to get someone in the executive office, but the switchboard won't transfer me & is rude just transferring me to walmart.com I want someone high UP to address this issue, not people outside the US who won't help AT ALL and just waste my time. order number * **************

  Business Response

  Date: 02/27/2023

  Walmart.com received a Better Business Bureau complaint from Ms. ******** **** regarding her recent contact. We thank you for the opportunity to address Ms.*****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
  *After Walmart.com received Ms.*****s’s complaint, we reviewed her account and order history.*Ms. **** states order# ************* was damaged, and her protection plan could not be located when she contacted Square Trade. A product discount was applied to the item on 02.24.23. Ms. **** was advised by a Walmart representative on October 19, 2022, to contact the protection plan.
  Items sold and shipped by Walmart can be returned or replaced, when available, by mail within 90 days of receipt. If an item received from Walmart.com is damaged or defective, it can be returned by mail for a refund or replacement or at any Walmart store for a refund if the product is not outside of the return period.
  
  The return policy is available at Walmart.com for your review:
  ****************************************************************************************************

  The item return window has expired on 01.20.20.
  

  Again, we thank Ms.***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
  Sincerely,**
  *******

  Customer Answer

  Date: 02/28/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  I had a 3 year warranty on top of the typical 1 year warranty. 

  I already DID contact the protect plan department over & over & over again. The point is that you sent me a replacement phone that was used, dirty & the S pen was bent. And there's other issues with it, like when it's on airplane mode it still sometimes sends me message notifications & wakes me up.

  Even now I'm emailing with someone who has no clue what's going on. She's talking about a call I made back in February of 2022. I made one call back then, then I started calling over & over again in Oct. 2022.

  I don't know what this is referring to... "A product discount was applied to the item on 02.24.23." What product discount* For me to buy a new one* I never heard anything about this. Where is it*
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 03/03/2023

  Walmart.com received Ms. ******** ****’s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback. 
  

  We had reached out to Square Trade to review Ms. ****’s protection warranty. As a result, Squaretrade decided that the best resolution would be to offer a courtesy reimbursement ($740.84) due to Ms. **** was unable to use the replacement that was sent previously, and the protection plan had expired. 
  
  At this time, our response remains unchanged and Walmart.com considers this matter closed.  If either of you have any further questions or comments, please feel free to contact us. 
  

  Sincerely, 
  *******
  Walmart.com
  

  
  

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact Walmart Numerous times about a large number of charges on my debit card that were not made by me. I placed an online order on 2/16/23. A total of $30.96 there was another change that appeared on my debit card totaling $45.58 on 2/16/23, I did not authorize any other change on my debit card. This has been an ongoing problem with changes appearing on my debit card. I contact Walmart over 6 times about the same problems. Walmart customer service representative was very rude and nasty refusing to let me speak to a manager about this matter I was told a manager will give me a call know one has not reached out to me about the issues. There is over $600 worth of changes from Walmart I did not make. I am asking Walmart Corporate Office to contact me at *** *********

  Business Response

  Date: 03/20/2023

  Walmart.com received a Better Business Bureau complaint from Ms. ******* ********* regarding her recent contact. We thank you for the opportunity to address Ms. *********’s concern and appreciate the time she has taken to provide us with her feedback and comments. 
  

  After Walmart.com received Ms. *********’s complaint. Ms. ********* states she was charged for $30.96 and $45.58. Our payments team initiated a search for both charges and has found nothing for $30.96. We have advised Ms. ********* on 02.17.23 that a full card search will be able to determine if the charges were valid.
  

  Ms. ***** may contact our payments team at 888.516-2614 if she would like to continue with a full card search or dispute the charges with her bank. This allows the financial institute to review any additional unauthorized charges. In addition to legal reporting, most financial institutions offer fraud protection to replace funds pending investigation. The bank will contact our Walmart fraud team to request additional information, and we will work with them to investigate charges. This also ensures our Walmart fraud team can do a proper review of the order in our systems.
  

  We thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******
  Walmart.com

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am very frustrated with an online experience I am dealing with, On February 7th, I ordered a Playstation 5 for my Nephew’s birthday, expecting on time delivery. I then received notification that my order was delayed and would not arrive in time for his birthday. On February 11th, I cancelled my order online. Later that day I received an email stating the Playstation was delivered to my house. I checked 12 hours of video footage from my Security system, only to realize the package was never delivered. I’ve asked all of my neighbors and none of them received it in error. On Monday, February 13th I called to request a refund for my order. The agent advised me that this would need to be “handled by the back office, and I should hear something within 24 hours”. This did not happen. On February 15th I called customer service again and after a 41 minute hold, I was advised by the agent to contact my local Walmart store as they are the only ones who can solve my issue. When I called the local store, they said they had no record of me in their system as I placed the order on Walmart.com and that I’d have to call Walmart Customer Service. When I called the Customer Service department back, after a 21 minute hold, I was told that they did see in the notes that this order was cancelled and that the Uber driver who was delivering my package was advised not to deliver it. The agent said she would escalate this to the supervisor and she put me on a brief hold. Only then was I transferred back to the local Walmart store. Can someone PLEASE help me in obtaining a refund??? This has been the worst experience ever. My order # is *******-********

