Business Profile
Extended Warranty Contract Service Companies
CNA National Warranty Corporation
Reviews
This profile includes reviews for CNA National Warranty Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 48 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTammy R
Date: 12/19/2024
1 starTammy R
Date: 12/19/2024
I called to start a claim on a car that I purchased from ******. At the time of purchase, I was told that my car was covered as long as I was financed. However, when I spoke to someone at *** today, I was told that it was a limited 100K mile warranty, and I could not file a claim. When I asked to speak to a supervisor, I was refused the transfer. I was then told that the issue was a "CarMax" issue rather than a CNA issue. I'm sorry, but I paid for my coverage, with the expectation that I would have coverage should I need it. *** got my money for the coverage (which the guy then said wasn't true), and I got NOTHING out of it, except a major car repair bill that I was told would be covered. *** has TERRIBLE customer **********************, scams their customers, and then blames another party for their poor policies. I would NEVER recommend them to anyone, not even my worst enemy.
CNA National Warranty Corporation
Date: 12/20/2024
*****, thank you for providing this feedback. Please send a note with the *** and your phone number to *********************************** We'd like to have a team member contact you to review your contract in more detail. It's important to review page one of the contract to identify the term length (miles and time). If your vehicle has exceeded the term length, then the coverage has expired.Review fromAaron C
Date: 12/17/2024
1 starAaron C
Date: 12/17/2024
*** will not honor contract I have had since 2018. I am reporting to the BBB, along with the dealership. Do NOT get a warranty from ***. Be the biggest mistake you make.CNA National Warranty Corporation
Date: 12/18/2024
*****, thank you for bringing this to our attention. We'd like to investigate this statement further. The reasons a contract wouldn't be honored any longer is if the vehicle has exceeded the expiration miles or date noted on page one of the contract. Please email us at ********************************** with the *** and your phone number, so we can review the claim in more detail.Review fromTony A
Date: 12/04/2024
1 starTony A
Date: 12/04/2024
Purchased a CNA Warranty through ****** about a year ago. Spent about 25% of the value of the car on the plan. My mechanic and I have been trying to reach *** for the last three days. On all 5-6 occasions, we have been on hold for well over an hourI was actually on hold for over three hours today. I have already paid for my own rental for three days and nothing has been accomplished with my car because we cannot get in touch with CNA. Not sure how a company with a so-called A+ rating can say that when a customer can't even get through to an adjuster. A very frustrating experience to say the least.CNA National Warranty Corporation
Date: 12/06/2024
****, thank you for providing this feedback. After further review of your situation, it appears you've been in touch with our claims team and things appear to be moving along. If you need any additional support, don't hesitate to reach out via email at ***********************************Review fromAaron W
Date: 10/15/2024
2 starsAaron W
Date: 10/15/2024
I had a good experience until they replaced the transmission. I'm rounding here but only slightly. I had a little under 10k left on the warranty contract. The first new transmission lasted about 5K. The second new transmission also lasted about 5k. Both were totally destroyed after the 5k, and never felt right the whole time I drove them. But I was a little over the warranty period after their SECOND transmission failed in about 10k, so that's it! They wouldn't cover the obviously faulty second transmission they put in. And I didn't have an option, I HAD to get their crappy supplier's transmission each time. I don't know what supplier they used (2016 Town and Country BTW), but it was like they used the worst possible parts and almost wanted it to fall apart as soon as the warranty was over.CNA National Warranty Corporation
Date: 10/16/2024
Aaron, thank you for providing this feedback. We investigated your situation further. Contract language states that replacement parts may be new, remanufactured, non-original equipment manufacturer's parts or parts of a like kind and quality when available and as deemed necessary by the administrator. Contract holders have the ability to pay the difference for a new OEM unit, if they're interested in doing so. If you'd like to chat with a supervisor to review the situation further, please send a note to [email protected] with the VIN and your best contact number. We can have a team member reach out.Review fromStephan T
Date: 10/08/2024
1 starStephan T
Date: 10/08/2024
Be warned CNA National PRO+MAX plan will only cover windshield repair. In most cases you will have to replace the windshield and CNA National will NOT cover replacement cost. The plan is not worth the cost.CNA National Warranty Corporation
Date: 10/09/2024
Were sorry to hear PRO+MAX did not meet your expectations for your recent claim. Its a bundle contract that includes up to four protection products, one of which is windshield repair only (not replacement). We hope youll give us another chance if you need to take advantage of your contract in the future.Review fromJamie B
Date: 10/02/2024
1 starJamie B
Date: 10/02/2024
Their whole process is absolutely backwards. First, had my front diff go out on my 21' 4Runner. I took it to the dealer and there have been nothing but issues with ***. They wanted to put used part in my vehicle, which is the first issue. Second, they are so bad about paying their obligation that I couldn't get my vehicle back without first paying the entire $4100 bill out of my own pocket. I may see the $1800 that they said they'd pay for a used part instead of a new one, once the dealer actually receives it and reimburses me. I have to pay because *** hasn't paid them in the past! What a joke!CNA National Warranty Corporation
Date: 10/03/2024
