Important information
- Customer Complaint:Read moreABC Fitness Solutions, LLC is a third-party billing company for thousands of health fitness clubs and gyms throughout the United States. ABC does not own or control any health or fitness clubs. ABC does not create or control the membership cancellation procedures of the health and fitness clubs we serve. Although this business has a high volume of complaints, the number of complaints received by the BBB constitutes a small percentage of the health club member accounts serviced by the business. The majority of complaints pertain to consumers attempting to cancel their gym membership agreement. Based on the complaints processed by the BBB, it appears that many consumers do not follow the cancellation procedures set forth in the gym membership agreement that the consumer signed and agreed to. Consumers are advised to carefully review any contracts before signing and have a clear understanding of the cancellation procedures set forth in the contract.
Complaints
This profile includes complaints for ABC Fitness Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 425 total complaints in the last 3 years.
- 157 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for ****** **** ** but never used the gym — not even once. I requested cancellation, but was told I’d be charged $156.72 due to a 30-day notice policy I was never clearly informed of. They did attempt to reach me via voicemails and calls, and I appreciate that effort. However, when I finally got through to customer support, I was told there was nothing they could do, no flexibility, no consideration for the fact that I never used the facility. I understand policies exist, but charging the full amount for a service I never used. Especially after trying to cancel. Feels unreasonable. I’m requesting that this charge be waived or fairly reduced. Sincerely, ****** ******
Business Response
Date: 05/28/2025
RE: ****** ****** * ********
Account # ***********
We wish to address the correspondence you sent regarding ****** ******** membership agreement with *** **** ****** ****. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for *** **** ****** ****.
Pursuant to the membership agreement *** ****** signed with *** **** ****** ****, on page 1, under Month to Month Agreement, it states to avoid additional billings a cancellation request must be submitted 5 days prior to the next billing date. Please note that *** ******** cancellation request was received on May 12, 2025. Effective May 15, 2025, her account was placed in a pending cancellation status with $156.72 remaining due. This amount represents her April and May dues. Once this amount is paid her account will be cancelled on May 31, 2025. Should you have any further questions for ABC please contact our customer care department at ************.
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions LLCInitial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
STOP BILLING ME. My account was already cancelled by the club on 05/15/25 BEFORE the billing date on the 17th. You need to STOP NOW!! & REFUND THE LAST PAYMENT BECAUSE YOU DON'T HAVE PERMISSION TO CHARGE IT FOR A CANCELLED ACCOUNT.Business Response
Date: 05/23/2025
RE: ********* ****
Account# ***********
We wish to address the correspondence you sent regarding ********* ****’s membership agreement with ****** *******. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for ****** *******.
Please be advised that *** ****** membership was placed in a pending cancel status by the club with $20.01 remaining due, which corresponds to her May dues as outlined in the cancellation document she provided. Since this amount has been paid, her account will be cancelled effective June 16, 2025, as outlined on her cancellation document. Should you have any further questions for ABC please contact our customer care department at **************.
Sincerely,
****** ******
Member Services Administration
ABC Fitness Solutions LLCInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company makes it near impossible to cancel memberships. I informed the fitness club affiliate I was canceling my membership, and they verbally acknowledged by notification to cancel but failed to inform me that I needed to call ABC Fitness Solutions. My credit card was continued to be billed for 7 months, until I finally blocked further charges through my credit card company at which point ABC Fitness Solutions began calling me. When I called them back, I was stymied by an automated account verification protocol for a very long time, until after multiple attempts at getting past the automated gateway system I finally made it to a live agent. The agent then proceeded to stall me and ask me a lot of questions about other possible services I might be receiving, and then ultimately told me I needed to send in a WRITTEN request to cancel which would initiate a 30 day waiting period before my gym membership would be canceled. When I asked point blank whether the agent was willing to cancel my membership over the phone she said no, at which point I hung up on her.Business Response
Date: 05/21/2025
RE: ****** ********
Account# ***********
We wish to address the correspondence you sent regarding ****** ********** membership agreement with ******* ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for *******
Pursuant to the membership agreement *** ******** signed with ******, a 30-day verbal or written notice is required to cancel his membership, and he is responsible for any payments that fall within that timeframe. We received his verbal notice on May 05, 2025, and his account was placed in a pending cancellation status with $65.66 remaining due. This amount represents his dues from April through May. Once this amount is paid, his account will be cancelled on June 28, 2025, and he will have access to the club until that time. If he has sufficient proof that his written or verbal cancellation request was previously received by ABC, please have him submit it so that we may backdate his cancellation.