  Business Response

  Date: 03/03/2023

  Walmart.com received a Better Business Bureau complaint from ******* ******** regarding his recent contact. We thank you for the opportunity to address Mr. ********’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
   
  After Walmart.com received Mr. ********’s complaint, we reviewed his account and order history. On February 07, 2023, Mr. ******** placed an online order for a PlayStation 5 to be delivered to his home. The order was being delivered from Mr. ********’s local store. The status of the order showed it was picked up and delivered to Mr. ********, but Mr. ******** never received it. He was also charged for the order. Once we received the complaint, we shared the details with our Delivery Network team to find out what happened with the delivery. The initial driver had an app issue when attempting to pick up the order. We found the driver never left the store with the order, so we immediately issued a refund. The store was supposed to follow up with the customer to have the order switched to pick up, but this was never done due to the status of the order after the driver marked the order as delivered. We processed tickets for both issues and will be working with the store’s Digital Lead to retrain for this process. As such, Walmart.com considers this matter closed.
  
  Again, we thank Mr. ******** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  Sincerely,
  *****
  Walmart.com

  Customer Answer

  Date: 03/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Walmart.com $784.62 on November 9 2022 order #****************. On 11/15/2022 got a text from Fed Ex that the package was delivered. I didn’t understand as I was not home and I had been tracking the package and was confident that the package would not be left on my door step as the package was signature required. I immediately contacted Fed Ex and advised their was no one at my home and to see if they could send the driver to retrieve the package. When I arrived home their was no package. The shipper which was Fed Ex advised they needed to speak with the seller to further assist. On 12/5/2022 the seller which was a 3rd party The Best of the West provided me a partial refund. Fed Ex refunded the shipper in the amount of 623.43 of at least that’s what the seller is advising me and they refuse to refund the remaining amount which is impacting my credit as I refuse to pay for a item I didn’t receive I have reached out to Walmart.com the 3 rd party seller The Best of the West and the loan company I used to purchase this item and no one will assist with processing the remaining balance I need help please here is the Fed Ex tracking number ************ **********

  Business Response

  Date: 03/03/2023

  Walmart.com received a Better Business Bureau complaint from ******** ****** regarding her recent order. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After we received Ms. ******’s complaint, we reviewed her Walmart.com account and order history. On November 09, 2022, Ms. ****** placed an order on Walmart.com for PlayStation 5. Ms. ******’s order was from TheBestOfTheWest, a third-party Walmart Marketplace Seller. When customers order products from a Marketplace Seller, the Seller manages and supports the order, including the product description, shipping, customer service, exchanges, and returns. Walmart.com provides information for each seller, such as contact information and return policies on the product details page and throughout the purchasing process.
  
  Ms. ******’s order was estimated to be delivered by November 15. Unfortunately, she never received her order, but the status shows delivered, and signed for. Ms. ****** reached out to TheBestOfTheWest requesting assistance with the missing package. They asked Ms. ****** to file a claim with FedEx to further assist. The claim came back in Ms. ******’s favor and the marketplace seller issued a refund. They also offered a replacement due to Ms. ****** requesting the item or the refund. TheBestOfTheWest processed a refund, but only $632.43. Once we received the complaint, we confirmed the claim was complete. Since Ms. ****** paid with Affirm, we requested they refund the remaining $161.19. We shared Ms. ******’s communication with TheBestOfTheWest with our Marketplace Leads to further review the refund details that were provided. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  
  Sincerely,
  *****
  Walmart.com

  Customer Answer

  Date: 03/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14, 2022 there was a suspicious charge to my personal bank account. At 8:20 AM EST I contacted my bank and they notified me of the contact a number to reach fraud department. 8:37 AM 2/14/23 notified the bank. 9:20 AM notified merchant still showing as purchase as “processing” that this was a fraud purchase and requested cancellation of the purchase for that reason. Received notification from the merchant my order was going to be shipped. 4:30 PM EST contacted merchant again of my concerns and was told they would notify FedEx NOT to make the delivery and that my account would be satisfied and will notify the appropriate parties to resolve and my account would not be charged based on my call. My account was not only charged this fee and the product was delivered to the fraud individuals at 4:18 PM EST the next day as not promised. I spoke with customer service on both 2/14/23 and 2/15/23 and heard apologies after every word and was told it was may bank’s responsibility. My account on their site was compromised and absolutely no resolution to now what I need to deal with. I have since closed my account and was simply looking for the merchant to refund what was taken from me, instead the thief even received their product. I reacted appropriately and efficiently and was told it was my bank’s responsibility and not theirs. I had money stolen from me on THEIR site. Had it been a few days I understand however this was not all the case.

