Important information
- Customer Complaint:ABC Fitness Solutions, LLC is a third-party billing company for thousands of health fitness clubs and gyms throughout the United States. ABC does not own or control any health or fitness clubs. ABC does not create or control the membership cancellation procedures of the health and fitness clubs we serve. Although this business has a high volume of complaints, the number of complaints received by the BBB constitutes a small percentage of the health club member accounts serviced by the business. The majority of complaints pertain to consumers attempting to cancel their gym membership agreement. Based on the complaints processed by the BBB, it appears that many consumers do not follow the cancellation procedures set forth in the gym membership agreement that the consumer signed and agreed to. Consumers are advised to carefully review any contracts before signing and have a clear understanding of the cancellation procedures set forth in the contract.
Complaints
This profile includes complaints for ABC Fitness Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 428 total complaints in the last 3 years.
- 164 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July, 2024, I filed & won 2 claims with my CC company regarding charges associated with my prior gym & ABC Fitness Solutions based on the following: -I informed the owner in Feb, 2024, in person, that I was moving out of state. -Upon completing my 12th payment in May, 2024, I sent an email per the contract to formally cancel my membership. As the contract stipulates I would owe 11 payments in addition to the First Month plus Enrollment Fee, I knew I had ful?lled my contractual obligation. Moreover, I had asked the owner how to handle my payments prior to moving, and he said they would stop billing at term's end. The ABC Fitness Solutions portal also showed that I was set up on a non-auto renewal. -On June 27th, 2024, I received a text from ABC Fitness Solutions, informing me there was an issue with my membership. I immediately forwarded my cancellation email. -ABC Fitness Solutions refused to acknowledge my cancellation sent to the email per the contract, and said I was supposed to inform them directly. -As I was not able to come to a just resolution, I paid the amount they insisted I owed for June & July 2024. -Subsequently, I filed 2 claims with evidence to my CC company to dispute the charges. I won both disputes, and ABC Fitness Solutions reversed both charges and my account was canceled. -Since then, ABC Fitness Solutions has been sending automated phone calls (no human is available to speak with) and emails (it is a no-reply account) trying to get me to update my payment method and pay a new mysterious balance that they say I owe. They are threatening to send me to collections as a result of non-payment, but they are in error and are now engaging in predatory practices to try and intimidate me into paying them for services that I do not owe. -Again, I made 12 on-time payments per the contract, the portal indicated that I was on a non-auto renewal, the contract should have terminated after the 12th payment and June & July shouldn't have been assessed.
Business Response
Date: 10/16/2024
RE: ********* ******** * ********
Account # **********
We wish to address the correspondence you sent regarding ********* ********** membership agreement with ***** ****** ******** ********. ABC Fitness Solutions, LLC is a third party billing services company acting strictly as such for ***** ****** ******** ********.
Effective October 14, 2024, *** ********** account was cancelled with nothing further due. We believe this satisfies your request. Should you have any further questions for ABC please contact our customer care department at **************.
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions, LLCCustomer Answer
Date: 10/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me provided no further no-reply emails & phone calls are made & that no balance is due as I fulfilled my annual, non-renewal agreement with ***** by making 12 on-time payments per the agreement, and cancelled in person & in writing with the club directly. Additionally, any balance billed beyond the annual agreement was successfully disputed with my CC company and reversed by ABC in July 2024. Thus, no balance should be reflected on my account permanently.
Sincerely,
********* ********Initial Complaint
Date:10/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my subscription via phone. I continued to be charged for September and October. I send an email requesting my money be refunded, and the company refused to refund for the the previous two billing periods. Furthermore, this company has a history of these kinds of unscrupulous practices. This isn't the first time this company has overcharged my family.Business Response
Date: 10/08/2024
RE: ****** *****
Account # ***********
We wish to address the correspondence you sent regarding ****** ******* membership agreement with The Edge Fitness. ABC Fitness Solutions, LLC is a third-party billing services company acting strictly as such for The Edge Fitness.