Should you have any further questions for ABC please contact our customer care department at **************.
Sincerely,
****** ******
Member Services Administration
ABC Fitness Solutions LLCInitial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called in two days ago, regarding canceling my membership due to my medical condition. I provided all the information that was requested and documentation even though this company’s business practices violates hippa law. I tried to contact corporate by phone and I’m not getting a verbal response they keep ducking and dodging me. I sent the information requested regarding my condition to abc fitness customer care. *** **** ******* in ******** knew about my condition and still decided to sign me up just to make a sale and because they were money hungry. I’m unable to use this membership due to my continued medical condition and I request that it be canceled please.Business Response
Date: 04/28/2025
RE: ****** *******
Account# ***********
We wish to address the correspondence you sent regarding ****** ********* membership agreement with *** **** *******. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for *** **** *******.
Pursuant to the membership agreement *** ******* signed with *** **** *******, sufficient proof of medical condition is required to cancel her membership. At this time, we have not received the required documentation and her account remains active. Should you have any further questions for ABC please contact our customer care department at ***************
Sincerely,
****** ******
Member Services Administration
ABC Fitness Solutions LLCInitial Complaint
Date:04/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told by an employee of Planet Fitness on ******* ***** in Wilmington, Delaware I had to come in to cancel my membership before my next bill date in order to cancel the membership and not incur additional charges. I cancelled in person on April 16th, but was charged again on April 17th. I was directed to ABC Fitness Solutions as they handle the billing and therefore would handle the refunds but they refused to do so, and instead told me to call the location about a refund. This is unfair business practices for charging members for a cancelled membership fee, and no one at ABC would issue the refund. I spoke with both the assistant manager and regional manager at the ****** ******* location, both reiterating that only ABC can issue the refund since they took the payment.Business Response
Date: 04/30/2025
RE: ******* ******** ******** ******* * **********
We wish to address the correspondence you sent regarding ******* ********* membership agreement with Planet Fitness. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for Planet Fitness.
Please note that all cancellations are processed solely by Planet Fitness as ABC is not authorized to process these types of requests. We have forwarded his request to the club as a courtesy. If he has any further questions regarding her cancellation, please have her contact Planet Fitness at *************
Should you have any further questions for ABC please contact our customer care department at *************
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions LLCCustomer Answer
Date: 05/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Canceled Membership Mar 11 2025 and the access to the gym and other associated services=s were terminated form this date forward. They are charging me for the months until May 04, 2025 while I don't have access to the Gym and ******* ** was a month to month membership. I have emailed them about the issue.Business Response
Date: 04/28/2025
RE: ***** *******
Account# ***********
We wish to address the correspondence you sent regarding ***** ********* membership agreement with Fitness 19. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for ******* **.
Pursuant to the membership agreement *** ******* signed with ******* **, a 30-day written notice of cancellation along with sufficient proof of relocation, a medical condition, or a $50 buyout fee is required to cancel his membership. As of March 11, 2025, his account was placed in a pending cancellation status with a remaining balance of $64.99 due. This amount represents the buyout fee and April dues. The balance has since been paid, and his account is scheduled to be cancelled on May 4, 2025.
Should you have any further questions for ABC please contact our customer care department at **************.
Sincerely,
****** ******
Member Services Administration
ABC Fitness Solutions LLCInitial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my reclaim fitness membership back in 2022 and I’m now receiving call from a debt collector saying my account was never cancelled and I owe 260 dollarsBusiness Response
Date: 04/22/2025
RE: ******* ***** * ********
Account # **********
We wish to address the correspondence you sent regarding ******* *****’s membership agreement with Reclaim Fitness. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for ******* ********
Please note that all cancellations are processed solely by ******* ******* as ABC is not authorized to process these types of requests. We have forwarded his request to the club as a courtesy. Effective April 22, 2025, *** ******* account was cancelled with nothing further due. The account was also removed from collections with Swift Funds. We believe this satisfies your request. Should you have any further questions for ABC please contact our customer care department at ***************
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions LLCInitial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/27/25 I had a payment for my gym authorized. I no longer had my bank account so I went into their app and entered my card and stored that payment method so they can authorize a payment. On that day I also canceled my agreement because I had paid my balance. I received the email confirmation saying the payment should be tried within the next 28 to 48 hours as I provided in the documentation.However when I went to the gym on April 4 they told me that my payment did not go through and that I will be charged for month because I had a past due balance. I called the customer service line and asked if I can authorize a payment and asked what with the payment and why it didn’t go through. They could not provide me a definite answer but I authorize the payment one more time. The next day I see that payment did go through either. At this point I am being inconvenienced because I cannot use my gym membership that I have tried to pay for twice. I called once again and explained the whole situation to them and they said they would resolve the issue. However yesterday I still see that my account balance is past due and I have tried to authorize this payment times. I have also called my bank to see if they are placing a hold however they are not. I emailed them stating the situation and they keep telling me too call the customer service line and authorize the payment or update my billing information which I have done multiple times. At this point I would like a the $47.99 that’s due on the account to be waived because I have tried to pay it three times and their system is faulty they are not admitting to it. I have not been able to use the membership since they are not resolving this issue accordingly. you can see from the documents I try to authorize the payment again yesterday and on their system it is not even showing that it has tried to go through. They also keep telling me to call the customer service line but that it’s nothing done. I want the contract cancelled.Business Response
Date: 04/15/2025
RE: ***** ****** * ********
Account * ***********
We wish to address the correspondence you sent regarding ***** ******** membership agreement with EOS Fitness. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for EOS Fitness.