*****, thank you for providing this feedback. We're sorry to hear that your experience didn't meet expectations. We investigated your situation further and have a few notes to share. The claim was approved and a like kind and quality unit was located and offered to be supplied with the same warranty. The shop stated that you wanted to pay the difference to have a new OEM unit installed. We set up to pay the repair facility directly via credit card, which happens in 24 hours or less upon receipt of the invoice. The like kind and quality language is referenced in the "Costs" section of your contract. If you'd like to discuss this in more detail with a supervisor, please send a note to ********************************** with your best contact number.Review fromSaul S
Date: 09/14/2024
1 starSaul S
Date: 09/14/2024
I started having issues with my vehicle November 1, 2023 with my convertible top not closing. I took my car to *** of ********* to get the car diagnosed & serviced. The repairs were completed on Feb 15, 2024. It took over 3 months for the *********** was constantly calling to receive an update on the vehicle only to hear there was new issues & that I would have to wait longer for parts to arrive. The repair cost came out to $15,082.05 under the warranty. I then ran into an issue with a "Drivetrain Malfunction" & had the car towed into a Carmax Repair Pal Facility, ****************, in ***********. I had them do a diagnostic check for the concerns. They took about a week to get back to me after I was calling them multiple times for an update. They got back to me in about a week about the issues with the car & confirmed the repairs. The total cost for this repair was $4,032.55 & I was told the car was tested after, that it was running with no problems, & there was no other issues or concerns for the vehicle.A week after I received my vehicle I had the car shut off on me unexpectedly in a parking lot & had the vehicle towed back to the same location. I was told it needed a Valvetronic Actuator but that they would not do the repair since they couldn't do the programing. They had told me the car was repaired & there was no other issues before. So I then had the vehicle Towed to *** of Murrieta & now they got back to me saying there are several more issues & concerns & that I was going to need a new Engine replacement. They are charging me a total of $31709.14 for the engine & the other repairs that came up on the diagnostic check.I don't believe it's right that I was told by the warranty company to go to the repair pal facility to get my vehicle serviced when they couldn't take on the full repairs needed for my car to be fixed.Sounds like they were not true to their work since it still has ********** *** is charging me for repairs that exceeds my warranty coverage.CNA National Warranty Corporation
Date: 09/16/2024
****, we're sorry to hear that you've had multiple issues with your vehicle. If you have any questions on your warranty coverage that we can answer for you, please send a note to ********************************** with the *** and your best contact number. We can have a supervisor reach out.Review fromCade W
Date: 08/19/2024
1 starCade W
Date: 08/19/2024
Fuel tank pressure sensor P018C code required the pressure sensor to be replaced. Because Chrysler updated the pressure sensor design and the tube assembly, you have to buy the full piece. The sensor can't be bought alone as the new sensor won't fit in the old tube assembly. CNA says because the automaker coded it "tube assembly" it's not covered. The person at CNA says that the pressure sensor correction would be covered alone. However, since you can't buy a pressure sensor alone it's not covered. CNA should have a way to override items like this that should obviously be part of the contract, rather than saying how the manufacturer names/codes the part can't be overridden.CNA National Warranty Corporation
Date: 08/21/2024
Cade, we're sorry to hear that you had a poor experience. Thank you for providing this feedback. If you'd like to speak with a supervisor to discuss the situation in more detail, please send a note to ********************************** with the *** and your best contact number. We'll have a team member reach out.Review fromLATANYA T
Date: 08/15/2024
1 starLATANYA T
Date: 08/15/2024
I agree with the previous review from 07/26/2024, this company is absolutely ridiculous, the associates up to the supervisors, are rude and unprofessional especially *** the only supervisor with that name in claims, and a couple of other associates I have had to deal with over the past few weeks. First, they claim what they do not cover, and then when information is brought to them about what the initial cause was, they decide to cover that item but will not cover damages to parts that are covered but are now damaged from the initial problem because the initial problem is not a covered condition which makes no sense. We have had to wait weeks for their inspectors to come out and have been in a rental car for a month but they say they will only cover 7 days, even though they were contacted as soon as the breakdown happened. And the gray areas the previous customer mentioned are correct, they are only gray if they decide they are gray. They claim they do not repair due to overheating but if something broke due to overheating caused by a mechanical failure and if you are repairing the item that failed it would only make sense to repair the damage caused by the failure especially if it all happened simultaneously.CNA National Warranty Corporation
Date: 08/19/2024
Latanya, we're sorry to hear this. It sounds like a complicated situation where it may be best to get you on the line with one of our supervisors. Please send a note to [email protected] with the VIN and your best contact number. We can have a team member reach out to discuss your coverage and the repairs further.Review fromYovani S
Date: 08/12/2024
1 starYovani S
Date: 08/12/2024
Purchased the extended warranty when we purchased our RAM, our truck is now acting up, the transmission is now failing, they want to blame it on the tires, they state that because the tires are 1 1/2 inch taller it is causing the transmission to fail, this is a heavy duty 2500 truck and somehow the tires are the issue even though it is all over the internet that the shift solenoids have been an issue on these trucks. Worst ever warranty! They have not done anything for us! $5000 gone to waste! Save your money! Avoid CNA at all cost!CNA National Warranty Corporation
Date: 08/16/2024
******, thank you for providing this feedback. We are sorry to hear that we fell short of your expectations. If you'd like to investigate the claim further, we can have a supervisor reach out to you. Please send a note to ********************************** with the *** and your best contact number.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.