Pursuant to the membership agreement *** ***** signed with The Edge Fitness, a 30-day written notice is required to cancel her membership and she is responsible for any payments that fall within that timeframe. As of October 3, 2024, her account has been placed in a pending cancellation status, and there are no further payments due. She will have access to the club until November 2, 2024.
If *** ***** can provide sufficient proof that her written cancellation request was previously submitted to ABC, please have her send it to us so we can consider backdating her cancellation. At this time, we are not authorized to refund any membership dues. Should you have any further questions for ABC please contact our customer care department at ***************
Sincerely,
****** ******
Member Services Administration
ABC Fitness Solutions, LLCInitial Complaint
Date:09/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have completed my 2 year membership contract and I am trying to cancel as I have moved away where the services no longer can be provided. I had to submit cancellation in writing and was given a 30day cancellation review even if I have met the contract. I was charged another fee and will be charged until this company feels that they will accept my cancellation. This is fraud!Business Response
Date: 10/16/2024
RE: ***** ******* – ********
Account # ***********
We wish to address the correspondence you sent regarding ***** ********* membership agreement with ******* *******. ABC Fitness Solutions, LLC is a third party billing services company acting strictly as such for ******* *******.
Pursuant to the membership agreement that *** ******* signed with ******* *******, it states that after her initial term the account will automatically renew into a month-to-month membership. To cancel, she is responsible for providing a 30 day written notice and she is responsible for any payments due within that time frame. Effective September 12, 2024, *** ********* account was placed in a pending cancellation status with $43.98 remaining due. This amount represents her September and October dues. The balance has been collected and her account will cancel on October 23, 2024, and she will have access in the club until this time. Should you have any further questions for ABC please contact our customer care department at ***************
Sincerely,
Sandra McCoy-Harris
Member Services Administration
ABC Fitness Solutions, LLCInitial Complaint
Date:09/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** ****** Agreement Number: ********** Advised ABC Financial before account went negative to cancel contract with ******* ******** ****** due to unforeseen financial matters. ABC Financial is making it next to impossible to cancel and continues to charge my card. At this time I'm requesting ABC Financial to stop charging and adding on additional late fees with my card on file. Going forward, my best interest are for this account not to be sent off for collections. Any support would be great appreciated.Business Response
Date: 10/09/2024
RE: ****** ****** – ********
Account # **********
We wish to address the correspondence you sent regarding ****** ******’s membership agreement with Midwest Shooting Center. ABC Fitness Solutions, LLC is a third party billing services company acting strictly as such for ******* ******** ******.
Pursuant to the agreement *** ****** signed with ******* ******** ******, it states under Terms and Conditions, page 7, section 10 that a member may cancel due to relocation, medical disability or buyout option. Currently, we have not received either and his account remains active. Should you have any further questions for ABC please contact our customer care department at **************.
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions, LLCCustomer Answer
Date: 10/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told to send a certified letter outlining why I wanted to cancel membership and stop auto renewal..I have not used this facility since Nov 2023.. The club is in a dangerous part of town—it has homeless encampments behind building and in parking lot—-it is unsafe. I offered to pay any back dues .Response was only way to cancel is if you move or deployed..this is biggest scam.Business Response
Date: 09/27/2024
RE: ***** **** – ********
Account # **********
We wish to address the correspondence you sent regarding ***** ****** membership agreement with The Arena. ABC Fitness Solutions, LLC is a third party billing services company acting strictly as such for *** *****.