  Business Response

  Date: 03/02/2023

  Walmart.com received a Better Business Bureau complaint from ******** ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart.com received Ms. ******’s complaint, we reviewed her account and order history. Ms. ******’s concern was regarding an unauthorized purchase from her Walmart.com account. Ms. ****** reached out to Walmart to report that she never placed the order and attempted to stop the shipment with FedEx. Unfortunately, the order was too far in shipment to stop it from being delivered. After contacting Walmart customer care, Ms. ****** was advised to dispute the charges with her financial institution due to it being an unauthorized charge.
  
  Because account compromise can originate from outside sources, we can only take reasonable measures for information provided by or on Walmart.com. These measures include physical, administrative, and technical safeguards to keep data secure; requiring passwords to access your online account and help protect account information. encryption technology to protect personal information, and using secured networks, encryption, or other protection of cardholder data. We would recommend securing not just customer’s Walmart.com account but also changing passwords for their email accounts or browsers that contain stored password information. When fraud is reported, we refer customers back to their financial institution to report unauthorized activity. In addition to legal reporting, most financial institutions offer fraud protection to replace funds pending an investigation. The bank will contact our fraud team to request additional information, and we will work with them to investigate charges. As such, Walmart.com considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  Sincerely,
  *****
  Walmart.com

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction at Walmart.com: 01/28/2023 Order# **************** Items ordered: Imusa griddle:$16.99 Dawn dish spray; 2.97 Bread: $1.35 Tip: $2.00 Tax: $1.76 Total $25.07 Walmart debited my bank account: $14.02 on 1/30/2023 $39.38 on 2/2/2023 They issued a refund of $7.48 for not purchasing over $35.00 but this was due to out of stock item. In total, Walmart debited my bank account in the amount of $45.92 (the $7.48 refund already included in this amount that they owe me). Walmart owes me $20.85 I contacted Walmart Care Center & spoke with someone on 2/5/2023. I provided all the information to the representative. I was informed that the overcharge issue was going to be escalated to accounting/billing. I asked to speak with a supervisor, the representative informed me that the supervisor was busy & would call me within 2 hours. The supervisor never called me. I contacted Walmart again on 2/15/2023 & spoke with ********, She informed me that accounting/billing had rejected my issue because they didn't have the correct order. Again accounting/billing did not contact me nor anyone else. They have my phone number & my email. These people do not care about getting issues resolved regarding overcharging the customers.

  Business Response

  Date: 03/01/2023

  
  
  Walmart.com received a Better Business Bureau complaint from Ms. ***** ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart.com received Ms. ********’s complaint, we reviewed her contact history.   Ms. ***** ******** placed a store delivery for order #*************** on January 28, 2023. The Hawaiian Fruit Punch canceled with a total of $32.52 and a minimum delivery fee of $7.53.
  
  We had reached out to Ms. ******** on 02.28.23 and refunded the delivery fee as a courtesy.
  
  Again, we thank Ms. ******** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  *******
  Walmart.com
  
  

  Customer Answer

  Date: 03/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an active duty soldier in the Army, serving overseas. My family came home this past weekend for the funeral of our grandmother. While in the States, my son purchased the new Harry Potter game. We did not realize until returning overseas the he purchased the game for the wrong console. I've tried to return this online but it only offers me the option of returning it in-store. I obviously cannot do this, as I am stationed in Germany, so I contacted the online chat, only to be told they cannot do anything for me. The order is in my purchase history, as I used my associated card to buy the game. All I'm asking for is a prepaid shipping label to return the game, so my child doesn't lose his hard-earned money. Please assist, thank you. TC# ******************** | Total $75.06

  Business Response

  Date: 03/01/2023

  Walmart.com received a Better Business Bureau complaint from Ms. ******** ********* regarding her recent contact. We thank you for the opportunity to address Ms. *********’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart.com received Ms. *********’s complaint, we reviewed her contact history.   Mr. ********* purchased a Harry Potter game at a Walmart store but requesting to return while outside of the United States. 
  
  However, items purchased at a Walmart store can only be returned in-store.  Below is the store return policy:
  
  In store purchases
  You're able to return or replace items purchased in store at your nearest Walmart store within 90 days of receipt. 
  
  We had reached out to Ms. ********* on 03.012.23 and provided the store return policy.
  