Effective March 27, 2025, Ms. Gordon’s account was placed in a pending cancellation status with nothing further due. Please be advised that there was a returned payment on April 1, 2025, but was later successfully drafted on April 10, 2025. The account will be cancelled on April 26, 2025, and she will have access to the club until this time. Should you have any further questions for ABC, please contact our customer care department at ***************
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions LLCInitial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Membership was canceled Nov 2024, and they are trying to collect dues for Oct and Dec 2024. Even though someone in their organization assured me that no dues would be attempted to be collected because I had a physical injury.Business Response
Date: 04/14/2025
RE: ******* ********* * ********
Account # ***********
We wish to address the correspondence you sent regarding Michael Burgmeier’s membership agreement with Youfit. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for Youfit.
Please be advised that neither Youfit nor ABC have a record of *** ********* requesting cancellation prior to January 16, 2025. Effective January 21, 2025, Mr. Burgmeier’s account was placed in a pending cancellation status with a remaining due. This amount represented his December and January dues. Once the amount was paid his account would have been cancelled on February 15, 2025. After being in a delinquent status for so long *** *********’s account was forwarded to ****** *** **********, a collection agency fired by Youfit. If he has any questions regarding this account, he should contact ****** *** ********** at ************ as his account is no longer active in our system. Should you have any further questions for ABC please contact our customer care department at ***************
Sincerely,
Sandra McCoy-Harris
Member Services Administration
ABC Fitness Solutions LLCInitial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 20, 2025 I called my Anytime Fitness club, address ***** ******** ***** Kansas City KS 66109 phone *** *** **** and requested to cancel my membership. I was instructed that I could not cancel over the phone that i would have to come in club to do so. Coming into the club requires me to take off work. I went into the club 3/10/2025 and was given a small piece of paper with ABC Fitness contact information and was told to cancel i had to call. I asked if i could just cancel in person at the club and was told i could not i had to call. I would have called on 2/20/2025 had I been given that information. I called ABC Fitness they were less than helpful because they wanted me to to pay my monthly fee and the annual club enhancement fee. I escalated to a supervisor who reached out to the club and later that evening emailed me back stating that the club agreed to waive the enhancement fee but i would still owe the $40 membership feel. I responded the following day 3/11 requesting an updated invoice because the only one i had said I owed $73. On 3/24/2025 I reached back out to ******* ************* and the customer care team at ABC Fitness requesting an updated invoice and i asked it be sent by 4/1/2025. Customer care responded on 3/25/2025 that i could log on to my account online to receive account balance. I informed them i did not wish to do that to retrieve a single invoice and make a final payment. We exchanged several emails on 3/25/2025 because they stated i owed $73.25 and also sent me an invoice for $235.29. I provided them with emails and a screenshot of my previous messages and they then finally confirmed that i owed $40.51 but still did not provide an invoice. I tried registering my account today online to pay and was unable to because the website kept taking me to an older Planet Fitness account. I called customer care and they said i still owed $73.25 and i would have to call the club. I have attached all emails. I no longer wish to pay anything.Business Response
Date: 04/14/2025
RE: **** ****** * ********
Account # ***********
We wish to address the correspondence you sent regarding Mick Jewett’s membership agreement with Anytime Fitness. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for Anytime Fitness.
Effective April 4, 2025, *** ******** account was placed in a pending cancellation status with $40.51 remaining due. This amount represents his March dues. Once this amount is paid the account will cancel on April 23, 2025, and he will have access to the club until this time. Should you have any further questions for ABC please contact our customer care department at ***************
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions LLC
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