Pursuant to the agreement *** **** signed with *** *****, it states that the account can be cancelled due to relocation or medical condition along with a cancellation fee. Please note that ABC has not received sufficient proof of cancellation. Due to *** ****’s request to cancel, the auto renewal option has been removed leaving 10 payments remaining, the account will expire on August 10, 2025. Should you have any further questions for ABC please contact our customer care department at ***************
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions, LLCInitial Complaint
Date:09/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up and paid for the full year ($299) and then the location I signed up at closed 3 weeks later with no notice to me. They said they sent an email a few days before closing, but I never received it even after searching for it in spam folder. I talked to *****, the owner of a different location, and he told me 'no worries once they get everyone moved over from the closed location to the Plano location they will get me my refund.' He said that it should take about 2-3 weeks, and we had that conversation on 6/26/24. Well nearly 3 months later and I still haven't received my refund. ******* ******* is saying they are waiting for their parent company ABC Fitness to approve the refund, or give them money, or something I'm not too sure since I don't work for these companies. I have had no communication with the ABC Fitness, as ****** ***** won't reply to my emails or calls. I have a forwarded message from ****** ***** saying she was not able to complete my refund for whatever reason not once but twice. After two failed attempts you think someone would reachout to me and let me know what was going on, but that never happened. No one from ABC Fitness has reached out to me about the failed refunds. The only reason I even know about it is because I reached out to them. It feels like if I stopped reaching out they would just keep my money that has already been promised to be returned to me. ABC Fitness has also mislead their own partner company. ******* ******* is the gym I signed up with and they were told my ABC Fitness the refund has been completed, when in reality it had not and still has not been completed. ******* ******* Vice President of Finance, ***** *******, also told me they would write me a check for the refund on 6/30/24, and I still have received nothing. Screen shot attached. I just want my refund of $290 (even though I paid $299) and for someone at ABC Fitness, Preferably ****** *****, to reply to me about what is going on.Customer Answer
Date: 09/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. They finally have started communicating and have refunded my money. I find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:09/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had cancelled my membership with ***** ****** ******* last month. The general manager at the gym told me I only have to pay for one more month after the date I cancel. I have paid the $16.23 for the last month. I have spoken to ABC Fitness yesterday and today, who claim I owe $162 for the rest of the year's membership. Management at ***** ****** ******* disagrees. ABC says the gym is the one charging me $162, but management at the gym has denied they are charging me $162. I do not owe this money as management at the gym has confirmed. I would like confirmation from ABC fitness that I do not owe the $162. I have called and emailed ABC several times, and ABC refuses to help. They say *** sent the charge and there is nothing they can do. I do not owe this money. I would like ABC to admit I do not owe the money. I would like this to not go to collections, since I do not owe anything.Business Response
Date: 09/30/2024
RE: **** ******* * ********
Account # ***********
We wish to address the correspondence you sent regarding **** ********* membership agreement with ***** ****** *******. ABC Fitness Solutions, LLC is a third party billing services company acting strictly as such for ***** ****** *******.
Please be advised that neither ***** ****** ******* nor ABC have a record of Mr. Tambert’s cancellation request. If he has proof of a cancellation request prior to September 18, 2024, please have him submit the original request so his cancellation can be reviewed. Should you have any further questions for ABC please contact our customer care department at ***************
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions, LLCInitial Complaint
Date:09/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a silver sneakers member at Workout Anytime. I asked what it would take to upgrade my membership to use tanning and massage. I was told it would be an additional $15 per month. I agreed verbally. After one month, I was locked out and went to the front desk. They ran my debit card again, and without informing me, charged me a $49.99 "initiation fee". I immediately demanded they cancel my "premiums" and revert to silver sneakers. I left the facility at that time and never returned, except on two occasions so they could show me where I had allegedly signed a contract agreement. They couldn't do that. I became a member at ****** ******** ABC Financial entered my checking account I provided to ****** *******, and billed me for disputed charges with Workout Anytime. I cancelled my premium membership at **, but ** did have a credit card for incidental purchases (drinks, etc). ABC found that card and made 6 charges of $14.98 WO over the previous 10 days. God only knows what their justification for that is. They are sick puppies. Like time share cancellation, there is now a growing business for WO Fitness contract cancellation. ABC Financial is a cancer on the fitness club industry.Business Response
Date: 09/30/2024
RE: ******* ****** * ********
Account # ************
We wish to address the correspondence you sent regarding William Miller’s membership agreements with Workout Anytime. ABC Fitness Solutions, LLC is a third-party billing services company acting strictly as such for Workout Anytime.