  Again, we thank Ms. ********* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  *******
  Walmart.com
  
  

  Business Response

  Date: 03/08/2023

  Walmart.com received Ms. ******** *********’s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback.
  Walmart store can only be returned in-store.  Below is the store return policy:
  
  In store purchases
  

  Returns and replacements purchased in store at your nearest Walmart store can be processed within 90 days of receipt. 

  At this time, our response remains unchanged and Walmart.com considers this matter closed.  If either of you have any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******
  Walmart.com

  
  

  Customer Answer

  Date: 03/08/2023

  
  Complaint: ********
  
  I am rejecting this response because this store makes billions a year and refuses to help a soldiers son from losing his money. Y'all should be ashamed of yourself. 
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered luggage from Walmart online Monday, which said the item was IN STOCK. Subsequent to placing my order, I received an email stating they in fact didn't have that item in stock, and we canceled the order. But now I have to wait 3-5 business days to get the temporary hold released. So I placed another order online for DIFFERENT luggage on Monday, that indicated it would be delivered Tuesday the 14th. I called customer care and they reached out to the store, the store advises them I would receive the luggage between 4-6pm. However, that is not the case, turns out, it won't be delivered until Wednesday the 15th, and I fly out on Wednesday at 7am. Which means I won't have my luggage AGAIN! Customer care issued a refund for $6, the shipping costs, but I don't think that's fair or enough. This has happened TWICE in one week, I don't have luggage, and TWO transactions are on hold. This is not my doing, this is Walmarts negligence. And the fact that they are so nonchalant and cavalier about the situation makes it even more frustrating. They should be ashamed the way they are treating paying customers!

  Business Response

  Date: 02/24/2023

  Walmart.com received a Better Business Bureau complaint from Ms. ***** ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  

  After Walmart.com received Ms. ******’s complaint, we reviewed her contact history. Ms. ****** contacted Walmart and requested to cancel order# *************** on 02.13.23 due to the item’s availability.
  Ms. ****** had to place a new order for a different luggage under tracking number: ************ shows the item was delivered on 2/15/2023 at 12:14 pm for order# 200010707364706.
  

  As a courtesy, a refund for $33.76 was issued back to the original form of payment. As such, Walmart consider this matter closed.
  

  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******
  Walmart.com

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a my order to the store on January 7 and I have not received my refund. In haveca called three times and they refuse to refund my money. Jan 02, 2023 walmart Order# *******-********.

  Business Response

  Date: 02/24/2023

  
  Walmart.com received a Better Business Bureau complaint from Mr. ******* ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  

  After Walmart.com received Mr. *****’s complaint, we reviewed his contact history. Mr. ***** returned the IonChill 6-Bottle Wine Cooler, 13-Liter Mini Fridge  at the store and states he has not received a refund. 
  Upon review, a refund was issued at the store on 01/07/2023 - 10:49 AM PST. Mr. ***** was refunded in cash in store.
  

  We had reached out to Mr. ***** and provided the information.
  

  Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******
  Walmart.com
  

  
  

  Customer Answer

  Date: 02/24/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  
  I am requesting for Walmart to review the video from the transaction on this date and time. You will notice that there was no cash transaction handed to me. I will also be filling a police complaint. I was told by the person at the register and your team lead or supervisor/ not sure who she was- that it will go back to my card.

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/08/2023

  Walmart.com received Mr. ******* *****’s rebuttal arising from his original Better Business Bureau complaint.

  We regret that we were unable to provide a satisfactory resolution to his concern and appreciate his additional feedback.

  Mr. ***** can dispute the charges with his bank. With guidance from our legal and fraud team we do advise the following:
  

  When a customer reports potentially fraudulent activity to Walmart, we refer that individual back to their financial institution to report unauthorized activity. This allows the financial institute to review any additional activities. In addition to legal reporting, most financial institutions offer fraud protection to replace funds pending investigation. The bank will contact our Walmart fraud team to request additional information, and we will work with them to investigate charges. This also ensures our Walmart fraud team can do a proper review of the order in our systems.

  At this time, our response remains unchanged and Walmart.com considers this matter closed. 
  
  Sincerely,
  *******

• Initial Complaint

  Date:02/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated failures to deliver on grocery deliveries with Walmart+ and InHome and uphold advertisements for said services. Cancelled orders, delayed orders. No communication when orders are delayed. No real explanation as to why they won't address or fix the underlying issues, requests for escalations are ignored. Customer service team is somewhere between laughable and helpless. Example orders: *************** *************** *************** ***************

  Business Response

  Date: 03/01/2023

  Walmart received a Better Business Bureau complaint from *** ********* regarding his recent contact. We thank you for the opportunity to address Mr. *********’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *********’s complaint, we reviewed his account and order history. We are currently working to investigate this concern. As soon as we have more information we will reach out directly to Mr. ********* with our final resolution. 
  
  Again, we thank Mr. ********* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  *******
  Walmart