Effective September 12, 2024, *** ******** account was canceled with nothing further due. Should you have any further questions for ABC please contact our customer care department at **************.
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions, LLCCustomer Answer
Date: 09/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please stop billing any credit card of mine you can lay your hands on. Workout Anytime's parking lot is going empty. I assume it is due to their criminal partnership with you.
Sincerely,
******* ******Initial Complaint
Date:09/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Money at Any Cost? I joined *** Fitness in Murray UT around mid-June 2024. I have since been injured, and I informed my trainer and the *** Fitness staff, but they won't stop blowing up my phone. My doctor said I had an adductor muscle strain, and I don't know what *** wants me to do. I live in Idaho, and they don't even have a location near me in Idaho. I signed my daughter up so that she would come to the gym with me. Now I am injured, and she does not need to go to the gym. They know this. I showed them my doctor's documents, but they won't leave me alone. So do they want me to continue coming to their gym and get injured further?Business Response
Date: 09/17/2024
RE: ******** ******** * ********
Account # ***********
********* *********
Account # ***********
We wish to address the correspondence you sent regarding ******** ******** and ********* *********** membership agreements with *** Fitness. ABC Fitness Solutions, LLC is a third party billing services company acting strictly as such for *** Fitness.
Effective September 16, 2024, Ms. ******** ******** and Ms. ********* *********** accounts were cancelled with nothing further due. We believe this satisfies your request. Should you have any further questions for ABC please contact our customer care department at **************.
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions, LLCCustomer Answer
Date: 09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
In the presence of medical injuries, really, the contract cannot be mandatory, and forcing my daughter to be enrolled in the program when she joined it for me would have been grossly unfair.I accept the company’s decision to delete the record.
Sincerely,
******** ********Initial Complaint
Date:09/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This place has the absolute worst customer service. I am writing to warn everyone to BEWARE of doing business with ******. What kind of company just passes it's Billing Responsibilities onto another company?!?!?! I called for assistance to inquire why i was charged AFTER filling out the "Contact Us" form on the ****** website to cancel the membership, and kept getting the same scripted answer. They asked me to provide proof in order to help. In today's world, if a customer reaches out via the website, the requests are handled. Who would've thought my request wouldnt have been? This is the absolute worst experience ever and i wish i read about both companys online in detail. I REACHED OUT BEFORE THE CANCELATION DATE VIA ****** WEBSITE, AND REQUESTED TO CANCEL IT BECAUSE THERE WAS NO OPTION TO ONLINE. NOW I WAS CHARGED AND BOTH THE AGENTS AND SUPERVISOR I SPOKE TO HAD THE SAME UNHELPFUL RESPONSE. THIS IS UNACCEPTABLE. MY CARD NEEDS TO BE REFUNDED AND THE MEMBERSHIP NEEDS TO BE CANCELED. ME HAVING TO CONTACT A WHOLE OTHER COMPANY BECAUSE MY REQUEST WAS NOT DONE IS RIDICULOUS. I am being penalized because yall didnt do your jobs?Customer Answer
Date: 09/06/2024
Full Name: ****** ****Business Response
Date: 09/12/2024
RE: ****** **** - ********
Account # ***********
We wish to address the correspondence you sent regarding ****** ****’s membership agreement with ****** Gyms. ABC Fitness Solutions, LLC is a third party billing services company acting strictly as such for ****** ****.
Pursuant to the membership agreement *** **** signed with ****** ****, on page 6 under Statutory Cancellation Rights it states that the buyer may cancel the agreement at any time prior to midnight of the third business day after the date of the agreement. The members need to mail, or hand deliver to their local gym, a signed and dated notice stating they are cancelling the account. We have forwarded her request to the club as a courtesy. Please note there is no record of a cancellation request on file. Should you have any further questions for ABC please contact our customer care department at ***************
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions, LLC
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